1、大学四级-70 及答案解析(总分：713.00，做题时间：90 分钟)一、BPart Writing(总题数：1，分数：106.00)1.现在很多家长付钱让孩子做家务 1. 现在很多家长付钱让孩子做家务 2. 有人对此赞成，也有人表示反对 3. 你的看法（分数：106.00）_二、BPart Reading (总题数：1，分数：70.00)Directions: In this part, you will have 15 minutes to go over the passage quickly and answer the questions on Answer Sheet 1. For
2、 questions 1-7, choose the best answer from the four choices marked A, B, C and D. For questions 8-10, complete the sentences with the information given in the passage.Universities must deal better with complaintsWith student complaints at a record high, universities will have to raise their game on
3、ce tuition fees riseTwo universities that have broken official rules for dealing with student complaints are named today in the independent adjudicators (仲裁人) annual report. The two, Southampton and Westminster, are the first to be exposed in this wayyet another sign of the new era in which tmiversi
4、ties are expected to be more accountable (负责) to students who expect to be treated as customers.The Office of the Independent Adjudicator (OIA), which reviews complaints when students have exhausted their universitys procedures, also reports a record rise in the number of cases. Last year the office
5、 received 1,341 complaints against universities in England and Wales, the highest number ever and an unprecedented (空前的) rise of one-third on the year before.As the adjudicator himself, Rob Behrens, points out, 1,341 complaints represents just 0.05% of higher education students, and 53% of those wer
6、e not justified. But, he also observes, the proportion of justified and partly justified complaints has grown for the first time in several years. He predicts the increase in complaints will continue. “Its to be expected where you have rising tuition fees, where students are being invited to behave
7、like consumers and where the labour market is difficult so students will do what they can to ensure they qualify.“He says his decision to expose the universities of Southampton and Westminster is not “naming and shaming, with all the associations of moral censure that term implies“. He was, he expla
8、ins, simply following OIA rulessomething those two institutions failed to do.Westminster fell short in its handling of two complaints. One was from a student who argued a disability hadnt been properly taken into account. The adjudicator agreed. The other student claimed that an exam question and it
9、s marking scheme had been unreasonable. In both cases the university broke the rules by failing to resolve the cases, as recommended, promptly and in full.At Southampton University, four months after the OIA concluded that an undergraduate had a justified complaint about their experience on a placem
10、ent, the university continued to oppose the decision and was refusing compensation.In a second case, the university also failed to comply with the adjudicators decision. And in a third one, although the complaint turned out to be unjustified, for l0 months the university delayed the investigation by
11、 failing to provide evidence despite the adjudicators repeated reminders.At both universities, it was only after the adjudicator involved the vice-chancellors (校长) that the complaints began to be resolved.Behrens is pleased the relationships between his office and both universities are now much more
12、 positive. “As the government places more emphasis on the student experience, complaints have an important role in safeguarding (保护) that,“ he says. “Universities must see complaints as feedback to become more professional.“Both Southampton and Westminster universities want to charge undergraduates
13、annual fees of 9,000. There is an expectation, not only from ministers, but importantly from students and their families, too, that all universities wishing to increase charges will move to increase student satisfaction as well.Before making an investment of27,000, for example, each student will ask
14、, “Is this good value? Is the teaching good? Is this the best route to a successful career?“Universities are being encouraged, some may say pressurised, to become more transparent and accountable in a number of ways.The government is urging all universities to publish a student charter, a sort of st
15、atement of terms and conditions to remind students of their responsibilities and their rights. Universities are also expected to publish “key information sets“ by September 2012. These will enable students to shop around by providing the same 17 pieces of information about each institution, includin
16、g, for example, the proportion of“contact“ time and group work, and the careers and starting salaries of previous graduates.The OIA is already looking at creative ways to cope with both limited resources and likely further rises in student complaints. Settling more disputes by phone is one option; h
