1、Management System for Quality ofPrivate Security Company OperationsRequirements with GuidanceASIS INTERNATIONAL STANDARDAMERICAN NATIONALANSI/ASIS PSC.1-2012ANSI/ASIS PSC.1-2012 an American National Standard MANAGEMENT SYSTEM FOR QUALITY OF PRIVATE SECURITY COMPANY OPERATIONS REQUIREMENTS WITH GUIDA
2、NCE A management systems approach for quality of private security services and the assurance of human rights Approved March 5, 2012 American National Standards Institute, Inc. ASIS International Abstract This Standard builds on the Montreux Document and the International Code of Conduct (ICoC) for P
3、rivate Security Service Providers to provide requirements and guidance for a management system with auditable criteria for Quality of Private Security Company Operations, consistent with respect for human rights, legal obligations and good practices related to operations of private security service
4、provider companies in conditions where governance and the rule of law have been undermined by conflict or disaster. It provides auditable requirements based on the Plan-Do-Check-Act model for third-party certification of private security service providers working for any client. ANSI/ASIS PSC.1-2012
5、 ii NOTICE AND DISCLAIMER The information in this publication was considered technically sound by the consensus of those who engaged in the development and approval of the document at the time of its creation. Consensus does not necessarily mean that there is unanimous agreement among the participan
6、ts in the development of this document. ASIS International standards and guideline publications, of which the document contained herein is one, are developed through a voluntary consensus standards development process. This process brings together volunteers and/or seeks out the views of persons who
7、 have an interest and knowledge in the topic covered by this publication. While ASIS administers the process and establishes rules to promote fairness in the development of consensus, it does not write the document and it does not independently test, evaluate, or verify the accuracy or completeness
8、of any information or the soundness of any judgments contained in its standards and guideline publications. ASIS is a volunteer, nonprofit professional society with no regulatory, licensing or enforcement power over its members or anyone else. ASIS does not accept or undertake a duty to any third pa
9、rty because it does not have the authority to enforce compliance with its standards or guidelines. It assumes no duty of care to the general public, because its works are not obligatory and because it does not monitor the use of them. ASIS disclaims liability for any personal injury, property, or ot
10、her damages of any nature whatsoever, whether special, indirect, consequential, or compensatory, directly or indirectly resulting from the publication, use of, application, or reliance on this document. ASIS disclaims and makes no guaranty or warranty, expressed or implied, as to the accuracy or com
11、pleteness of any information published herein, and disclaims and makes no warranty that the information in this document will fulfill any persons or entitys particular purposes or needs. ASIS does not undertake to guarantee the performance of any individual manufacturer or sellers products or servic
12、es by virtue of this standard or guide. In publishing and making this document available, ASIS is not undertaking to render professional or other services for or on behalf of any person or entity, nor is ASIS undertaking to perform any duty owed by any person or entity to someone else. Anyone using
13、this document should rely on his or her own independent judgment or, as appropriate, seek the advice of a competent professional in determining the exercise of reasonable care in any given circumstances. Information and other standards on the topic covered by this publication may be available from o
14、ther sources, which the user may wish to consult for additional views or information not covered by this publication. ASIS has no power, nor does it undertake to police or enforce compliance with the contents of this document. ASIS has no control over which of its standards, if any, may be adopted b
15、y governmental regulatory agencies, or over any activity or conduct that purports to conform to its standards. ASIS does not list, certify, test, inspect, or approve any practices, products, materials, designs, or installations for compliance with its standards. It merely publishes standards to be u
16、sed as guidelines that third parties may or may not choose to adopt, modify or reject. Any certification or other statement of compliance with any information in this document shall not be attributable to ASIS and is solely the responsibility of the certifier or maker of the statement. All rights re
17、served. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written consent of the copyright owner. Copyright 2012 ASIS International ISBN: 978-1-934
