1、BEC商务英语（中级）口语模拟试卷 115及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 In this pa
2、rt of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: What is important when.? Deciding the office location for a company Available budget Con
3、venience B: What is important when.? Evaluating staff performance Working ability Attitude towards work C: What is important when.? Aiming to entertain foreign clients Types of activities Knowledge of foreign clients country and culture 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test
4、you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 In this part of the test, you are given a discussio
5、n topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. For two candidates Giving Presentations The customer service manager
6、of your company is planning to give a presentation about ways to reduce the number of complaints. You have been asked to help prepare the presentation. Discuss the situation together, and decide: what type of information to include in the presentation what kind of activities would be suitable for th
7、e presentation. For three candidates Giving Presentations The customer service manager of your company is planning to give a presentation about ways to reduce the number of complaints. You have been asked to help prepare the presentation. Discuss the situation together, and decide: what type of info
8、rmation to include in the presentation what kind of activities would be suitable for the presentation how to evaluate the effects of this presentation. Follow-on questions Do you think the staff benefits from the presentation?(Why? /Why not?) Should the customer service department give regular prese
9、ntations to help their staff improve their communicative skills?(Why? /Why not?) In what other ways do you think a company could reduce the number of complaints? (Why?) Do you think a good customer service specialist should have certain psychological knowledge?(Why? /Why not?) Should personality be
10、an important factor in choosing staff for customer service? (Why? /Why not?) How useful do you think it is for customer service specialists to be trained in giving presentations?(Why?) BEC商务英语（中级）口语模拟试卷 115答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to
11、give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 【正确答案】 If you choose topic A: What is important when deciding the office location for a company? When deciding the office loca
12、tion for a company, we have to take a lot of things into consideration. First of all, the most important one is our available budget, because it is not wise to spend beyond the budget. Another important factor to consider would be the convenience for staff, because the staff play a vital role in the
13、 expansion and long-term success of the business. If they are unable to reach work on time, this could affect their performance. In addition, if we can choose location with other offices in the surrounding area, which will give us a chance to communicate easily with other associates to improve busin
14、ess relationships. It will enable us to get updates on recent developments and changes in the market. In essence, choosing the right office space is very important in expanding our business for success in the long term. If you choose topic B: What is important when evaluating staff performance? Staf
15、f performance evaluation is to evaluate and survey the staffs work in the office on the behaviour and the achievement through systematic methods and principles. Performance evaluation is a management communication activity between managers and employees. When evaluating staff performance, enterprise
16、s should mainly focus their attention on the following four aspects: working ability, working attitude, contribution to the company and team spirit. The staffs professional abilities should be evaluated first, which somehow reflect staffs educational and work experience. A staff with good caliber wi
17、ll upgrade the enterprise image. However, working ability alone cannot evaluate staff performance accurately. Working attitude is another important factor in determining staffs performance. A positive attitude will greatly improve working efficiency and make the most outputs. Meanwhile, a good worki
18、ng attitude will create a favourable work environment and set samples for other staff. Furthermore, staffs performance should also be measured by their contribution to the enterprises. The enterprises can develop a system to quantify the staff work performance, and staff should be rewarded in propor
19、tion to their contribution. In addition, enterprises should put an emphasis on the team spirit of the staff. Some staff have good working abilities, but lack communicative skills, which produces an unfavourable influence on their work. The enterprise can organise some outdoor activities regularly to
20、 offer those employees the opportunity to build team work experiences and foster their team spirit. If you choose topic C: What is important when aiming to entertain foreign clients? When aiming to entertain foreign clients, there are several things to be considered. First of all, the types of activ
21、ities should be well planned. Entertaining clients is done by way of a series of activities. Such as a sightseeing tour, a football match, a fashion show or an orchestra performance. When you are entertaining foreign clients, you should have a knowledge about your clients country and culture. Only b
22、y doing this can you work out a customised plan to entertain them. The activities that you choose will constitute a part of the first impression that you will give to your clients. So you should be careful when choosing the type of activities. You need to consider the clients age, educational and cu
23、ltural backgrounds and do some research about your clients characters and hobbies. If you fulfill the clients expectation, your efforts will put a lot of weight on your credibility. The cost of entertainment is not always the essential thing, depending on the characteristics of the transaction or th
24、e size of the deal. If the company is expecting to make big profits out of a specific client, it should at least put in proportional investment to entertain its clients. The ideal plan would be spending as little money as possible to get the deal done. But you must not offend your clients. You shoul
25、d make them feel being welcomed. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will as
26、k you more questions related to the topic. 2 【正确答案】 A: The manager asked us to prepare a presentation about ways to reduce the number of complaints. As you know, the number of complaints has been increasing these two months. Are you aware of it? B: Yes, there has been a noticeable increase of the co
27、mplaints. And it is time for us to pay more attention to it and find out a solution. Anyway, do you have any idea about this presentation? A: Ive given this task a lot of thoughts and I think first of all, we have to work on the type of information to be included in the presentation. B: In my opinio
28、n, we should analyse the data in our computer system which has recorded every complaint with all the details. We should find out the reasons behind those complaints, and what necessary solutions should be taken to reduce the number of complaints and improve our service. A: You have my vote on that.
29、Whats more, I think we should add some case study to the presentation, which is more concrete and vivid. The staff will feel the presentation is more attached to their work and mobilise their initiative. B: Exactly. A presentation consisting only data-analysis, theories and rules would be very dull.
30、 And I suggest we design some other activities during the presentation. For example, we can have role-play, or do some psychological games. I recently read a book on customer service from a psychological aspect. It is very interesting and useful and contains many good exercises or games. Ill bring t
31、he book tomorrow, and we could use some of its materials. A: Good idea! In addition to case study, games and customer service report, we can also invite some customers who ever complained about our service to the presentation, and we can sit together to exchange ideas. B: Wonderful! Customer service
32、s responsibility is to provide quality service to the customers and our service concerns the image of our brand and company. A: Yeah, many people may think our job doesnt require many skills: however, we know that this job is really demanding. B: You said it. By the way, how long is this presentatio
33、n going to be? A: The manager said that two hours would be fine. B: Then we have to remove some of the activities from the presentation because of the time limit. A: Right, we could save them for further use. The manager wanted the presentations to be held regularly. B: Yes, that would be very helpful for our work. Now, lets work out the outline of this presentation.
