1、专业英语八级模拟试卷 812及答案与解析 SECTION A MINI-LECTURE Directions: In this section you sill hear a mini-lecture. You will hear the lecture ONCE ONLY. While listening, take notes on the important points. Your notes will not be marked, but you will need them to complete a gap-filling task after the mini-lecture.
2、 When the lecture is over, you will be given two minutes to check your notes, and another ten minutes to complete the gap-filling task on ANSWER SHEET ONE. Use the blank sheet for note-taking. 0 Situation Comedy Todays lecture is about situation comedy, its history, its characteristics and some famo
3、us comedies in the western countries. A sitcom or situation comedy is a genre of comedy 【 B1】 _ 【 B1】 _ originally devised for radio but today typically found on television. In a daily life environment, 【 B2】 _ stories go on with 【 B2】 _ some recurring characters. History With situation comedy forma
4、t originated on 【 B3】 _ in the 【 B3】 _ 1920s, Sam and Henry, the first situation comedy was up in Chicago. The first network situation comedy was Amos & Andy, one of the most popular through 【 B4】 _ . The first sitcom debuted 【 B4】_ _ on TV was Mary Kay and Johnny, a 【 B5】 _ show on the DuMont 【 B5】
5、_ _ Television Network in November of 1947. Characteristics Traditionally, in a sitcom the 【 B6】 _ remained almost 【 B6】 _ unchanging and every episode resolved its self by the conclusion of the show. However, other sitcoms use greater or lesser elements of ongoing storylines such as those of a 【 B7
6、】 _ . And other sitcoms 【 B7】 _ tend to be social commentary. Nowadays, many sitcoms are filmed with a live audience present, and then edited and 【 B8】 _ days later. 【 B8】 _ Specific Countries of Origin Most American sitcoms are 30 minutes in length and have 【 B9】 _ episodes and script writers than
7、the British ones. 【 B9】 _ Situation for sitcoms is not good in Canada: sitcoms have fared 【 B10】 _ with both critics and audiences. 【 B10】 _ 1 【 B1】 2 【 B2】 3 【 B3】 4 【 B4】 5 【 B5】 6 【 B6】 7 【 B7】 8 【 B8】 9 【 B9】 10 【 B10】 SECTION B INTERVIEW Directions: In this section you will hear everything ONCE
8、 ONLY. Listen carefully and then answer the questions that follow. Questions 1 to 5 are based on an interview. At the end of the interview you will be given 10 seconds to answer each of the following five questions. Now listen to the interview. 11 The woman thinks the important thing for insomnious
9、people is that （ A） they are under too heavy pressure. （ B） they have not enough time for sleep. （ C） they dont realize the importance of sleep. （ D） they have some health problem. 12 The womans advice for insomnious people include all of the following EXCEPT （ A） lying in bed until you fall asleep.
10、 （ B） making bedroom comfortable. （ C） not having caffeine after lunch. （ D） not taking a long nap during the day. 13 Which of the following statements is INCORRECT? （ A） Learning to sleep is a long process. （ B） Learning to sleep is like a boot camp. （ C） It is difficult for people to make sleep a
11、priority. （ D） Sleep hygiene aims to improve peoples habits. 14 Which of the following practice is NOT helpful to ones sleep? （ A） Making the lightings comfortable to you. （ B） Keeping the computer in the bedroom. （ C） Making sure you are not paying bills in bed. （ D） Having caffeine before lunch. 1
12、5 According to the woman, a nap during the day should be kept within （ A） 20 minutes. （ B） 30 minutes. （ C） 45 minutes. （ D） one hour. SECTION C NEWS BROADCAST Directions: In this section you will hear everything ONCE ONLY. Listen carefully and then answer the questions that follow. At the end of ea
13、ch news item, you will be given 10 seconds to answer the questions. 16 What is Justice Secretary Jack Straws declaration? （ A） Lotfi Raissi should be released. （ B） Lotfi Raissi is the victim of the heightened emotional atmosphere at the end of 2001. （ C） Lotfi Raissi is eligible for compensation. （
14、 D） Compensation of hundreds of thousands of pounds should be given to Lotfi Raissi. 17 What is the topic of the news? （ A） The execution of a convicted murderer. （ B） Firing squad execution. （ C） Capital punishment. （ D） American law ruling death. 18 Which of the following is INCORRECT about Ronnie
15、 Lee Gardner? （ A） He once wanted to escape from the prison. （ B） He was convicted because of killing an attorney. （ C） He preferred facing a firing squad to lethal injection. （ D） He is the first person in Oklahoma to face a firing squad in 14 years. 19 The sharp rise of European stock markets is a
16、 result of （ A） the prevention of the spreading of Greece crisis. （ B） the announcement of a one-trillion-dollar international financial package. （ C） the large gains European stock markets have made. （ D） the European deal to provide loans to Europe countries. 20 Why has the euro gained an interest
