1、BS EN 16763:2017Services for fire safety systemsand security systemsBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS EN 16763:2017 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of EN 16763:2017.The UK participation in its preparati
2、on was entrusted to TechnicalCommittee FSS/0, Fire safety and security systems.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correc
3、tapplication. The British Standards Institution 2017. Published by BSI Standards Limited 2017ISBN 978 0 580 86641 8ICS 03.080.20Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the authority of theStandards Policy and Strategy
4、Committee on 31 January 2017.Amendments/Corrigenda issued since publicationDate Text affectedBS EN 16763:2017EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16763 January 2017 ICS 03.080.20 English version Services for fire safety systems and security systems Prestations de services pour les sy
5、stmes de scurit incendie et les systmes de sret Dienstleistungen fr Brandsicherheitsanlagen und Sicherheitsanlagen This European Standard was approved by CEN on 23 October 2016. CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for g
6、iving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC member. This European Standard exist
7、s in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN and CENELEC membe
8、rs are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Ma
9、lta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN/CENELEC All rights of exploitation in any form and by any means reserved worldwide for CEN
10、 national Members and for CENELEC Members. Ref. No. EN 16763:2017 EBS EN 16763:2017EN 16763:2017 (E) 2 Contents Page European foreword . 3 Introduction 4 Figure 1 Position of this European Standard within European Standards framework 5 1 Scope 6 2 Terms and definitions . 6 3 Requirements . 8 3.1 Gen
11、eral 8 Figure 2 Stages of work for fire safety systems and security systems 8 3.2 Requirements for the service provider . 8 3.3 Requirements for subcontracting 10 3.4 Requirements for staff . 10 3.4.1 General . 10 3.4.2 Role A 10 3.4.3 Role B 11 3.4.4 Role C 11 3.5 Requirements for service output .
12、11 3.5.1 General requirements 11 3.5.2 Requirements for maintenance providers . 12 Annex A (informative) Guidance on the documentation for the stages of work 13 A.1 General . 13 A.2 Planning . 13 A.3 Design . 13 A.4 Installation . 13 A.5 Commissioning 14 A.6 Verification . 14 A.7 Handover . 14 A.8 M
13、aintenance . 14 BS EN 16763:2017EN 16763:2017 (E) 3 European foreword This document (EN 16763:2017) has been prepared by Technical Committee CEN-CENELEC/TC 4 “Services for fire safety and security systems”, the secretariat of which is held by DIN. This European Standard shall be given the status of
14、a national standard, either by publication of an identical text or by endorsement, at the latest by July 2017, and conflicting national standards shall be withdrawn at the latest by July 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of pate
15、nt rights. CEN shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organisations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, C
16、zech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United King
17、dom. BS EN 16763:2017EN 16763:2017 (E) 4 Introduction Many national and regional authorities and organizations within Europe publish services standards for the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems. This Eu
18、ropean Standard is intended to create a common understanding for a minimum service level by establishing criteria for the service level of service providers, the involved staff and the output of services provided. The European Parliament and the Council passed into law on 2006-12-12 the directive 20
19、06/123/EC “Services in the internal market” (SD). This Service Directive establishes general provisions facilitating service providers the freedom of establishment and the free movement of services within the EU, while maintaining a high quality of services (SD, Article 1-1). The SD states in Articl
20、e 26 for a “Policy on Quality of Services” to enhance qualified service compatibility between the Member States. This European Standard was prepared to support the intention of Article 26-5 of the SD. This European Standard does not replace the work of other CEN/CENELEC committees such as CEN/TC 72,
21、 CLC/TC 79 and CEN/TC 191. It should be read in conjunction with their standards and application guidelines for the use of their products and systems. Only services for the systems within the scopes of CEN/TC 72, CLC/TC 79 and CEN/TC 191 are covered in this European Standard with the exceptions defi
22、ned in the scope. This European Standard is intended to be applied in conjunction with application guidelines, either European (if any) or national, as well as with national laws and regulations in the field of expertise and can be used as the basis for establishing certification schemes for declare
23、d services but is not intended to be applied on its own as a certification scheme. Figure 1 shows the position of this European Standard within the relevant European Standards framework. Having all parts of Figure 1 will help to achieve a consistent implementation of this European Standard. BS EN 16
24、763:2017EN 16763:2017 (E) 5 Figure 1 Position of this European Standard within European Standards framework BS EN 16763:2017EN 16763:2017 (E) 6 1 Scope This European Standard specifies the minimum requirements for service providers as well as the competencies, knowledge and skills of their involved
25、staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely. This European Standard is applicable to services for: a) fire safety systems
26、 including, but not limited to, fire detection and fire alarm systems, fixed firefighting systems and smoke and heat control systems; b) security systems including, but not limited to, intruder and hold-up alarm systems, access control systems, external perimeter security systems and video surveilla
27、nce systems; c) a combination of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centres are not included. This European Standard is applicable regardless of project
28、size. This European Standard is applicable regardless of the service providers organizational structure and size. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 authorized person of the service provider person(s) that represent(s) the servic
