1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI Standards PublicationBS ISO 20121:2012Event sustainability management systems Requirements with guidance for use BS ISO 20121:2012 BRITISH STANDARDNational forewordThis British Standard is the UK imp
2、lementation of ISO 20121:2012. It supersedes BS 8901:2009, which will be withdrawn on 15 December 2012.The UK participation in its preparation was entrusted to SDS/1/-/2, Sustainableevents by Technical Committee SDS/1, Sustainable development co-ordinationcommittee.A list of organizations represente
3、d on these committees can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2012Published by BSI Standards Limited 2012ISBN 978 0 580 70
4、020 0 ICS 03.100.01; 13.020.01 Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 June 2012.Amendments issued since publicationDate Text affectedBS ISO 20121:201
5、2Reference numberISO 20121:2012(E)ISO 2012INTERNATIONAL STANDARD ISO20121First edition2012-06-15Event sustainability management systems Requirements with guidance for use Systmes de management responsable appliqus lactivit vnementielle Exigences et recommandations de mise en uvre BS ISO 20121:2012IS
6、O 20121:2012(E) COPYRIGHT PROTECTED DOCUMENT ISO 2012 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO
7、at the address below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Published in Switzerland ii ISO 2012 All rights reservedBS ISO 20121:2012ISO 20121:201
8、2(E) ISO 2012 All rights reserved iiiContents Page Foreword iv Introduction . v 1 Scope 1 2 Normative references 1 3 Terms and definitions . 1 4 Context of the organization 7 4.1 Understanding of the organization and its context . 7 4.2 Understanding the needs and expectations of interested parties
9、. 7 4.3 Determining the scope of the event sustainability management system . 8 4.4 Event sustainability management system 8 4.5 Sustainable development principles, statement of purpose and values 8 5 Leadership . 9 5.1 Leadership and commitment . 9 5.2 Policy 9 5.3 Organizational roles, responsibil
10、ities and authorities 10 6 Planning . 10 6.1 Actions to address risks and opportunities . 10 6.2 Event sustainability objectives and how to achieve them 11 7 Support . 12 7.1 Resources 12 7.2 Competence . 12 7.3 Awareness 13 7.4 Communication . 13 7.5 Documented information 14 8 Operation 15 8.1 Ope
11、rational planning and control 15 8.2 Dealing with modified activities, products or services . 15 8.3 Supply chain management . 15 9 Performance evaluation 16 9.1 Performance against governing principles of sustainable development 16 9.2 Monitoring, measurement, analysis and evaluation 16 9.3 Interna
12、l audit 16 9.4 Management review 17 10 Improvement 18 10.1 Nonconformity and corrective action 18 10.2 Continual improvement 18 Annex A (informative) Guidance on planning and implementing this International Standard . 19 Annex B (informative) Supply chain management 35 Annex C (informative) Evaluati
13、on 39 Bibliography 42 BS ISO 20121:2012ISO 20121:2012(E) iv ISO 2012 All rights reservedForeword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out
14、through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO coll
15、aborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International St
16、andards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements
17、of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 20121 was prepared by Project Committee ISO/PC 250, Sustainability in event management. BS ISO 20121:2012ISO 20121:2012(E) ISO 2012 All rights reserved vIntroduc
18、tion Events are sometimes, by their nature, high profile and transient, with both positive and negative social, economic and environmental impacts. This International Standard has been drafted to help organizations and individuals improve the sustainability of their event-related activities. This In
19、ternational Standard specifies the requirements of an event sustainability management system to improve the sustainability of events. It is applicable to all types and sizes of organizations involved in the design and delivery of events and accommodates diverse geographical, cultural and social cond
20、itions. At the same time it requires organizations to recognize their relationship with and impact on society and societys expectations of events. A management system standard challenges an organization to improve its process and thinking to lead to continual performance improvement and allows the o
21、rganization the flexibility to be more creative about the delivery of event-related activities without detracting from the aim of the event. A management system standard is not a checklist or a reporting framework or a method of evaluating event sustainability performance. This International Standar
22、d is intended to be applied flexibly and will allow organizations that have not formally addressed sustainable development to start to implement an event sustainability management system. Organizations with existing management systems will be able to integrate the requirements of this International
23、Standard into their existing systems. All organizations will benefit from the process of continual improvement over time. The complexity of the system and the extent of documentation and the resources devoted to it will be proportional to its defined scope, the size of the organization and the natur
24、e of the organizations activities, products and services. This is particularly the case for small and medium sized enterprises. The success of the system depends on commitment from all levels and functions, especially from top management. In addition, in order for such a management system to be succ
25、essful, it needs to be flexible and integrated within the event management process and not just regarded as a component to be added on. For maximum effectiveness, its influence needs to extend throughout the supply chain, as well as the identified stakeholders. Figure 1 provides an overview of the e
26、vent sustainability management system model for this International Standard. This International Standard can be used to prove compliance, as detailed in the Scope. BS ISO 20121:2012ISO 20121:2012(E) vi ISO 2012 All rights reserved(4.2)(4.3)(4.5)(5.2)(5.3)Figure 1 Event sustainability management syst
27、em model for this International Standard BS ISO 20121:2012INTERNATIONAL STANDARD ISO 20121:2012(E) ISO 2012 All rights reserved 1Event sustainability management systems Requirements with guidance for use 1 Scope This International Standard specifies requirements for an event sustainability managemen