17、 rate? （ A） It is the result of the rise of stock markets. （ B） Because bank shares have risen especially strongly. （ C） Because the debts of governments such as Greece and Portugal have fallen. （ D） Because the central banks began to buy governments debts in the markets. 20 Recently, I have heard t
18、wo stories regarding the automobile sector. The sales of a Sino-US joint venture have increased significantly following the substantial price reduction. Then a friend of mine who worked at its rival company complained that the quality of materials used by that Sino-US joint venture was much lower th
19、an that used by its European competitor. He couldnt figure out how come that company could achieve such high sales volume and profits. The reason is the company precisely targets on customer needs of the current stage: at present, customers in China purely focus on how a car looks with other element
20、s overlooked. Therefore, the Sino-US company concentrates on vehicle design and interior decoration for their new models. On the contrary, traditionally strict requirements on delicate aspects such as chassis and mould, etc., followed by the European manufacturer, the companys rival, were not apprec
21、iated by customers in China who are only interested in appearance. Thus, the sales of European products became sluggish and the production line was forced to pause. The above two stories combined with the theme of this article “customer satisfaction level“ present an interesting subject matter. Some
22、 restaurant management in China probably knows nothing about “customer satisfaction level“. They simply follow the traditional “value for money“ wisdom and unintentionally acquire and retain a large base of customers, which include picky customers like me: willing to tolerate poor service thanks to
23、the divine cuisine. Why? Because the restaurant has targeted on fundamental customer needs seeking reasonably priced good food. Good service would be a bonus but customers can still tolerate poor service. In contrast, even though you are highly satisfied with the good service provided by an elegant
24、restaurant, you are unlikely to revisit if it provides ordinary food at high price. This is because your fundamental needs havent been met. Similarly, the Sino-European automobile joint venture has misunderstood the fundamentals of “customer satisfaction level“ in the China market. Certainly, they s
25、hould have known more about “customer satisfaction level“ than that restaurant and their pursuit of product quality would be as high as their rivals. However, they have overlooked the fundamental needs of family vehicle customers of the current market. Customers in China are not as knowledgeable as
26、their European counterparts, they know very little about vehicles and vehicle quality. As for the purchase of vehicles, at present most Chinese families use the same criteria as they select a restaurant: “value for money“. They are interested in handsome exterior, pretty and practical interior but k
27、now little of chassis, nor the advantage of laser-mould. Indeed, they do not bother to know. The market has started to focus on “customer satisfaction level“. This is an inevitable trend during the development course of customer relationship management in China. However, the current market hasnt ful
28、ly and truly understood “customer satisfaction level“ yet. On some occasions, “customer satisfaction level“ is simply interpreted as “customer service satisfaction level“. It is believed that sales revenue will increase given that service level has been enhanced. Out-source call centers have been mu
29、shroomed in the previous years but nowadays they are facing a hard time. Their close-down illustrates that purely focusing on the format of customer service but overlooking the fundamental needs of most customers is a mistake, which is similar to that made by the enterprise of the second story. The
30、failure to meet most families expectation on vehicles has resulted in higher cost against rivals as well as a passive and disadvantaged position. The only criterion to measure market effectiveness of CRM concepts is whether they could improve corporate efficiency and revenue. This applies to “custom
31、er satisfaction level“ too. What is the objective of “customer satisfaction level“? Put aside all passionate, the essence is to increase corporate revenue to make profits. Personally I have no doubt about this, what matters is how to achieve this objective. According to CRM concepts, do you need to
32、look after every single customer? Nowadays, no is certainly the answer. This is because corporate resources are limited and each customer has a different degree of contribution, thus, we need to realize CRMs customer-centered concept in a differential manner (different treatments to different custom
33、er groups). Meanwhile, prior to considering “customer satisfaction level“, we need to understand our customers purposes of doing business with us. What do they expect from doing business with us? What are their fundamental needs? Only when our service and products could satisfy their needs to the la
