1、BEC商务英语（中级）写作模拟试卷 144及答案与解析 一、 PART ONE 1 You are a customer service manager in a big supermarket. Recently you have received some complaints from customers. Write a memo to the staff in your department: informing them of what the customers complain about pointing out the possible reasons for the co
2、mplaints proposing ways of solving the problem. Write 40-50 words. MEMO To: Customer service department personnel From: The Customer service manager Date: January 7th Subject: Customer complaints 二、 PART TWO 2 The company you work for Sirius is facing fierce competition from another newly-founded co
3、mpany Linbury. Your line manager has asked you to write a report giving details and recommending a solution. Look at the information below, on which you have already made some handwritten notes. Then, using all your handwritten notes, write your report. Write 120-140 words. BEC商务英语（中级）写作模拟试卷 144答案与解
4、析 一、 PART ONE 1 【正确答案】 To: Customer service department personnel From: The Customer service manager Date: January 7th Subject:Customer complaints I am obliged to inform you that we received several customer complaints about late delivery of the goods. It is understood that this was often caused by t
5、he unexpected traffic jam. Therefore, it is suggested that the goods delivery team set out earlier in case of heavy traffic to ensure the goods are delivered on time. Thank you. 二、 PART TWO 2 【正确答案】 Introduction The object of this present report is to comment on the competition we are facing against
6、 Linbury and to offer suggestions on how we can gain a competitive edge over Linbury. Findings Comparisons have been made between our company and Linbury in three respects. In terms of order, Linbury still lags behind us recently,which is partly due to the fact that Linbury is new in this industry.
7、But the number of orders we received this year sees a decrease as against last year. By looking into the turnover, it is found that Linburys products are sold at a lower price than ours which poses a threat to us. Despite its low price, it has a higher profit margin than us this shows its product co
8、st is quite low. After the careful comparison and study, I have several suggestions to make. Firstly, we should find some methods to lower our product cost without lowering the product quality. Secondly, while we need to maintain our old clients, we must look for more potential clients. Thirdly, diversified products will definitely help us open up more markets. So more new products should be developed. Conclusion Drastic measures must be taken immediately to ensure we wont fail in this fierce competition.
