1、BEC商务英语（中级）口语模拟试卷 95及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. Questions: (1)Could you tell me your social registration number? (2)Do you thi
2、nk having a hobby is beneficial to social life? (3)Is it important to set up a favorable relationship with the consumers? 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three
3、 below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 “Mini-presentation“ -about 6 minutes In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You
4、 have one minute to prepare your ideas. A: What is important when.? Entertaining foreign business clients ventue for entertainment cultural diference B: What is important when.? aiming to improve customer service? staff training customer satisfaction surveys C: What is important when.? planning heal
5、th and safety training for employees? selecting training contents staff involvement 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the t
6、opic with your partner. After that examiner will ask you more questions related to the topic. 3 In this part of the test you are given a discussion topic. You have 30 minutes to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. Af
7、ter that the examiner will ask you more questions related to the topic. For two candidates Improving Company Culture The company you work for is now re-assessing its existing corporate culture to improve its performance. You have been asked to help co-ordinate the project. Discuss the situation toge
8、ther and decide: what weaknesses can be identified in the company culture what effective solutions should be used to improve the core values. For three candidates Company Culture The company you work for is now re-assessing its existing corporate culture to improve its performance. You have been ask
9、ed to help co-ordinate the project. Discuss the situation together and decide: what weaknesses can be identified in the company culture what effective solutions should be used to improve the core values which aspects should be retained and encouraged. Follow-on questions What do you think are the ke
10、y values in a company culture? In what ways do you think organizational culture can be conveyed? How does a companys culture affect its employees? Should companies always employ people with relevant work experience?(Why/ Why not?) Is it important for companies to provide onsite perks such as break r
11、ooms, gyms, etc. for their employees?(Why? /Why not?) BEC商务英语（中级）口语模拟试卷 95答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 【正确答案】 (1)I am registered as. (2)Yes, of course. I make many friends during playing table tennis. So, I think that hobby is beneficial to the social life. (3)Yes. As the proverb goe
12、s “ The customer is God. “ The favorable relationship would create a nice atmosphere for buying and selling. The next time the consumer will be inclined to your products. 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. Yo
13、u have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 【正确答案】 I choose topic A what is important when operating in competitive market. Considering this topic, I have three items to share. First, product price is an importa
14、nt item to be considered. Reducing the price of the product can save their money. It means that they can buy more things if the company gives a discount in the competitive market. The consumers would be attracted by your company, and even become the faithful customers. Thus, the company will benefit
15、 in the competitive market and finally succeed. Second, service should be treated seriously. Because good service is a sort of way of reasonable communication. The unique verbal or non-verbal or both communication can give the consumers a nice impression on the products. Both of their physical and m
16、ental needs are met. Then they would be loyal to this brand. Third, finding new marketing channels is another approach. Besides, the traditional marketing channels, your company should find some new marketing channel, take the on-line shopping for example, your company could establish a company webs
17、ite, and sell the product on line directly. It is so popular in the current society. I choose topic B what is important when planning a meeting. As for this topic, there are three points to mention here. In the first place, agenda is the first point to be considered. The meeting is a big event of th
18、e whole company, so many the leaders and staff should be attended. So the agenda should be free for every one. It is important to fix the exact time ahead of time. Besides, size is also very important. You should make sure how many people will take part in mis meeting. Then you can find the matched
19、place to hold this meeting or prepare some necessities and prizes for the commendation meeting. Last but not least, budget of the commendation meeting is an important part. The expenses of meeting room, some necessities and the prizes should be considered in the budget. To sum up, agenda, size and b
20、udget are all important elements when planning a meeting. I choose topic C what is important when deciding basic salary. With regard to this topic, there are three aspects I want to say. To begin with, comparison with other companies is important. Because it is a matter of external management. If th