18、904-33-6 ANSI/ASIS PSC.1-2012 iii FOREWORD The information contained in this Foreword is not part of this American National Standard (ANS) and has not been processed in accordance with ANSIs requirements for an ANS. As such, this Foreword may contain material that has not been subjected to public re
19、view or a consensus process. In addition, it does not contain requirements necessary for conformance to the Standard. ANSI guidelines specify two categories of requirements: mandatory and recommendation. The mandatory requirements are designated by the word shall and recommendations by the word shou
20、ld. Where both a mandatory requirement and a recommendation are specified for the same criterion, the recommendation represents a goal currently identifiable as having distinct compatibility or performance advantages. This management systems standard provides generic auditable criteria and informati
21、ve guidance. About ASIS ASIS International (ASIS) is the preeminent organization for security professionals, with 38,000 members worldwide. ASIS is dedicated to increasing the effectiveness and productivity of security professionals by developing educational programs and materials that address broad
22、 security interests, such as the ASIS Annual Seminar and Exhibits, as well as specific security topics. ASIS also advocates the role and value of the security management profession to business, the media, government entities, and the public. By providing members and the security community with acces
23、s to a full range of programs and services, and by publishing the industrys No. 1 magazine Security Management - ASIS leads the way for advanced and improved security performance. The work of preparing standards and guidelines is carried out through the ASIS International Standards and Guidelines Co
24、mmittees, and governed by the ASIS Commission on Standards and Guidelines. An ANSI accredited Standards Development Organization (SDO), ASIS actively participates in the International Organization for Standardization. The Mission of the ASIS Standards and Guidelines Commission is to advance the prac
25、tice of security management through the development of standards and guidelines within a voluntary, nonproprietary, and consensus-based process, utilizing to the fullest extent possible the knowledge, experience, and expertise of ASIS membership, security professionals, and the global security indus
26、try. Suggestions for improvement of this document are welcome. They should be sent to ASIS International, 1625 Prince Street, Alexandria, VA 22314-2818, USA. Commission Members Charles A. Baley, Farmers Insurance Group, Inc. Jason L. Brown, Thales Australia Steven K. Bucklin, Glenbrook Companies, In
27、c. John C. Cholewa III, CPP, Mentor Associates, LLC Cynthia P. Conlon, CPP, Conlon Consulting Corporation Michael A. Crane, CPP, IPC International Corporation William J. Daly, Control Risks Security Consulting ANSI/ASIS PSC.1-2012 iv Lisa DuBrock, Radian Compliance Eugene F. Ferraro, CPP, PCI, CFE,
28、Business Controls, Inc. F. Mark Geraci, CPP, Purdue Pharma L.P., Chair Bernard D. Greenawalt, CPP, Securitas Security Services USA, Inc. Robert W. Jones, Socrates Ltd Glen Kitteringham, CPP, Kitteringham Security Group, Inc. Michael E. Knoke, CPP, Express Scripts, Inc., Vice Chair Bryan Leadbetter,
29、CPP, Bausch commercial business operations; diplomacy; and military activity. This Standard is particularly applicable for any type of PSC operating in circumstances of weakened governances where the rule of law has been undermined due to human or naturally caused events. In unstable and dangerous e
30、nvironments where security and military operations are on-going, PSCs are engaged to provide enhanced security services in support of humanitarian, diplomatic, and military efforts, and to protect commercial activities including rebuilding of infrastructure. The PSC, in close coordination with legit
31、imate clients and state actors, must adopt and implement the standards necessary to ensure that human rights and fundamental freedoms are adhered to in order to safeguard lives and property, and untoward, illegal, and excessive acts are prevented; while working under high risk conditions with the ut
32、ilization of tactics, techniques, procedures, and equipment including weapons. The purpose of this Standard is to improve and demonstrate consistent and predictable quality of services provided by PSCs while maintaining the safety and security of their operations and clients within a framework that
33、aims to ensure respect for human rights, national and international laws, and fundamental freedoms. This Standard builds on the principles found in international human rights law and international humanitarian law (IHL). It provides auditable criteria and guidance that support the objectives of the
