1、BRITISH STANDARD BS EN ISO 11064-1:2001 Ergonomic design of control centres Part 1: Principles for the design of control centres The European Standard EN 11064-1:2001 has the status of a British Standard ICS 13.180 NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBS EN ISO 11064
2、-1:2001 This British Standard, having been prepared under the direction of the Health and Environment Sector Policy and Strategy Committee, was published under the authority of the Standards Policy and Strategy Committee on 12 December 2001 BSI 12 December 2001 ISBN 0 580 38772 0 National foreword T
3、his British Standard is the official English language version of EN 11064-1:2000. It is identical with ISO 11064-1:2000. The UK participation in its preparation was entrusted by Technical Committee PH/9, Applied Ergonomics, to Subcommittee PH9/6, User systems interfaces, which has the responsibility
4、 to: A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-references The British Standards which implement international or European publications referred to in this document may be found in the BSI Standards Catalogue under the section entitled
5、 “International Standards Correspondence Index”, or by using the “Find” facility of the BSI Standards Electronic Catalogue. A British Standard does not purport to include all the necessary provisions of a contract. Users of British Standards are responsible for their correct application. Compliance
6、with a British Standard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related inter
7、national and European developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, the EN foreword page, the ISO title page, pages ii to v, a blank page, pages 1 to 30, the Annex ZA page and a back cover. The BSI copyri
8、ght date displayed in this document indicates when the document was last issued. Amendments issued since publication Amd. No. Date CommentsEUROPEANSTANDARD NORMEEUROPENNE EUROPISCHENORM ENISO110641 December2000 ICS13.180;25.040.10 Englishversion ErgonomicdesignofcontrolcentresPart1:Principlesforthe
9、designofcontrolcentres(ISO110641:2000) Conceptionergonomiquedescentresdecommande Partie1:Principespourlaconceptiondescentresde commande(ISO110641:2000) ErgonomischeGestaltungvonLeitzentralenTeil1: GrundstzefrdieGestaltungvonLeitzentralen(ISO 110641:2000) ThisEuropeanStandardwasapprovedbyCENon15Decem
10、ber2000. CENmembersareboundtocomplywiththeCEN/CENELECInternalRegulationswhichstipulatetheconditionsforgivingthisEurope an Standardthestatusofanationalstandardwithoutanyalteration.Uptodatelistsandbibliographicalreferencesconcernings uchnational standardsmaybeobtainedonapplicationtotheManagementCentre
11、ortoanyCENmember. ThisEuropeanStandardexistsinthreeofficialversions(English,French,German).Aversioninanyotherlanguagemadebytra nslation undertheresponsibilityofaCENmemberintoitsownlanguageandnotifiedtotheManagementCentrehasthesamestatusasthe official versions. CENmembersarethenationalstandardsbodies
12、ofAustria,Belgium,CzechRepublic,Denmark,Finland,France,Germany,Greece, Iceland,Ireland,Italy,Luxembourg,Netherlands,Norway,Portugal,Spain,Sweden,SwitzerlandandUnitedKingdom. EUROPEANCOMMITTEEFORSTANDARDIZATION COMITEUROPENDENORMALISATION EUROPISCHESKOMITEEFRNORMUNG ManagementCentre:ruedeStassart,36B
13、1050Brussels 2000CEN Allrightsofexploitationinanyformandbyanymeansreserved worldwideforCENnationalMembers. Ref.No.ENISO110641:2000ECorrected20010404 Foreword ThetextoftheInternationalStandardISO110641:2000hasbeenpreparedbyTechnicalCommitteeISO/TC 159“Ergonomics“incollaborationwithTechnicalCommitteeC
14、EN/TC122“Ergonomics“,thesecretariatof whichisheldbyDIN. ThisEuropeanStandardshallbegiventhestatusofanationalstandard,eitherbypublicationofanidentical textorbyendorsement,atthelatestbyJune2001,andconflictingnationalstandardsshallbewithdrawnatthe latestbyJune2001. AccordingtotheCEN/CENELECInternalRegu
15、lations,thenationalstandardsorganizationsofthefollowing countriesareboundtoimplementthisEuropeanStandard:Austria,Belgium,CzechRepublic,Denmark, Finland,France,Germany,Greece,Iceland,Ireland,Italy,Luxembourg,Netherlands,Norway,Portugal, Spain,Sweden,SwitzerlandandtheUnitedKingdom. Endorsementnotice T
16、hetextoftheInternationalStandardISO110641:2000wasapprovedbyCENasaEuropeanStandard withoutanymodification. NOTE:NormativereferencestoInternationalStandardsarelistedinannexZA(normative). ENISO110641:2001Reference number ISO 11064-1:2000(E) INTERNATIONAL STANDARD ISO 11064-1 First edition 2000-12-15 Er
