EN 13876-2002 en Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services《运输 后勤和服务 物品运输线 货物运输服务规定实用规程》.pdf

1、BRITISH STANDARD BS EN 13876:2002 Transport Logistics and Services Goods transport chains Code of practice for the provision of cargo transport services The European Standard EN 13876:2002 has the status of a British Standard ICS 55.020 BS EN 13876:2002 This British Standard was published under the

2、authority of the Standards Policy and Strategy Committee on 27 August 2004 BSI 27 August 2004 ISBN 0 580 44384 1 National foreword This British Standard is the official English language version of EN 13876:2002. The UK participation in its preparation was entrusted to Technical Committee TW/2, Trans

3、port logistics and services, which has the responsibility to: A list of organizations represented on this committee can be obtained on request to its secretary. Cross-references The British Standards which implement international or European publications referred to in this document may be found in

4、the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication does not purport to include all the necessary provisions of a contract. Users are responsibl

5、e for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep the UK

6、 interests informed; monitor related international and European developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, pages 2 to 10, an inside back cover and a back cover. The BSI copyright notice displayed in th

7、is document indicates when the document was last issued. Amendments issued since publication Amd. No. Date CommentsEUROPEANSTANDARD NORMEEUROPENNE EUROPISCHENORM EN13876 December2002 ICS55.020 Englishversion TransportLogisticsandServicesGoodstransportchains Codeofpracticefortheprovisionofcargotransp

8、ortservices TransportLogistiqueetservicesChanesdetransport desmarchandisesCodedebonnepratiquepourle transportdefret TransportLogistikundDienstleistungen GtertransportkettenMerkblattfrdieDurchfhrungvon Frachttransporten ThisEuropeanStandardwasapprovedbyCENon23October2002. CENmembersareboundtocomplywi

9、ththeCEN/CENELECInternalRegulationswhichstipulatetheconditionsforgivingthisEurope an Standardthestatusofanationalstandardwithoutanyalteration.Uptodatelistsandbibliographicalreferencesconcernings uchnational standardsmaybeobtainedonapplicationtotheManagementCentreortoanyCENmember. ThisEuropeanStandar

10、dexistsinthreeofficialversions(English,French,German).Aversioninanyotherlanguagemadebytra nslation undertheresponsibilityofaCENmemberintoitsownlanguageandnotifiedtotheManagementCentrehasthesamestatusasthe official versions. CENmembersarethenationalstandardsbodiesofAustria,Belgium,CzechRepublic,Denma

11、rk,Finland,France,Germany,Greece, Iceland,Ireland,Italy,Luxembourg,Malta,Netherlands,Norway,Portugal,Spain,Sweden,SwitzerlandandUnitedKingdom. EUROPEANCOMMITTEEFORSTANDARDIZATION COMITEUROPENDENORMALISATION EUROPISCHESKOMITEEFRNORMUNG ManagementCentre:ruedeStassart,36B1050Brussels 2002CEN Allrightso

12、fexploitationinanyformandbyanymeansreserved worldwideforCENnationalMembers. Ref.No.EN13876:2002EEN13876:2002(E) 2 Contents page Foreword3 1 Scope 5 2 Normativereferences 5 3 Termsanddefinitions . 5 4 Responsibilityandcontrol .5 4.1 Controloftheservice 5 4.2 Elementsofresponsibility 5 5 Managementofq

13、uality. .6 6 Performance.7 6.1 Packaging7 6.2 Preparationanddispatch 7 6.3 Transport.7 6.4 Subcontractors 7 6.5 Proofofdelivery . .7 6.6 Transportconditions 8 6.7 Qualityplanning .8 AnnexA (informative) FreightdistributionservicesPerformanceselfassessment.9 Bibliography 10EN13876:2002(E) 3 Foreword

14、Thisdocument(EN13876:2002)hasbeenpreparedbyTechnicalCommitteeCEN/TC320,“Transportation LogisticsandServices“thesecretariatofwhichisheldbyDS. ThisEuropeanStandardshallbegiventhestatusofanationalstandard,eitherbypublicationofanidenticaltextor byendorsement,atthelatestbyJune2003,andconflictingnationals

15、tandardsshallbewithdrawnatthelatestby June2003. InthisEuropeanStandardtheannexAisinformative. AccordingtotheCEN/CENELECInternalRegulations,thenationalstandardsorganizationsofthefollowing countriesareboundtoimplementthisEuropeanStandard:Austria,Belgium,CzechRepublic,Denmark,Finland, France,Germany,Gr

16、eece,Iceland,Ireland,Italy,Luxembourg,Malta,Netherlands,Norway,Portugal,Spain, Sweden,SwitzerlandandtheUnitedKingdom.EN13876:2002(E) 4 Introduction ThisCodeofPracticeisdesignedtoassistcustomers,carriersandfreightarrangerstoidentifyabestoperating practicecapableofoperationinconjunctionwithexistingcus

