1、BEC商务英语（高级）阅读模拟试卷 93及答案与解析 一、 PART ONE 0 Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.Which article(A, B, C, D or E)does each statement 1 8 refer to?For each statement 1 8, mark one letter(A, B, C, D or E)on your Answe
2、r Sheet.You will need to use some of these letters more than once.There is an example at the beginning, (0).AQuality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that
3、 the majority of a resellers clients come from this constituency, support must be a central tenant of a vendors offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied cli
4、ent base that does not obtain timely responses to their support inquiries.BWhen customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical suppor
5、t to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.CO
6、utsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests
7、. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.DGre
8、at deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most comm
9、onplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be “private labelled“ as well, so that assistance provided to your customers is transparent. In other words, your t
10、echnical support operator should pick up the phone as you.EOutsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a “per-instance“ basis will outsourcing customer support be an affordable proposition to
11、 a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your
12、 customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations. 1 A reseller can actually r
13、educe much capital expense by outsourcing customer support services. 2 Satisfying customer expectations is the resellers duty. 3 Resellers must communicate with their technical support outsourcers on a regular basis in order to make the business operations known. 4 There is a tendency that resellers
14、 cannot effectively meet the needs of the clients and the web hosting providers. 5 The customers may think the hosting provider is the technical support operator. 6 Compared with support requests, Web host operations worried less about sales and marketing. 7 Outsourcing their own support infrastruct
15、ure is the resellers best choice. 8 Now Web hosting providers attach great importance to quality support. 二、 PART TWO 8 Read this text taken from an article about how an event planner organizes the events and manages diverse individual personalities and takes control with style and grace.Choose the
16、best sentence to fill each of the gaps.For each gap 9 14, mark one letter(A H)on your Answer Sheet.Do not use any letter more than once.There is an example at the beginning, (0). Creativity on DemandAs an event planner, who designs and orchestrates every type of event from corporate affairs to weddi
17、ngs, its my responsibility to put together and manage the individual creative teams that are contributing to the occasions.(0)_HOne of the greatest challenges of my job, yet one of its most rewarding aspects, is working with creative people on a day-to-day basis. I deal with a lot of high-profile, a
18、rtistic individuals people who are extremely knowledgeable and well known in their own right. They are passionate and talented, caring and wonderful individuals who often have their own vision of how they want particular elements of events designed and executed. Therein lies the challenge.(9)_When y
19、ou are working with creative minds, its crucial to keep them on track so they dont go off on tangents and disrupt the projects rhythm or production schedule. This means taking a very active management role.(10)_. If needed, I will take the person aside and remind him that producing an event is a tea
20、m effort and not a platform for an individual to shine. If you cant get the creative team leaders to accept some kind of direction and parameters, then you must strongly consider removing them from the project and not hiring them in the future, however brilliant they are.(11)_If I have a client who
21、insists on hiring him, I decline the project.At the same time, you do have to trust your most talented people. People in general always produce better results when you trust them-trust that they are going to perform not only to your expectations but to their highest levels. People hate being microma
22、naged because it implies that you dont respect or trust them.(12)_I make sure that my people understand their position within the project while giving them the latitude to express their abilities, talents, and ideas.When you want people to produce at their peak levels, empowerment and communication
23、are vital. I strongly believe in communication its what I do all day. I am constantly on the phone or in meetings. Communication doesnt always have to be direct, of course, and I am a tremendous fan of e-mail.(13)_Obviously, as a leader, you cannot do all the communicating yourself. The key is to id
24、entify the items that you really must communicate yourself and delegate the rest.(14)_Inspiring and motivating a team to perform at the top of its game is exciting and sometimes exhausting. But the process is always very rewarding. You learn a huge amount from your creative people, and they constant
25、ly surprise you with their ideas. A For example, I worked with a very well-known and talented but very self-centered florist, whose volatile behavior would wreak havoc on the team and affect the overall event production, and now I just wont work with him.B As the event producer, its my responsibilit
26、y to keep everyone focused on the overall concept and design and to work with each team leader to ensure that the teams move forward in the same direction, all while minimizing difficulties and drama.C The trick, I believe, is learning how to manage diverse individual personalities and take control
27、with style and grace.D Of course, for that to work you need to have an associate who can function as your right-hand person.E When seven people have to change four tires, fill up a gas tank, make quick adjustments to the suspension, and get a car back on the track in just over ten seconds, teamwork
28、is, to put it mildly, essential.F If an individual is not functioning as part of the team in the way that he should be, I will manage him a bit more than the others until I feel he is back on track.G But I do think, even in this day and age, you really cannot beat just talking to someone face-to-fac
