1、 KSKSKSKSKSKSKSK KSKSKS KSKSK KSKS KSK KS KS S 2002 KS S 2002:2011 2011 8 10 http:/www.kats.go.krKS S 2002:2011 : ( ) ( ) () ( ) : (http:/www.standard.go.kr) ： ：2001 12 29 ：2011 8 10 2011-0275 ： ： ( 02-509-7278) (http:/www.kats.go.kr). 10 5 , . KS S 2002:2011 i . ii 1 1 2 .1 2.1 1 2.2 2 2.3 .4 2.4 5
2、 3 6 4 6 5 6 6 6 6.1 6 7 .9 7.1 .9 7.2 9 8 .10 9 .11 A( ) .12 B( ) 16 KS S 2002:2011 ii 2003 EN 13809, Tourism services Travel agencies and tour operatorsTerminology , . KS S 2002:2011 Tourism services Travel agencies and tour operators Terminology 1 . KS S ISO 18513( ) . 2 2.1 2.1.1 , , , tourism 2
3、.1.2 , sustainable tourism2.1.3 traveller 2.1.4 , , tourist 2.1.5 , , business traveller 2.1.6 visitor KS S 2002:2011 2 2.2 2.2 , , , , , . tourism services 2.2.1 transportation2.2.1.1 scheduled transportation 2.2.1.2 charter transportation 2.2.1.3 shuttle transportation 2.2.1.4 contract of transpor
4、tation 2.2.1.5 , , classes of transportation 2.2.1.6 , , , , , . fare basis 2.2.1.7 / , / minimum/maximum stay 2.2.1.8 baggage 2.2.1.8.1 , , baggage allowance2.2.1.8.2 , , hand baggage 2.2.1.8.3 , , excess baggage 2.2.1.9 seat reservation 2.2.1.10 , . , , , , , , . transfer KS S 2002:2011 3 2.2.1.11
5、 , minimum connection time 2.2.1.12 code-sharing flight 2.2.1.13 means of transportation on water 2.2.1.13.1 passenger ship 2.2.1.13.2 , , cruise ship 2.2.1.13.3 cabin cruiser 2.2.1.13.4 , day cruiser 2.2.1.13.5 car ferry 2.2.1.13.6 / (船首 ) (船尾 ) . roll-on/ roll-off (Ro-Ro) 2.2.1.13.7 , , hovercraft
6、 2.2.1.13.8 , hydrofoil 2.2.1.13.9 2 catamaran 2.2.1.13.10 3 trimaran 2.2.1.13.11 , motor yacht 2.2.1.13.12 sailing yacht 2.2.1.13.13 tender 2.2.1.14 other means of transportation 2.2.1.14.1 , motorail train 2.2.1.14.2 rent-a-car 2.2.1.14.3 camper van KS S 2002:2011 4 2.2.1.15 cabin KS S ISO 18513 ,
7、 . cabin 2.2.1.15.1 outside cabin 2.2.1.15.2 inside cabin2.2.1.15.3 , atrium cabin 2.3 2.3 assistance2.3.1 assistance during travel 2.3.2 24 , , , emergency number2.3.3 , , , , tour manager 2.3.4 tour conductor 2.3.5 local representative2.3.6 . 1 . 2 . tourist guide KS S 2002:2011 5 2.3.7 . animateu
8、r 2.3.8 / , , , , host/hostess 2.3.9 , , mountain guide 2.3.10 , , , . . sports instructor 2.3.11 cruise director 2.3.12 , , cultural tourism interpreter 2.4 2.4 further services 2.4.1 ticket service 2.4.2 , , , , , . travel insurance service 2.4.3 , , , visa service KS S 2002:2011 6 3 3 , , , , , ,
9、 , . provider of tourism services 4 4 , , tour operator 4.1 , , , insolvency protection 5 5 , travel agency 5.1 home based travel agency 6 6.1 6 travel offer 6.1.1 , , , , . travel brochure KS S 2002:2011 7 6.1.2 destination information 6.1.3 travel time 6.1.3.1 beginning of the journey 6.1.3.2 end
