1、BEC商务英语（中级）听力模拟试卷 32及答案与解析 一、 PART ONE 1 You will hear three telephone conversations or messages. Write one ortwo words or a number in the numbered spaces on the notes or forms below, After you have listened once, replay each recording. Conversation One Look at the notes below. You will hear a man p
2、honing for a job application. CJ PRODUCTIONS CJ Personnel CJ Job Application Requests Job: (1)_ (Marketing Department) Reference Number: (2)_ Advertised in: (3)_ Name: Daniel Johnson Address: Internal, c/o (4)_ 5 Look at the notes below. You will hear a man telephoning a bank about a problem with an
3、 account. HPR BANK CUSTOMER SERVICES DIVISION CUSTOMER: George Bliss, (5)_ of Arundel Holdings ACCOUNT NUMBER: (6)_ PROBLEM: No record in his office of a (7)_ of 15,000 on June 10th. Also, cant be one of their (8)_ - they all begin with 50. Want us to investigate. 9 Look at the note below. You will
4、hear a woman calling about a conference booking. Message To: Rachel Bould Janet Shibuya (Conference Reservation Service) called about (9)_ Seminar, 24th April. Has made booking at the (10)_ Hotel. Do we want the (11)_ - its cheaper. Send list of (12) _ needed by Friday. 二、 PART TWO 13 You will hear
5、five short recordings. For each recording, decide what the speakers strategy is for success in management. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. A. Be the first to state an opinion. B. Do
6、nt respond to others immediately. C. Let people know your plans. D. Prepare for the worst. E. Understand each persons motivation. F. Be flexible in your approach. G. Dont appear to take things personally. H. Win widespread support for your ideas. 18 You will hear another five recordings. For each re
7、cording, decide what the speakers main reason is for making the phone call. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. A. to reject a request for a reduction in workload B. to admit a personal
8、 error of judgement C. to offer advice to a colleague D. to defend a policy on workplace attendance E. to make an arrangement with a colleague F. to accept a suggestion for solving a management problem G. to complain about a colleagues mistake H. to ask for assistance with a management problem 三、 PA
9、RT THREE 23 You will hear an interview with Giles Milton, the Operations Director of the National Weather Centre, about this organisations relocation project. For each question (23-30), mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. 23 The Nat
10、ional Weather Centres most recent customers are （ A） supermarket retailers. （ B） healthcare managers. （ C） maritime and aviation workers. 24 Why did the Centre first consider relocating? （ A） It had sufficient capital to build its own premises. （ B） The lease on its premises was due to expire. （ C）
11、It had outgrown its original premises. 25 What conclusion was reached about the eventual choice of location? （ A） The actual physical location was unimportant. （ B） Operational costs mattered more than staff preferences. （ C） Transport links were the deciding factor. 26 Why is the Centre confident a
12、bout retaining staff at its new location? （ A） The Centre can now afford to increase salaries. （ B） The location is particularly attractive. （ C） There is less competition from other employers. 27 What positive feedback have staff given about the new location? （ A） They find the local amenities impr
13、essive. （ B） Accommodation is significantly cheaper. （ C） There is pleasant countryside nearby. 28 What financial incentive did the local authorities offer the Centre? （ A） a rent-free period （ B） cheap land for sale （ C） reduced business taxes 29 Giles Milton says that the local government （ A） wan
14、ts to expand its range of incentives. （ B） prefers to deal with local businesses. （ C） hopes the Centres presence will attract other businesses. 30 What additional help is the Centre going to receive from local agencies? （ A） training to develop employees IT skills （ B） grants for employing school l
15、eavers （ C） consultants advice on office design BEC商务英语（中级）听力模拟试卷 32答案与解析 一、 PART ONE 1 【听力原文】 Woman: This is the Personnel Department of CJ Productions. Please state the title and reference number of the job youre phoning about and state where you saw the advert. Please give your name and address c
16、learly. Man: Hello. Im phoning about one of the jobs going in the Marketing Department. Its the Regional Organisers job in that department which Im interested in. The reference number quoted in the ad is J-1-8-5-6-R. This is an internal request - l saw the advertisement you put in the staff newslett
17、er. Please send the application form and information pack to me, Daniel Johnson - in the Sales Department. Thank you. 1 【正确答案】 Regional Organiser/Organizer 2 【正确答案】 J1856R 3 【正确答案】 (the) staff newsletter 4 【正确答案】 Sales (Department/Dept) 5 【听力原文】 Woman: Good morning - HPR Bank. Customer Services Divi
