1、专业英语八级（听力）模拟试卷 247及答案与解析 SECTION B INTERVIEW In this section you will hear ONE interview. The interview will be divided into TWO parts. At the end of each part, five questions will be asked about what was said. Both the interview and the questions will be spoken ONCE ONLY. After each question there
2、will be a ten-second pause. During the pause, you should read the four choices of A , B , C and D , and mark the best answer to each question on ANSWER SHEET TWO. You have THIRTY seconds to preview the questions. （ A） The cultural aspect of a complaint. （ B） How to give a lesson in complaining. （ C）
3、 How to handle a complaint. （ D） The psychological aspect of a complaint. （ A） The linguistic part of complaining. （ B） The cultural behavior of being forthright. （ C） Taking a product back to a store. （ D） Understanding the refund policy of stores. （ A） To depict a concrete context. （ B） To teach r
4、elevant body language. （ C） To collect store information. （ D） To provide cultural background. （ A） To show that the return policy may differ from store to store. （ B） To show that the clothes didnt fit her daughter. （ C） To express her anger for not getting her money back. （ D） To indicate that she
5、 wasnt used to these kind of stores. （ A） She criticized the clerk severely. （ B） She complained to the manager of the store. （ C） She reminded herself not to shop there anymore. （ D） She expressed her surprise but stayed rational. （ A） $20. （ B） $36.99. （ C） $4.99. （ D） $32. （ A） Perfect. （ B） Busi
6、nesslike. （ C） Friendly. （ D） Acceptable. （ A） What the problem is. （ B） What correction you want. （ C） A neutral tone. （ D） Showing your anger. （ A） To ask students to write a similar letter using one of the models. （ B） To give students practice complaining in the classroom. （ C） To show students
7、several examples. （ D） To give students a situation where there is something to complain about. （ A） Novels. （ B） Essays. （ C） Textbooks. （ D） News reports. （ A） A night show of entertainment. （ B） A book. （ C） A national newspaper. （ D） A journal. （ A） Because people have lost interest in newspaper
8、s. （ B） Because e-papers and e-books are taking place of newspapers. （ C） Because most newspapers are in poor quality. （ D） Because many newspaper offices stick to the tradition. （ A） It has a history of less than 30 years. （ B） It is the best-sold newspaper in the world. （ C） It is not expected to
9、last long at the beginning. （ D） It offers readers e-edition on the Internet. （ A） The large circulation it got in the US. （ B） The changes it made in the newspaper industry. （ C） The influence it had all around the world. （ D） The good reputation it received from readers. （ A） To appeal to the youn
10、ger generation. （ B） To make the newspaper look unique. （ C） To reduce the cost of the newspaper. （ D） To both entertain and inform readers. （ A） Because it made people mad. （ B） Because it put too many photos on the paper. （ C） Because it made stories too short. （ D） Because it made things too simp
11、le. （ A） More than two million. （ B） More than one million. （ C） Less than two million. （ D） Less than one million. （ A） They stopped using color photos and charts. （ B） They started to replace feature stories. （ C） They started to shorten the stories. （ D） They stopped publishing local news. （ A） I
12、ts concise news. （ B） Its feature stories. （ C） Its timeliness. （ D） Its vivid graphics. （ A） Because it can appeal to educated readers. （ B） Because it can keep up with the times. （ C） Because it can dumb down news. （ D） Because it can learn from traditional papers. （ A） A local volunteer. （ B） A m
13、ember of the Parliament. （ C） The Minister of Transportation. （ D） An engineer for upgrading roads. （ A） He may help fix dangerous intersections of roads. （ B） He may contribute to raising more federal funds. （ C） He may enhance the committees work efficiency. （ D） He may ensure the most efficient u
14、se of the federal funds. （ A） It is run by the government of New South Wales. （ B） It has an annual budget of $60 million. （ C） It is designed to benefit coastal states. （ D） It is set up to monitor car crashes. （ A） By filling in some online forms about local crash history. （ B） By identifying some
15、 black spots of the local committees. （ C） By recognizing accident-prone roads and reporting them. （ D） By donating money to the funding program on the Internet. （ A） It has adopted many new safety policies. （ B） It has got a great economic result. （ C） It functions poorly due to a lack of funding.
