1、Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/2010 06:24, Uncontrolled Copy, (c) BSIg49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59g38g40g51g55g3g36g54g3g51g40g53g48g44g55g55g40g39g3g37g60g3g38g50g51g60g53g44g42g43g55g3g47g36g58c
2、ommunication Guidelines and examplesICS 13.020.10Environmental management Environmental BRITISH STANDARDBS EN ISO 14063:2010BS EN ISO 14063:2010Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/2010 06:24, Uncontrolled Copy, (c) BSICompliance with a British Standard cannot confer immunity
3、 from legal obligations.This British Standard waspublished under the authorityof the Standards Policy andStrategy Committeeon 31 August 2006 BSI 2010ISBN 978 0 580 71845 8Amendments/corrigenda issued since publicationDate Comments 31 August 2010 This corrigendum renumbers BS ISO 14063:2006 as BS EN
4、ISO 14063:2010This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. National forewordThis British Standard is the UK implementation of EN ISO 14063:2010. It is identical to ISO 14063:2006. It supersedes BS ISO 1406
5、3:2006 which is withdrawn.The UK participation in its preparation was entrusted by Technical Committee SES/1, Environmental management, to Subcommittee SES/1/-/4, Environmental communications.A list of organizations represented on this committee can be obtained on request to its Secretary.EUROPEAN S
6、TANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 14063 May 2010 ICS 13.020.10 English Version Environmental management - Environmental communication - Guidelines and examples (ISO 14063:2006) Management environnemental - Communication environnementale - Lignes directrices et exemples (ISO 14063:2006)
7、Umweltmanagement - Umweltkommunikation - Anleitungen und Beispiele (ISO 14063:2006) This European Standard was approved by CEN on 30 April 2010. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a
8、national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version
9、 in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republ
10、ic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE N
11、ORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2010 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 14063:2010: ELicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/201
12、0 06:24, Uncontrolled Copy, (c) BSI2 Foreword The text of ISO 14063:2006 has been prepared by Technical Committee ISO/TC 207 “Environmental management” of the International Organization for Standardization (ISO) and has been taken over as EN ISO 14063:2010. This European Standard shall be given the
13、status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2010, and conflicting national standards shall be withdrawn at the latest by November 2010. Attention is drawn to the possibility that some of the elements of this document may be t
14、he subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belg
15、ium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. Endorseme
16、nt notice The text of ISO 14063:2006 has been approved by CEN as a EN ISO 14063:2010 without any modification. BS EN ISO 14063:2010EN ISO 14063:2010 (E)Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/2010 06:24, Uncontrolled Copy, (c) BSIiiiContents Page1 Scope 12 Terms and definitions
17、13 Principles of environmental communication 23.1 General . 23.2 Principles . 24 Environmental communication policy . 34.1 Management commitment 34.2 Developing the policy . 35 Environmental communication strategy 45.1 General considerations 45.2 Establishing environmental communication objectives 4
18、5.3 Identifying interested parties . 55.4 Considering resource issues . 66 Environmental communication activities 66.1 Planning an environmental communication activity 66.2 Selecting environmental communication content, approaches and tools 116.3 Performing an environmental communication activity 19
19、6.4 Evaluating environmental communication . 216.5 Conducting management review and planning revisions . 22Annex A (informative) Reference table within the ISO 14000 series . 23Bibliography . 26BS EN ISO 14063:2010EN ISO 14063:2010 (E)Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/2010
20、 06:24, Uncontrolled Copy, (c) BSIivIntroduction0.1 Over the past two decades, communication on environmental values, actions and performance hasbecome an essential activity of organizations, because of increased public concern and interest, andgovernmental activities related to the environment. Org
21、anizations all over the world are increasingly confrontedwith the need to express their views, and present and explain the environmental implications of their activities,products and services. There is also a growing need to listen to interested parties, and incorporate their viewsand requirements a
22、s part of environmental communication.Organizations have a need to obtain and provide information about and respond to environmental issues,concerns and programmes. This is influenced by factors such as the organizations geographic location anddistribution, size and types of activities. Motivations
23、for communication can include the following: the interest of the organization to share information on its environmental practices; a request for information by employees or investors, a government agency, a community group, a customeror supplier, or any other interested party; the need to discuss wi
24、th interested parties, especially with target groups, a proposed action of theorganization, such as expansion of an existing facility, or siting of a new facility, or the introduction of a newproduct or service; environmental risk management; a regulatory requirement; response to complaints from int
25、erested parties; the increasing importance of addressing environmental issues.Environmental communication is the process of sharing information to build trust, credibility and partnerships, toraise awareness, and to use in decision making. The processes used and the content of environmentalcommunica
26、tion will vary with the objectives and circumstances of the organization and should be built onsubstantive information.0.2 Environmental communication is broader than environmental reporting. It has many purposes and takesmany forms. Environmental communication can be ad hoc or planned. An example o
27、f ad hoc communicationoccurs when a facility manager attends a community event and answers questions. Planned communicationcan cover the range from limited to full participation of interested parties as shown below.a) One-way communication occurs when the organization distributes information, for ex
28、ample when anorganization issues an environmental report with no opportunity for questions or discussion.b) Two-way communication occurs with an exchange of information and ideas among the organization andinterested parties.c) In participatory decision-making, including effective feedback that affec