18、sion. How may I help you? Man: Good morning. My names George Bliss. Im the Financial Director of Arundel Holdings. Ive got a query on our business account. Woman: Just a moment. Ill get it up on screen. Can you give me the account number? Man: Certainly. Its 456 - 30 - 421. Woman: And your identific
19、ation code? Man: Hamlet. Woman: Right, Mr Bliss. Whats the problem? Man: Well, I received a statement from you this morning and theres a difference between that and our records. The statement shows a debit of 15,000 on June 10th, but no one here signed anything for that amount, so Id like to know wh
20、ats going on. Woman: Yes, mmm, here it is - 15,000. Thats odd. It says cheque number 3-0-6-9-8-4. Man: Yes, I can see that on the statement, but that cant be right. All our cheques begin with 5-0. Its not one of our cheques. You must have debited our account by mistake. Woman: Im very sorry about th
21、at, Mr Bliss. Ill sort it out immediately. Could I just. 5 【正确答案】 (the) Financial Director 6 【正确答案】 45630421 7 【正确答案】 debit 8 【正确答案】 cheques/checks 9 【听力原文】 Woman 1: Good morning. Rachel Boulds office. Can I help you? Woman 2: Good morning. This is Janet Shibuya here, from the Conference Reservation
22、 Service. Can I speak to Rachel? Woman 1: Im afraid shes out of the office. Would you like to leave a message? Woman 2: Sure. I just wanted to update her on the booking for your Management Seminar on the 24th of April. Woman 1: Oh yes. At the Russell Hotel. Woman 2: Well, no, thats what Im phoning a
23、bout. I wasnt able to get the Russell Hotel, they were fully booked. But Ive got you in at the Tower Hotel. Thats in the centre of London too, the locations very convenient. Woman 1: And what about the price? Woman 2: Well, the basic price is the same. The good thing is that now you have the choice
24、of a buffet lunch or a full restaurant meal. The buffet lunch is cheaper, so would you like to go for that? Woman 1: Ill ask Mrs Bould about that and let you know. Woman 2: Right. Then the other thing is, could you send me a list of the equipment youll be needing - OHP, video, that sort of thing. Wo
25、man 1: Can we get back to you on that one by Friday? Woman 2: Thatll be fine. 9 【正确答案】 (the) Management 10 【正确答案】 Tower 11 【正确答案】 buffet (lunch) 12 【正确答案】 equipment 二、 PART TWO 13 【听力原文】 No matter what kind of business situation Im in, its always important to know exactly who the individual is Im co
26、mmunicating with. The worst mistake you can make is to fail to find out what drives them - money, status or whatever. Once youve worked that out, youll be able to ensure you communicate whats in it for them personally. This should essentially govern the way you respond to people, enabling you to sta
27、y in control of the situation and achieve the desired outcome. 13 【正确答案】 E 14 【听力原文】 Ive learnt some valuable management lessons over the years, not least in how to avoid the failure of a project. No matter what your position is, you always have to be prepared for opposition. And its important to an
28、ticipate this by getting as many colleagues as possible on your side, so that if, in discussions, someone objects to your plans, you - and a number of others - are able to give an immediate response in order to silence your opponent. 14 【正确答案】 H 15 【听力原文】 When I first started running my own business
29、 I made some dreadful mistakes in the way I handled staIf. The worst thing you can do is stick to one strategy and apply it to every situation. Sometimes you just need to show em whos boss; other times some gentle persuasion is more effective - in my opinion, anyway. Im sure I was often criticised f
30、or my management style - not that I let it bother me, though. 15 【正确答案】 F 16 【听力原文】 Ive found if you want to stay in charge of a situation, the worst mistake you can make is not keeping people up to speed with what youre doing at every single stage of the process. Of course, that doesnt mean you nee
31、d to be seeking universal agreement or approval for your actions and opinions - some people will always be critical - but at least adopting this approach will encourage an atmosphere in which everyone feels included. 16 【正确答案】 C 17 【听力原文】 There are always going to be things in a company people dont
32、like, and if youve created an atmosphere in which theyre encouraged to contribute ideas freely, you have to learn to deal with complaints. Revealing that you are, for example, upset by their comments is a crucial error - you will have shown a weakness in your character that others may try to exploit
33、 - and may lead to a general lack of support for you. 17 【正确答案】 G 18 【听力原文】 Weve got a real problem here, so your advice has been very welcome. Ive decided that what you said is probably true. Weve got too many people working in non-productive departments and not enough people in those departments w