29、e or at least by phone.H Together, we do everything from selecting the perfect stamp for the invitations to installing temporary roads in order to provide access to an event. 三、 PART THREE 14 Read the following extract from an article about antidumping duties in the EU, and the questions followed. F
30、or each question 15 20, mark one letter(A, B, C, or D)on your Answer Sheet for the answer you choose. The tariff-jumping motive for FDI is well developed in the literature. The trade-off foreign firms typically face in these models is based on the level of the tariff when exporting versus the boardc
31、ost associated with setting up a manufacturing plant abroad. Other studies compare the effects of tariffs with the effects of quota and voluntary export restraints(VERs)and have shown how the profit gain for foreign firms due to VERs lowers the propensity to engage in FDI. While the use of tariffs,
32、quota and VERs has been reduced as a result of multilateral trade negotiations, the use of other trade policy instruments, notably antidumping, has increased. Recent empirical work has confirmed that the FDI response to antidumping actions is certainly not uncommon, in particular in case of antidump
33、ing actions targeting Japanese firms, in a recent study, analyses duty-jumping FDI by firms based in other countries than Japan. The antidumping jumping FDI is very limited in scale in case firms without international experience based in developing countries are targeted. Given the demonstrated impo
34、rtance of FDI responses to antidumping actions, it is surprising that the theoretical literature on the effects of antidumping law have by and large ignored the issue of antidumping jumping. In a symmetric model of two countries considering reciprocal(anti-)dumping and reciprocal FDI, they find that
35、 producers in both countries would gain from the abolition of antidumping law from the WTO statute. This result is driven by the fact that reciprocal antidumping jumping FDI increases competition and reduces profits of domestic firms. All types of international price discrimination with the lower pr
36、ice charged in the EU can classify as dumping, at least for products for which there are close EU substitutes. We explicitly consider a clause in EU antidumping law that allows the EU administration to settle antidumping actions either by levying duties or by demanding price undertakings from the fo
37、reign exporting firms. Our model shows that this decision will depend on the objective function of the EU administration, which may vary between protecting the interests of EU industry only(maximizing producer surplus)and also taking into account the interests of consumers and user industries(maximi
38、zing EU social welfare). The former corresponds to the direct objective of antidumping law. Pursuing the latter is in line with the public interests embedded in EU antidumping law by which the EU Commission is held to consider repercussions on consumers and user industries. A second aspect of EU ant
39、idumping incorporated in the model is that the level of duties and price undertakings is typically determined by the degree to which foreign firms undercut EU producers prices on the EU market. This rule is applied to ensure that antidumping measures remove the injury to EU industry. The rule limits
40、 the discretionary power of the EU administration in determining duty and price undertaking levels. Contrary to the symmetric model of Haland and Wooton, we explicitly take on boardcost asymmetries, viz. a cost advantage of the foreign firm. Such a cost advantage is a most likely reason for price un
41、dercutting by foreign exporters resulting in antidumping actions. We allow cost advantages to be either firm-specific, in which case they are internationally transferable through FDI, or location specific. We show that the occurrence of duty jumping FDI in the EU requires that the foreign firms cost
42、 advantage is at least partly firm specific. In the next section we present the model for the case of products which are sufficiently close substitutes(like products)and firm-specific cost advantages, assuming that the EU administration is able to commit to antidumping actions before the foreign fir
43、ms investment decision, and allowing two alternative policy objectives(producer surplus and social welfare). For this purpose we used a three-stage model. In the first stage, the EU administration decides whether to take antidumping measures, and if so, whether to levy a duty or allow a price undert
44、aking. In the second stage the foreign firm decides whether to serve the EU market through export or FDI. In the third stage, the foreign firm is engaged in price competition with a local firm on the EU market, which offers close substitute products. Injury arises from a production cost advantage of
45、 the foreign firm, which may either be location specific, for example, based on lower foreign wages or firm specific like based on a transferable technological advantage. 15 According to the first paragraph, what does the study about tariff-jumping motive show? （ A） The welfare and strategic effects
46、 of antidumping laws under alternative market structures. （ B） Industries incentives to petition for antidumping. （ C） These studies show under which conditions foreign firms prefer to set up local production units over exporting when serving distant markets. （ D） The potential effect of antidumping
47、 measures in strengthening collusive practices. 16 What does the evidence show in the second paragraph? （ A） The evidence suggests that EU firms show a comparable FDI response if they are targeted by US antidumping actions. （ B） The evidence shows the possibility of a protection building equilibrium
48、. （ C） A foreign firm that intends to engage in second period FDI increases its first period export in order to increase the level of protection faced by the rival foreign firm. （ D） The evidence implies that they are concerned with the effects of economic integration involving the abolition of anti
49、dumping law. 17 After reading the first three paragraphs, what do you think the two studies deal with? （ A） The two studies examine antidumping jumping FDI in the context of EU antidumping practices. （ B） Two studies deal with the relationship between antidumping and FDI. （ C） They analyze the conditions under which antidumping jumping FDI occurs. （ D） They explain the output and welfare effects of antidumping actions. 18 What does the writer imply in the fourth paragraph? （ A） An antidumping duty is akin to a tariff. （ B） A
