1、BEC商务英语（中级）听力模拟试卷 122及答案与解析 一、 PART ONE 0 Look at the note below. You will hear a woman calling about an order. SMART OFFICE SUPPLIES LTD TELEPHONE MESSAGE Callers Name: Jennifer Bryant Company:【 L1】 _ Order Number: 78362 Dispatch Date:【 L2】 _ Notes: Last batch of【 L3】 _was faulty. Action: Collect f
2、rom shop this afternoon. Change the【 L4】 _accordingly. 1 【 L1】 2 【 L2】 3 【 L3】 4 【 L4】 4 Look at the notes below. You will hear a man calling about a meeting. PHONE MESSAGE To: Paul Tench Re: The【 L5】 _meeting. Patrick Brown is unable to attend the meeting arranged for【 L6】 _ Can the meeting be rear
3、ranged for【 L7】 _? If not, please leave a message with his【 L8】 _ 5 【 L5】 6 【 L6】 7 【 L7】 8 【 L8】 8 Look at the notes below. You will hear a man requesting some information about a job. MESSAGE For: Mrs. Freeman Charles Tyzeck phoned about the post of【 L9】 _ Hes already got the【 L10】 _ He was told h
4、im interviews were being held in the【 L11】 _of June. He said he wouldnt be available then and requested a【 L12】 _ 9 【 L9】 10 【 L10】 11 【 L11】 12 【 L12】 二、 PART TWO 12 You will hear five short recordings. For each recording, decide what way of resolving customer service complaints the speaker is reco
5、mmending. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. A prepare for a replacement B mind the manner all the time C propose well-prepared solutions D establish regulations E ask for suggestions fr
6、om customers F offer permissions for the private surveys G listen to the customers and ask more H establish a professional department 13 _ 14 _ 15 _ 16 _ 17 _ 17 For each recording, decide what the speakers opinion on introducing new products into the market is. Write one letter(A-H)next to the numb
7、er of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. A test your product B identify your competition C make marketing plans D collect statistics E advertise your products F find your target market G develop your brand H market your product o
8、nline 18 _ 19 _ 20 _ 21 _ 22 _ 三、 PART THREE 22 You will hear an interview with Tensilicas CEO, Chris Rowen. For each question(23-30), mark one letter(A, B or C)for the correct answer. After you have listened once, replay the recording. 23 Whats Dr. Rowens opinion on their competition with ARM? （ A）
9、 They coexist with ARM on the same SoC. （ B） Most of their design are complementary to the controller. （ C） They are the dominator of this industry. 24 How can Tensilica compete with ARM? （ A） It can compete with ARM in every aspect. （ B） It can only follow ARM to produce some productions. （ C） It c
10、an find its own market where ARM cannot dominate. 25 Does Dr. Rowen foresee the consolidation in the IP market? （ A） Yes. （ B） No. （ C） Not mentioned. 26 According to Dr. Rowen, what is the reason for consolidating? （ A） Customers want the same series of products to work together smoothly. （ B） The
11、companies in this industry want to learn from each other. （ C） The economic crisis forces the companies to do so. 27 How does Dr. Rowen think about acquisition? （ A） There is no need for them to have an acquisition. （ B） They are always looking for suitable opportunities. （ C） They welcome any kind
12、of acquisition in their industry. 28 Whats Dr. Rowens prediction of the semiconductor IP market over the next three to five years? （ A） The leading players will provide broad and flexible product lines. （ B） There are few opportunities in analog and interface IP. （ C） People will have less accesses
13、to vertical knowledge. 29 Who will play a strong role in driving the direction for cell libraries? （ A） The foundries. （ B） Interface IP. （ C） Cell libraries. 30 What is Dr. Rowens attitude towards the semiconductor IP space? （ A） Negative. （ B） Positive. （ C） Not very clear. BEC商务英语（中级）听力模拟试卷 122答案
14、与解析 一、 PART ONE 0 【听力原文】 Look at the notes below. You will hear a woman calling about an order. You have 15 seconds to read through the notes. pause Now listen, and fill in the spaces. pause Man: Smart Office Supplies Ltd. Can I help you? Woman: Oh, hi. This is Jennifer Bryant here, Assistant Manage
15、r at Sunflower Stationery. Man: Hello, Jennifer. What can I do for you? Woman: Im afraid weve had a bit of problem with the last order you sent us. Man: Oh, dear. Do you have the order number there by any chance? Woman: Yes, its 78362 and was dispatched on the 17th of August. Man: Right. Ive got a n
16、ote of that. Now, what was the problem? Woman: Well, we had a lot of customer complaints about those computer USBs. Apparently it was impossible to save any data on them. I am not sure why exactly. Man: Was that all the USBs or just one or two of them? Woman: Well, we exchanged the first few, but th
17、e replacements were just as bad, so after that, we gave everyone a refund and withdrew them from sale. Man: Mmm, it seems the whole batch of them was faulty then. Woman: Im afraid so. Man: Ill tell you what I will do. I will come over and collect them myself this afternoon. And I will send them all