17、elping universities to install an independent ombudsman (巡视员) on each campusan idea borrowed from the Netherlands and the USis another.The question is, are UK universities well prepared for the new consumer culture where the deal is if you pay more, you expect more, and if you feel youre not getting
18、 it, youll complain?The question is particularly pertinent for the universities of Southampton and Westminster on the day they are exposed for dragging their feet with a legally established adjudicator. Both vice-chancellors were unavailable for interview.In a statement, Professor Debra Humphris, So
19、uthamptons pro-vice-chancellor, education, said the vast majority of the small number of student complaints are dealt with swiftly, described the dialogue with the OIA as “constructive and supportive“ and said that an improved complaints procedure will be in place this autumn.In a more defiant state
20、ment, Professor Geoffrey Petts, vice-chancellor at Westminster, points out that the university is working with the OIA towards compliance with its recommendations: “lhe University of Westminster was disappointed to have been cited in the OIA report. The university has robust procedures for handling
21、the very small number of formal complaints which it receives from students.“Aaron Porter, the president of the National Union of Students, has welcomed the new step of naming universities that dont fully co-operate with the adjudicator. “In an environment where students are paying higher fees and wi
22、ll therefore raise expectations, they need to know which institutions stick to the rules.“He also makes this warning: “Faced with increasing competition to recruit students, many universities are being tempted to make grander and grander claims. They need to improve their offer, but they need to be
23、honest in what they promise.“The advice is echoed by Steve Smith, president of Universities UK and vice-chancellor of the University of Exeter. He sees, in the adjudicators annual report, a sector getting to grips with a new world where students are more demanding and will make sure universities cor
24、rectly follow procedures. “It is vital that institutions are honest and transparent about what students can expect from their courses. In an age of marketing, dont oversell. Any institution will have to make sure they do what they say.“（分数：70.00）(1).Southampton and Westminsters being named shows tha
25、t_. A. the independent adjudicator is quite impartial B. the two universities have a very bad reputation C. universities are expected to be more responsible D. college students are treated with much respect now（分数：7.00）A.B.C.D.(2).What is said about last years complaints against universities in Engl
26、and and Wales? A. Few of them turned out to be completely justified. B. They were much less than those on the year before. C. Most of the complaints were exposed in the report. D. The number of the complaints reached a record high.（分数：7.00）A.B.C.D.(3).According to Rob Behrens, the increase in compla
27、ints is likely to continue as long as_. A. we are living in a customer culture B. universities i llcrcase tuition fees C. students have to pay their tuition fees D. the level of unemployment keeps rising（分数：7.00）A.B.C.D.(4).When a student complained about an exam question, the University of Westmins
28、ter_. A. deliberately delayed the investigation B. didnt deal with the complaint swiftly C. modified the marking scheme promptly D. handled the case following official rules（分数：7.00）A.B.C.D.(5).Behrens believes that complaints play an important role in_. A. safeguarding the student experience B. pro
29、tecting the interests oftmiversities C. enhancing customers shopping experience D. improving government employees service（分数：7.00）A.B.C.D.(6).Students and their families expect that universities wanting more tuition fees will_. A. offer more part-time jobs B. lower entrance requirements C. increase
30、student satisfaction D. invest more in teaching facilities（分数：7.00）A.B.C.D.(7).For the OIA, to resolve more complaints with limited resources, one option is to_. A. urge universities to simplify their procedures B. use the telephone to deal with the complaints C. cooperate with officials from other
31、countries D. send an independent ombudsman to each school（分数：7.00）A.B.C.D.(8).According to Professor Debra Humphris, the University of Southampton will be ready to use _this autumn.（分数：7.00）填空项 1:_(9).Aaron Porter warns that universities should not only_but also be frank in their offer.（分数：7.00）填空项
