1、BEC商务英语（高级）写作模拟试卷 36及答案与解析 一、 PART ONE 1 The bar chart below shows how office workers of your company felt about the trainings they received last year in a survey. Using the information in the chart, write a short report of office workers attitudes towards inservice training. Write 120-140 words. 二、
2、 PART TWO 2 Write an answer to one of the questions 24 in this part Write your answer in 200-250 words 1. Question 2 You work for a large fast food company As the chain restaurants in Shanghai of your company have become quite successful， your company aims to open new ones in other cities such as Wu
3、han and Nanchang Your job is to do some market research in these two cities and report to your manag ing di rector Write your report， including the following information advantages for opening new fast food restaurants in these two cities disadvantages for doing so your conclusion from the market re
4、search your suggestions for the new project Question 3 As Chinas market economy has been getting maturer gradually， more attention should be paid to customer service， if companies want to maintain sustainable development The managing director has asked you to suggest ways of improving customer servi
5、ce of your company Write a proposal for the managing director， including the following information： reasons for strengthening the customer relations department ways of handl ing customerscomplaints why and how the after-sale service should be improved decision to adopt the policy of“The customer is
6、always right” Question 4 The department store， which you work for has been doing So well in sales recently that it needs to replenish its stock with a variety of goods Youve been asked to write a letter to one of your major suppliers about your needs immediately Write your letter to inform your supp
7、l ier of your needs， including the following information： showing thanks and appreciation for their cooperation and support all the time the current situation of your sales listing some of the most needed goods the expected time of del ivery and the prices of goods as usual BEC商务英语（高级）写作模拟试卷 36答案与解析
8、 一、 PART ONE 1 【正确答案】 This report aims to reveal office workers attitudes towards trainings they received last year. Managers and secretaries took part in this survey. This report summarizes the results. The majority believe that training is important for job. 84% of managers and 75% of secretaries
9、hold that opinion, Only a small group10 percent of secretaries and 12 percent of managersfelt the whole process was a waste of time. Meanwhile. 50% of managers believed the trainings were good for networking, so did 42% of the secretaries. 63% of secretaries and 70% of managers thought that the trai
10、nings were a good excuse for a change. To sum up， the trainings have been well received by both managers and secretaries 【试题解析】 1 This report summarize the results：该报告总结了这一结果。 2 hold that opinion：持该意见。 3 so did 42%of the secretaries： 42%的秘书也持同样观点。 (这里是 so引导的倒装句，表示与 一样。 ) 二、 PART TWO 2 【正确答案】 As Chin
11、as market economy has been getting more mature gradually， more attention should be paid to customer service， if companies want to maintain sustainable development It is true to our company， too Therefore， I want to make a proposal on how to improve our customer service First of all， our company shou
12、ld strengthen the customer relations department and improve our waysof handling customerscomplaints Many cases fron large and small companies have proved repeatedly that goodwill towards all customers will reap tangible rewards in the form of increased profits for business We should expend more reso
13、urces including time， effort and money on dealing with customerscomplaints and demands，study their needs and treat them as if they were members of our own families Secondly， we should improve our after-sale service as well which is directly linked with the increase of sales volume and sales income W
14、hat is more important， good after-sale service plays a decisive role in keeping our old customers and attracting new ones Thats why we should train ou employees to serve the customers better and try their best to satisfy customersneeds and demands Last but not the least， I suggest that our company a
15、dopt the policy of“The customer is always right” Only in this way can we do our best to help our company increase sales and profits and maintain sustainable development， as long as-we keep our old customers and always attract new ones 【试题解析】 1 Many cases from large and small companies have proved repeatedly that goodwill towards all customers will reap tangible rewards in the form of increased profits for business：大小公司的很多案例一再表明善待顾客会给公司带来利润增加。 2 play a decisive role in：在 发挥关键作用。 3 Only in this way can we do our best to help our company increase sales and profits：只有用这种方法，我们才能帮助公司增加销售量及利润。
