1、BEC商务英语（高级）听力模拟试卷 58及答案与解析 一、 PART ONE 0 The year has flown and it is that (1) ! The Annual Dinner and Dance will be held on (2) from (3) until late. As usual there will be a (4) Chinese dinner, including special requirements can, of course, (5) . And Carmen Fashions will (6) us with a fashion show
2、as we eat. With lucky draws, (7) and after-dinner entertainment and dancing, it looks like being a night not to (8). This company-sponsored dinner will cost you only (9) each. If it is anything like previous years functions you can (10) a good time, so get your (11) from Reception or Personnel and b
3、ook now! Mary Martin has the honor of being (12) arrangements this year, so she can be contacted in case of any queries. 二、 PART TWO 12 Task One Business success secrets For questions 13-17, match the extracts with business success secrets, listed A-H. For each extract, choose which business success
4、 secret stated. Write one letter (A-H) next to the number of the extract. A Honesty to your customers B Training staff to be concerned about customer as we are C Business to customer loyalty D The customer is always right E Providing true customer service F Setting up a sales incentive program G Tie
5、ring your customers H Distributing free samples to customers 13 14 15 16 17 17 Task Two Experience For questions 18-22, match the extracts with the experience, listed A-H. For each extract, choose the experience stated. Write one letter (A-H) next to the number of the extract. A I worked as a detect
6、ive in a hotel. B I passed the saving on to rny customer. C I helped customers to solve personal problems. D I bought rubber cement in a hardware store. E I worked as a clerk in a hardware store. F Advertised featured customer service should satisfy different needs. G I handled complaint. H I sold t
7、he product to customer with little discount. 18 19 20 21 22 三、 PART THREE 22 You will hear a radio interview between an economist and a journalist. For each question (23-30), mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. 23 How much is the pr
8、ice of gold early this past week? （ A） $250. （ B） $300. （ C） $350. 24 How much is the price of an ounce in 1980? （ A） $300. （ B） $250. （ C） $873. 25 When was the price of gold way down? （ A） 1980. （ B） 1975. （ C） 1989. 26 What is the trouble of gold bars? （ A） Pay no dividends. （ B） You have to pay
9、for storage and insurance. （ C） A and B. 27 What is the trouble of one-ounce gold coins? （ A） You have to pay more than their gold content is worth and sales taxes on top of that. （ B） You have to pay for storage. （ C） You have to pay for insurance. 28 Which of the following is most stable? （ A） Gol
10、d mutual funds. （ B） Gold stock. （ C） Gold metal. 29 Whats the advice of Joseph? （ A） To buy gold expecting it will sell for a higher price. （ B） Not to buy gold expecting it will sell for a higher price. （ C） To invest in other metals. 30 What is not the reason for buying gold jewelry? （ A） For the
11、 love of your life. （ B） For the beauty for you to wear and enjoy. （ C） Expecting it will sell for a higher price. BEC商务英语（高级）听力模拟试卷 58答案与解析 一、 PART ONE 0 【听力原文】 Part One. Questions 1 to 12. You will hear haw to get ready for the annual dinner and dance. As you listen, for questions 1-12, complete t
12、he notes, using up to three words or a number. After you have listened once, replay the recording. You now have forty-five seconds to read through the notes. pause Now listen and complete the notes. pause Woman: Yes, the year has flown and it is that time once again! The Annual Dinner and Dance will
13、 be held in the Dynasty Suite at the Shangri La Hotel on 17 December from 7:30 p. m. until late. As usual there will be a 10-course Chinese dinner, and special requirements can, of course, be catered for. And Carmen Fashions will be entertaining us with a fashion show as we eat. With lucky draws, sp
14、ot prizes and after-dinner entertainment and dancing, it seems to be a night not to be missed. This company-sponsored dinner will cost you only $ 50 each and it is the same price for partners too! If it is anything like previous years functions, you can be assured of a good time so get your registra
15、tion forms from Reception or Personnel and book now! Mary Martin has the honor of being in charge of arrangements this year, so she can be contacted in case of any queries. pause Now listen to the recording again. pause That is the end of Part One. You now have twenty seconds to check your answers.
