1、BEC商务英语（初级）口语练习试卷 6及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 In this part of the test you are asked to give a short talk on a business topic You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT
2、WHEN? HANDLING COMPLAINTS SINCERE ATTITUDE RESPONSE TO THE COMPLAINT PROPER COMPENSATION B WHAT IS IMPORTANT WHEN? SELECTING EXHIBITS IN THE TRADE FAIR AVAILABLE SPACE SUPERIOR PRODUCTS DEMONSTRATION 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short
3、 talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 In this part of the test the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 2
4、 minutes to look at the prompt cards， an example of which is below, and then about two minutes to questions related to the topic For 2 or 3 candidates Scenario Im going to describe a situation. Your company is looking for a new supplier. Talk together for about 2 minutes about some of the things tha
5、t are important for this and decide which three would be the most important. Here are some ideas to help you. Prompt material Experience Flexibility Quality Reliability Location Delivery Price Reputation Follow-on questions Do you think it is necessary for a company to have a regular supplier?(Why?/
6、Why not?) Will you turn to a new supplier simply for lower quotation?(Why?/Why not?) Will you choose a supplier who is far from your company?(Why?/Why not?) How to improve the relation between the company and the supplier? What do you think is the most important for a supplier? BEC商务英语（初级）口语练习试卷 6答案
7、与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 【正确答案】 A: When handling complaints, being nice is very important. A polite and sincere attitude helps the client to calm down so that both sides can reach a satisfactory result easily. Response to the complaint is important, too. The receptionist should fin
8、d out whether the company is responsible for the damage or loss and give the feedback to the client in time. Finally, if it is the companys fault, offering a proper compensation is the best way to settle the complaint. B: The first thing we should consider when selecting exhibits is the space. Exhib
9、ition stand has very limited area, so we have to carefully plan the available space and design the highlight display. To attract clients, exhibits must be superior to those of other competitors. The latest ones with advanced design and appealing colours and packaging are on the top of the list. We a
10、lso have to consider whether the exhibits can be practically demonstrated. If so, we must make sure that the electricity and the operating material have met the demonstration need. 【知识模块】 口语 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on
11、a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 【正确答案】 A: I think quality, reliability and delivery are the most important when we look for a new supplier. Quality is the first to be taken into c
12、onsideration, because materials of good quality are basic requirements of products. B: I couldnt agree with you more. Our company has a good reputation. Its the high quality of the products that attracts most customers. Besides, the material of poor quality will do harm to our products, which lead t
13、o customer-drain in the end. Besides, prompt delivery is also important. What we want must be delivered in time. Otherwise the production will be delayed. A: You have a point there. Reliability is another important factor to be considered while chasing plan. Are liable supplier is trustworthy and will ensure the quality and quantity. B: That is what I am thinking of. So the reputation of a supplier must also be taken into our consideration. A: Absolutely. To sum up, quality, delivery and reputation are the most important when looking for a new supplier. B: Yes, exactly. 【知识模块】 口语