21、e basic salary according to is lower than other enterprises in your area, it will be hard to attract job applicants to our company, or the employees could feel unfair. Besides, availability of local workforce makes great influence on the base salary. The linkage of pay levels to labor markets is abl
22、e to attract or retain valuable employees. A lack of local workforce could bring out the raise of pay rate; otherwise you will lose in the talents battle. Thirdly, company finance and compensation policy should also be taken into consideration. We should design the basic salary in the extent of comp
23、any finance. In a word, salary level of comparable companies, availability and company finance and compensation policy are all important elements when deciding starting salary. 【试题解析】 这道题所给出可供选择的三个话题分别是在款待外国商业客户时，什么是重要的；在提高客户服务时，什么是重要的；最后一个是在对员工进行健康和安全培训时，什么是重要的。 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN
24、) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 3 【正确答案】 A: In my understa
25、nding, corporate culture is virtually the personality of an organization, as it determines how things are done around here. I mean, all our decisions are guided by our corporate values. But the problem is that there are still a lot of weaknesses in our culture. B: So instead of leaving it to grow on
26、 its own, we should make efforts to reshape our culture, to nurture it into a strong one. A: Yes. Now lets make a list of the noticeable weaknesses in our company culture: firstly in terms of our staff behavior, most employees are not quite spontaneous in communicating their thoughts and ideas with
27、each other, particularly with line managers. This is a great barrier in promoting a culture which values innovation, creativity and trust among each other. B: Secondly, most staff members feel that their good performance has not been duly recognized. This is most unfavorable to our commitment to cre
28、ating an environment that breeds loyalty and motivation. This is a very serious problem, do you agree? A: Yes. Im quite agree with you here. Another problem is that staff members do not have many chances to get promoted, since many of our line managers are recruited from outside the company. B: And
29、theres another area that needs improvement: our employees complain that theyre not getting enough job-related skills development training. A: So to energize our corporate culture, we have to provide some practical solutions to these problems. So we need to provide more channels of communication amon
30、g and between management and staff, do you think so? B: Yes, we can provide training programmers, outdoor events, in-company seminars, etc. , so as to increase personal awareness of abilities and complementary skills in colleagues. And in turn, this will enhance team spirit and open communication. W
31、e should also readjust and reward the commitments and talents of our employees. For example, we can offer additional benefits to excellent performers, like a paid holiday or retail vouchers. A: Good. So lets put these down. We also need to reconsider our promotion policy and make it an incentive for
32、 our staff. We used to open up the competition among staff and make it an incentive for staff. We used to open up the competition for a position for external candidates, which reduces chances of promotion for existing workers. So our employees feel that there is little opportunity for internal caree
33、r advancement. B: Yes. A fair system of internal promotion should be set up to make each individual feel included and appreciated . This environment will enable our employees to contribute to their full potential. A: Good. I think these solutions should be effective to the improvement of our core va
34、lues. Follow-on questions I think the essence of a company culture should include: teamwork, mutual respect, commitment and integrity. These core values will help to create a healthy work environment and attract more talented people. In turn, it will keep us one step ahead in the competition. In my
35、eyes, corporate culture includes such elements as core values and beliefs, corporate ethics, and rules of behavior. Besides, it can also be expressed in the companys architectural style, interior decor of offices and by what people wear to work, by how people address each other, etc. . It can affect
36、 their employees in many different ways: the way employees interact with each other, the training and skills development they receive, their chances of career advancement, the environment they work in, the benefits and facilities they get, etc. Yes. I think its important for companies to employ peop
37、le with skills because they will be able to take over the workload the moment they become a part of the company. You dont have to spend too much money training them. Yes. I think onsite perks, such as coffee rooms, gyms and play room, daycare facilities, etc. are very important. You see, they show that the management really cares for people and environment. These are important incentives to boost the staff morale. 【试题解析】 这道小组讨论题的主题是建造良好的公司文化，背景是你们所在的公司正在对其现有的公司文化进行重新评估以提高公司业绩。请你们协助策划。题目所给出的两个分论点分别是：公司文化中存在哪些不足之处，以及应采用什么有效措施来改进公司的核心价值观。
