1、BRITISH STANDARDBS EN ISO 14063:2010Environmental management Environmental communication Guidelines and examplesICS 13.020.10g49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59g38g40g51g55g3g36g54g3g51g40g53g48g44g55g55g40g39g3g37g60g3g38g50g51g60g
2、53g44g42g43g55g3g47g36g58National forewordThis British Standard is the UK implementation of EN ISO 14063:2010. It is identical to ISO 14063:2006. It supersedes BS ISO 14063:2006 which is withdrawn.The UK participation in its preparation was entrusted by Technical Committee SES/1, Environmental manag
3、ement, to Subcommittee SES/1/-/4, Environmental communications.A list of organizations represented on this committee can be obtained on request to its Secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application.
4、 Compliance with a British Standard cannot confer immunity from legal obligations.BS EN ISO 14063:2010This British Standard waspublished under the authorityof the Standards Policy andStrategy Committeeon 31 August 2006 BSI 2010Amendments/corrigenda issued since publicationDate Comments 31 August 201
5、0 This corrigendum renumbers BS ISO 14063:2006 as BS EN ISO 14063:2010ISBN 978 0 580 71845 8EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 14063 May 2010 ICS 13.020.10 English Version Environmental management - Environmental communication - Guidelines and examples (ISO 14063:2006) Manageme
6、nt environnemental - Communication environnementale - Lignes directrices et exemples (ISO 14063:2006) Umweltmanagement - Umweltkommunikation - Anleitungen und Beispiele (ISO 14063:2006) This European Standard was approved by CEN on 30 April 2010. CEN members are bound to comply with the CEN/CENELEC
7、Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN
8、 member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions. CEN
9、members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sp
10、ain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2010 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national
11、Members. Ref. No. EN ISO 14063:2010: E2 Foreword The text of ISO 14063:2006 has been prepared by Technical Committee ISO/TC 207 “Environmental management” of the International Organization for Standardization (ISO) and has been taken over as EN ISO 14063:2010. This European Standard shall be given t
12、he status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2010, and conflicting national standards shall be withdrawn at the latest by November 2010. Attention is drawn to the possibility that some of the elements of this document may b
13、e the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, B
14、elgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. Endors
15、ement notice The text of ISO 14063:2006 has been approved by CEN as a EN ISO 14063:2010 without any modification. BS EN ISO 14063:2010EN ISO 14063:2010 (E)iiiContents Page1 Scope 12 Terms and definitions 13 Principles of environmental communication 23.1 General . 23.2 Principles . 24 Environmental c
16、ommunication policy . 34.1 Management commitment 34.2 Developing the policy . 35 Environmental communication strategy 45.1 General considerations 45.2 Establishing environmental communication objectives 45.3 Identifying interested parties . 55.4 Considering resource issues . 66 Environmental communi
17、cation activities 66.1 Planning an environmental communication activity 66.2 Selecting environmental communication content, approaches and tools 116.3 Performing an environmental communication activity 196.4 Evaluating environmental communication . 216.5 Conducting management review and planning rev
18、isions . 22Annex A (informative) Reference table within the ISO 14000 series . 23Bibliography . 26BS EN ISO 14063:2010EN ISO 14063:2010 (E)ivIntroduction0.1 Over the past two decades, communication on environmental values, actions and performance hasbecome an essential activity of organizations, bec
19、ause of increased public concern and interest, andgovernmental activities related to the environment. Organizations all over the world are increasingly confrontedwith the need to express their views, and present and explain the environmental implications of their activities,products and services. Th
20、ere is also a growing need to listen to interested parties, and incorporate their viewsand requirements as part of environmental communication.Organizations have a need to obtain and provide information about and respond to environmental issues,concerns and programmes. This is influenced by factors
21、such as the organizations geographic location anddistribution, size and types of activities. Motivations for communication can include the following: the interest of the organization to share information on its environmental practices; a request for information by employees or investors, a governmen
22、t agency, a community group, a customeror supplier, or any other interested party; the need to discuss with interested parties, especially with target groups, a proposed action of theorganization, such as expansion of an existing facility, or siting of a new facility, or the introduction of a newpro
23、duct or service; environmental risk management; a regulatory requirement; response to complaints from interested parties; the increasing importance of addressing environmental issues.Environmental communication is the process of sharing information to build trust, credibility and partnerships, torai
24、se awareness, and to use in decision making. The processes used and the content of environmentalcommunication will vary with the objectives and circumstances of the organization and should be built onsubstantive information.0.2 Environmental communication is broader than environmental reporting. It
25、has many purposes and takesmany forms. Environmental communication can be ad hoc or planned. An example of ad hoc communicationoccurs when a facility manager attends a community event and answers questions. Planned communicationcan cover the range from limited to full participation of interested par
26、ties as shown below.a) One-way communication occurs when the organization distributes information, for example when anorganization issues an environmental report with no opportunity for questions or discussion.b) Two-way communication occurs with an exchange of information and ideas among the organi
27、zation andinterested parties.c) In participatory decision-making, including effective feedback that affects the organization and/or the localcommunity, an organization collaborates with interested parties.0.3 Engagement with interested parties provides an opportunity for an organization to learn the