29、e provider, holds decision-making authority and makes commercial and contractual commitments 2.2 staff persons working under the responsibility of the service provider 2.3 system set of interacting or interdependent components forming an integrated whole 2.4 subcontractor individual or organization
30、contracted to perform part of the obligations of another providers contract 2.5 stage of work self-contained element of work 2.6 field of expertise area of activity in which specific knowledge and technology are applied, and for which specific competencies in one or more of the stages of work are re
31、quired BS EN 16763:2017EN 16763:2017 (E) 7 2.7 declared services stages of work in a field of expertise in which the service provider operates 2.8 service provider organization or part of an organization delivering one or more services to a client 2.9 planning specifications of protection objectives
32、 and scope of the system(s) based on identified risks and known boundary conditions 2.10 design selection and location of components such that the resulting system meets the specified system objectives of the planning 2.11 installation implementation of the design, specifically the assembling, mount
33、ing and connecting of the relevant system components 2.12 commissioning activating and testing of the system according to the design 2.13 verification process of confirming that the commissioned system meets the planning, design, installation and commissioning requirements 2.14 handover process of t
34、ransferring the responsibility of the system to the organization specified in the contract 2.15 maintenance combination of preventive and corrective activities during the life of the system, which are intended to retain it in, or restore it to, a state in which it can perform the required function 2
35、.16 client party for which services are provided 2.17 acknowledged rule of technology technical provision acknowledged by a majority of representative experts as reflecting the state of the art SOURCE: EN 45020:2006, definition 1.5 BS EN 16763:2017EN 16763:2017 (E) 8 3 Requirements 3.1 General The c
36、ontent of this European Standard relates to the stages of work (see Figure 2). NOTE The numbering in Figure 2 corresponds to Clause 2. Figure 2 Stages of work for fire safety systems and security systems See Annex A for guidance on the documentation for the stages of work. Service providers shall pr
37、ovide and declare a package of stages of work according to the relevant application guidelines. 3.2 Requirements for the service provider For the purpose of identification, the service provider shall provide those with a legitimate interest with the information below, including but not limited to: r
38、egistered name and trading name (if different) and place of registration of the service provider, which shall be located in a country which is a member of CEN/CENELEC; geographical address(es) for the area(s) from where the services are executed; BS EN 16763:2017EN 16763:2017 (E) 9 contact address d
39、etails (e.g. email, mailing address, telephone); authorized person; registration as per the relevant national requirements. The service provider shall clearly stipulate in which countries it claims to execute which services. The service provider shall meet the national laws and regulations applicabl
40、e in the country where the declared services are executed. Additionally the service provider shall use this document only in conjunction with European standards and national guidelines (e.g. application guidelines etc.) if available in the declared services in the area where the services are execute
41、d. The service provider shall: a) have resources, infrastructure (e.g. tools, equipment), knowledge and skills to fulfil the declared services, b) have processes for identification and fulfilment of requirements for a stage of work in accordance with the contract, relevant laws and regulations, auth
42、orities, standards, and other applicable documents (e.g. application guidelines, trade association, insurance and certification body guidelines), c) have processes to collect and check all information required to successfully execute the declared services, d) have processes to ensure execution of de
43、clared services in accordance with the output from b) and c), e) have processes for recording executed services and maintaining these records. If the duration of maintaining records is not covered by regulation, maintaining records for the duration of the contract plus an additional 5 year period is
44、 required, f) have executed services in the field of expertise, NOTE 1 This can be demonstrated by three completed projects within a 12 month period. g) have initial and ongoing staff training, relative to their role (3.4) for the declared services, h) have processes to train involved staff and any
45、subcontractors of all local or site related safety and security requirements, i) have insurance for all declared services in the geographical area where the services are executed, j) have a management system implemented that covers the quality of the execution of the declared services, NOTE 2 A mana
46、gement system such as EN ISO 9001 or similar fulfils the requirement. k) have access to the applicable manufacturers instructions for components and systems for the declared services, l) have access to all applicable standards, application guidelines, either European (if any) or national, regulation
47、s for the declared services in the geographical area where the services are executed, BS EN 16763:2017EN 16763:2017 (E) 10 m) keep all client related information confidential and secure unless agreed with the client or required by regulation and shall restrict access to this information so that only
48、 authorized parties have access, n) where allowed by regulation and where required, provide evidence of security vetting of the relevant staff and have processes for regular updating, o) where allowed by regulation and where required, provide evidence of security vetting of the company and have proc
49、esses for regular updating, p) use components and systems complying with the existing standards and/or acknowledged rules of technology. 3.3 Requirements for subcontracting The service provider shall have processes to monitor and manage the quality of subcontracted services. Subcontracting of services within the scope of this European Standard shall not release the service provider of his responsibility to the client for those services performed. 3.4 Requirements for staff 3.4.1 General The service provider shall identify the staff undertaking the roles A,