17、gonomic design of control centres Part 1: Principles for the design of control centres Conception ergonomique des centres de commande Partie 1: Principes pour la conception des centres de commande ENISO110641:2001ii ENISO110641:2001 iii Contents Page Foreword.iv Introduction.v 1 Scope 1 2 Normative
18、references 1 3 Terms and definitions .1 4 General considerations and principles of ergonomic design.3 5 Framework for an ergonomic design process6 6 Phase A: Clarification8 7 Phase B: Analysis and definition.10 8 Phase C: Conceptual design 17 9 Phase D: Detailed design19 10 Phase E: Operational feed
19、back24 Annex A (informative) Examples of systems .26 Annex B (informative) Basic requirements and constraints to be clarified in clause 6.27 Bibliography30 ENISO110641:2001iv Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO
20、 member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, gover
21、nmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC D
22、irectives, Part 3. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the
23、 elements of this part of ISO 11064 may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. International Standard ISO 11064-1 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system inter
24、action. ISO 11064 consists of the following parts, under the general title Ergonomic design of control centres: Part 1: Principles for the design of control centres Part 2: Principles for the arrangement of control suites Part 3: Control room layout Part 4: Layout and dimensions of workstations Part
25、 5: Displays and controls Part 6: Environmental requirements for control rooms Part 7: Principles for the evaluation of control centres Part 8: Ergonomic requirements for specific applications Annex A and B of this part of ISO 11064 are for information only. ENISO110641:2001 v Introduction Driven by
26、 demands for safer, more reliable and efficient operations, innovations in information technology have led to the increased use of automation and centralized supervisory control in the design of user-system interfaces and their associated operational environments. Notwithstanding these developments,
27、 the operator has retained a critical role in monitoring and supervising the behaviour of these complex automated systems. As the scale of automated solutions has grown, so have the consequences of equipment and human failures. The job of the operator can at times be very demanding. The consequences
28、 resulting from inappropriate operator action in control rooms, such as acts of omission, commission, timing, sequence and so on, can be potentially disastrous. Accordingly, this part of ISO 11064 has been prepared to set up a generic framework for applying requirements and recommendations relating
29、to ergonomic and human factors in designing and evaluating control centres with the view to eliminating or minimizing the potential for human errors. A specific control centre project is often part of a design project for a larger system. The design of the control centre should not be developed sepa
30、rately from the objectives and goals associated with the context of this wider system. Consequently, it is necessary to view the ergonomic aspects of a control room design in relation to issues which, at first sight or by tradition, may seem to fall outside the scope of ergonomic design projects. Th
31、ese judgements will need to be taken on a case by case basis and are not necessarily resolved by a prescriptive approach. This part of ISO 11064 includes requirements and recommendations for a design project of a control centre in terms of philosophy and process, physical design and concluding desig
32、n evaluation, and it can be applied to both the elements of a control room project, such as workstations and overview displays, as well as to the overall planning and design of entire projects. Other parts of ISO 11064 deal with more detailed requirements associated with specific elements of a contr
33、ol centre. ENISO110641:2001ENISO110641:2001INTENRATIONAL TSANDADR ISO -460111:(0002E) ISO 0002 All rights rsedevre 1 Ergonomic design of control centres Part 1: Principles for the design of control centres 1 Scope This part of ISO 11064 specifies ergonomic principles, recommendations and requirement