28、ir issues andconcerns; it can lead to knowledge being gained by both sides and can influence opinions and perceptions.When properly done, any particular approach can be successful and satisfy the needs of the organization andinterested parties. In some cases, understanding the communication pattern/
29、behaviour of each interested party(or target group) is also important in environmental communications. The most effective environmentalcommunication process involves ongoing contact by the organization with internal and external interestedparties, as part of the organizations overall communications
30、strategy.BS EN ISO 14063:2010EN ISO 14063:2010 (E)vFigure 1 shows the interrelationships and flow of environmental communication.0.4 Environmental communication often results in many benefits, such as assisting interested parties in understanding an organizations environmental commitments, policies
31、andperformance, providing inputs/suggestions for improving the environmental performance of an organizations activities,products and services, and progress toward sustainability, improving understanding of interested parties needs and concerns to foster trust and dialogue, promoting an organizations
32、 environmental credentials, achievements and performance,NOTE 1 Titles in bold and numbered refer to the clauses in this International Standard.NOTE 2 Dotted line arrows indicate the environmental communication system relationship with other elements of theorganization; full arrows indicate the inte
33、rrelationship within the environmental communication system.NOTE 3 Shading indicates the scope of the environmental communication system; darker shading indicates the overlapof the environmental communication system with the organization.Figure 1 Environmental communicationBS EN ISO 14063:2010EN ISO
34、 14063:2010 (E)vi raising the importance and level of environmental awareness to support an environmentally responsibleculture and values within the organization, addressing interested parties concerns and complaints about operational and emergency environmentalhazards, enhancing interested parties
35、perceptions of the organization, and increasing business support and shareholder confidence.Environmental communication is one of the crucial issues to be dealt with by any organization, with or withoutan environmental management system (EMS) in place. Environmental communication is more than a ques
36、tionof organization and management, it relates to organization values as well. To ensure successful communicationprocesses, it is important for the organization to consider itself a responsible partner within society and toaddress the environmental expectations of interested parties.BS EN ISO 14063:
37、2010EN ISO 14063:2010 (E)1Environmental management Environmental communication Guidelines and examples1ScopeThis International Standard gives guidance to an organization on general principles, policy, strategy andactivities relating to both internal and external environmental communication. It utili
38、zes proven and well-established approaches for communication, adapted to the specific conditions that exist in environmentalcommunication. It is applicable to all organizations regardless of their size, type, location, structure, activities,products and services, and whether or not they have an envi
39、ronmental management system in place.This International Standard is not intended for use as a specification standard for certification or registrationpurposes or for the establishment of any other environmental management system conformity requirements. Itcan be used in combination with any of the I
40、SO 14000 series of standards, or on its own.NOTE 1 A reference table to the ISO 14000 series is provided in Annex A.NOTE 2 ISO 14020, ISO 14021, ISO 14024 and ISO 14025 provide specific environmental communication tools andguidance relating to product labels and declarations.2 Terms and definitionsF
41、or the purposes of this document, the following terms and definitions apply.2.1 environmental communicationprocess that an organization conducts to provide and obtain information, and to engage in dialogue with internaland external interested parties to encourage a shared understanding on environmen
42、tal issues, aspects andperformance2.2 environmental communication policyoverall intentions and directions of an organization related to its environmental communication as formallyexpressed by top managementNOTE The environmental communication policy can be a separate policy or part of other policies
43、 within the organization.2.3 environmental communication strategyorganizations framework for implementing its environmental communication policy and for the setting ofenvironmental communication objectives and targets2.4 organizationcompany, corporation, firm, enterprise, authority or institution, o
44、r part or combination thereof, whetherincorporated or not, public or private, that has its own functions and administrationNOTE For organizations with more than one operating unit, a single operating unit may be defined as an organization.ISO 14001:2004, 3.16BS EN ISO 14063:2010EN ISO 14063:2010 (E)
45、22.5 interested partyperson or group concerned with or affected by the environmental performance of an organizationISO 14001:2004, 3.132.6 target groupinterested party or parties selected as the focus of an organizations environmental communication activity2.7 environmental communication objectiveov
46、erall environmental communication goal consistent with the environmental communication policy that anorganization sets itself to achieve as part of its environmental communication strategy2.8 environmental communication targetdetailed performance requirement, applicable to the organization, which ar
47、ises from the environmentalcommunication objectives and which needs to be set and met in order to achieve those objectives3 Principles of environmental communication3.1 GeneralIt is essential that an organization apply the principles described below to its environmental communication.3.2 Principles3
48、.2.1 TransparencyMake the processes, procedures, methods, data sources and assumptions used in environmentalcommunication available to all interested parties, taking account of the confidentiality of information as required.Inform interested parties of their role in environmental communication.3.2.2
49、 AppropriatenessMake information provided in environmental communication relevant to interested parties, using formats,language and media that meet their interests and needs, enabling them to participate fully.3.2.3 CredibilityConduct environmental communication in an honest and fair manner, and provide information that is truthful,accurate, substantive and not misleading to interested parties. Develop information and data using recognizedand reproducible methods and indicators.3.2.4 ResponsivenessEnsure that environmental communicat
