1、BEC商务英语（初级）写作模拟试卷 96及答案与解析 一、 PART ONE 1 You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery. Write a note to your secretary: telling her about the claim. mentioning the serial number of the order and date of de
2、livery. asking for relevant files and the duplicate invoice. Write 30-40 words. 二、 PART TWO 2 Read this memo from Ding Yu at your companys head office in Shanghai. MEMORANDUM From: Ding Yu, General Manager Date: 26 July 2011 Subject: Your Sales Figures Please note that our report on this years sales
3、 figures has to be ready by 5th September at the latest. The only set of figures we are still waiting for is yours and until we receive them we cannot finalize our report. Could you let me know as soon as possible when your sales figures will be ready, and how you will send them to me? Write a reply
4、 to Ding Yu: apologizing for the delay in sending him your sales figures. explaining why your figures are late. telling him when your figures will be ready. saying how you will send the figures to him. Write 60-80 words. BEC商务英语（初级）写作模拟试卷 96答案与解析 一、 PART ONE 1 【正确答案】 To: Ms Jones, A customer complai
5、ned that there is a delay in his order which should have arrived on 19 February. The serial number of the order is 241572355. Please send me the relevant files and the duplicate invoice. Ding 【试题解析】 本文是对商务便条的考查，是客户服务经理写给秘书的便条，内容要求是告知秘书一个顾客的抱怨，交代发货的日期和发货单号，要求提供有关的文件和复印的发票。该便条是上级写给下级，语言尽量简洁，交代清楚信息即可。
6、二、 PART TWO 2 【正确答案】 Memo From: James Green To: Ding Yu, General Manager Date: 26 July 2011 Subject: Sales Figures Message: I am sorry for the delay in sending you our sales figures. It occurred due to the heavy workload me and my assistant have on our side. I assure you that we were working as fast as we could. Anyway, we have just finishing compiling the data and the sales figures are being faxed to you right now. 【试题解析】 本文是对商务信件的考查，内容要求是根据公司上海总部的领导关于迟迟拿不到销售数据的商务便函留言，写一封回复信件。内容方面。包括因销售数据没有按时完成道歉，解释原 因。告知数据已经完成，告知数据如何送达。文章的格式要按照商务信函的格式要求，因是下级写给上级的回复信，同时也属于道歉信，故回复中表达歉意要真诚，用语要礼貌，用词要准确。
