1、BEC商务英语（高级）口语模拟试卷 51及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 In this par
2、t of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A Time management: the importance of punctuality in all aspects of work B Personal managemen
3、t: how to manage employees effectively C Customer relations: how to set up an effective customer services system 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then abo
4、ut 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discu
5、ss the topic with your partner. After that, the examiner will ask you more questions related to the topic. Reducing Staff Turnover You work for the branch of your company that has been identified as having the lowest turnover of staff. You have been asked to suggest ways in which staff turnover coul
6、d be reduced in the other branches. Discuss and decide together: what the reasons for high staff turnover in a company might be what effect high staff turnover might have on future methods of selecting staff. BEC商务英语（高级）口语模拟试卷 51答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the
7、 test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 【正确答案】 A. Time management: the importance of punctuality in all aspects of work Punctuality is the most
8、 obvious form of loyalty one can display to the company, because it has two underlined meanings. On one hand, it means planning things ahead. The simple task of arriving ten minutes before your manager shows up in the morning shows them that you can take the initiative and think for yourself. On the
9、 other hand, it means trust. If you make a habit of keeping people waiting for you, theyre not going to trust you with the work that needs to be done. B. Personal management: how to manage employees effectively There are four steps to manage employees effectively. Step 1: Get to know your employees,
10、 to know their partners names, their kids names and something basic about their outside interests. Step 2: Deal quickly with problem employees or employees with negative attitudes, even if their work is fine, Step 3: Keep your employees up to date on their performance. Step 4: Address issues in priv
11、ate rather than in front of other colleagues, but feel free to offer congratulations or positive information in front of other employees. C. Customer relations: how to set up an effective customer services system There are four steps: first of all, know what competitors do for customer services, and
12、 pick up the merits from each. Secondly, decide whether you want to save the bottom line with every customer, or whether you want to create good will amongst your clients even when it comes as a hit to the bottom line. Thirdly, put the customer service rules in writing for all members of customer se
13、rvice department to follow. And last, test the employees, new and old, on the material regularly, and ask what customers feel regularly to improve the work. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card
14、, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 【正确答案】 Reducing Staff Turnover what the reasons for high staff turnover in a company might be There could be two kinds of reasons.
15、Staff always wants reward for their contributions to the company and what they are worth. However, quite often, the staff works overtime under their managers demand. If the company fails to give proper financial benefits staff might subsequently feel not being fairly treated, and therefore frustrate
16、 their enthusiasm for their work. what effect high staff turnover might have on future methods of selecting staff One is that those high turnover employees are with specific skills, not just highly educated staff, but also employees who contribute to the success of organizations with their particular qualities. The other factor is that they feel satisfied, and self-motivated from their work. Staff wants some sort of recognition for the job that they do. Correct financial benefits plan will arouse their enthusiasm) otherwise they would feel being ignored.
