1、BEC商务英语（高级）口语模拟试卷 80及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 Saying what you havent done 陈述尚未完成 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk
2、for about 1 minute. You have 1 minute to prepare your ideas. 1 In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A Time management:
3、 the importance of punctuality in all aspects of work B Personal management: how to manage employees effectively C Customer relations: how to set up an effective customer services system 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seco
4、nds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 Is planning important or not? Why? BEC商务英语（高级）口语模拟试卷 80答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 【
5、正确答案】 I havent completed the tests yet. I havent retired yet. I havent found out the exact date yet. 【知识模块】 口语 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and
6、then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 【试题解析】 A. Time management: the importance of punctuality in all aspects of work Punctuality is the most obvious form of loyalty one can display to the company, because it has two underlined meanings. On one hand, it means plann
7、ing things ahead. The simple task of arriving ten minutes before your manager shows up in the morning shows them that you can take the initiative and think for yourself. On the other hand, it means trust. If you make a habit of keeping people waiting for you, theyre not going to trust you with the w
8、ork that needs to be done. B. Personal management: how to manage employees effectively There are four steps to manage employees effectively. Step 1: Get to know your employees, to know their partners names, their kids names and something basic about their outside interests. Step 2: Deal quickly with
9、 problem employees or employees with negative attitudes, even if their work is fine. Step 3: Keep your employees up to date on their performance. Step 4: Address issues in private rather than in front of other colleagues, but feel free to offer congratulations or positive information in front of oth
10、er employees. C. Customer relations: how to set up an effective customer services system There are four steps: first of all, know what competitors do for customer services, and pick up the merits from each. Secondly, decide whether you want to save the bottom line with every customer, or whether you
11、 want to create good will amongst your clients even when it comes as a hit to the bottom line. Thirdly, put the customer service rules in writing for all members of customer service department to follow. And last, test the employees, new and old, on the material regularly, and ask what customers fee
12、l regularly to improve the work. 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will as
13、k you more questions related to the topic. 2 【正确答案】 Suggested answers: a Competition is important. The importance of competition in our economy cannot be denied. In an age of rapid change, competition can be the vehicle of change, through innovation or through improvement. Without competition, the c
14、onsumers will have highly priced products, and it is impossible for them to enjoy impeccable service. Without competition, the firms may not provide consumers with high quality products or best service. b Competition in many industries has become worldwide in scope, and the pace of innovation in pro
15、ducts and services has accelerated. This has been good news for consumers, since intensified competition has generally led to lower prices, higher quality, and more choices. c Modern competition appears in many forms: price, credit terms, service, product improvement, inter-industry struggles concer
16、ning substitution and replacement, innovations as to method, and so fourth. Basically, it is rivalry for consumer patronage. d If a truly free competitive economy is the desired goal of a nation, the continued existence of independent enterprises is imperative. Competitive capitalism insures freedom
17、 of enterprise and provides an outlet for individual creative impulses and abilities, as well as a livelihood for a large segment of the population. It is the best insurance that our economy will remain dynamic and provide a continuous stream of innovations, new ideas, experiments, and pioneering ef
18、forts. e Competition is also important for small firms. In competing with large concerns, however, the small firm has at least two important factors working to its advantage: one is closer contract with customers and employees, and the other is flexibility in production, marketing, and service. You need to know your competition. 【试题解析】 flexibility伸缩性，灵活性，柔性。 impulse buying凭一时冲动购买，即兴购物。 innovation革新，创新。 substitution替代，替换。 impeccable service无瑕疵的服务，无可挑剔的服务。 patronage赞助，惠顾，恩惠。 【知识模块】 口语