16、pause 1 【正确答案】 time once again 【试题解析】 此题是对文章细节的提问。根据听力原文第一句可得， the year has flown and it is thattime once again，由此，可得答案为 time onceagain。 2 【正确答案】 17-十二月 【试题解析】 此题是对时间的提问，在听音时需要特别留意时间词语。听力原文为： The AnnualDinner and Danee will be held in the DynastySuite at the Shangri La Hotel on 17 Decemberfrom 7： 30
17、 P m. until late，由此可知此处填入；December 17。 3 【正确答案】 7： 30 p m. 【试题解析】 此题是对时间的提问，在听音时需要特别留意时间词语。听力原文为： The AnnualDinner and Dance will be held in the DynastySuite at the Shangri La Hotel on 17 Decemberfrom 7： 30 p m until late，由此可知此处填入： 7： 30 p m。 4 【正确答案】 10-course 【试题解析】 此题是对文章细节的提问。根据听力原文可得： As usual
18、there will be a 10一 courseChinese dinner， and special requirements can， of course， be catered for，意思是跟平常一样会有十桌中餐，当 然，其他要求也能得以满足。由此可知此处填入： 10-course。 5 【正确答案】 be catered for 【试题解析】 与上题类似，此处填入： be catered for。 6 【正确答案】 be entertaining 【试题解析】 此题是对原文细节的提问。根据语法分析，此句需要填入动词，因此在听音时需要留意相关动词。此处填入： be entertai
19、ning。 7 【正确答案】 spot prizes 【试题解析】 题干意思是：有幸运抽签 餐后娱乐以及跳舞，看来像 是不容错过的一夜。因此，此处需要填入与 lucky draws等词并列的娱乐项目。根据听力原文，此处填入： spot prizes。 8 【正确答案】 bemissed 【试题解析】 此题是对上题意思的进一步阐述。根据听力原文，可得此处填入：be missed。 9 【正确答案】 $50 【试题解析】 此题是对金额的提问，在听音过程中需要填入金额的词语。根据听力原文可得，答案为 $50。 10 【正确答案】 be assured of 【试题解析】 此题是对原文细节的提问，此句
20、语法分 析可知此处需要填写句中动词。根据听力原文可得，答案为： be assured of。 11 【正确答案】 registration forms 【试题解析】 此题是对原文细节的提问，此句语法分析可知此处需要填写 your所修饰的名词。根据听力原文可得，答案为： registration forms。 12 【正确答案】 in charge of 【试题解析】 此题是对原文细节的提问。根据听力原文可得： Mary Martin has the honor of beingin charge of arrangements this year， so she canbe contacted
21、 in case of any queries，由此可得答案为 in charge of。 二、 PART TWO 12 【听力原文】 Part Two. Questions 13 to 22. You will hear five different business people talking about business secrets related to good customer service. For each extract there are two tasks. Look at Task One. For each question 13-17, choose whic
22、h business success secret described from the list A-H. Look at Task Two. For each question 18 to 22, choose the experience from the list A-H. After you have listened once, replay the recording. You now have thirty seconds to read the two lists. pause Now listen, and do the two tasks. pause Speaker O
23、ne Man: One of customer service secrets is to build business to customer loyalty. This is my number one customer service secret, and is by far the most important one. I was taught about business to customer loyalty many, many years ago, before I started my own business, when I still worked as a hote
24、l detective in a ritzy down-town Calgary hotel. The hotel insisted that every one of us who had contact with their customers know the customer by his full name and, when possible, other personal or business information about him. When you can show concern about what matters to your customer, and you
25、 can bet on it, youve just acquired a customer for life. pause Speaker Two Woman: We should provide true customer service. In todays market environment, service has become a cliche and it seems like “everyones doing it“. So, if everyone is doing it, why not jump ahead of the wolf pack by providing e
26、ven more creative, personalized services to your customers than your competitors can? Nor is one type of customer service suitable for all your customers. Lets say your advertised featured customer service is Home Delivery. The first customer may welcome this Home Delivery because its difficult for
