1、BEC商务英语（高级）口语模拟试卷 66及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 Task Sheet
2、for Candidate A Task Sheet 1 A: The management: the importance of corporate culture B: Customer relations: how to get a customer coming back for more C: Employee relations: how to tell the boss he is wrong Task Sheet for Candidate B Task Sheet 2 A: Recruitment: how to learn most about a job candidat
3、e. B: Employee relations: how to fire a family member. C: Leadership training: how to make a good boss. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minu
4、tes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 Build a website Your small shop wants to build a website. You have been asked to submit ideas on how to do business online. Discuss, and decide together: feasibility of building a webs
5、ite for the shop how to run the shop online BEC商务英语（高级）口语模拟试卷 66答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1
6、minute to prepare your ideas. 1 【正确答案】 Interviewer: Now, I will give each of you three topics. You will have to choose one from them, prepare for it in one minute and talk about it for one minute. OK? Yang Yan, here are your topics. And here are yours, Yan Ming. You can make notes on the paper I gav
7、e you during your preparation. (One minute later) All right. Yang Yan, which topic are you going to talk about? Yang Yan: Id like to talk about B: Customer Relations. Interviewer: OK. You have one minute to talk. Yan Ming and I will listen to you. Yan Ming, after Yang Yans talk, you have to ask her
8、a question. Now, Yang Yan, you may start. Ill stop you at the end of one minute. Yang Yan: Customer relations are very important to a company. Since if we have very good customer relations, the customers will come back and buy more. In my opinion, one effective way of keeping good customer relations
9、 is to get into the habit of consistently updating customer information. At every customer touch point, try to learn a little more or verify our existing information. For instance, ask why the customer is buying the larger size rather than the small one. Why choose blue rather than gray? Has he or s
10、he been promoted, with a new title and responsibilities? Note any responses to marketing efforts. Keep adding details and making sure the customer profile is up-to-date. We can rely on smart, centralized customer informations we can send specialized offerings to selected customer segments. Use Publi
11、sher 2003 to create flyers, postcards or other mailings that send news of customized offers. En, and Interviewer: Thank you. Its time. Now, Yan Ming, what is the question youd like to ask Yang Yan? Yan Ming: Yang Yan, what kind of customer information should you know? Yang Yans Well, we need to lear
12、n details about their habits, profiles, and preferences before we can characterize them. Interviewer: OK. Now, Yan Ming, its your turn. Which topic have you chosen, please? Yan Ming: Recruitment Interviewer: OK. You have one minute to talk. Yang Yan and I will listen to you. Yang Yan, after Yan Ming
13、s talk, you have to ask him a question. Now, Yan Ming, you may start. Ill stop you at the end of one minute. Yan Ming: Learning most about a job candidate is very important. Several things are very important to us. Taking the time to prepare our interview questions in advance will help pose similar
14、questions to different candidates. Then in addition to the conventional methods of reviewing an applicants job history and skills, we should ask questions that give the applicant a chance to explain how they react to specific job situations. Moreover, asking open-ended follow-ups instead of allowing
15、 for a simple one-word answer, give applicants the chance to communicate useful information about themselves. At last, its very important to ask exactly how they would do something that is part of the job instead of simply looking at a resume that lists a candidates areas of experience. Interviewer:
16、 Thank you. Time is up. Now, Yang Yan, what is the question youd like to ask Yan Ming? Yang Yan: Among all the aspects that youve mentioned, which one do you think you can judge whether this person is suitable or not? Yan Ming: I think the last one. Its a kind of knowing their practical ability and
17、will impress me most. Interviewer: Thank you. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that exa
18、miner will ask you more questions related to the topic. 2 【正确答案】 Interviewer: Well, Liming and Liulili, the last part of this speaking test is a discussion task. Your discussion topic is on this task card. You have about 30 seconds to read it carefully. After you have read the task, you will have a
19、discussion on the given topic. Your discussion time is around three minutes. OK? Now read your task card. (30 seconds later) Well, can you start your discussion now? Im going to listen to you and then ask you to stop at the end of three minutes. Liulili: Well, a new era is upon us. The Internet is f
20、undamentally changing customer value propositions, service-and-fulfillment models and cost structures. I think that the Internet is a tremendously new place to do business. Its the first new place where anybody can go to explore marketing. Its also a new medium. Its a totally new unexplored creative
21、 area for people. We can use it as a selling tool. We can see it used very creatively as an advertising tool, as a marketing tool, as a communications tool. I think its really a fascinating new place for people to explore. Wed better grasp the chance. Liming: Yes, you are right. The internet is givi
22、ng business, especially small business owners a big opportunity and special advantage. An online business facilitates communication, collaboration, and the sharing of knowledge with customers, employees, partners and suppliers. Sales on the Internet helps small business compete in the world market.
23、The Internet market is a many-to-many channel, which provides many customers with information about many suppliers. This distinguishes it from extranets and similar arrangements which provide many of the same services but serve a single seller or buyer. And with Internet you are not limited to state
24、 or national boundaries. The whole world is your customer base. It is really amazing. I bet people on the Web tend to order more. Liulili: I think so. People on the Web tend to be adventurous anyway. People who might never have thought of ordering hot and spicy foods, because they see it on the Web,
25、 take the opportunity to do it. Its something thats never occurred to them, but its something totally new. Liming: And now it is up to us to come up with the way of dividing our products up, and arrange them in a logical pattern for customers to follow. Otherwise customers may spend a long time sear
26、ching, and never find out the information they needed. So we can divide them up in some logical ways. Liulili: Good idea. Wed better provide convenience and our wonderful service to our customers. Liming: Net market makes it easier for buyers to evaluate sources, prices and delivery alternatives. In
27、stant choice, easy comparisons, immediate fulfillment will help to shift the balance of power to the buyers. Interviewer: Do you have any suggestion to small businesses who are considering having a web presence? Liulili: To start a business on the Internet, there are lots of things that you need to
28、think about. For example, if youre selling something, you have to remember that youre now a worldwide company. You will be shipping overseas. You will get order from overseas. Be prepared for that. Liming: And customers on the Net are much more likely to want to contact you than any sort of catalog
29、business. Most catalog businesses have very little contact with their customers. But e-mail is easy. They can e-mail you questions. Customers feel more comfortable doing it. So you have to be prepared to spend a fair amount of time responding to them. Interviewer: Do you think a website enables you
30、to get more businesses? Liming: Yes, that really works for a very small shop. We can have our customers all over the world. With the website, we can get orders from all over the world. We have a guy from Germany who ordered for a friend in U. S. We have a guy from England who sends gifts to his fami
31、ly in China. Thats something that small retail establishment could never do in any other way. Liulili: Business online gives small business a big advantage over the typical retail establishment. Now with the Internet, everything is done right from the comfort of the consumers home, without going to store, which avoids traffic jam and some troubles. They simply point and click. They like to do that, so more businesses are possible. Interviewer: Thank you, Liming and Liulili. That is the end of the speaking test
