1、BRITISH STANDARD - o 4 o n krgonomic design of control centres Part 1: Principles for the design of control centres The European Standard EN 11064-1:2001 has the status ofa British Standard ICs 13.180 BS EN IS0 1 1064- 1 1200 1 Wk present to the responsible international/European committee any enqui
2、ries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. - A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cr oss-r e fer enc e
3、 s The British Standards which implement international or European publications referred to in this document may be found in the BSI Standards Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Find” facility of the BSI Standards Electronic Catalogu
4、e. A British Standard does not purport to include all the necessary provisions of a contract. Users of British Standards are responsible for their correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document compris
5、es a front cover, an inside front cover, the EN title page, the EN foreword page, the IS0 title page, pages ii to v, a blank page, pages 1 to 30, the Annex The BSI copyright date displayed in this document indicates when the This British Standard, having been prepared under the direction of the Heal
6、th and Environment Sector Policy and Strategy Committee, was published under the authority of the Standards Policy and Strategy Committee on 12 December 2001 page and a back cover. document was last issued. O BSI 12 December 2001 ISBN O 580 38772 O EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM E
7、N IS0 110641 December 2000 ICs 13.180; 25.040.10 English version Ergonomic design of control centres - Part 1 : Principles for the design of control centres (IS0 11 064-1 :2000) Conception ergonomique des centres de commande - Partie 1: Principes pour la conception des centres de commande (IS0 11064
8、-1:2000) Ergonomische Gestaltung von Leitzentralen - Teil 1 : Grundstze fr die Gestaltung von Leitzentralen (IS0 11064-1:2000) This European Standard was approved by CEN on 15 December 2000 CEN members are bound to comply with the CENKENELEC Internal Regulations which stipulate the conditions for gi
9、ving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Management Centre or to any CEN member. This European Standard exists in three official versi
10、ons (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Cze
11、ch Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION EUROPISCHES KOMITEE FR NORMUNG COMIT EUROPEN DE NORMALISATION Management Centre: rue de St
12、assart, 36 B-1050 Brussels O 2000 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN IS0 11064-1:2000 E EN IS0 11064-12001 I Corrected 2001-04-04 I Foreword The text of the International Standard IS0 11064-1:2000 has been prepared by
13、Technical Committee ISO/TC 159 “Ergonomics“ in collaboration with Technical Committee CEN/TC 122 “Ergonomics“, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest
14、 by June 200 1, and conflicting national standards shall be withdrawn at the latest by June 200 1. According to the CENKENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmar
15、k, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Endorsement notice The text of the International Standard IS0 11064-1:2000 was approved by CEN as a European Standard without any modification.
16、NOTE: Normative references to International Standards are listed in annex ZA (normative). INTERNATIONAL STANDARD EN IS0 11064-12001 IS0 I 1064-1 First edition 2000-12-1 5 Ergonomic design of control centres - Part 1: Principles for the design of control centres Concepfion ergonomique des cenfres de
17、commande - Partie 1: Principes pour la concepfion des cenfres de commande Reference number IS0 11 064-1 :2000(E) EN IS0 11064-12001 II EN IS0 11064-12001 Contents Page Foreword . iv Introduction . v 1 Scope 1 2 Normative references 1 3 Terms and definitions . 1 4 General considerations and principle
18、s of ergonomic design . 3 5 Framework for an ergonomic design process 6 6 Phase A: Clarification 8 7 Phase B: Analysis and definition . 10 8 Phase C: Conceptual design 17 9 Phase D: Detailed design 19 10 Phase E: Operational feedback 24 Annex A (informative) Examples of systems . 26 Annex B (informa
19、tive) Basic requirements and constraints to be clarified in clause 6 . 27 Bibliography 30 . 111 EN IS0 11064-12001 Foreword IS0 (the International Organization for Standardization) is a worldwide federation of national standards bodies (IS0 member bodies). The work of preparing International Standar
20、ds is normally carried out through IS0 technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take
21、 part in the work. IS0 collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3. Draft International Standards adopted by
22、the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this part of IS0 11064 may be the subject of pa
23、tent rights. IS0 shall not be held responsible for identifying any or all such patent rights. International Standard IS0 11 064-1 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-sysfem inferacfion. IS0 11064 consists of the following parts, under th
24、e general title Ergonomic design of confrol cenfres: - Par 1: Principles for fhe design of confrol cenfres - Par 2: Principles for fhe arrangemenf of confrol suifes - Par 3: Confrol room layouf - Par 4: Layouf and dimensions of worksfafions - Par 5: Displays and confrols - Par 6: Environmen fa1 requ
25、iremenfs for confrol rooms - Par 7: Principles for fhe evaluafion of confrol cenfres - Par 8: Ergonomic requiremenfs for specific applicafions Annex A and B of this part of IS0 11064 are for information only. iv EN IS0 11064-12001 I nt rod u cti on Driven by demands for safer, more reliable and effi
26、cient operations, innovations in information technology have led to the increased use of automation and centralized supervisory control in the design of user-system interfaces and their associated operational environments. Notwithstanding these developments, the operator has retained a critical role
27、 in monitoring and supervising the behaviour of these complex automated systems. As the scale of automated solutions has grown, so have the consequences of equipment and human failures. The job of the operator can at times be very demanding. The consequences resulting from inappropriate operator act
28、ion in control rooms, such as acts of omission, commission, timing, sequence and so on, can be potentially disastrous. Accordingly, this part of IS0 11064 has been prepared to set up a generic framework for applying requirements and recommendations relating to ergonomic and human factors in designin
