1、BRITISH STANDARD BS EN 13876:2002 Transport Logistics and Services Goods transport chains Code of practice for the provision of cargo transport services The European Standard EN 13876:2002 has the status of a British Standard ICS 55.020 BS EN 13876:2002 This British Standard was published under the
2、authority of the Standards Policy and Strategy Committee on 27 August 2004 BSI 27 August 2004 ISBN 0 580 44384 1 National foreword This British Standard is the official English language version of EN 13876:2002. The UK participation in its preparation was entrusted to Technical Committee TW/2, Trans
3、port logistics and services, which has the responsibility to: A list of organizations represented on this committee can be obtained on request to its secretary. Cross-references The British Standards which implement international or European publications referred to in this document may be found in
4、the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication does not purport to include all the necessary provisions of a contract. Users are responsibl
5、e for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep the UK
6、 interests informed; monitor related international and European developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, pages 2 to 10, an inside back cover and a back cover. The BSI copyright notice displayed in th
7、is document indicates when the document was last issued. Amendments issued since publication Amd. No. Date CommentsEUROPEANSTANDARD NORMEEUROPENNE EUROPISCHENORM EN13876 December2002 ICS55.020 Englishversion TransportLogisticsandServicesGoodstransportchains Codeofpracticefortheprovisionofcargotransp
8、ortservices TransportLogistiqueetservicesChanesdetransport desmarchandisesCodedebonnepratiquepourle transportdefret TransportLogistikundDienstleistungen GtertransportkettenMerkblattfrdieDurchfhrungvon Frachttransporten ThisEuropeanStandardwasapprovedbyCENon23October2002. CENmembersareboundtocomplywi
9、ththeCEN/CENELECInternalRegulationswhichstipulatetheconditionsforgivingthisEurope an Standardthestatusofanationalstandardwithoutanyalteration.Uptodatelistsandbibliographicalreferencesconcernings uchnational standardsmaybeobtainedonapplicationtotheManagementCentreortoanyCENmember. ThisEuropeanStandar
10、dexistsinthreeofficialversions(English,French,German).Aversioninanyotherlanguagemadebytra nslation undertheresponsibilityofaCENmemberintoitsownlanguageandnotifiedtotheManagementCentrehasthesamestatusasthe official versions. CENmembersarethenationalstandardsbodiesofAustria,Belgium,CzechRepublic,Denma
11、rk,Finland,France,Germany,Greece, Iceland,Ireland,Italy,Luxembourg,Malta,Netherlands,Norway,Portugal,Spain,Sweden,SwitzerlandandUnitedKingdom. EUROPEANCOMMITTEEFORSTANDARDIZATION COMITEUROPENDENORMALISATION EUROPISCHESKOMITEEFRNORMUNG ManagementCentre:ruedeStassart,36B1050Brussels 2002CEN Allrightso
12、fexploitationinanyformandbyanymeansreserved worldwideforCENnationalMembers. Ref.No.EN13876:2002EEN13876:2002(E) 2 Contents page Foreword3 1 Scope 5 2 Normativereferences 5 3 Termsanddefinitions . 5 4 Responsibilityandcontrol .5 4.1 Controloftheservice 5 4.2 Elementsofresponsibility 5 5 Managementofq
13、uality. .6 6 Performance.7 6.1 Packaging7 6.2 Preparationanddispatch 7 6.3 Transport.7 6.4 Subcontractors 7 6.5 Proofofdelivery . .7 6.6 Transportconditions 8 6.7 Qualityplanning .8 AnnexA (informative) FreightdistributionservicesPerformanceselfassessment.9 Bibliography 10EN13876:2002(E) 3 Foreword
14、Thisdocument(EN13876:2002)hasbeenpreparedbyTechnicalCommitteeCEN/TC320,“Transportation LogisticsandServices“thesecretariatofwhichisheldbyDS. ThisEuropeanStandardshallbegiventhestatusofanationalstandard,eitherbypublicationofanidenticaltextor byendorsement,atthelatestbyJune2003,andconflictingnationals
