1、大学英语四级模拟试卷 621及答案与解析 一、 Part I Writing (30 minutes) 1 For this part, you are allowed 30 minutes to write a short essay on the topic of Publicizing Lists of Uncivilized Residents. You should write at least 120 words according to the outline given below. 1目前某市政府在媒体上曝光不文明的市民 2人们对这种做法反应不一 3你的看法 Publiciz
2、ing Lists of Uncivilized Residents 二、 Part II Reading Comprehension (Skimming and Scanning) (15 minutes) Directions: In this part, you will have 15 minutes to go over the passage quickly and answer the questions attached to the passage. For questions 1-7, mark： Y (for YES) if the statement agrees wi
3、th the information given in the passage; N (for NO) if the statement contradicts the information given in the passage; NG (for NOT GIVEN) if the information is not given in the passage. 1 Universities must deal better with complaints With student complaints at a record high, universities will have t
4、o raise their game once tuition fees rise Two universities that have broken official rules for dealing with student complaints are named today in the independent adjudicators (仲裁人 ) annual report. The two, Southampton and Westminster, are the first to be exposed in this way yet another sign of the n
5、ew era in which universities are expected to be more accountable (负责 ) to students who expect to be treated as customers. The Office of the Independent Adjudicator (OIA), which reviews complaints when students have exhausted their universitys procedures, also reports a record rise in the number of c
6、ases. Last year the office received 1,341 complaints against universities in England and Wales, the highest number ever and an unprecedented (空前的 ) rise of one-third on the year before. As the adjudicator himself, Rob Behrens, points out, 1,341 complaints represents just 0.05% of higher education st
7、udents, and 53% of those were not justified. But, he also observes, the proportion of justified and partly justified complaints has grown for the first time in several years. He predicts the increase in complaints will continue. “Its to be expected where you have rising tuition fees, where students
8、are being invited to behave like consumers and where the labour market is difficult so students will do what they can to ensure they qualify.“ He says his decision to expose the universities of Southampton and Westminster is not “naming and shaming, with all the associations of moral censure that te
9、rm implies“. He was, he explains, simply following OIA rules something those two institutions failed to do. Westminster fell short in its handling of two complaints. One was from a student who argued a disability hadnt been properly taken into account. The adjudicator agreed. The other student claim
10、ed that an exam question and its marking scheme had been unreasonable. In both cases the university broke the rules by failing to resolve the cases, as recommended, promptly and in full. At Southampton University, four months after the OIA concluded that an undergraduate had a justified complaint ab
11、out their experience on a placement, the university continued to oppose the decision and was refusing compensation. In a second case, the university also failed to comply with the adjudicators decision. And in a third one, although the complaint turned out to be unjustified, for 10 months the univer
12、sity delayed the investigation by failing to provide evidence despite the adjudicators repeated reminders. At both universities, it was only after the adjudicator involved the vice-chancellors (校长 ) that the complaints began to be resolved. Behrens is pleased the relationships between his office and
13、 both universities are now much more positive. “As the government places more emphasis on the student experience, complaints have an important role in safeguarding (保护 ) that,“ he says. “Universities must see complaints as feedback to become more professional.“ Both Southampton and Westminster unive
14、rsities want to charge undergraduates annual fees of 9,000. There is an expectation, not only from ministers, but importantly from students and their families, too, that all universities wishing to increase charges will move to increase student satisfaction as well. Before making an investment of 27
15、,000, for example, each student will ask, “Is this good value? Is the teaching good? Is this the best route to a successful career?“ Universities are being encouraged, some may say pressurised, to become more transparent and accountable in a number of ways. The government is urging all universities
16、to publish a student charter, a sort of statement of terms and conditions to remind students of their responsibilities and their rights. Universities are also expected to publish “key information sets“ by September 2012. These will enable students to shop around by providing the same 17 pieces of in
17、formation about each institution, including, for example, the proportion of “contact“ time and group work, and the careers and starting salaries of previous graduates. The OIA is already looking at creative ways to cope with both limited resources and likely further rises in student complaints. Sett
18、ling more disputes by phone is one option; helping universities to install an independent ombudsman (巡视员 ) on each campus an idea borrowed from the Netherlands and the US is another. The question is, are UK universities well prepared for the new consumer culture where the deal is if you pay more, yo
19、u expect more, and if you feel youre not getting it, youll complain? The question is particularly pertinent for the universities of Southampton and Westminster on the day they are exposed for dragging their feet with a legally established adjudicator. Both vice-chancellors were unavailable for inter
20、view. In a statement, Professor Debra Humphris, Southamptons pro-vice-chancellor, education, said the vast majority of the small number of student complaints are dealt with swiftly, described the dialogue with the OIA as “constructive and supportive“ and said that an improved complaints procedure wi
21、ll be in place this autumn. In a more defiant statement, Professor Geoffrey Petts, vice-chancellor at Westminster, points out that the university is working with the OIA towards compliance with its recommendations: “The University of Westminster was disappointed to have been cited in the OIA report.
