1、BSI Standards PublicationBS EN ISO 11064-4:2013Ergonomic design of controlcentresPart 4: Layout and dimensions ofworkstations (ISO 11064-4:2013)BS EN ISO 11064-4:2013 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of EN ISO11064-4:2013. It supersedes BS EN ISO 11064-
2、4:2004 which iswithdrawn.The UK participation in its preparation was entrusted to TechnicalCommittee PH/9, Applied ergonomics.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a
3、 contract. Users are responsible for its correctapplication. The British Standards Institution 2013. Published by BSI StandardsLimited 2013ISBN 978 0 580 70331 7ICS 13.180Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the aut
4、hority of theStandards Policy and Strategy Committee on 30 November 2013.Amendments issued since publicationDate Text affectedEUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 11064-4 November 2013 ICS 13.180 Supersedes EN ISO 11064-4:2004English Version Ergonomic design of control centres -
5、Part 4: Layout and dimensions of workstations (ISO 11064-4:2013) Conception ergonomique des centres de commande - Partie 4: Agencement et dimensionnement du poste de travail (ISO 11064-4:2013) Ergonomische Gestaltung von Leitzentralen - Teil 4: Auslegung und Mae von Arbeitspltzen (ISO 11064-4:2013)
6、This European Standard was approved by CEN on 24 August 2013. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical refe
7、rences concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CE
8、N member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedoni
9、a, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPIS
10、CHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2013 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 11064-4:2013 EBS EN ISO 11064-4:2013EN ISO 11064-4:2013 (E) 3 Foreword This document
11、(EN ISO 11064-4:2013) has been prepared by Technical Committee ISO/TC 159 “Ergonomics“ in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an ident
12、ical text or by endorsement, at the latest by May 2014, and conflicting national standards shall be withdrawn at the latest by May 2014. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsi
13、ble for identifying any or all such patent rights. This document supersedes EN ISO 11064-4:2004. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cypr
14、us, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United
15、 Kingdom. Endorsement notice The text of ISO 11064-4:2013 has been approved by CEN as EN ISO 11064-4:2013 without any modification. BS EN ISO 11064-4:2013ISO 11064-4:2013(E) ISO 2013 All rights reserved iiiContents PageForeword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitio
16、ns . 14 Initial control workstation layout considerations 35 Factors determining control workstation design . 45.1 General user considerations 55.2 Visual tasks . 95.3 Auditory tasks . 105.4 Working postures 106 Control workstation layout .126.1 General layout considerations 136.2 Layout requirement
17、s 147 Control workstation dimensions 177.1 Dimension considerations . 177.2 Seated control workstations 177.3 Standing control workstations . 18Annex A (informative) Arranging displays and control workstations 19Annex B (informative) Conformance matrix .30Bibliography .37BS EN ISO 11064-4:2013ISO 11
18、064-4:2013(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject f
19、or which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on
20、 all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted.
21、 This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2. www.iso.org/directivesAttention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or al
22、l such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received. www.iso.org/patentsAny trade name used in this document is information given for the convenience of users and does
23、not constitute an endorsement.The committee responsible for this document is ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction.This second edition cancels and replaces the first edition (ISO 11064-4:2004), which has been technically revised.ISO 11064 consists of the f
24、ollowing parts, under the general title Ergonomic design of control centres: Part 1: Principles for the design of control centres Part 2: Principles for the arrangement of control suites Part 3: Control room layout Part 4: Layout and dimensions of workstations Part 5: Displays and controls Part 6: E
25、nvironmental requirements for control centres Part 7: Principles for the evaluation of control centresiv ISO 2013 All rights reservedBS EN ISO 11064-4:2013ISO 11064-4:2013(E)IntroductionThis part of ISO 11064 establishes ergonomic requirements, recommendations and guidelines for the design of workpl
26、aces in control centres.All types of control centres are covered, including those for the process industry, transport and dispatching systems and emergency services. Although this part of ISO 11064 is primarily intended for non-mobile control centres, many of the principles are relevant to mobile ce
27、ntres such as those found on ships, locomotives and aircraft.User requirements are a central theme of this part of ISO 11064 and the processes described are designed to take into account the needs of users at all design stages. The overall strategy for dealing with user requirements is presented in
28、ISO 11064-1. ISO 11064-2 provides guidance on the design and planning of the control room in relation to its supporting areas. Requirements for the layout of the control room are covered by ISO 11064-3. Displays and controls, human computer interaction and the physical working environment are presen
29、ted in ISO 11064-5 and ISO 11064-6. Evaluation principles are dealt with in ISO 11064-7.The users of this standard are assumed to have some understanding of anthropometry, its use and limitations, and its application in the context of control rooms. Where this understanding is in doubt, it is recomm