34、here the workload is increasing. Your idea of offering transfers before we do anything like starting a recruitment campaign is, I think, a good one and Im going to follow it up. 18 【正确答案】 F 19 【听力原文】 In December, we accepted a very large contract which we all knew would mean everyone having to do ex
35、tra hours, whether here or at home, to fulfil it. I realise that your particular circumstances make this very difficult to deal with, but thats also true of many of your colleagues. Im afraid Im going to have to say that I cant do anything about it at the moment. If I did, everyone else would suffer
36、. 19 【正确答案】 A 20 【听力原文】 Ive been thinking about what you said about the hospitality committee. I completely agree with you that the arrangements they made for the annual conference last year were most inadequate and so, like you, I think itd be a very bad idea to repeat them. However, I also think y
37、ou should be very careful how you say this to the senior management. In my opinion, its not worth risking your career over something as minor as this. 20 【正确答案】 C 21 【听力原文】 There are three flights that day, but two of them require an overnight stay at the airport and its not company policy to fund t
38、hat. So, were left with the third one, the one that leaves at eight o clock in the evening. If you agree, Ill ask for that one and we can travel down together. We can probably get a lot of work done on the train to the airport. 21 【正确答案】 E 22 【听力原文】 I know you think the companys making a mistake in
39、refusing to allow staff to work flexibly in this way. I realise this kind of arrangement is common now, but I cant accept that the company should employ staff on full pay and then never see them. Weve always said that a full staff being here in the office, punctually and regularly, is a really impor
40、tant part of what makes this company what it is, and I agree with that. 22 【正确答案】 D 三、 PART THREE 23 【听力原文】 Woman: . And our studio guest today is Giles Milton, Operations Director at the National Weather Centre. Giles, welcome. Man: Thank you. Woman: Giles, firstly, most people will know the Centre
41、 provides weather reports for TV and radio stations, but theyre not your only customers, are they? Man: Not by any means. The Centre started out a hundred and fifty years ago, largely serving the shipping industry, but now it provides a whole range of services. Weve been helping supermarkets for som
42、e time to predict when to buy more stocks of ice cream, for example, when a heat waves approaching. Our forecasts for administrators of health authorities help them predict when flu outbreaks might occur. Thats something weve only just got off the ground. And theres also our long-standing industrial
43、 advisory service for farmers, fishermen and airlines. Woman: A real industry, then! Two years ago, the Centre announced its plan to relocate. What brought about that decision? Man: Well, our first premises were near London and were leased to us by the government, and wed always expected to stay the
44、re. But the site offered no scope for desperately needed development, and we had to do something. Although we were initially reluctant to borrow money to finance a relocation, there was no other choice. Woman: Hm. Did it take long finding an alternative site? Man: Over a year - which looking back se
45、ems excessively long, as we only seriously considered three locations: Oxford, Ipswich - and Plymouth, which was the one we eventually chose. All three places had a good labour supply and running costs were comparable; although I guess Plymouth is slightly cheaper - while being the furthest by road
46、and rail from London. I think, in the end, we realised we could do our work just about anywhere - the data we deal with are all received and sent out via computer, after all. Woman: And you were sure staff would be happy to make the commitment of moving permanently to such a nice part of the country
47、? Man: Well, yes, but this is different from tourism. We rely on the expertise of specialist IT people and where we were before, there are hundreds of businesses in the same position. We think therell be less demand for their services here. Woman: Didnt you have to offer them more money to relocate?
48、 Man: We decided on a generous relocation package, and that seemed to be enough. Woman: Are staff who relocated to your new base happy they made the move? Man: So fag yes. We thought theyd be most impressed by the beautiful countryside, but all theyve said is how pleased they are they can now afford
49、 to move up the ladder in terms of finding a place to live - accommodation costs near London have shot up in recent years. And theyre finding Plymouth has the same amenities they were used to before, so no complaints there. Woman: Did the Centre receive any local government support to relocate? Man: Yes, and that was enormously useful. We didnt have to buy land fr
