1、BEC商务英语（中级）写作模拟试卷 41及答案与解析 一、 PART ONE 1 You have received a fax from a customer who in the fax complained that he had received 100 green motorbikes instead of 50 green and 50 blue motorbikes. In order to solve the problem and find out the facts, write an email to Mr. Robert Simon, who is in charge
2、of delivering goods from warehouse. Tell him about the claim. Mention the date of delivery. Ask for the invoice in duplicate. 二、 PART TWO 2 Your company bas received a lot of complaints about its telephone service. You looked into the problem and made the following notes: Phone left to ring too long
3、 before being answered. Calls answered impolitely, e.g. just “Hello“. Transferring calls automatically to a colleague often the colleague doesnt know about the transfer, or how long it will be for. Taking messages some employees not writing detailed messages down (date, time, callers name and number
4、), The Office Manager has asked you to write a report to all staff on recommended telephone procedures. Write the report in about 120 - 140 words, explaining how stall should use the phones. Use the information in your notes above. Write on your Answer Sheet. BEC商务英语（中级）写作模拟试卷 41答案与解析 一、 PART ONE 1
5、【正确答案】 TO: Robert Simon Subject: Bicycle Complaint Dear Robert, A customer complained that he had received 100 green motorbikes instead of 50 green and 50 blue motorbikes. He received the shipment on May 11th. Could you please send immediately me the invoice under Contract No. B56 in duplicate? Than
6、k you, Peter 二、 PART TWO 2 【正确答案】 Introduction: The report is aimed at providing proper telephone-making procedures for our staff. Findings: As far as we know, tile telephone service always reflects the image of a company, but recently we have received a lot of criticism of it. Obviously, our teleph
7、one service is far front satisfactory. Suggestions: After the most common complaints have been looked into, the following procedures are put forward and should be complied with by all our staff members: ?Answer the phone as soon as it rings, if theres nothing urgent at your hand. ?Answer all calls c
8、ourteously: you should use such expressions as “How can I help you?“ “What can I do for you?“ etc, instead of merely saying “hello“. Inform your colleague promptly if its a transferring call, esp. how long it will be for, Develop the habit of noting down the important information of every call, esp. date, time, and the callers name and number.