15、tandardsshallbewithdrawnatthelatestby June2003. InthisEuropeanStandardtheannexAisinformative. AccordingtotheCEN/CENELECInternalRegulations,thenationalstandardsorganizationsofthefollowing countriesareboundtoimplementthisEuropeanStandard:Austria,Belgium,CzechRepublic,Denmark,Finland, France,Germany,Gr
16、eece,Iceland,Ireland,Italy,Luxembourg,Malta,Netherlands,Norway,Portugal,Spain, Sweden,SwitzerlandandtheUnitedKingdom.EN13876:2002(E) 4 Introduction ThisCodeofPracticeisdesignedtoassistcustomers,carriersandfreightarrangerstoidentifyabestoperating practicecapableofoperationinconjunctionwithexistingcus
17、tomsoftradeandcommerce,tominimiseerrorsand toreduceclaimsofloss,and/ordamagetocargo.Itsadoptionisnotintendedtoimpingeupon,ornegativelyaffect thevariousandvariedexistingNationalandInternationalcontractstermsthatpresentlyapplyintheindustry. InconstructingtheCodeofPracticecognisancewastakenoftheworktha
18、tispresentlybeingundertakenby InternationalBodiesinthedevelopmentofIntermodalandMultimodalTransportoperationandliabilityregimes,in anattempttorationalisedomesticandinternationalfreightmovement.EN13876:2002(E) 5 1Scope ThisEuropeanStandardspecifiesintheformofa“CodeofPractice“themanagementcontrolsandk
19、ey performanceindicatorsnecessaryfortheeffectiveandefficientmanagementofcustomerscargothroughoutthe transportprocess. Itisintendedforusebytheprovidersoftheserviceandasgeneralguidancebypurchasersofsuchservices (customers)anditdefinestheprinciples,bestpracticesandobligationsoftheprovideraswellforthecl
20、ientas providingadvicewithregardtocontributionbythecustomerthatwillfacilitatethemosteffectiveoutcome. Inaddition,thisCodeofPracticestronglyrecommendsthattheserviceprovidercarryoutregularselfassessment ofperformanceagainstdefinedcriteriawiththeobjectiveofcontinuallyimprovingthequalityofservicesprovid
21、ed andispreparedinamannerwhichfacilitatesindependentauditoftheserviceprovidersperformanceinorderto giveconfidencetocustomersthattheintegrityofperformancemeasurementismaintained. AnnexAcontainsarecommendedprocedurefor“SelfAssessment“. 2 Normativereferences ThisEuropeanStandardincorporatesbydatedorund
22、atedreference,provisionsfromotherpublications.These normativereferencesarecitedattheappropriateplacesinthetextandthepublicationsarelistedhereafter.For datedreferences,subsequentamendmentstoorrevisionsofanyofthesepublicationsapplytothisEuropean Standardonlywhenincorporatedinitbyamendmentorrevision.Fo
23、rundatedreferencesthelatesteditionofthe publicationreferredtoapplies(includingamendments). EN13011:2000,TransportationServicesGoodstransportchainsSystemfordeclarationofperformance conditions. 3 Termsanddefinitions ForthepurposesofthisEuropeanStandard,thetermsanddefinitionsgiveninEN13011:2000apply. 4
24、 Responsibilityandcontrol 4.1 Controloftheservice Theserviceprovidershouldhaveclearlydefinedmanagementsystemsandcontrolsinplace(seeclause5),which enabletheagreedservicetobecompleted,thedeliveryprocessmonitoredandtheservicequalitymeasured. NOTE Thecustomershouldensurethathehasfullunderstandingofthere
25、quirementslimitationsandliabilitiesoftheservice provider.Thisisparticularlyimportantwithregardtotheprovisionofinsurancecoverwhichshouldbeconsideredtobethe responsibilityofthecustomerunlessspecialarrangementshavebeenmadefortheserviceprovidertoensurethemwhilstin transit.Inthislattersituation,thecustom
26、ershouldprovidewritteninstructiontotheserviceprovider,tothiseffect. 4.2 Elementsofresponsibility 4.2.1 Contractreview Itistheresponsibilityoftheserviceprovidertoensurefullunderstandingoftherequirementsofthecustomerin ordertoplan,schedule,manageandmonitorthemovementoffreightfrominitialcollectionthrou