29、ts the organization and/or the localcommunity, an organization collaborates with interested parties.0.3 Engagement with interested parties provides an opportunity for an organization to learn their issues andconcerns; it can lead to knowledge being gained by both sides and can influence opinions and
30、 perceptions.When properly done, any particular approach can be successful and satisfy the needs of the organization andinterested parties. In some cases, understanding the communication pattern/behaviour of each interested party(or target group) is also important in environmental communications. Th
31、e most effective environmentalcommunication process involves ongoing contact by the organization with internal and external interestedparties, as part of the organizations overall communications strategy.BS EN ISO 14063:2010EN ISO 14063:2010 (E)Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS,
32、08/12/2010 06:24, Uncontrolled Copy, (c) BSIvFigure 1 shows the interrelationships and flow of environmental communication.0.4 Environmental communication often results in many benefits, such as assisting interested parties in understanding an organizations environmental commitments, policies andper
33、formance, providing inputs/suggestions for improving the environmental performance of an organizations activities,products and services, and progress toward sustainability, improving understanding of interested parties needs and concerns to foster trust and dialogue, promoting an organizations envir
34、onmental credentials, achievements and performance,NOTE 1 Titles in bold and numbered refer to the clauses in this International Standard.NOTE 2 Dotted line arrows indicate the environmental communication system relationship with other elements of theorganization; full arrows indicate the interrelat
35、ionship within the environmental communication system.NOTE 3 Shading indicates the scope of the environmental communication system; darker shading indicates the overlapof the environmental communication system with the organization.Figure 1 Environmental communicationBS EN ISO 14063:2010EN ISO 14063
36、:2010 (E)Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/2010 06:24, Uncontrolled Copy, (c) BSIvi raising the importance and level of environmental awareness to support an environmentally responsibleculture and values within the organization, addressing interested parties concerns and c
37、omplaints about operational and emergency environmentalhazards, enhancing interested parties perceptions of the organization, and increasing business support and shareholder confidence.Environmental communication is one of the crucial issues to be dealt with by any organization, with or withoutan en
38、vironmental management system (EMS) in place. Environmental communication is more than a questionof organization and management, it relates to organization values as well. To ensure successful communicationprocesses, it is important for the organization to consider itself a responsible partner withi
39、n society and toaddress the environmental expectations of interested parties.BS EN ISO 14063:2010EN ISO 14063:2010 (E)Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/2010 06:24, Uncontrolled Copy, (c) BSI1Environmental management Environmental communication Guidelines and examples1Scope
40、This International Standard gives guidance to an organization on general principles, policy, strategy andactivities relating to both internal and external environmental communication. It utilizes proven and well-established approaches for communication, adapted to the specific conditions that exist
41、in environmentalcommunication. It is applicable to all organizations regardless of their size, type, location, structure, activities,products and services, and whether or not they have an environmental management system in place.This International Standard is not intended for use as a specification
42、standard for certification or registrationpurposes or for the establishment of any other environmental management system conformity requirements. Itcan be used in combination with any of the ISO 14000 series of standards, or on its own.NOTE 1 A reference table to the ISO 14000 series is provided in
43、Annex A.NOTE 2 ISO 14020, ISO 14021, ISO 14024 and ISO 14025 provide specific environmental communication tools andguidance relating to product labels and declarations.2 Terms and definitionsFor the purposes of this document, the following terms and definitions apply.2.1 environmental communicationp
44、rocess that an organization conducts to provide and obtain information, and to engage in dialogue with internaland external interested parties to encourage a shared understanding on environmental issues, aspects andperformance2.2 environmental communication policyoverall intentions and directions of
45、 an organization related to its environmental communication as formallyexpressed by top managementNOTE The environmental communication policy can be a separate policy or part of other policies within the organization.2.3 environmental communication strategyorganizations framework for implementing it
46、s environmental communication policy and for the setting ofenvironmental communication objectives and targets2.4 organizationcompany, corporation, firm, enterprise, authority or institution, or part or combination thereof, whetherincorporated or not, public or private, that has its own functions and
47、 administrationNOTE For organizations with more than one operating unit, a single operating unit may be defined as an organization.ISO 14001:2004, 3.16BS EN ISO 14063:2010EN ISO 14063:2010 (E)Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 08/12/2010 06:24, Uncontrolled Copy, (c) BSI22.5 inte
48、rested partyperson or group concerned with or affected by the environmental performance of an organizationISO 14001:2004, 3.132.6 target groupinterested party or parties selected as the focus of an organizations environmental communication activity2.7 environmental communication objectiveoverall env
49、ironmental communication goal consistent with the environmental communication policy that anorganization sets itself to achieve as part of its environmental communication strategy2.8 environmental communication targetdetailed performance requirement, applicable to the organization, which arises from the environmentalcommunication objectives and which needs to be set and met in order to achieve those objectives3 Principles of environmental communication3.1 GeneralIt is essential that an organization apply the principles described belo
