1、BEC商务英语（中级）听力模拟试卷 29及答案与解析 一、 PART ONE 1 You will hear three telephone conversations.Write one or two words or a number in the numbered spaces on the notes or forms.After you have listened once, replay the recording.Conversation OneLook at the form below.You will hear a woman telephoning about some
2、problems with an order.5 Look at the note below.You will hear a man leaving a message on an answering machine.9 Look at the note below. You will hear a man enquiring about training courses. Contact Training Telephone Message Dave Smith called from (9) about training. Can we provide a one-week course
3、 on (10) ? Would also like one-to-one courses in (11) . Recommended by someone from (12) 二、 PART TWO 13 You will hear five short recordings. For each recording, decide what advice the speaker is giving. Write one letter (A-H) next to the number of the recording, Do not use any letter more than once.
4、 After you have listened once, replay each recording. A. begin and end the talk well B. rehearse a few times beforehand C. use clear visual materials D. maximise eye contact with the audience E. check all equipment thoroughly F. look smart and business-like G. avoid talking for too long H. get the a
5、udience to participate 18 You will hear another five short recordings. Each speaker is talking on the phone. For each recording, decide the main reason for the phone call. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once. After you have listened once,
6、replay each recording. A. to ask for advice B. to explain an error C. to ask for a decision D. to ask for information E. to make a complaint F. to request help G. to confirm details H. to express thanks 三、 PART THREE 23 You will hear a radio interview with Richard Wood, the founder of Bookstore, a c
7、ompany that sells books on the internet. For each question 23-30 mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. 23 Richard Wood started the internet company, Bookstore, because he felt （ A） he was earning yep/little in his job. （ B） he had rea
8、ched the age for a career change. （ C） he had to respond to a business opportunity. 24 What did Richard Wood consider when choosing his product? （ A） whether the suppliers could respond quickly to demand （ B） whether customers would be worried about the price （ C） whether the product could be distri
9、buted around the world easily 25 Why did Richard Wood decide on books and not CDs as his product? （ A） The demand for books is more international. （ B） People with computers buy many books. （ C） There is a greater range of book titles available. 26 According to Richard Wood, what has been an importa
10、nt element in Bookstores success? （ A） attracting good personnel （ B） the many new ideas that were generated （ C） his knowledge of computer software 27 What was Bookstores sales revenue at the end of 1997? （ A） $120 million （ B） $230 million （ C） $310 million 28 Bookstores profits are low because of
11、 （ A） money spent on promotion. （ B） fluctuations in the stock market. （ C） changes in the management structure. 29 Why is Bookstores customer service so successful? （ A） The company is able to offer any book title in print. （ B） The company deals with complaints in a positive way. （ C） The company
12、gives priority to orders from regular customers. 30 Bookstore can perform better than its competitors because （ A） its distribution network is more efficient. （ B） it has a wider share of the international market. （ C） its staff have a personal investment in the company, BEC商务英语（中级）听力模拟试卷 29答案与解析 一、
13、 PART ONE 1 【听力原文】 Man: Good afternoon. Stationery Supplies International, Customer Services Department, Michael speaking. How may I help you? Woman: Oh, hello. My names Jennifer Gardiner. Im calling from Fenmore Consultants. Its about the order which we received yesterday. Man: OK. Please can I hav
14、e the order number? Woman: Yes, its Z/3487/JE The problem is weve received several incorrect items. Man: Oh dear, sorry about that. We took on some new staff this week and weve had a few problems. Tell me whats wrong and well forward the correct order to you straightaway. Woman: Good. Well, firstly
15、you sent the wrong size paper. We ordered 100 boxes of A5 paper, not A4. And the envelopes you sent were not the colour we ordered. We wanted pale green, not white. Man: Right, so thats A5 not A4 paper and pale green envelopes. Anything else? Woman: Yes. We also ordered 20 printer ink cartridges, th
16、ats the TrueJet BJC two four six . but you didnt send us any at all. Man: Oh dear, Im really sorry. I can only apologise once again and assure you that the correct items will be on their way to you tonight, Special Delivery. Woman: What shall I do about the things we dont want? Man: Send them back t
17、o us, and well refund the full cost. Woman: Right. Thank you. Goodbye. Man: Bye bye. 1 【正确答案】 Z/3487/JF 2 【正确答案】 pale green 3 【正确答案】 BJC 246 4 【正确答案】 Special Delivery 5 【听力原文】 Woman: You have reached the offices of RT Communications. Were sorry theres no one to take your call at the moment. Please l