22、 The university has robust procedures for handling the very small number of formal complaints which it receives from students.“ Aaron Porter, the president of the National Union of Students, has welcomed the new step of naming universities that dont fully co-operate with the adjudicator. “In an envi
23、ronment where students are paying higher fees and will therefore raise expectations, they need to know which institutions stick to the rules.“ He also makes this warning: “Faced with increasing competition to recruit students, many universities are being tempted to make grander and grander claims. T
24、hey need to improve their offer, but they need to be honest in what they promise.“ The advice is echoed by Steve Smith, president of Universities UK and vice-chancellor of the University of Exeter. He sees, in the adjudicators annual report, a sector getting to grips with a new world where students
25、are more demanding and will make sure universities correctly follow procedures. “It is vital that institutions are honest and transparent about what students can expect from their courses. In an age of marketing, dont oversell. Any institution will have to make sure they do what they say.“ 2 Southam
26、pton and Westminsters being named shows that_. （ A） the independent adjudicator is quite impartial （ B） the two universities have a very bad reputation （ C） universities are expected to be more responsible （ D） college students are treated with much respect now 3 What is said about last years compla
27、ints against universities in England and Wales? （ A） Few of them turned out to be completely justified. （ B） They were much less than those on the year before. （ C） Most of the complaints were exposed in the report. （ D） The number of the complaints reached a record high. 4 According to Rob Behrens,
28、 the increase in complaints is likely to continue as long as_. （ A） we are living in a customer culture （ B） universities increase tuition fees （ C） students have to pay their tuition fees （ D） the level of unemployment keeps rising 5 When a student complained about an exam question, the University
29、of Westminster . （ A） deliberately delayed the investigation （ B） didnt deal with the complaint swiftly （ C） modified the marking scheme promptly （ D） handled the case following official rules 6 Behrens believes that complaints play an important role in_. （ A） safeguarding the student experience （ B
30、） protecting the interests of universities （ C） enhancing customers shopping experience （ D） improving government employees service 7 Students and their families expect that universities wanting more tuition fees will_. （ A） offer more part-time jobs （ B） lower entrance requirements （ C） increase st
31、udent satisfaction （ D） invest more in teaching facilities 8 For the OIA, to resolve more complaints with limited resources, one option is to_. （ A） urge universities to simplify their procedures （ B） use the telephone to deal with the complaints （ C） cooperate with officials from other countries （
32、D） send an independent ombudsman to each school 9 According to Professor Debra Humphris, the University of Southampton will be ready to use_this autumn. 10 Aaron Porter warns that universities should not only_but also be frank in their offer. 11 Steve Smith, president of Universities UK, understands
33、 that we have entered a new era where students become more_. Section A Directions: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be
34、spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer. （ A） She finds the speech of the mayor boring. （ B） She thinks the new mayor is a good speaker. （ C） She is tired of watching the p
35、olitical speeches on TV. （ D） She has no idea how well the mayor did in the speech. （ A） The new apartments can accommodate 500 students. （ B） The new apartments are not available until next month. （ C） Most students cant afford to live in the new apartments. （ D） It takes only 5 minutes to reach th
36、e campus from the apartments. （ A） He thought Dr. Parkers tests were easy. （ B） Dr. Parker is no longer teaching history. （ C） The womans source of information is reliable. （ D） He didnt enjoy taking history tests of Dr. Parkers. （ A） A case of bank robbery. （ B） The search for the reliable witness