28、t system for any type of event or event-related activity, and provides guidance on conforming to those requirements. This International Standard is applicable to any organization that wishes to: establish, implement, maintain and improve an event sustainability management system; ensure that it is i
29、n conformity with its stated sustainable development policy; demonstrate voluntary conformity with this International Standard by first party (self-determination and self-declaration), second party (confirmation of conformance by parties having an interest in the organization, such as clients, or by
30、 other persons on their behalf), or an independent third party (e.g. a certification body). This International Standard has been designed to address the management of improved sustainability throughout the entire event management cycle. Additional guidance and information is provided in the annexes
31、to support its implementation. 2 Normative references There are no normative references. 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 organization person or group of people that has its own functions with responsibilities, authorities and
32、relationships to achieve its objectives (3.6) Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or priv
33、ate. Note 2 to entry: For organizations with more than one operating unit, a single operating unit may be defined as an organization. BS ISO 20121:2012ISO 20121:2012(E) 2 ISO 2012 All rights reserved3.2 sustainability degree of sustainable development (3.3) in the context of the organization (3.1) o
34、r event (3.8) 3.3 sustainable development development that meets the needs of the present without compromising the ability of future generations to meet their own needs Note 1 to entry: The process provides an enduring, balanced approach to economic activity, environmental responsibility and social
35、progress. Note 2 to entry: Sustainable development is about integrating the goals of a high quality of life, health and prosperity with social justice and maintaining the earths capacity to support life in all its diversity. These social, economic and environmental goals are interdependent and mutua
36、lly reinforcing. Sustainable development can be treated as a way of expressing the broader expectations of society as a whole. SOURCE: ISO 26000:2010, 2.23, modified Note 1 to entry has been added. 3.4 risk effect of uncertainty Note 1 to entry: An effect is a deviation from the expected positive or
37、 negative. Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge of, an event, its consequence, or likelihood. Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73:2009, 3.5.
38、1.3) and “consequences” (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of events and consequences. Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes in circumstances) and the associated “likelihood” (as defined in ISO
39、Guide 73:2009, 3.6.1.1) of occurrence. Note 5 to entry: In Notes 3 and 4 to entry, the term “event” does not refer to the term “event” as defined in 3.8. 3.5 policy intentions and direction of an organization (3.1) as formally expressed by its top management (3.25) 3.6 objective result to be achieve
40、d Note 1 to entry: An objective can be strategic, tactical, or operational. Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and environmental goals) and can apply at different levels such as strategic, organization-wide, project, product and pro
41、cess (3.27). An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational criterion, as an event sustainability objective or by the use of other words with similar meaning (e.g. aim, goal, or target). Note 3 to entry: An objective can be expressed in other ways
42、, e.g. as an intended outcome, a purpose, an operational criterion, as an event sustainability objective or by the use of other words with similar meaning (e.g. aim, goal, or target). Note 4 to entry: In the context of event sustainability management systems standards, event sustainability objective
43、s are set by the organization, consistent with the event sustainability policy, to achieve specific results. BS ISO 20121:2012ISO 20121:2012(E) ISO 2012 All rights reserved 33.7 target detailed performance requirement, applicable to the organization, that arises from the objectives (3.6) and that ne
44、eds to be set and met in order to achieve those objectives Note 1 to entry: Targets may apply to an organizations activities, products or services. They may also apply to events (3.8) in whole or in part. SOURCE: ISO 14001:2004, 3.12, modified Term has been shortened from “environmental target”; Not
45、e 1 to entry has been added. 3.8 event planned gathering with respect to time and a place where an experience is created and/or a message is communicated 3.9 event management cycle stages and activities of an event (3.8) (including products and services involved), from research, conception and plann
46、ing through to implementation, review and post-event activities 3.10 event organizer entity that produces and/or manages all or some aspects of an event (3.8) Note 1 to entry: An event organizer can be a company, a body or an organization (3.1). Note 2 to entry: The event organizer is not necessaril
47、y the event owner (3.11). 3.11 event owner entity that commissions the event (3.8) Note 1 to entry: For the purposes of this International Standard, the event owner could be the event organizer (3.10). 3.12 end user user taking the role of consumer EXAMPLE Being at the end of a value or delivery cha
48、in. 3.13 attendee organization and/or individual that takes part in an event (3.8) for the primary purpose of receiving services or content 3.14 participant organization (3.1) and/or individual that takes an active part in the contents of an event (3.8) 3.15 accessibility usability of a product, ser
49、vice, environment or facility by people with the widest range of capabilities Note 1 to entry: This definition is related to the fundamental principle of universal accessibility in the United Nations Convention on the Rights of Persons with Disabilities13, which outlines the requirements to be fulfilled by environments, processes, goods, products and services, objects, instruments, tools and devices in order to be understandable, usable and viable for all people in safe and comfortable conditions, and as
