1、BEC商务英语（中级）口语模拟试卷 51及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 0 In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are
2、 asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topi
3、cs from the three below and then talk for about one minute. You have one minute to prepare your ideas. 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minut
4、es to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 Task Sheet: Video Conferencing The company you work for is concerned about the amount of time staff spend traveling to meetings in other branches of the company, and is looking at alter
5、natives. You have been asked to make recommendations about introducing video conferencing. Discuss the situation together and decide: 1. what the company needs to know about the meetings that take place at present. what the advantages and disadvantages of video conferencing might be. what kinds of p
6、ractical preparations would be needed before introducing the system. BEC商务英语（中级）口语模拟试卷 51答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from
7、 the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 【正确答案】 A: Whats the reason and disadvantage of interest rate increase? ?The Peoples Bank of China failed to curb over-investment in such sectors as steel, property, cement and aluminum by other means, it wo
8、uld resort to rate increases. ?Interest rate increases would lure even more overseas capital into China. B: What is important when aiming to improve production quality? ?Up-to-date equipment ?Staff training C: What is important when aiming to improve customer service? ?Staff Training ?Customer Satis
9、faction Surveys A:(略 ) B： What is important when aiming to improve production quality? Up-to-date equipment Any far-sighted entrepreneur will have to acknowledge that in todays competitive market,a business can only survive by upgrading their information New equipment is one of them With all this mo
10、dem equipment,we will be able to maximize production output and enhance the quality of our products Thus,we will able to undertake complex production process and ensure that the productsquality meets our clientsexpectations Staff training Staff training is important in many ways One of them is that
11、it would give updated information to employees keeping them informed with the latest development and innovation in this industry In this way,it could motivate more potential from the staff Thus,it could be easy to improve production quality C:What is important when aiming to improve customer service
12、? Staff training Having better employees is not only good for the company,and also good for the customer Its the service that causes product and company differentiation One of the best ways companies can effectively accomplish this is through their employees because they are the customer contact poi
13、nt That is why employees are now being trained By inviting some experts to train the staff,it will improve staffs friendliness the speed of service and learn to deal with customer complaints Customer satisfaction surveys Customer insight is vital to any business Responsive companies measure customer
14、 satisfaction directly through periodic survey A high positive word of mouth score indicates that the company is producing high customer satisfaction Besides,by obtaining feedback from customers,the company will know how the business has met customer expectations 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN
15、) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 【正确答案】 What the company
16、needs to know about the meetings that take place at present: ?the cost for staff traveling to meetings: travel expenses, accommodation expenses, incidentals (meals, taxis). ?average time staff spent on traveling, and the cost of time in terms of salary paid to staff. What the advantages and disadvan
17、tages of video conferencing might be: ?Advantages: to save money spent on travel, accommodation and incidentals, to save time staff spent on traveling as well as cost in terms of salary paid for the time spent, easier to organize such conferences. ?Disadvantages: less effective communication than fa
18、ce-to-face conferencing, feeling of distance among staff from different branches. What kinds of practical preparations would be needed before introducing the system: ?To convince the staff of the advantages of video conferencing. ?To collect suggestions made by the staff in respect of video conferencing. ?To purchase necessary equipment for video conferencing. ?To set up the system for video conferencing.