34、rgest extent, would we be able to acquire and increase business related “customer satisfaction level“. Are you interested in having a try? 21 Why cant the cars made by European manufacturer sell well in China? （ A） The quality of the cars is not good enough. （ B） The price of the cars is too high fo
35、r Chinese buyers. （ C） The cars do not cater for the Chinese buyers. （ D） The Chinese buyers do not quite know what good cars are. 22 What lesson can be best learned from the stories of Chinese restaurant and the European car manufacturer? （ A） To retain customers, service should be improved. （ B） G
36、ood quality of product is the most important. （ C） Customer needs should be the primary concern. （ D） Good service and quality can make customers satisfied. 23 Failure to meet customer needs can lead to （ A） overemphasis on the service format. （ B） decreased corporate revenue. （ C） misunderstanding
37、of customer satisfaction. （ D） customers complaints. 24 What is the premise of “customer satisfaction level“, according to the passage? （ A） Good service and quality. （ B） Different treatments to different customer groups. （ C） Making money. （ D） Full understanding of customer needs. 25 According to
38、 the passage, which of the following does the author probably advocate? （ A） A name brand phone company supply mobile phones with high-quality MP3 player. （ B） A Chinese restaurant boasts of genuine Sichuan cuisine. （ C） A western restaurant has best decoration and high-ranking service. （ D） A famou
39、s restaurant provides entertainment performance to customers. 25 One school night this month I sidled up to Alexander, my 15-year-old son, and stroked his cheek in a manner I hoped would seem casual. Alex knew better, sensing by my touch, which lingered just a moment too long, that I was sneaking a
40、touch of the stubble that had begun to sprout near his ears. A year ago he would have ignored this intrusion and returned my gesture with a squeeze. But now he recoiled, retreating stormily to his computer screen. That, and a peevish roll of his eyes, told me more forcefully than words, Mom, you are
41、 so busted! I had committed the ultimate folly: invading my teenagers personal space. “The average teenager has pretty strong feelings about his privacy,“ Lara Fox, a recent young acquaintance, told me with an assurance that brooked no debate. Her friend Hilary Frankel chimed in: “What Alex is sayin
42、g is: This is my body changing. Its not yours.“ Intruding, however discreetly, risked making him feel babied “at a time when feeling like an adult is very important to him“, she added. O.K., score one for the two of you. These young women, after all, are experts. Ms. Frankel and Ms. Fox, both 17, ar
43、e the authors of Breaking the Code (New American Library), a new book that seeks to bridge the generational divide between parents and adolescents. It is being promoted by its publisher as the first self-help guide by teenagers for their parents, a kind of Kids Are From Mars, Parents Are From Venus
44、that demystifies the language and actions of teenagers. The girls tackled issues including curfews, money, school pressures, smoking and sibling rivalry. Personally, I welcomed insights into teenagers from any qualified experts, and that included the authors. The most common missteps in interacting
45、with teenagers, they instructed me, stem from the turf war between parents asserting their right to know what goes on under their roof and teenagers zealously guarding their privacy. When a child is younger, they write, every decision revolves around the parents. But now, as Ms. Fox told me, “often
46、your teenager is in this bubble that doesnt include you“. Ms. Fox and Ms. Frankel acknowledge that they and their peers can be quick to interpret their parents remarks as dismissive or condescending and respond with a hostility that masks their vulnerability. “What we want above all is your approval
47、,“ they write. “Dont forget, no matter how much we act as if we dont care what you say, we believe the things you say about us.“ Nancy Samalin, a New York child-rearing expert and the author of Loving Without Spoiling (McGraw-Hill, 2003), said she didnt agree with everything the authors suggested bu
48、t found their arguments reasonable. “When your kids are saying, You dont get it, and you never will, there are lots of ways to respond so that they will listen,“ she said, “and thats what the writers point out.“ As for my teenager, Alex, Ms. Fox and Ms. Frankel told me I would have done better to ba
49、ck off or to have asked “Is your skin feeling rougher these days?“ A more successful approach, the authors suggest in their book, would have been for the mother to offer, as Ms. Foxs own parents did, a later curfew once a month, along with an explanation of her concerns. “My parents helped me see,“ Ms. Fox told me, “that even though they used to stay out late and ride their bicycles to school, times have changed. These days there is
