1、BEC商务英语（高级）写作模拟试卷 61及答案与解析 一、 PART ONE 1 The pie chart below shows the hours spent on four in-house training courses in your company.Using the information from the chart, write a report comparing the four courses.Write 120-140 words. 二、 PART TWO 2 Write an answer to one of the questions 2-4 in this
2、part. Write your answer in 200-250 words. Question 2 You work for a large fast food company. As the chain restaurants in Shanghai of your company have become quite successful, your company aims to open new ones in other cities such as Wuhan and Nanchang. Your job is to do some market research in the
3、se two cities and report to your managing director. Write your report, including the following information: advantages for opening new fast food restaurants in these two cities disadvantages for doing so your conclusion from the market research your suggestions for the new project. Question 3 As Chi
4、nas market economy has been getting maturer gradually, more attention should be paid to customer service, if companies want to maintain sustainable development. The managing director has asked you to suggest ways of improving customer service of your company. Write a proposal for the managing direct
5、or, including the following information: reasons for strengthening the customer relations department ways of handling customers complaints why and how the after-sale service should be improved decision to adopt the policy of “The customer is always right“. Question 4 The department store, which you
6、work for, has been doing so well in sales recently that it needs to replenish its stock with a variety of goods. Youve been asked to write a letter to one of your major suppliers about your needs immediately. Write your letter to inform your supplier of your needs, including the following informatio
7、n: showing thanks and appreciation for their cooperation and support all the time the current situation of your sales listing some of the most needed goods the expected time of delivery and the prices of goods as usual. BEC商务英语（高级）写作模拟试卷 61答 案与解析 一、 PART ONE 1 【正确答案】 The pie chart shows how much tim
8、e spent on each in-house training course in our company. According to the pie chart, up to half of the total 60 hours is spent on the technical course. The left is divided for 3 courses: career development, health and safety and interpersonal skills with 15, 10 and 5 hours respectively. It is natura
9、lly concluded that our company has attached too much importance to employees technical skills. However, as a service industry, interpersonal skills, both with our employees and with customers, are vital to our development. Thus, it is suggested to increase training hours spent in interpersonal skill
10、s. Besides, we should provide more care to employees safe and their emotional needs. We could provide more training in this field as well. 二、 PART TWO 2 【正确答案】 As Chinas market economy has been getting more mature gradually, more attention should be paid to customer service, if companies want to mai
11、ntain sustainable development. It is true to our company, too. Therefore, I want to make a proposal on how to improve our customer service. First of all, our company should strengthen the customer relations department and improve our ways of handling customers complaints. Many cases from large and s
12、mall companies have proved repeatedly that goodwill towards all customers will reap tangible rewards in the form of increased profits for business. We should expend more resources including time, effort and money on dealing with customers complaints and demands, study their needs and treat them as i
13、f they were members of our own families. Secondly, we should improve our after-sale service as well, which is directly linked with the increase of sales volume and sales income. What is more important, good after-sale service plays a decisive role in keeping our old customers and attracting new ones
14、. Thats why we should train our employees to serve the customers better and try their best to satisfy customers needs and demands. Last but not the least, I suggest that our company adopt the policy of “The customer is always right“. Only in this way can we do our best to help our company increase sales and profits and maintain sustainable development, as long as we keep our old customers and always attract new ones.
