1、 KSKSKSKSKSKSKSK KSKSKS KSKSK KSKS KSK KS KS S 2032 KS S 2032:2012(MOD, ISO 14452:2012) 2012 12 31 http:/www.kats.go.krKS S 2032:2012 : ( ) ( ) () ( ) ： : (http:/www.standard.go.kr) ： ：2012 12 31 20120856 ： ： ( 02-509-7278) (http:/www.kats.go.kr). 10 5 , . KS S 2032:2012 i ii 1 1 2 .1 3 .6 3.1 .6 3.
2、2 8 3.3 .11 3.4 15 3.5 18 3.6 18 3.7 .19 A( ) .20 A.1 20 A.2 .20 21 KS S 2032:2012 ii 2012 1 ISO 14452, Network services billing Requirements . . . . ( ) . . . . . . . , , . . , . , . , . , , , . . a) . b) . c) KS S 2032:2012 iii . d) . e) . f) . g) . . , . ISO 14452： 2012 , , . KS S 2032:2012 (MOD,
3、 ISO 14452:2012) General guidelines for billing of network service 1 . , . , ( ) , , , , . 1 , , , . 2 . . . . 3 , ( .) ( ) . , , , , , ( ) . 4 SIM(Subscriber Identity Module) cards . 5 , . 2 . KS S 2032:2012 2 2.1 (accont) , , , 2.2 (bill) , 2.3 (billing) , . , , . , , . . . , . . 2.4 (billing accu
4、racy) , , , . 2.5 (billing address) . 2.6 (billed charge) 2.7 (billing complaint) . . KS S 2032:2012 3 2.8 (billing dispute) . 2.9 (billing enquiry) . 2.10 (billing option) 2.11 (billing period) 2.12 (billing product) 2.13 (billing timeliness) 2.14 (calibration) . 2.15 (charge) , , 3 , 2.16 (combine
5、d heat and power) 2.17 (communication) , KS S 2032:2012 4 2.18 (consumer) , . 2.19 (customer) , . 2.20 (customer vulnerability), (customer in vulnerable circumstances) . , “ ” . , . , . 2.21 (direct debit, standing order) . . 2.22 (discount) , / . 2.23 (district heating) , , . KS S 2032:2012 5 2.24
6、(domestic customer) / . 2.25 (electricity) , , 2.26 (electronic bill) 2.27 (essential service) , , 2.28 (gas supply) 2.29 (meter point administration/reference number) . . 2.30 (payment method) , , 2.31 (prepayment) , , “ ” . 2.32 (product) 2.33 (sanitation) . KS S 2032:2012 6 2.34 (statement) . 2.3
7、5 (supplier) 2.36 (supply point identification number) 2.37 (tariff) . 2.38 3 (third party) 2.39 (third party charges) , 2.40 (water) 2.41 (working days) 2.42 (complex service) 3 3.1 3.1.1 3.1.1.1 , , , , . . a) . b) . KS S 2032:2012 7 3.1.1.2 3 ( ), . . 3.1.1.3 2 . 2 1 . . 3.1.1.4 , 10 . . 3.1.1.5
8、, . . 3.1.2 3.1.2.1 . a) b) , c) 3 ( ) d) , “ ” 3.1.2.2 , . 3.1.2.3 , . , . 3.1.2.4 , 3.1.2.1 a) 3.2.2.1 . 3.1.3 , . 1 KS S 2032:2012 8 2 3 , 3.1.4 / / . a) , b) c) / , ( , , ) d) e) f) g) h) i) j) k) 3.1.5 , . . . 3.1.6 , . , , , . 3.2 3.2.1 3.2.1.1 15 . a) b) KS S 2032:2012 9 c) 3.2.1.2 7 . 3.2.1.3 , . 3.2.1.4 12 . a) b) c) d) 15 e) 15 f) 12 3.2.1.5 12 . 3.2.1.6 , . 3.2.1.7 ( ) ( 1 .) . 3.2.1.8 . ( SIM ) ( ) . 3.2.1.9 , , . 3.2.1.10 , KS S 2032:2012 10 . 3.2.2 3.2.2.1 . 3.2.2.2 , . 3.2.2.3 , . 3.2.2.4 , , . 3.2.2.5 . 3.2.2.6 . . a) , b) , 10 . , , . c) , . , . 3.2.2.7 , . 3.2.2.8 3 ( ), 3 .
