1、BEC商务英语（中级）口语模拟试卷 77及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 In this par
2、t of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. B: What is important when. ? Aiming to improve production quality Up-to-date equipment Staff
3、 training C: What is important when. ? Aiming to improve customer service Staff Training Customer Satisfaction Surveys 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and th
4、en about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about 3 minutes to dis
5、cuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. For two candidates Promotion Video Your company is planning to produce a short video to promote itself abroad. You have been asked to help plan the contents of the video. Discuss the situatio
6、n together, and decide: who the target audience will be, and how to make the video interesting and informative for them which aspects of the company you will need to include on the video. For three candidates Promotion Video Your company is planning to produce a short video to promote itself abroad.
7、 You have been asked to help plan the contents of the video. Discuss the situation together, and decide: who the target audience will be, and how to make the video interesting and informative for them which aspects of the company you will need to include on the video which employees should appear on
8、 the video and how to encourage them to participate. BEC商务英语（中级）口语模拟试卷 77答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. Yo
9、u have 1 minute to prepare your ideas. 1 【正确答案】 B: What is important when aiming to improve production quality? Up-to-date equipment Any far-sighted entrepreneur will have to acknowledge that in todays competitive market, a business can only survive by upgrading their information. New equipment is o
10、ne of them. With all this modern equipment, we will be able to maximize production output and enhance the quality of our products. Thus, we will able to undertake complex production process and ensure that the products quality meets our clients expectations. Staff training Staff training is importan
11、t in many ways. One of them is that it would give updated information to employees, keeping them informed with the latest development and innovation in this industry. In this way, it could motivate more potential from the staff. Thus, it could be easy to improve production quality. 3. What is import
12、ant when aiming to improve customer service? Staff training Having better employees is not only good for the company, and also good for the customer. Its the service that causes product and company differentiation. One of the best ways companies can effectively accomplish this is through their emplo
13、yees because they are the customer contact point. That is why employees are now being trained. By inviting some experts to train the staff, it will improve staffs friendliness, the speed of service and learn to deal with customer complaints. Customer satisfaction surveys Customer insight is vital to
14、 any business. Responsive companies measure customer satisfaction directly through periodic survey. A high positive word of mouth score indicates that the company is producing high customer satisfaction. Besides, by obtaining feedback from customers, the company will know how the business has met cu
15、stomer expectations. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more q
16、uestions related to the topic. 2 【正确答案】 Candidate A: Since our company is a toy company, the target audience will be children who are five to ten years old. We can make a cartoon in which the toys of our company can play the leading part. Children are always interested in watching cartoons. What els
17、e do you think we should include in the video. Candidate B: I think it is necessary to include the name of our company in the cartoon. And it will be better to show the price of the products and how popular the products are in home market. The most important thing is to put our telephone number and email address in the video.