27、him to get out and shop in person. But your second customer may enjoy “window shopping“ and carrying his purchases around with him as he goes from shop to shop. pause Speaker Three Man: Wed better be honest with your customers. If your customer even suspects that you are trying to pull something ove
28、r on him, you can kiss that customer goodbyepermanently! Were you fortunate enough to purchase an item from a wholesaler at a discount price? Instead of being tempted to richly improve my bottom line, I . usually pass that saving on to my customer. This will ingrain confidence in my customer so that
29、, in the future, my customers will know where to come for real savings. In the long run, my bottom line will thank myself for having made this choice. pause Speaker Four Woman: We should educate our staff to be equally as concerned about our customers as we are. Some years ago I went into a hardware
30、 store and asked the young summer student clerk for some rubber cement. “You mean, a tire patching kit?“ “No,“ I repeated. “I want a bottle of rubber cement. “ The kid obviously didnt have a clue what I was talking about. However, rather than finding out what rubber cement is, he gave me a strange l
31、ook, then turned his back and went on to serve another customer. Needless to say, after that incident I took all my hardware business elsewhere. pause Speaker Five Man: We should remember “The customer is always right. “ If a customer comes to you about a complaint, be very serious about how you han
32、dle it. Is the customer upset and angry? First, I calm him with words and action and show that I am serious about doing something to correct the problem. Even if it is obvious that hes wrong, sometimes its better for repeat business to take the loss and compensate the customer. Then, when my custome
33、r is satisfied that his complaint has been properly addressed, thank him for bringing the problem to my attentioa Remember, no amount of advertising can repair the damage done by failing to properly address a customers concern. pause Now listen to the recording again. pause That is the end of Part T
34、wo. pause 13 【正确答案】 C 【试题解析】 听力原文中出现： One of customerservice secrets is to build business to customerloyalty This is my number one customerservice secret， and is by far the most importantone。说明该叙述者认为最重要的成功秘诀在于保持顾客忠诚。故答案为 C。 14 【正确答案】 E 【试题解析】 听力原文提到： We should provide truecustomer service。由此可得答案为 E。
35、 15 【正确答案】 A 【试题解析】 听力 原文中提到： Wed better behonest with your customers ，因此，可得答案为 A. 16 【正确答案】 B 【试题解析】 听力原文中提到： We should educateour staff to be equally as concerned about ourcustomers as we are，由此可得答案为 B。 17 【正确答案】 D 【试题解析】 听力原文中提到了： We shouldremember“The customer is always right”，说明答案为 D。 18 【正确答案】
36、 A 【试题解析】 此段听力原文中： I still worked as ahotel detective in a ritzy downtown Calgaryhotel，说明叙述者曾经在饭店里做侦探，故答案为 A。 19 【正确答案】 F 【试题解析】 听力原文为： by providing even morecreative， personalized services to yourcustomers than your competitors can，由此可得 Advertised featured customer service shouldsatisfy different n
37、eeds。故答案为 F。 20 【正确答案】 B 【试题解析】 听力原文为： I usually pass that savingon to my customer，由此可得答案为 B。 21 【正确答案】 D 【试题解析】 听力原文为： Some years ago I wentinto a hardware store and asked the youngsummer student clerk for some rubber cement，可得该叙述者进入五金店是为了买： rubbercement。由此，可得答案为 D。 22 【正确答案】 G 【试题解析】 听力原文的叙述者一直重复自
38、己如何处理顾客投诉，故答案为 G。 三、 PART THREE 22 【听力原文】 Part Three. Questions 23 to 30. You will hear a radio interview between an economist and a journalist. For each question 23-30 , mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You have forty-five secon