34、s to be applied in the design of control centres, as well as in the expansion, refurbishment and technological upgrades of control centres. It covers all types of control centres typically employed for process industries, transportation and logistic control systems and people deployment services. Al
35、though this part of ISO 11064 is primarily intended for non-mobile control centres, many of the principles specified in this document could be applicable to mobile control centres, such as those found on ships and aircraft. 2 Normative references The following normative documents contain provisions
36、which, through reference in this text, constitute provisions of this part of ISO 11064. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this part of ISO 11064 are encouraged to investigate the possibilit
37、y of applying the most recent editions of the normative documents indicated below. For undated references, the latest edition of the normative document referred to applies. Members of ISO and IEC maintain registers of currently valid International Standards. ISO 6385, Ergonomic principles in the des
38、ign of work systems. ISO 11064-3, Ergonomic design of control centres Part 3: Control room layout. 3 Terms and definitions For the purposes of this part of ISO 11064, the following terms and definitions apply. 3.1 control centre combination of control rooms, control suites and local control stations
39、 which are functionally related and all on the same site ISO 11064-3:1999, definition 3.1 3.2 control room core functional entity, and its associated physical structure, where operators are stationed to carry out centralized control, monitoring and administrative responsibilities ISO 11064-3:1999, d
40、efinition 3.4 3.3 control suite group of functionally related rooms, co-located with the control room and including it, which houses the supporting functions to the control room, such as related offices, equipment rooms, rest areas and training rooms ISO 11064-3:1999, definition 3.6 ENISO110641:2001
41、1ISO -460111:(0002E) 2 ISO 0002 All rights rsedevre 3.4 design specification detailed description of features of the control suite, including room arrangements, equipment, workstation displays and operator controls, which meets the control centres overall requirements with regard to development, pro
42、curement and construction 3.5 function allocation distribution of functions between human and machine 3.6 functional analysis analysis identifying those requirements which need to be met by humans or machines in order to achieve the operational goal 3.7 functional specification record, put together
43、from functional analysis, of what the control centre is to include in terms of objectives, functions, support of users and machines, relationships with external systems, and physical and environmental attributes 3.8 human-centred design approach approach to interactive system development, focusing s
44、pecifically on making systems usable, and emphasizing the role of human operators as control agents who maintain authority within a working system 3.9 job design process of determining what the job content should be for a set of work tasks and how the tasks should be organized and interlinked NOTE F
45、or the purpose of this part of ISO 11064, a definition of job design is introduced which indicates the design of several jobs, instead of one job (such as specified in EN 614-1:1995, annex B). 3.10 local control station operator interface that is located near the equipment or system being monitored
46、and/or controlled ISO 11064-3:1999, definition 3.15 3.11 primary user person engaged in those job functions normally associated with control centre activities EXAMPLES Operator, assistant operator, foreman or supervisor. 3.12 secondary user person that occasionally uses or maintains the control cent
47、re EXAMPLES Maintenance engineers, cleaners, managers or visitors. 3.13 situational analysis task analysis in an existing situation to analyse all the behavioural aspects of the work system, such as revealing practical experiences, informal communication, expectations and complaints of current users
48、 and any other facts that might be useful for redesign purposes ENISO110641:20012ISO -460111:(0002E) ISO 0002 All rights rsedevre 3 3.14 task analysis analytical process employed to determine the specific behaviours required of people when operating equipment or doing work ISO 9241-5:1998 3.15 validation confirmation by examination and tangible evidence that the particular requirements for a specific intended use are fulfilled N