10、of the journey 6.1.4 , , itinerary 6.1.5 departure time 6.1.6 arrival time 6.1.7 flight time 6.1.8 , route 6.1.9 stopover 6.1.10 , layover 6.1.11 connecting transportation 6.1.12 non-stop flight 6.1.13 direct flight 6.1.14 place of departure and return 6.1.15 , , entry information 6.1.15.1 , , visa
11、information 6.1.15.2 health and vaccination information 6.1.16 climate information6.1.17 , information about sport and leisure facilities KS S 2002:2011 8 6.1.18 information about typical costs 6.1.19 , travel consulting 6.1.20 computer information and booking system6.1.21 , 2 . ( , , ) package tour
12、 6.1.22 , optional tourism service 6.1.23 cheap flight 6.1.24 , , individual travel 6.1.25 , excursion 6.2 , , travel for special interest groups 6.2.1 incentive travel 6.2.2 1 1 sales tour 6.2.3 1 , city break 6.2.4 , , , , cruise 6.2.4.1 shore excursion 6.3 terms in a tour description or a travel
13、offer KS S 2002:2011 9 6.3.1 , , to view 6.3.2 , to visit 6.3.3 tour 6.3.4 orientation tour 6.3.5 , panoramic tour 6.3.6 , guided tour 7 7.1 7 travel contract 7.1 , , , conditions of a travel contract 7.1.1 , minimum number of travellers 7.1.2 maximum number of travellers 7.1.3 replacement of a trav
14、eller 7.1.4 contractual liability 7.2 7.2 travel booking7.2.1 , pre-booking KS S 2002:2011 10 7.2.2 , , early booking 7.2.3 option 7.3 , , , . cancellation by a traveller 7.4 cancellation fee 7.5 . no-show 7.6 cancellation by a provider of tourism services or a tour operator 7.7 act of god(force maj
15、eure) 7.8 shopping information8 8 tour fee 8.1 , basic fee 8.2 1 single room supplement 8.3 supplement /reduction for place of departure8.4 , travel season 8.5 . deposit 8.6 balance payment 8.7 service fee 8.8 , tip for guide KS S 2002:2011 11 9 9 ( , ), travel documentation 9.1 travel voucher 9.2 c
16、heck-in-time 9.3 boarding timeKS S 2002:2011 12 A ( ) 6.3.6 6.1.24 2.2.1.13.13 6.1.15.2 7.1.4 7.6 2.2.1.13.7 2.1.1 2.2 3 2.3.6 2.1.4 2.2.1 2.2.1.4 2.2.1.5 2.3.4 8.1 2.2.1.14 6.1.16 2.2.1.15.2 7.5 6.1.25 6.2.4.1 7.1.3 2.2.1.13.4 6.2.3 6.1.6 8.2 6.1.10 2.2.1.14.2 2.2.1.13.11 KS S 2002:2011 13 2.2.1.14
17、.1 6.1.2 6.3.2 2.1.6 7.7 2.3.2 2.4.3 6.1.15.1 7.2.1 2.3.9 2.2.1.13.10 2.1.5 8.5 2.2.1.15 6.1.22 7.2.3 2.2.1.3 2.2.1.13.8 2.2.1.13 2.2.1.8 2.2.1.8.1 6.1.9 6.1.17 2.3.10 2.2.1.13.9 2.2.1.15.3 2.2.1.13.1 6.1.4 6.1.3.1 6.1.8 7 7.1 6.1.3 2.3.1 6.3 9.1 KS S 2002:2011 14 2.4.2 6.1.19 6 9 8.4 6.1.1 7.2 8 6.
18、1.3.2 5 2.1.3 7.3 6.1.11 6.1.20 6.3.4 2.2.1.15.1 2.2.1.13.12 2.2.1.6 2.2.1.13.2 6.2.1 6.1.15 / 2.2.1.13.6 8.6 6.1.23 2.2.1.2 2.2.1.1 7.2.2 6.3.1 2.2.1.9 4.1 2.1.2 2.3 6.1.13 6.1.12 9.2 2.2.1.8.3 KS S 2002:2011 15 / 2.2.1.7 7.1.2 7.1.1 2.2.1.11 6.1.18 2.4 6.1.5 8.3 6.1.14 7.4 2.2.1.13.5 2.2.1.13.3 2.2.1.14.3 2.2.1.12 6.2.4 2.3.11 9.3 6.3.3 2.3.3 4 6.2 2.4.1 6.3.5 6.2.2 6.1.21 2.3.7 6.1.7 2.3.5 / 2.3.8 2.2.1.10 2.2.1.8.2 KS