17、tomsoftradeandcommerce,tominimiseerrorsand toreduceclaimsofloss,and/ordamagetocargo.Itsadoptionisnotintendedtoimpingeupon,ornegativelyaffect thevariousandvariedexistingNationalandInternationalcontractstermsthatpresentlyapplyintheindustry. InconstructingtheCodeofPracticecognisancewastakenoftheworktha

18、tispresentlybeingundertakenby InternationalBodiesinthedevelopmentofIntermodalandMultimodalTransportoperationandliabilityregimes,in anattempttorationalisedomesticandinternationalfreightmovement.EN13876:2002(E) 5 1Scope ThisEuropeanStandardspecifiesintheformofa“CodeofPractice“themanagementcontrolsandk

19、ey performanceindicatorsnecessaryfortheeffectiveandefficientmanagementofcustomerscargothroughoutthe transportprocess. Itisintendedforusebytheprovidersoftheserviceandasgeneralguidancebypurchasersofsuchservices (customers)anditdefinestheprinciples,bestpracticesandobligationsoftheprovideraswellforthecl

20、ientas providingadvicewithregardtocontributionbythecustomerthatwillfacilitatethemosteffectiveoutcome. Inaddition,thisCodeofPracticestronglyrecommendsthattheserviceprovidercarryoutregularselfassessment ofperformanceagainstdefinedcriteriawiththeobjectiveofcontinuallyimprovingthequalityofservicesprovid

21、ed andispreparedinamannerwhichfacilitatesindependentauditoftheserviceprovidersperformanceinorderto giveconfidencetocustomersthattheintegrityofperformancemeasurementismaintained. AnnexAcontainsarecommendedprocedurefor“SelfAssessment“. 2 Normativereferences ThisEuropeanStandardincorporatesbydatedorund

22、atedreference,provisionsfromotherpublications.These normativereferencesarecitedattheappropriateplacesinthetextandthepublicationsarelistedhereafter.For datedreferences,subsequentamendmentstoorrevisionsofanyofthesepublicationsapplytothisEuropean Standardonlywhenincorporatedinitbyamendmentorrevision.Fo

23、rundatedreferencesthelatesteditionofthe publicationreferredtoapplies(includingamendments). EN13011:2000,TransportationServicesGoodstransportchainsSystemfordeclarationofperformance conditions. 3 Termsanddefinitions ForthepurposesofthisEuropeanStandard,thetermsanddefinitionsgiveninEN13011:2000apply. 4

24、 Responsibilityandcontrol 4.1 Controloftheservice Theserviceprovidershouldhaveclearlydefinedmanagementsystemsandcontrolsinplace(seeclause5),which enabletheagreedservicetobecompleted,thedeliveryprocessmonitoredandtheservicequalitymeasured. NOTE Thecustomershouldensurethathehasfullunderstandingofthere

25、quirementslimitationsandliabilitiesoftheservice provider.Thisisparticularlyimportantwithregardtotheprovisionofinsurancecoverwhichshouldbeconsideredtobethe responsibilityofthecustomerunlessspecialarrangementshavebeenmadefortheserviceprovidertoensurethemwhilstin transit.Inthislattersituation,thecustom

26、ershouldprovidewritteninstructiontotheserviceprovider,tothiseffect. 4.2 Elementsofresponsibility 4.2.1 Contractreview Itistheresponsibilityoftheserviceprovidertoensurefullunderstandingoftherequirementsofthecustomerin ordertoplan,schedule,manageandmonitorthemovementoffreightfrominitialcollectionthrou

27、ghtodeliveryto theconsigneeorenduser. NOTE1 Thecustomershouldensurethatinformation,sufficienttoenabletheserviceprovidertofulfilhisobligations,astot he natureofandspecialrequirementsrelevantto,thecargotobetransportedismadeavailabletotheserviceproviderintimely andreadilyunderstoodmanner.Thisisparticul

28、arlyimportantwherecargowithspecialcharacteristicse.g.classifiedas dangerousorperishableorliabletotaintothergoodswithwhichtheymaycomeincontact,areinvolved.Itisessentialthat suchEN13876:2002(E) 6 cargobeproperlyidentifiedandnotifiedtotheserviceprovider,preferablyatthetimeofinitialcontactbutcertainlypr

29、io rto collection. NOTE2 Thecustomershouldprovideunhinderedaccessfortheserviceprovidertoallowsafeandtimelycollectionofgoods andtoprovideadequatetrainedpersonneltofacilitateortocarryouttheloadingandunloadingofanyofanycargotransport units.Intheeventthatrestrictedaccessonlyispossibleitisessentialthatth

30、isfactbemadeknowntotheserviceprovide ratthe earliestopportunity. NOTE3 Thecustomershouldoperateaformalandeffectivemanagementsystemsoastoensuretheavailabilityofaccurate knowledgewithregardtothestatusandconditionofcargotransferredtotheserviceprovider. 4.2.2 Storage Itistheresponsibilityoftheservicepro