18、back to the manufacturer. Woman: Okay. Man: Great, and we will adjust the invoice accordingly, of course. Sorry about this. Woman: Thats all right. Thanks a lot. pause Now listen to the recording again. pause 1 【正确答案】 SUNFLOWER STATIONERY 【试题解析】 对话中女士说道： This is Jennifer Bryant here， Assistant Manag
19、er at Sunflower Stationery由此可知她所在的是一家文具公司。 2 【正确答案】 AUGUST 17TH 【试题解析】 对话中男士问道： Do you have the order number there by any chance?女士答道： Yes， its78362 and was dispatched on the 17th of August 3 【正确答案】 COMPUTER USBS 【试题解析】 对话中男士询问： Now， what was the problem?女士的回答是：Well， we had a lot of customercomplain
20、ts about those computer USBs 4 【正确答案】 INVOICE 【试题解析】 答题的关键信息在于男士最后说道： We will adjust the invoice accordingly即：因此我们会更改发票发货单。 4 【听力原文】 Look at the notes below. You will hear a man calling about a meeting. You have 15 seconds to read through the notes. pause Now listen, and fill in the spaces. pause Wo
21、man: Hello, Marketing. Man: Hello. This is Patrick Brown speaking. Can I speak to Paul Tench, please? Woman: Oh, Im sorry, but he is out on business this afternoon. Can I help you? Man: Yes, please. I need to get a message to him. Woman: Of course. Is tomorrow morning soon enough? Man: Well, actuall
22、y its rather urgent. Im calling about the meeting of the Finance Committee. Ive been having some serious problems with the new software, and Im not sure if I will have all the spread sheets ready for our meeting tomorrow afternoon. Can you ask Paul if we can postpone the meeting and have it on Wedne
23、sday, which I think was one of the alternative dates we discussed? Woman: Well, the best I can do is to contact him at home this evening. Man: Yes, thats a good idea. Thanks. Err, Im not available this evening, but if hed like to change it to another day, could you ask him to call my home number and
24、 leave the details with my wife. And she will be in all evening. I will be grateful if he could do that. pause Now listen to the recording again.pause 5 【正确答案】 FINANCE COMMITTEE 【试题解析】 对话中，男士说道： Im calling about the meeting of the Finance Committee可见，这是财务委员会的会议。 6 【正确答案】 TOMORROW AFTERNOON 【试题解析】 对话
25、中，男士说道 :Im not sure if I will have all the spread sheets ready for our meetingtomorrow afternoon 7 【正确答案】 WEDNESDAY 【试题解析】 对话中，男士问道： Can you ask Paul if we can postpone the meeting and have it onWednesday 可见他想把会议推迟到周三。 8 【正确答案】 WIFE 【试题解析】 对话中，男士最后说： Im not available this eveningcould you ask him to
26、 call my homenumber and leave the details with my wife 8 【听力原文】 Look at the notes below. You will hear a man requesting some information about a job. You have 15 seconds to read through the notes. pause Now listen, and fill in the spaces. pause Man: Good afternoon. Could I speak to Mrs. Freeman plea
27、se? Woman: Im afraid she is in the meeting at the moment. Im her assistant. Can I help you? Man: Mmm, maybe, yes. Its Charles Tyzeck here. Im calling about the vacancy for the position of project manager, which was advertised in the national paper last week. I just received the application form and
28、before I send it back to Mrs. Freeman there are one or two points Id like to clarify. Woman: All right. What are they? Man: Id like to know when you are planning to hold the interviews. Woman: Mrs. Freeman has schedule both for the third week of June. Is that OK for you? Man: No, its not actually. I
29、m afraid I am out of the country all that week. Would it be possible to have a telephone interview? Woman: Mmm, Im not sure. Ill have to ask Mrs. Freeman about that. And then she will get in touch with you. Man: OK. Thanks very much. I hope that something can be done. pause Now listen to the recordi
30、ng again. pause That is the end of Part One. You now have 20 seconds to check your answers. pause 9 【正确答案】 PROJECT MANAGER 【试题解析】 对话中男士说道： Im calling about the vacancy for the position of project manager 10 【正确答案】 APPLICATION FORM 【试题解析】 对话中男士说道： I just received the application form 可确定正确答案为 applica
31、tion form。 11 【正确答案】 THIRD WEEK 【试题解析】 对话中男士说道： Firstly， Id like to know when you are planning to hold the interviews女士回答： Mrs Freeman has schedule both for the third week of June 12 【正确答案】 TELEPHONE INTERVIEW 【试题解析】 对话中男士说道： Im afraid I am out of the country all that week Would it be possible to ha
32、vea telephone interview? 二、 PART TWO 12 【听力原文】 You will hear five short recordings. For each recording, decide what way of resolving customer service complaints the speaker is recommending. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have
33、 listened once, replay the recordings. You have 15 seconds to read the list A-H. pause Now listen, and decide what way of resolving customer service complaints the speaker is recommending. pause Thirteen Woman: I always listen to what the customer says and ask for as many details as possible. And I