29、g and evaluating control centres with the view to eliminating or minimizing the potential for human errors. A specific control centre project is often part of a design project for a larger system. The design of the control centre should not be developed separately from the objectives and goals assoc
30、iated with the context of this wider system. Consequently, it is necessary to view the ergonomic aspects of a control room design in relation to issues which, at first sight or by tradition, may seem to fall outside the scope of ergonomic design projects. These judgements will need to be taken on a
31、case by case basis and are not necessarily resolved by a prescriptive approach. This part of IS0 11064 includes requirements and recommendations for a design project of a control centre in terms of philosophy and process, physical design and concluding design evaluation, and it can be applied to bot
32、h the elements of a control room project, such as workstations and overview displays, as well as to the overall planning and design of entire projects. Other parts of IS0 11064 deal with more detailed requirements associated with specific elements of a control centre. V EN IS0 11064-12001 EN IS0 110
33、64-12001 Ergonomic design of control centres - Part 1: Principles for the design of control centres 1 Scope This part of IS0 11 064 specifies ergonomic principles, recommendations and requirements to be applied in the design of control centres, as well as in the expansion, refurbishment and technolo
34、gical upgrades of control centres. It covers all types of control centres typically employed for process industries, transportation and logistic control systems and people deployment services. Although this part of IS0 11064 is primarily intended for non-mobile control centres, many of the principle
35、s specified in this document could be applicable to mobile control centres, such as those found on ships and aircraft. 2 Normative references The following normative documents contain provisions which, through reference in this text, constitute provisions of this part of IS0 11064. For dated referen
36、ces, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this part of IS0 11064 are encouraged to investigate the possibility of applying the most recent editions of the normative documents indicated below. For undated references
37、, the latest edition of the normative document referred to applies. Members of IS0 and IEC maintain registers of currently valid International Standards. IS0 6385, Ergonomic principles in fhe design of work sysfems. IS0 1 1064-3, Ergonomic design of confrol cenfres - Par 3: Confrol room layouf. 3 Te
38、rms and definitions For the purposes of this part of IS0 11 064, the following terms and definitions apply. 3.1 control centre combination of control rooms, control suites and local control stations which are functionally related and all on the same site IS0 11064-3:1999, definition 3.11 3.2 control
39、 room core functional entity, and its associated physical structure, where operators are stationed to carry out centralized control, monitoring and administrative responsibilities IS0 11064-3:1999, definition 3.41 3.3 control suite group of functionally related rooms, co-located with the control roo
40、m and including it, which houses the supporting functions to the control room, such as related offices, equipment rooms, rest areas and training rooms IS0 11064-3:1999, definition 3.61 1 EN IS0 11064-12001 3.4 design specification detailed description of features of the control suite, including room
41、 arrangements, equipment, workstation displays and operator controls, which meets the control centres overall requirements with regard to development, procurement and construction 3.5 function allocation distribution of functions between human and machine 3.6 functional analysis analysis identifying
42、 those requirements which need to be met by humans or machines in order to achieve the operational goal 3.7 functional specification record, put together from functional analysis, of what the control centre is to include in terms of objectives, functions, support of users and machines, relationships
43、 with external systems, and physical and environmental attributes 3.8 human-centred design approach approach to interactive system development, focusing specifically on making systems usable, and emphasizing the role of human operators as control agents who maintain authority within a working system
44、 3.9 job design process of determining what the job content should be for a set of work tasks and how the tasks should be organized and interlinked NOTE several jobs, instead of one job (such as specified in EN 614-1:1995, annex B). For the purpose of this part of IS0 11064, a definition of job desi
45、gn is introduced which indicates the design of 3.10 local control station operator interface that is located near the equipment or system being monitored and/or controlled IS0 11064-3:1999, definition 3.151 3.1 1 primary user person engaged in those job functions normally associated with control cen
46、tre activities EXAMPLES Operator, assistant operator, foreman or supervisor. 3.12 secondary user person that occasionally uses or maintains the control centre EXAMPLES Maintenance engineers, cleaners, managers or visitors. 3.13 situational analysis task analysis in an existing situation to analyse a
47、ll the behavioural aspects of the work system, such as revealing practical experiences, informal communication, expectations and complaints of current users and any other facts that might be useful for redesign purposes 2 EN IS0 11064-12001 3.14 task analysis analytical process employed to determine
48、 the specific behaviours required of people when operating equipment or doing work IS0 9241-5:1998 3.15 validation confirmation by examination and tangible evidence that the particular requirements for a specific intended use are fu Ifilled NOTE In design and development, validation concerns the pro
49、cess of examining a product to determine conformity with user needs. IS0 8402:1994, definition 2.181 3.16 verif i cat ion confirmation by a systematic examination and tangible evidence that specified requirements have been fulfilled NOTE 1 conformity with the stated requirements for that activity. NOTE 2 observation, measurement, test or any other means. IS0 8402:1994, definition 2,171 In design and development, verification concerns the process of examining the result of a given activity to determine Tangible evidence is regarded as being information tha