34、Montreux Document on Pertinent International Legal Obligations and Good Practices for States related to Operations of Private Military and Security Companies during Armed Conflict of 17 September 2008 and the International Code of Conduct for Private Security Service Providers (ICoC) of 9 November 2
35、010. This Standard provides a means for PSCs, and their clients, to implement the recommendations of the Montreux Document and to provide demonstrable commitment, conformance, and accountability to respect the principles outlined in the ICoC. Given that PSCs have become important elements for suppor
36、ting peace and stability efforts in regions where the capacity of societal institutions have become overwhelmed by human and natural caused disruptive events, their operations face a certain amount of risk. The challenge is to determine how to cost-effectively manage risk while meeting the organizat
37、ions strategic and operational objectives within a framework that protects the safety, security, and human rights of internal and external stakeholders, including clients and affected communities. PSCs need to conduct their business and provide services in a manner that respects human rights and law
38、s. Therefore, they and their clients have an obligation to carry out due diligence to prevent incidents, mitigate, and remedy the consequences of incidents, report them when they occur, and take corrective and preventive actions to avoid a reoccurrence. Protecting both tangible and intangible assets
39、 is a critical task for the viability, profitability, and sustainability of any type of organization (public, private, or not-for-profit). This transcends the ANSI/ASIS PSC.1-2012 xvi protection of just physical, human, and information assets but includes protecting the image and reputation of compa
40、nies and their clients. Protecting assets requires a combination of strategic thinking, problem solving, process management, and the ability to implement programs and initiatives to correspond with the context of the organizations operations and their risks. Core to the success of implementing this
41、Standard is embedding the values of the Montreux Document and ICoC into the culture and range of activities of the organization. Integrating these principles into management requires a long-term commitment to cultural change by top management, including leadership, time, attention, and resources bot
42、h monetary and physical. By using this Standard, organizations can demonstrate their commitment to integration of the principles of the Montreux Document and ICoC into their management system and their day-to-day operations. The Standard is designed to be integrated with other management systems wit
43、hin an organization (e.g., quality, safety, organizational resilience, environmental, information security, and risk standards). One suitably designed management system can thus fulfil the requirements of all these standards. 0.2 Human Rights Protection While states and their entities must respect,
44、uphold, and protect human rights, all segments of society (public, private, and non-governmental) have a shared responsibility to act in a way that respects and does not negatively impact upon human rights and fundamental freedoms (see Annex A.2). Clients and PSCs have a shared responsibility to est
45、ablish policies and controls to assure conformance with the principles of the Montreux Document and ICoC. By implementing this Standard, organizations can: a) Establish and maintain a transparent governance and management framework in order to deter, detect, monitor, address ,and prevent the occurre
46、nce and recurrence of incidents that have adverse impacts on human rights and fundamental freedoms; b) Identify and operate in accordance with applicable international and local laws and regulations; c) Conduct comprehensive internal and external risk assessments associated with safety, security, an
47、d human rights risks; d) Implement risk control measures that support the rule of law, respect human rights of stakeholders, protect the interests of the organization and its clients, and provide quality services; e) Ensure suitable and sufficient operational controls based on identified risks are i
48、mplemented and managed to enhance the occupational health and safety, and welfare of persons working on behalf of the organization; f) Effectively communicate and consult with public and private stakeholders; g) Conduct effective screening and training of persons working on the organizations behalf;
49、 ANSI/ASIS PSC.1-2012 xvii h) Ensure that the use of force is reasonably necessary, proportional, and lawful; i) Conduct performance evaluations of services rendered and the achievement of objectives; and j) Develop and implement systems for reporting and investigating allegations of violations of international law, local law or human rights, as well as mitigating and remedying the consequences of undesired or disruptive events. 0.3 Management Systems Approach The management systems approach encourages organizations to analyze organizational and stakeholder requirem