30、ended that the advice of an expert be sought.The ultimate beneficiaries of this part of ISO 11064 will be the operator within the control room and other such users. It is the needs of these users that provide the ergonomic requirements that are addressed by the International Standards developers. Al
31、though it is unlikely that the end user will read this International Standard, or even know of its existence, its application should provide the user with interfaces that are more usable and a working environment which is more consistent with operational demands, and result in a solution which will
32、improve system performance, minimize error and enhance productivity. ISO 2013 All rights reserved vBS EN ISO 11064-4:2013BS EN ISO 11064-4:2013Ergonomic design of control centres Part 4: Layout and dimensions of workstations1 ScopeThis part of ISO 11064 specifies ergonomic principles, recommendation
33、s and requirements for the design of workstations found in control centres. It covers control workstation design with particular emphasis on layout and dimensions. It is applicable primarily to seated, visual-display-based workstations, although control workstations at which operators stand are also
34、 addressed. These different types of control workstation are to be found in applications such as transportation control, process control and security installations. Most of these workstations now incorporate flat-display screens for the presentation of information.2 Normative referencesThe following
35、 documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO 7250-1:2008, Basi
36、c human body measurements for technological design Part 1: Body measurement definitions and landmarksISO 9241-410:2008, Ergonomics of human-system interaction Part 410: Design criteria for physical input devicesISO 9241-5:1998, Ergonomic requirements for office work with visual display terminals (VD
37、Ts) Part 5: Workstation layout and postural requirementsISO 11064-3:1999, Ergonomic design of control centres Part 3: Control room layoutISO 11428:1996, Ergonomics Visual danger signals General requirements, design and testing3 Terms and definitionsFor the purposes of this part of ISO 11064, the fol
38、lowing terms and definitions apply.3.1control workstationsingle or multiple working position, including all equipment such as computers and communication terminals and furniture at which control and monitoring functions are conductedSOURCE: ISO 11064-3:1999, 3.7.3.2cone of fixationsangular extent to
39、 which the line of sight can be swept by rotating the eyeball in the skull while the head restsINTERNATIONAL STANDARD ISO 11064-4:2013(E) ISO 2013 All rights reserved 1BS EN ISO 11064-4:2013ISO 11064-4:2013(E)3.3legibilityability for unambiguous identification of single characters or symbols that ma
40、y be presented in a non-contextual formatSOURCE: ISO 9241-302:2008, 3.3.35.3.4line-of-sightline connecting the point of fixation and the centre of the pupilNote 1 to entry: The line-of-sight with two eyes is the line connecting the point of fixation and the midpoint between the two pupilsSOURCE: ISO
41、 9241-302:2008, 3.3.36.3.5nearpointnearest viewing distance to which the eye accommodates3.6normal line-of-sightinclination of the line-of-sight with respect to the horizontal plane, when the muscles assigned for the orientation of the eyes are relaxed3.7percentilevalue of a variable below which a c
42、ertain percentage of observations fall3.8reach envelopethree-dimensional space in which an operator can comfortably reach and manipulate controls by either hand while assuming a posture normally anticipated for the task3.9task zonespace determined by the equipment and activities required for the con
43、duct of a particular task3.10visual angleangle subtended at the eye by the viewed object, e.g. a character or symbol3.11visual field, field of visionphysical space visible to an eye in a given positionSOURCE: ISO 8995:1989, 3.1.10.Note 1 to entry: In this standard the use of both eyes is assumed for
44、 visual field considerations.Note 2 to entry: The position of the visual field depends on the direction of the line-of-sight.Note 3 to entry: Separate, distinct stimuli in the visual field will be detected even if they appear simultaneously.Note 4 to entry: While the extent of the visual field is ap
45、proximately 35 around the line-of-sight, only between 1 and 2 of these are for sharp vision.3.12work environmentphysical, chemical, biological, organizational, social and cultural factors surrounding a workerSOURCE: ISO 6385:2004, 2.6.2 ISO 2013 All rights reservedBS EN ISO 11064-4:2013ISO 11064-4:2
46、013(E)3.13work spacevolume allocated to one or more persons in the work system to complete the work taskSOURCE: ISO 6385:2004, 2.15.3.14workstationcombination of work equipment for a particular person in a work spaceSOURCE: ISO 11064-2:2000, 3.5.Note 1 to entry: It is possible that several persons m
47、ay share a particular control workstation, or that several persons alternate several workstations within any period of time (i.e. on an hourly, daily, weekly basis).3.15work taskactivity or set of activities required by the worker to achieve an intended outcomeSOURCE: ISO 6385:2004, 2.17.4 Initial c
48、ontrol workstation layout considerationsThe starting point for control workstation design (shape and dimensions) is a list of work tasks and related work characteristics. The human operator may need certain facilities, such as displays, input devices and communication equipment. Work space may also
49、be required for special control-room-related tasks such as paper work. For each task, a compilation of the requirements of the associated devices is needed. By taking account of job designs, task zones are combined together into control workstation arrangements. The grouping of control workstations into control room layouts is discussed in ISO 11064-2 and ISO 11064-3.Requirements identified for each task zone are inputs for the detailed engineering of control workstations.A systematic approach to designing control workstati