32、1:_(10).Steve Smith, president of Universities UK, understands that we have entered a new era where students _become more（分数：7.00）填空项 1:_三、BPart Listenin(总题数：0，分数：0.00)四、BSection A/B(总题数：4，分数：105.00)Directions: In this section, you will hear 8 short conversations and 2 long conversations. At the end
33、 of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer. The
34、n mark the corresponding letter on Answer Sheet 2 with a single line through the centre. （分数：35.00）(1). A. He fell ill on the jet plane. B. He has been working too hard. C. He went to bed too late last night. D. He hasnt adapted to the new time yet.（分数：7.00）A.B.C.D.(2). A. The man doesnt have a stro
35、ng enough will. B. The man loves horror films. C. The man will see the film anyway. D. The man studied for the whole night last night.（分数：7.00）A.B.C.D.(3). A. Not to worry about the ticket. B. Buy a ticket at a higher price. C. Book an air ticket in advance. D. Wait for others to cancel their bookin
36、g.（分数：7.00）A.B.C.D.(4). A. The young man had some unusual problems. B. The problem is common for young people. C. Its not common for young men to leave home. D. It was a problem for John when he left home.（分数：7.00）A.B.C.D.(5). A. The man will have no choices left. B. The man had better go there quic
37、kly. C. The man should go when he has spare time. D. The books are a bit scratched and are of poor quality.（分数：7.00）A.B.C.D.（分数：21.00）(1). A. She cant afford the time for the trip. B. She will manage to leave this month. C. She has to change the time for the trip. D. She hasnt decided where to go ne
38、xt month.（分数：7.00）A.B.C.D.(2).A. It is located near a large residential area.B. It is open around-the-clock on weekends. C. It is the same as other banks in any way.D. It provides convenience and quality service.（分数：7.00）A.B.C.D.(3). A. He will go to see a doctor about his coughing. B. He has had a
39、heart attack because of smoking. C. He is coughing because of too much smoking. D. He has a serious lung disease and heart attack already.（分数：7.00）A.B.C.D.Questions 19 to 22 are based on the conversation you have just heard. （分数：28.00）(1). A. Go to summer school. B. Take a vacation. C. Stay at home.
40、 D. Earn some money.（分数：7.00）A.B.C.D.(2). A. They hired someone to stay in their home. B. They left their pets with neighbors. C. They rented their house to a student. D. They asked their gardener to watch their home.（分数：7.00）A.B.C.D.(3). A. Walking the dog. B. Cutting the grass. C. Watching the chi
41、ldren. D. Feeding the fish.（分数：7.00）A.B.C.D.(4). A. They attend a house-sitters party. B. They check a house-sitters references. C. They interview a house-sitters friends. D. They look at a house-sitters transcripts.（分数：7.00）A.B.C.D.Questions 23 to 25 are based on the conversation you have just hear
42、d. （分数：21.00）(1).A. Writing reports for them. B. Teaching them foreign languages. C. Helping them deal with daily existence.D. Introducing work for them.（分数：7.00）A.B.C.D.(2). A. They dont have support networks. B. They cannot cope with the difficulties in their lives. C. The woman is famous for help
43、ing others. D. People from their nationality refuse to help them.（分数：7.00）A.B.C.D.(3). A. They were surprised at the flavors. B. They could find food they know and love. C. There was at least one Chinese restaurant in every China town. D. Americans have different foods.（分数：7.00）A.B.C.D.五、BSection B/
44、B(总题数：3，分数：70.00)Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D.
45、Then mark the corresponding letter on Answer Sheet 2 with a single line through the centre.Questions 26 to 29 are based on the passage you have just heard. （分数：28.00）(1). A. To do some research. B. To support his family. C. To pay for his college education. D. To help his partner expand business.（分数
46、：7.00）A.B.C.D.(2). A. It stood at an unfavorable place. B. It lowered the prices to promote sales. C. It lacked control over the quality of sandwiches. D. It made no profits due to poor management.（分数：7.00）A.B.C.D.(3). A. They had enough money to do it. B. They had succeeded in their business. C. Th
47、ey wanted to make others believe that they were successful. D. They wished to meet the increasing demand of customers.（分数：7.00）A.B.C.D.(4). A. Learning by trial and error. B. Making friends with suppliers. C. Finding a good partner. D. Opening chain stores.（分数：7.00）A.B.C.D.Questions 30 to 32 are bas
48、ed on the passage you have just heard. （分数：21.00）(1). A. To exchange ideas. B. To prove their value. C. To achieve success in life. D. To overcome their fear of silence.（分数：7.00）A.B.C.D.(2). A. About whatever they have prepared. B. About whatever they want to do. C. About learning something new. D. About getting on well.（分数：7.00）A.B.C.D.(3). A. To explain why people keep talking. B. To persuade people to stop making noises. C. To e