18、eave your message after the tone, stating who the message is for and the date and time of your call. Thank you. Man: Hi, this is John Castellani from Loboprint. Its Saturday February fourth. This is a message for Joel Frisk, Marketing Department. Its about his visit next week. Weve booked him into t
19、he International Hotel downtown for four nights - although we checked, and there is still availability for a fifth night if he wants it. Our company driver will meet him at the airport on his arrival. Weve arranged for him to give a presentation on RTs digital office system to the Board of Directors
20、 on Wednesday morning. and then Mr Sachs, the General Manager, has invited him to dinner that evening. Please let us know by midday Monday if you want us to book an extra night at the hotel. We look forward to meeting him. Goodbye! 5 【正确答案】 Marketing 6 【正确答案】 International 7 【正确答案】 driver / Loboprin
21、t driver / company driver 8 【正确答案】 night 9 【听力原文】 Woman: Contact Training, how can I help you? Man: Hello, this is Dave Smith calling from the City Council. I understand you run in-house training courses in word-processing and databases, things like that. Woman: Yes, are you looking for some trainin
22、g? Man: Well, yes, weve just taken on some new staff in our department and Id be interested to know if you have someone who could help them with databases - perhaps a one-week course? Woman: Im sure we can. Man: Good. In addition to that - if its possible - we have some other staff who need some ind
23、ividual training, but that would be in graphics. Woman: Oh yes, we do graphics courses. Did someone recommend us to you? Man: Yes, a friend of mine at Globe Insurance. Woman: Oh yes, we put on a course for them a few months ago. Man: They were very impressed. Woman: Good! Well, Ill just take a few d
24、etails 9 【正确答案】 City Council 10 【正确答案】 databases 11 【正确答案】 graphics 12 【正确答案】 Globe Insurance 二、 PART TWO 13 【听力原文】 Man: Obviously you cant force people to be interested, but they can go away saying That was a really good presentation and how do you do that? Well, for me, the golden rule is, dont ru
25、n over time. Whatever it is you want to say and however much time you have to say it in, as soon as your time is up, stop. You only lose them after that! 13 【正确答案】 G 14 【听力原文】 Woman: Id advise making a clear outline of what you want to say beforehand on paper. to make sure you dont forget anything.
26、Then categorise the points and come up with words - like a code - thatll remind you about what you want to say. Then practise it as much as you can, so that in the end you hardly have to look down and the audience can see your face. 14 【正确答案】 B 15 【听力原文】 Man: Ive been in this business for years and
27、I think I can safely say Im good at it. Not because Ive got fancy visual aids, not because Ive got a wardrobe full of designer suits - not me! - and certainly not because I have stacks of little note cards. People love my talks and you know why - they do the talking! Thats the key. 15 【正确答案】 H 16 【听
28、力原文】 Woman: You know that some people will be there because they want to be and some will be there because they have to he. So it helps if you start with a joke or something that captures their attention, and if you stop on a high note as well, youll find most people go away feeling good. If you fin
29、d youve got time left, you can use that for questions from the audience. 16 【正确答案】 A 17 【听力原文】 Man: I always end up saying too much, but I think you only get one chance to say it sometimes, so better too much than too little. What helps enormously is to be clever about how you use the OHP. Anything
30、I put on the OHP has got to be simple and easy to read, so that it helps the listeners. Diagrams, especially, have to be large enough for the audience to see. 17 【正确答案】 C 18 【听力原文】 Woman: Good morning. Im calling about your advertisement in Stationery News looking for overseas distributors. Could yo
31、u send me some more details about this, as Im very interested in this opportunity. My name is Sally Brown, and the address is. 18 【正确答案】 D 19 【听力原文】 Man: Hello. We bought a photocopying machine from you last week, but were having a few problems with it. I dont think weve worked out how to use it pro
32、perly yet. Do you think you could send someone round to show us how it works, please? 19 【正确答案】 F 20 【听力原文】 Woman: Hello. Im thinking about placing an advertisement in your Classified Section, but Ive got a question. What Id like to know is whether you think an advertisement in bold would be more ef
33、fective. I know theyre more expensive, but in your experience, is it worth the extra money? 20 【正确答案】 A 21 【听力原文】 Woman: Hello, Mandy. You know that report we were talking about yesterday? Well, I faxed you a copy of it in the afternoon but Im afraid some of the pages were wrong. I was working on an