34、try to establish whether the problem has to do with service or problems with the product offered. I make sure that I can reassure the client and I always do everything in my power to solve the situation and then try to find a solution while the customer is still on the line rather than promising to
35、call back. pause Fourteen Man: Personally, it is of great importance for me to be ready to offer a solution long before the client requests one. This will put the company in the winning position, as it will confer the image of being proactive and ready to please the customer. In most cases, I can of
36、fer a solution that will please the customer, even if the offer is less than what was originally expected. pause Fifteen Woman: In my company, we have a policy in place. Based on that, I can make sure how far I can go to resolve customer service complaints. In some cases, the customer just needs an
37、apology and an offer of help will suffice, while other problems will require a refund, a replacement product or some other kind of practical help. pause Sixteen Man: Well, as for me, I try to establish a special department to resolve customer complaints. My way to deal with customer complaints effec
38、tively is to have experts in place to take care of the cause of the distress and to be able to deal with consumers directly. It can be carried out via phone, email or letters. pause Seventeen Woman: My experience is that no matter what happens, I should always be polite. If a customer walks in to pr
39、esent a complaint, I always set time aside to listen. If a customer calls with a complaint, I try to set the tone of the call in order to be able to resolve the problem effectively. You know, a customer who calls with a complaint is usually upset and impatient, so I need to be patient and polite. pa
40、use Now listen to the recordings again. pause 13 【正确答案】 G 【试题解析】 解题的关键信息句是： I always listen to what the customer says and ask for as many detailsas possible仔细倾听顾客所说的话。 14 【正确答案】 C 【试题解析】 解题的关键信息句是： Personally， it is of great importance for me to be ready to offer asolution long before the client req
41、uests one即：在顾客提出需求前就准备好解决方案。 15 【正确答案】 D 【试题解析】 解题的关键信息句是：第一处 ： we have a policy in place 第二处： Based on that， I can makesure how far I can go to resolve customer service complaints这两处可以帮助考生理解这位说话者的建议是设立规章，处理投诉的时候能知道理赔的具体额度。 16 【正确答案】 H 【试题解析】 解题的关键信息句是： I try to establish a special department to res
42、olve customercomplaints说话者的观点是设置专门的部门来处理客户投诉。 17 【正确答案】 B 【试题解析】 解题的关键信息句是：第一处： My experience is that no matter what happens， I should alwaysbe polite不管发生什么事情，都要礼貌相待。第二处： who calls with a complaint usually beupset and impatient， so I need to be patient and polite对待火气大的顾客要耐心有礼貌。 17 【听力原文】 You will he
43、ar another five recordings. For each recording, decide what the speakers opinion on introducing new products into the market is. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. You have 15 seconds to
44、 read the list A-H. pause Now listen, and decide what the speakers opinion on introducing new products into the market is. pause Eighteen Woman: I always make a list of the products that will compete with my invention. Comparing my products strengths and weaknesses with those of my closest competiti
45、on can make me get a good idea of the marketing challenges I face. Also, I examine how these companies market their products, including the media they use and the message their sales literature contains. pause Nineteen Man: Well, I just look for a group that can afford my product and most likely nee
46、ds it. And I check the demographics of my competition and look for industry demographic statistics for comparative information. By focusing my marketing efforts on a specific segment of the population, I can increase the likelihood of sales because Im targeting those mostly likely to buy my product.
47、 pause Twenty Woman: As a matter of fact, I was speaking of creating packaging and promotional materials that would reflect the character of my products and my target market. I believe a successful brand strategy increases sales by making the product visible and accessible to the people most likely
48、to buy the product. pause Twenty-one Man: Well. I have tried several different marketing methods, like door-to-door sales and telephone. Since more and more people are browsing Internet more than before, I finally realise its a great idea to take advantages of Internet to market my products. And now
49、, I have a professional-looking website, where people can buy my products. And it turns out great: this website helps me attract a lot of customers. pause Twenty-two Woman: Before the full product launch, I simply show marketing material to prospective customers and gauge their reaction to the content, message and whether they would be like