39、ds to read through the questions. pause Now listen , and mark A , B or C. pause Woman: As an investment, gold has been down in the dumps for decades, but lately, it has enjoyed a revival. Is it time for you to invest? Joseph Peterson is here now to tell us why he thinks you may not want to take a sh
40、ine to this metal. Joseph? Man: Barbara, theres been a flurry lately in that glittering, glamorous, voluptuous metal gold. Its price has run up from just over $ 250 an ounce last autumn to just over $ 300 early this past week. So, is gold a good investment? No. In fact, few investments have behaved
41、so poorly over the years. I recall when gold in 1980 rocketed to $ 873 an ounce. It quickly slid from that arrogant peak, and for several years has been hovering between a nebbish $ 250 and $ 300. Since gold is way down since 1980 and the price of just about everything else is up, gold doesnt even r
42、ate as a respectable hedge against inflation. But if you do insist on buying gold, youll have several choices. Hard-core pessimists who have no faith in any currency would prefer gold bars as an investment; “ingot“ they trust. The trouble is gold bars pay no dividends, but you have to pay for storag
43、e and insurance. Better than bars are one-ounce gold coins. The trouble is you have to pay more than their gold content is worth and sales taxes on top of that. You may be best off with shares in a diversity of South African and North American mining companies. But mining stocks are typically even m
44、ore volatile than the metal itself, rising and falling much more than the price of gold. And gold mutual funds can be as unstable as nitroglycerine. Whatever you buy, gold stocks or gold mutual funds or gold metal, many analysts say that your purchase should be only a relatively modest share, perhap
45、s no more than 5 per cent of a well-diversified investment portfolio. Barbara? Woman: Joseph, should we buy gold jewelry? Man: Of course, buy it for the love of your life. Its a thing of beauty for you to wear and enjoy. But dont buy it expecting some day it will sell for a higher price. It wont. Wo
46、man: OK. A good time of year for that advice, too. Joseph Peterson, thanks very much. pause Now listen to the recording again. pause Thats the end of Part Three. You now have ten minutes to transfer your answers to your answer sheet. pause 23 【正确答案】 B 【试题解析】 此题是对文章细 节的提问。题干问的是上周金价为多少，根据听力原文可得，答案为 B。
47、 24 【正确答案】 C 【试题解析】 此题是对文章细节的提问。听力原文中提到 1980年金价为 873美元一盎司。故答案为 C。 25 【正确答案】 A 【试题解析】 听力原文提到： gold is way down since1980，可知从 1980年开始金价下跌。故答案为 A。 26 【正确答案】 C 【试题解析】 听力原文提到： The trouble is goldbars pay no dividends， but you have to pay forstorage and insurance，说明最大的麻烦在于不仅没有利息，而且你还得为储存以及保险付款。故答案为 C。 27
48、【正确答案】 A 【试题解析】 听力原文中提到： The trouble is youhave to pay more than their gold content isworth and sales taxes on top of that，故答案为 A。 28 【正确答案】 C 【试题解析】 此题可采用排除法。听力原文中提到 ： mining stocks are typically even more volatilethan the metal itself， rising and falling muchmore than the price of gold And gold mu
49、tualfunds can be as unstable as nitroglycerine，意思是金属债券比金属本身还容易受影响，比金价还上下波动。而黄金类基金就像炸药一样不稳定。故此题选择 C。 29 【正确答案】 B 【试题解析】 此题 是对文章细节的提问，听力材料中提到： dont buy it expecting some day it willsell for a higher price，故答案为 B。 30 【正确答案】 C 【试题解析】 听力原文中提到： buy it for the love ofyour life Its a thing of beauty for you to wearand enjoy，说明购买黄金首饰的目的在于自己喜欢或者是出于美丽的需要，因此，可得选项 C不是购买黄金首饰的原由。因此，这里答案应为 C。