16、（ D） It is in serious deficit. （ A） A program to deal with roads. （ B） The productive capacity on regional bridges. （ C） A program to deal with bridges. （ D） The productive capacity on regional roads. （ A） Because it attracts funding to the local economic development. （ B） Because it increases the v
17、alue of the freight exported overseas. （ C） Because it ensures the productive capacity on many roads. （ D） Because it makes significant profit in the local infrastructure projects. （ A） It involves $1.5 billion investment to upgrade bridges. （ B） It involves plans of transporting the staff easily to
18、 the airports. （ C） It involves projects of decreasing the freight capacity of ports. （ D） It involves private investment besides federal funding. （ A） Some businesses are asked to help fund roads. （ B） It has not yet been involved in the program. （ C） The government tries to exclude it. （ D） Some b
19、usinesses are unwilling to get involved. （ A） The business sector provides investment through pricing. （ B） The private sector is incentivized to invest in economic infrastructure. （ C） Businesses are set up in certain areas to help fund roads. （ D） Private investment is needed to deal with Labors d
20、ebt. 专业英语八级（听力）模拟试卷 247答案与解析 SECTION B INTERVIEW In this section you will hear ONE interview. The interview will be divided into TWO parts. At the end of each part, five questions will be asked about what was said. Both the interview and the questions will be spoken ONCE ONLY. After each question th
21、ere will be a ten-second pause. During the pause, you should read the four choices of A , B , C and D , and mark the best answer to each question on ANSWER SHEET TWO. You have THIRTY seconds to preview the questions. 1 【听力原文】 M: Im Avi Arditti, and this week on Wordmaster: (1) a lesson in complainin
22、g. English teacher Lida Baker is with us from Los Angeles to discuss this topic. Welcome, Lida. W: Thanks. Well, as far as I know, the first part of any complaint is a factual statement about what the problem is. But theres another part to learn thats more important. (2) There are students from a lo
23、t of cultures where this cultural behavior we have in the United States is of being very straightforward about what we think and what we wantthats the part that would be a lot harder for them than the linguistic part of complaining, which is just saying “Here is the problem.“ M: Its okay in the Unit
24、ed States to complain; its okay to take a product back to a store, and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Lida, how would you put this into context, into a classroom? How would you teach? W: I think in
25、teaching, (3) the first step is providing that cultural background, such as the return policy of a store, (4) and understanding that it isnt the same from one store to the next. I had an incident a few weeks ago while I bought some clothes for my daughter from a store where I just assumed that if th
26、ey didnt fit her, because she wasnt with me at the time, I just assumed that if they didnt fit I could bring them back. And they didnt fit, and I went back to the store, and to my utter surprise this store would not return my money. It would only give me a store credit or allow for an exchange. And
27、I was very shocked because I was used to shopping in stores that provided you with a full refund for your money. M: What did you say to the clerk? Im curious, how did you handle that? W: (5) I expressed my surprise. But at the same time, I reminded myself that this is not, you know, the clerks are t
28、he people in the first line of fire. But we have to remember that they are not the ones who set the store policy. This is the end of Part One of the interview. Questions 1 to 5 are based on what you have just heard. 1. What is the interview about? 2. What is more difficult for students from other co
29、untries to make a complaint? 3. What is the first step in teaching how to make a complaint? 4. Why did Lida mention her experience of returning her daughters clothes? 5. What did Lida do when the clerk refused to refund her money? 1 【正确答案】 B 【试题解析】 这是一档访谈节目，句 (1)中，男士就提到了访谈的主题：关于投诉的课程，接下来主持人和 Lida就如何
30、教授投诉课程展开了讨论，因此答案为B。 【知识模块】 听力 2 【正确答案】 B 【试题解析】 访 谈中 Lida提到，投诉的第一个方面就是对问题的如实描述，但是还有另外一个更加重要的方面需要学习。根据句 (2)可知，学生们来自多种不同的文化，而美国文化中，人们表达自己的想法和想要的东西时很直接，这一方面对于他们而言比简单地说 “这就是问题的所在 ”这样的投诉语言要难。也就是说，直接表达自己的想法这样的行为文化对于来自其他文化的学生来说更难。因此答案为 B。 【知识模块】 听力 3 【正确答案】 D 【试题解析】 根据句 (3)可知，教授如何投诉的第一步是提供文化背景。因此答案为 D。 【 知
31、识模块】 听力 4 【正确答案】 A 【试题解析】 教授如何投诉的第一步是提供文化背景，比如商店的退换规定，根据句 (4)可知，要明白店与店的这些规定是不同的，然后 Lida举例说，她在为女儿买衣服时，想当然地认为如果这件衣服不合适，她可以退换，但是当她真的去退换时，却吃惊地发现，这家店并不会退给她钱，只会给她一张现金卡或者提供换货。因此， Lida举这个例子是为了表明店与店的退换规定是不同的，答案为 A。 【知识模块】 听力 5 【正确答案】 D 【试题解析】 根据句 (5)可知，商 店不退给自己钱时， Lida表达了自己的吃惊，与此同时，她提醒自己，店员是最容易受到指责的人，但是我们应该记
32、住，他们并不是制定商店规定的人。因此， Lida在表达自己吃惊的同时也保持了理智，答案为 D。 【知识模块】 听力 6 【听力原文】 M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school systems website, and it was written to this clothing company. And this is a letter about some shoes, and it begins “ To W