31、vidertoprovideadequatefacilities,whichensurethatthequalityofcargo receiveddoesnotdeteriorateorsufferlossordamageduringtimesofstoragewhilstintransitontrailersorother formsoftransport,orwhenoffloadedfortranshipment.Itisalsotheresponsibilityoftheserviceprovidertoensure thatsuitableandsecurefacilitiesar

32、eprovided,appropriatetothenatureofthecargotobetransported. 4.2.3Transport Itistheresponsibilityoftheserviceprovidertoprovidesuitablemeansoftransportingcargothroughoutthe transportchain,includingequipment,resourceandtrainingasnecessarytoensurethatagreedrequirementscan bemet. 4.2.4 Loss/Damage Itisthe

33、responsibilityoftheserviceprovidertomaintainaformal,effectivemanagementsystem,whichensures thatanylossordamagetothecargothroughoutthetransportprocesscanbeidentifiedattheearliestopportunity andthecustomerinformedifappropriatetodoso.Detailedrecordsofloss/damagefoundshouldbekeptandthe acceptanceofrespo

34、nsibilityforsubsequentactionclearlydefined. 4.2.5 Documentation Itistheresponsibilityoftheserviceprovidertoensuretheavailabilityofcompleteandcorrectdocumentation appropriatetothenatureofthecargo,thetypeofload,thedestinationandmodeoftransportandtotakesuch actionasnecessarytocorrectanydiscrepancies. I

35、tisalsotheresponsibilityoftheserviceprovidertoensurethatthereisevidenceofcollectionanddelivery confirmedbypersonsauthorisedtoprovidesuchconfirmationonbehalfofthecustomerorconsignee. 4.2.6 Subcontractors Itistheresponsibilityoftheserviceprovidertoensurethat,intheeventofsubcontractinganypartoftheservi

36、ce, suchsubcontractorsoperateaneffectivemanagementsystemandthecontrolsnecessarytoensurethatthereis nodeteriorationinthequalityofserviceprovided. Theserviceproviderwillberesponsibleformonitoringthemanagementandperformanceofallsubcontractors utilisedintheservice. 5 Managementofquality Itisrecommendedt

37、hattheserviceprovidersmanagementsystemshouldmeettherequirementsofanappropriate andrecognisedstandard.Whilstnotmandatory,itshouldbetheobjectiveofallserviceproviderstoattain independentevaluationandcertificationasadeclarationoftheintegrityoftheirmanagementsystem. ThisCodeofPracticerecommendsthatsuchas

38、tandardshouldmeettherequirementsofENISO9001andthat selfassessmentbeundertakeninthemannersetoutinAnnexAofthisdocument. ItisrecommendedthatserviceprovidersdeclaresperformanceconditionsinthetransportationbyusingEN13011. Itisrecommendedthatcustomersoftransportservicespurchaseserviceswithdeclarationsmeet

39、ingthe requirementsinEN13011anddesignthecombinationofpackaging/productundertherequirementofEN13428.EN13876:2002(E) 7 6Performance 6.1Packaging Itistheresponsibilityoftheserviceprovidertoidentifydamageordeteriorationofthepackagingatanystage duringtheprovisionoftheservice,whichmayadverselyaffectthequa

40、lityofcargo. Itisalsotheresponsibilityoftheserviceprovider,wheredamagehasoccurredandissuchastorenderthecargo unsuitabletobeloaded,transportedortranshipped,toactinthebestinterestsofthecustomerand,where practicable,repackageorsecuretominimiseloss. NOTE1 Thecustomershouldensurethatthecargosubmittedtoth

41、eserviceproviderfortransportisproperlyandsufficient prepared,packed,stowed,labelledand/ormarkedandthatsuchpreparation,packing,stowage,labellingandmarkingare appropriatetoanyoperationsortransactionsaffectingthecargoandthecharacteristicsofthecargo. NOTE2 Thecustomershouldbeawarethatacceptanceofthecarg

42、obytheserviceproviderdoesnotimply,ofitselfthatthe provisionsofnote1havenecessarilybeenmet.Itisrecommendedthatthismatterbethesubjectofspecificconfirmationif required. 6.2 Preparationanddispatch Itistheresponsibilityoftheserviceprovidertoensurethatdetailsofallagreementswiththecustomerrelatingto thepre

43、paration,loading,stowing,securinganddispatchofpackagedproductsareavailabletothepersonnel responsibleforthispartoftheserviceperformance,includingsubcontractors.Thisinformationshouldcontainall relevantaspectssuchasloadinginformation,sequenceofloading,accompanyingdocumentationandproduct identification.Whereappropriatethereshouldbeclearmethodsofidentificationwhichmaintaintraceabilityof productandload/shipmentdetails. NOTE Thecustomershouldensurethat,whereserviceprovidersaretoreceivecargoalreadystowedinacargotransportunit (suchasa