37、（ C） The interview with the bank clerk. （ D） The terrific detective story. （ A） Wait for his cousin. （ B） Go to the airport. （ C） Prepare dinner. （ D） Go to the concert. （ A） Worried. （ B） Cheerful. （ C） Confident. （ D） Angry. （ A） At a reception desk. （ B） At a store. （ C） In a bank. （ D） In a hote
38、l. （ A） Sign his name for the fan. （ B） Fill in an application form. （ C） Exchange gifts with his friends. （ D） Get a purchase refunded. （ A） Men who like donkeys. （ B） Men who love to laugh loudly. （ C） Men who are humorous. （ D） Men who feel donkeys are silly. （ A） They go out to enjoy a jazz conc
39、ert. （ B） The man invites her out to have a dinner. （ C） They have a good conversation over coffee. （ D） The man comes to have dinner at her home. （ A） Dating service agent and customer. （ B） Colleagues working in the same office. （ C） Interviewer and interviewee in a survey. （ D） Close friends who
40、talk about almost everything. （ A） Everybodys talking about E-mail nowadays. （ B） If you dont have one, you will be out of time. （ C） Its the easiest way to communicate with other users. （ D） Its printed on every card people exchange with others. （ A） It may not be of a high level of security. （ B）
41、It cannot contain any commercial information. （ C） You can only use the free E-mail account at home. （ D） It is difficult to get access to the website with such service. （ A） Internet Explorer. （ B） IE and Windows. （ C） The operating system. （ D） Additional software. （ A） Print an E-mail address on
42、her card. （ B） Check her hardware and software. （ C） Pay the ISP for the E-mail account. （ D） Try to get a free E-mail account. Section B Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be
43、spoken only once. After you hear a question, you must choose the best answer from the four choices marked A, B, C and D. （ A） Olivetti earned more in the 1960s than in the 1950s. （ B） By 1930 Olivetti produced 13,000 typewriters a year. （ C） Some of Olivettis 700 staff regularly visited customers in
44、 Italy. （ D） Olivetti set up offices in other countries from the very beginning. （ A） Camillo Olivettis death. （ B） Its slow progress. （ C） A period of financial problem. （ D） Its agreements with other companies. （ A） It produces the best typewriter in the world. （ B） It exports more typewriters tha
45、n other computers. （ C） It designs the worlds first mainframe computer. （ D） It has five independent companies with its head office in Ivrea. （ A） He never watched TV. （ B） He read what he had to. （ C） He found reading unbelievable. （ D） He considered reading part of his life. （ A） It helps him to r
46、ealize his dream. （ B） It opens up a wider world for him. （ C） It makes his college life more interesting. （ D） It increases his interest in worldwide travel. （ A） Why do I read? （ B） How do I read? （ C） What do I read? （ D） When do I read? （ A） She was not very polite. （ B） She was not clearly hear
47、d. （ C） She was often misunderstood. （ D） She was unable to speak good English. （ A） She was good at pretending. （ B） She was rude to the stockbroker. （ C） She was ready to help her mother. （ D） She was unwilling to phone for her mother. （ A） It confuses her. （ B） It embarrasses her. （ C） It helps h
48、er understand the world. （ D） It helps her tolerate rude people. （ A） It has a very bad reputation in America. （ B） It may bring inconvenience in America. （ C） It is vivid and direct to non-native speakers. （ D） It is clear and natural to non-native speakers. Section C Directions: In this section, y
49、ou will hear a passage three times. When the passage is read for the first time, you should listen carefully for its general idea. When the passage is read for the second time, you are required to fill in the blanks numbered from 36 to 43 with the exact words you have just heard. For blanks numbered from 44 to 46 you are required to fill in the missing information. For these blanks, you can either use the exact words you have just heard or write down the 36 Social change is mo
