1、BEC商务英语（高级）口语模拟试卷 35及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 Task Sheet for Candidate A Task Sheet 1 A: The management; how to treat your employees with TLC (Tender Loving Care) B: Customer service: how to improve customer service C: Leadership training; how failure paves the way to success Tas
2、k Sheet for Candidate B Task Sheet 2 A: Staff management: how to keep good employees B: Sales: how to increase your sales C: Performance management: how strategic performance management is helping companies create business value 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test
3、you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 Employee Benefit Your organization is about to create a benefit to help employees who are caring for elderly
4、parents. You have been asked to submit ideas on exactly how to help these employees. Discuss and decide together: what benefit your organization could offer to employees who are caring for elderly parents what these employees should not expect the organization would do for them BEC商务英语（高级）口语模拟试卷 35答
5、案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 【正确答案】 Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Song Ying, here are your topics. And here are yours, Meng Liang. You can make notes on
6、the paper ! gave you during your preparation. All right. Song Ying, which topic are you going to talk about? Song Ying: Id like to talk about B: Customer service. Interviewer: OK. You have one minute to talk. Meng Liang and I will listen to you. Meng Liang, after Song Yings talk, you have to ask her
7、 a question. Now, Song Ying, you may start. Ill stop you at the end of one minute. Song Ying: The quality of our products is important. And costomer service is also very important. Customer service refers to the ability of an organization to constantly and consistently give the customers what they w
8、ant and need. Organizations exceed customer expectations by focusing improvement efforts in three areas: customer friendly processes, employee commitment to customer service, and customer dialog. So in terms of improving customer service in my opinion, the first step is the assessment of each of the
9、 critical aspects of the focus areas identified above. Those areas where operational improvements will lead to improved customer service have to be identified. The assessment acts as a strategic customer service improvement plan and training needs analysis that will lead to accomplishment of our cus
10、tomer service goals as well. Interviewer: Thank you. Its time. Now, Meng Liang, what is the question youd like to ask Song Ying? Meng Liang: Song Ying, among the areas youve mentioned, which one do you think is the most important? Song Ying: Well, I cant tell which one is the most important since I
11、think those three areas are related to each other and we cant be short of any one. Interviewer: OK. Now, Meng Liang, its your turn. Which topic have you chosen, please? Meng Liang: Sales. Interviewer: OK. You have one minute to talk. Song Ying and I will listen to you. Song Ying, after Meng Liangs t
12、alk, you have to ask him a question. Now, Meng Liang, you may start. Ill stop you at the end of one minute. Meng Liang: Well, in modern market, the competition is very intense. Many companies sales have reduced. If we want to increase our sales, we need to pay attention to several things in my opini
13、on. We need to be more creative and make our offers outstanding. More creativity and more outstanding offers can make us win other companies. Then we should focus on what customers care about. If we cant meet customers needs and nobody buys our producta, our company will go bankrupting soon. Meanwhi
14、le, wed better tell the customers everything we know and make them fully know our products. I think its also a batter way to consistently find out reasons why our customers choose our products. Personalizing our communications is also crucial to increase our customers. Finally, I think we should get
15、 as many feedbacks as possible in order to know the defects of our products and we can develop in time. All above-mentioned things are critical to our sales. Interviewer: Thank you. Time is up. Now, Song Ying, what is the question youd like to aski Meng Liang? Song Ying: You mentioned many things sh
16、ould be done to increase you sales. Which one do you think is the most important thing? Meng Liang: I think focusing on what customers care about. Customers are crucial to us after all, Interviewer: Thank you. 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to gi
17、ve a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 【正确答案】 Interviewer: Well, Sun Hao and Wang Fei, the last part of this speaking test is a discussion task. Your discussion topic
18、is on this task card. You have about 30 seconds to read it carefully. After you have read the task, you will have a discussion on the given topic. Your discussion time is around three minutes. OK? Now read your task card. Well. can you start your discussion now? Im going to listen to you and then as
19、k you to stop at the end of three minutes. Wang Fei: Well, I think one of the things our organization could do for these employees is to allow them relatively flexible working schedules, because like caring for a child, anything could happen while caring for an elderly parent. Sun Hao: You mean thes
20、e employees could be forgiven if they are late for work when emergency occurs to their elderly parents? Wang Fei: Yeah. Sun Hao: But it would be very unfair to other employees who are not eligible for this benefit. Wang Fei: I know. I havent quite finished yet. I mean they could be forgiven for bein
21、g late, on the condition that they must notify their supervisors in advance that they will bo late and must make up the time sometime during the next 30 days. Sun Hao: Oh, thats exactly what I bed in mind. What do you think our organization should do if employees have to take a longer leave because
22、of their elderly parents? Wang Fei: Thats a good question. What do you think? Sun Hao: Well, I think, in order to help them, our organization should allow them to take longer unpaid leaves of up to a certain amount of time, and also allow them to return to their present jobs and current salaries aft
23、er that. Wang Fei: Good idea. Lets come to the second point. What benefit should the employees with elderly parents to care for not expect to get? Sun Hao: Well, I think they should not expect any cash benefit. You know, they could only get help that is not cash-related. Wang Fei: Yes. and I think t
24、hat. Interviewer: Do you think its necessary for a company to create such kind of benefit for its employees? Wang Fei: Yes. Most employees would have to face the problem of caring for elderly parents sooner or later. And without assistance, they would make mistakes on the job. And. Sun Hao: And some
25、 of them might even quit their jobs to care for their parents, se that their skills are no longer available to the organization at all. Sometimes, when this happens, it will cause a huge loss to the company. And I also think. Interviewer: Thank you, Sun Hao and Wang Fei. That is the end of the speaking test.
