1、BEC商务英语（高级）口语模拟试卷 82及答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 1 In this par
2、t of the test,you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A Business trips: how to make the most of business trips B After-sales services: what is impo
3、rtant when offering after-sales service C Personal management: whether to differentiate the retirement age between men and women 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is bel
4、ow, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 In this part of the test, you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minu
5、tes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Conducting an Effective Performance Appraisal Your company is going to evaluate the performance of sales representatives. You have been asked to make recommendatio
6、ns on how to make the performance appraisal effective. Discuss and decide together: who would be chosen to evaluate the performance of sales representatives what should be evaluated and why. For three candidates Conducting an Effective Performance Appraisal Your company is going to evaluate the perf
7、ormance of sales representatives. You have been asked to make recommendations on how to make the performance appraisal effective. Discuss and decide together: who would be chosen to evaluate the performance of sales representatives what should be evaluated and why what is the result if the same crit
8、eria are applied to all sales representatives. BEC商务英语（高级）口语模拟试卷 82答案与解析 一、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have
9、 1 minute to prepare your ideas. 1 【正确答案】 A Business trips: how to make the most of business trips Now more than ever, business trips are a vital part of business life. Smart planning can help you make the most of your travel time. If you really need to go on a business trip, consider the following
10、to plan an efficient trip: Delegate the arrangements. Have someone whos knowledgeable, such as an office assistant, travel agent, or company travel coordinator, do the legwork for you. Confirm your appointments before you have your flights booked, and avoid the schedule that would have you arrive or
11、 depart around rush hour. Be informed. Make a detailed appointment schedule with everything youll need to know, including the date, time and location of each appointment and the directions to get there. Also list the name, address, phone number and email address of each business contact. Try to get
12、a home phone number or a cell phone number in case you need to make contact after business hours about a change or a cell phone number in plans. Maximise your itinerary. Group appointments together, and find out who else is in the area that you can visit at the same time. Plan activities to keep you
13、 productive during layovers, such as reading, making phone calls, or conducting appointments. B After-sales service; what is Important when offering after-sales service When offering after sales service, the first thing to consider is whether your attitude is sincere and faithful. Without a correct
14、attitude, customers would not accept it pleasantly and eagerly. Secondly, offering after-sales service within a certain time is also very important. From customers point of view, they hope they can receive life time guarantee for the product. Although it is very hard to achieve it for companies, the
15、y should offer after-sales service as promised when the product or service is sold. Thirdly, businesses should take more actual actions instead of only making promises. C Personal managerment: whether to differentiate the retirement age between men and women I do think its reasonable to differentiat
16、e the retirement age between men and women. Female should retire younger. The deciding factor on the age issue, according to me, is the physical condition of a person. It is obvious that the situation of men and women differs a lot when considering age and aging problems. Besides, we cannot deny tha
17、t women generally take more household responsibilities, which means that they are under more pressure. Its good for women and also their families to allow them retire earlier. 二、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look
18、 at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 2 【正确答案】 A: You see, our company is going to evaluate the performance of sales representatives. To make the perfor
19、mance appraisal effective, the choice of raters is crucial. B: Yes, thats important. In my opinion, external customers are in a good position to evaluate sales representatives and can observe much sale-related behaviour. A: Besides, if sales representatives performance review includes customers surv
20、ey data, the customers tend to be more satisfied, and the business performance tends to be better. B: Thats for sure. A: Undoubtedly customers are one of the appraisers. But have you ever hit upon such an idea, the combination of various raters? For example, if customer appraisal is used along with
21、self-appraisal, the performance appraisal will surely be more objective and beneficial. B: Definitely, since self-appraisal gets the individual involved in the review process. So when setting a future performance goal, it will be more acceptable and fair for both manager and the sales representative
22、s to establish it jointly. A: In fact, jobs are multifaceted and different eyes see different aspects. To make evaluation effective and accurate, wed better get input from as various angles as possible, such as supervisors, peers, customers and the like. B: I couldnt agree more. As to what should ev
23、aluate, I tend to evaluate sales representatives accomplishments. Since evaluating a salesperson on the basis of their sale volume involves less subjectivity and therefore may be less open to bias. Besides results appraisal can directly align the employees goal with the organisational goal. A: It ma
24、y be a good idea. But if the same criteria apply to sales representatives who have extremely bad market, it would be unfair to hold these employees accountable for results caused by external factors. There are sometimes circumstances beyond control. B: Yes, thats why we need to consider the role of market when establishing different fair criteria.