34、other report at the same time and, somehow, some of the pages got mixed up. Im not sure how it happened, but what Ill do is, Ill fax you a new copy now. I hope this hasnt caused any problems. 21 【正确答案】 B 22 【听力原文】 Man: Good morning. I ordered some paper from you a week ago and you promised to send i
35、t to me immediately. It should have been here by now, but I havent received it. This is really unacceptable. I shall have to find another supplier if you cant deliver on time. 22 【正确答案】 E 三、 PART THREE 23 【听力原文】 Woman: Good morning, Richard. Now, in 1994 you were a computer science graduate with a g
36、ood job working for an investment company . . . and then you started Bookstore. Why? Man: Well, I was thirty and settled at work, but then I came across a report predicting annual internet growth at 2,300%. The figure was like an alarm clock ringing in my head. I started to think about the regrets I
37、 might have at eighty. I realised I probably wouldnt even remember the things that seemed important in my thirties (like getting my end-of-year pay bonus. But Id definitely tell myself Id been a fool to ignore the internet. Woman: How did you go about choosing a product? Man: Well, I drew up a list
38、of twenty products, from clothes to gardening tools, and from that I got a shortlist of five, and then I assessed them. I thought about market growth in different countries and I also did some research into suppliers. But there were other important factors as well. I wanted a product that didnt reta
39、il for too high a figure. I thought that since many people would be buying from the internet for the first time, they might be afraid to take a risk with large amounts of money. Woman: And what made you decide on books? Man: Well, basically, I found out that books had an eighty-two billion dollar ma
40、rket world-wide. Theres also a high demand for CDs - a product I nearly went for - but with books theres a much wider choice. Therere 3 million items in the book category, but only 300,000 in CDs. This choice meant the capabilities of the computer - in organisation and selection - could be put to go
41、od use. Woman: Bookstore has certainly been very successful. Why do you think that is? Man: Well, its not been easy. For the first five years, it was a struggle raising funds and developing the right software. The ideas werent the difficult bit. If you and I sat down here for an hour, wed come up wi
42、th a hundred good ideas. The hard bit is making those ideas work. There are several key elements, which for me were research, recruiting the right staff, and prioritising. Woman: And youre satisfied with your customer growth? Man: Well, it was a bit slow at first but then it picked up and from May 9
43、7 we started to see our greatest growth. We went from a hundred and twenty million dollars annual sales revenue to two hundred and thirty million dollars by the end of that year, and from 340,000 customers to 15 million. 58% of them were repeat customers. By 98, sales had reached almost three hundre
44、d and ten million dollars. Woman: And is Bookstores success reflected in its profits? Man: Well, at the moment were focusing on introducing ourselves to customers and we spend a lot on advertising. Anything else would be a poor management decision. But, of course, its reflected in our final figures.
45、 Its not unusual for a four-year-old company like ours to be in an investment cycle. What is more unusual is for a young company like Bookstore to be sold on the stock market, which happened in July 97. Woman: Bookstore is well-known for its high- quality customer service. What is the secret of your
46、 success in this area? Man: Well, firstly our books are delivered fast and any complaints are dealt with by email and whats important is that the email is always answered in a friendly way, with the emphasis on the customer is always fight. In fact, customers sometimes feel guilty about complaining
47、because Bookstore staff are so helpful! Regular customers are recognised when they go to our website, and we suggest titles to them, based on their previous purchases. Woman: Do you think Bookstore offers a better service than its competitors? Man: Well, yes. Wed been in the market for about two yea
48、rs before most of our competitors started so we had a head start and although some have caught up now, were still cheaper. Our book price includes tax and delivery. Most of our competitors prices dont. But whats more important is that Bookstore has a talented, hard-working staff. As an incentive, everyones offered shares in the company and this helps to create a sense of ownership. We provide a better service because of that. Woman: Thank you, Richard. It was very interesting to talk to you. 23 【正确答案】 C 24 【正确答案】 B 25 【正确答案】 C 26 【正确答案】 A 27 【正确答案】 B 28 【正确答案】 A 29 【正确答案】 B 30 【正确答案】 C