33、hom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $ 36. 99, which includes $ 4. 99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and
34、 handling fee is non-refundable, (6) but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely.“ and she signs it here. So what do you think of that? W: (7)I think thats a perfect letter of complaint. (8) She states what the problem is. She st
35、ates what correction she would like the company to make. The tone is neutral; she doesnt come across as angry or demanding. Its short, you know, theres nothing extra there, so that the person reading the letter doesnt have to go hunting through the letter for what it is that happened and what the pe
36、rson wants. And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a simila
37、r letter using one of the models that weve provided, like the one that youve just read. What is much harder, of course, is for people to get experience complaining verbally in person. And so once we have demonstrated several scenarios in which complaining takes place, and weve analyzed the language
38、and structures that go into complaining, (9) the final step and perhaps the most important one is to give students practice complaining in a sheltered environment, in other words, in the classroom. And I would do that by means of role-playing. M: (10) Lida Baker teaches English and writes textbooks
39、in Los Angeles, California. And thats all for this week. Thank you for your valuable advice, Lida. W: You are welcome. This is the end of Part Two of the interview. Questions 6 to 10 are based on what you have just heard. 6. In the example of the letter of complaint, how much does the writer want to
40、 be refunded? 7. What does Lida think of the example of the letter of complaint? 8. What is considered unnecessary in a letter of complaint? 9. What is the most important step in teaching how to write letters of complaint? 10. What kind of books does Lida write? 6 【正确答案】 D 【试题解析】 根据句 (6)可知，写信者想要回的退款
41、是 32美元，故答案为 D。 【知识模块】 听力 7 【正确答案】 A 【试题解析】 根据句 (7)可知，主持人向 Lida读了投诉信后， Lida评价说，这封投诉信非常完美。因此答案为 A。 【知识模块】 听力 8 【正确答案】 D 【试题解析】 根据句 (8)可知，女孩在投诉信中说明了问题是什么，想让商家怎么处理，并且使用了很中性的语调，并没有勃然大怒或提出过分的要求。由此可知，在投诉信中没必要表现出愤怒，答案为 D。 【知识模块】 听力 9 【正确答案】 B 【试题解析】 根据句 (9)可知，教授写投诉信最重要的一点是，让学生们在受保护的环境 下进行投诉实践，换句话说就是，在教室里通过角
42、色扮演的方式进行投诉实践，因此答案为 B。 【知识模块】 听力 10 【正确答案】 C 【试题解析】 根据句 (10)可知， Lida在加利福尼亚州的洛杉矶教授英语并且编写教材。因此答案为 C。 【知识模块】 听力 11 【听力原文】 W: (1) Welcome to our night show Books of Wisdom. Today, we are glad to have invited Mr. Philips, the chief editor of USA Today, to share his views on the national newspaper. M: Good
43、 evening. W: Good evening, Mr. Philips. (2) Since e-papers and e-books are emerging as overwhelming alternatives to the printed kind nowadays, it is really sad to see that many newspapers are having a hard time, and some have even disappeared. M: Thats true. E-papers are indeed developing more quick
44、ly than almost anyone predicted. W: But as far as I know, USA Today has been doing great, and (3-1) it is now more than 30 years old. Could you tell us the secret of its success? M: I have to say that (3-2) when USA Today began, few expected it would last this long. W: But at last it turns out that
45、not only has it lasted, but also it has thrived. M: Yes. (3-3) USA Today is the most widely read daily newspaper in America. It is also distributed in many other countries around the world. But thats only part of the story. (4) The real remarkable success is the changes it made in the newspaper indu
46、stry. USA Today changed the way papers look, the way reporters write, and the way news is gathered and delivered. W: It seems that USA Today set out to be different. That is the distinct feature of it, isnt it? M: You can say that again. When USA Today was first published, the newspaper industry was
47、, um, in trouble. Fewer people were reading them. The papers were full of bad news about crime and killing. The stories on them were as long as a rope without an end. There were no color photos and graphics, and you could never find the latest scores of sports in them. W: And then USA Today changed
48、all that? M: Definitely. For example, compared with those long stories from other newspapers, USA Today has shorter stories, most of which do not jump, or continue, from one page to another. It uses color photos, and colorful charts and graphics. It does not include much international news, but it d
49、oes have lots of sports, entertainment and human interest stories. W: (5-1) And it is supposed to appeal to younger readers, am I right? M: (5-2) Exactly. Young readers have been raised watching television, so they have trouble, uh, paying attention to longer stories. They want to be entertained, not informed. But, just as no one is born successful, USA Today was mocked by many people at the beginning. Other newspapers called it “McPaper“. They were comparing it to McDonalds fast food, which, you know, isnt very healthy. It