27、ghtodeliveryto theconsigneeorenduser. NOTE1 Thecustomershouldensurethatinformation,sufficienttoenabletheserviceprovidertofulfilhisobligations,astot he natureofandspecialrequirementsrelevantto,thecargotobetransportedismadeavailabletotheserviceproviderintimely andreadilyunderstoodmanner.Thisisparticul
28、arlyimportantwherecargowithspecialcharacteristicse.g.classifiedas dangerousorperishableorliabletotaintothergoodswithwhichtheymaycomeincontact,areinvolved.Itisessentialthat suchEN13876:2002(E) 6 cargobeproperlyidentifiedandnotifiedtotheserviceprovider,preferablyatthetimeofinitialcontactbutcertainlypr
29、io rto collection. NOTE2 Thecustomershouldprovideunhinderedaccessfortheserviceprovidertoallowsafeandtimelycollectionofgoods andtoprovideadequatetrainedpersonneltofacilitateortocarryouttheloadingandunloadingofanyofanycargotransport units.Intheeventthatrestrictedaccessonlyispossibleitisessentialthatth
30、isfactbemadeknowntotheserviceprovide ratthe earliestopportunity. NOTE3 Thecustomershouldoperateaformalandeffectivemanagementsystemsoastoensuretheavailabilityofaccurate knowledgewithregardtothestatusandconditionofcargotransferredtotheserviceprovider. 4.2.2 Storage Itistheresponsibilityoftheservicepro
31、vidertoprovideadequatefacilities,whichensurethatthequalityofcargo receiveddoesnotdeteriorateorsufferlossordamageduringtimesofstoragewhilstintransitontrailersorother formsoftransport,orwhenoffloadedfortranshipment.Itisalsotheresponsibilityoftheserviceprovidertoensure thatsuitableandsecurefacilitiesar
32、eprovided,appropriatetothenatureofthecargotobetransported. 4.2.3Transport Itistheresponsibilityoftheserviceprovidertoprovidesuitablemeansoftransportingcargothroughoutthe transportchain,includingequipment,resourceandtrainingasnecessarytoensurethatagreedrequirementscan bemet. 4.2.4 Loss/Damage Itisthe
33、responsibilityoftheserviceprovidertomaintainaformal,effectivemanagementsystem,whichensures thatanylossordamagetothecargothroughoutthetransportprocesscanbeidentifiedattheearliestopportunity andthecustomerinformedifappropriatetodoso.Detailedrecordsofloss/damagefoundshouldbekeptandthe acceptanceofrespo
34、nsibilityforsubsequentactionclearlydefined. 4.2.5 Documentation Itistheresponsibilityoftheserviceprovidertoensuretheavailabilityofcompleteandcorrectdocumentation appropriatetothenatureofthecargo,thetypeofload,thedestinationandmodeoftransportandtotakesuch actionasnecessarytocorrectanydiscrepancies. I
35、tisalsotheresponsibilityoftheserviceprovidertoensurethatthereisevidenceofcollectionanddelivery confirmedbypersonsauthorisedtoprovidesuchconfirmationonbehalfofthecustomerorconsignee. 4.2.6 Subcontractors Itistheresponsibilityoftheserviceprovidertoensurethat,intheeventofsubcontractinganypartoftheservi
36、ce, suchsubcontractorsoperateaneffectivemanagementsystemandthecontrolsnecessarytoensurethatthereis nodeteriorationinthequalityofserviceprovided. Theserviceproviderwillberesponsibleformonitoringthemanagementandperformanceofallsubcontractors utilisedintheservice. 5 Managementofquality Itisrecommendedt
37、hattheserviceprovidersmanagementsystemshouldmeettherequirementsofanappropriate andrecognisedstandard.Whilstnotmandatory,itshouldbetheobjectiveofallserviceproviderstoattain independentevaluationandcertificationasadeclarationoftheintegrityoftheirmanagementsystem. ThisCodeofPracticerecommendsthatsuchas
38、tandardshouldmeettherequirementsofENISO9001andthat selfassessmentbeundertakeninthemannersetoutinAnnexAofthisdocument. ItisrecommendedthatserviceprovidersdeclaresperformanceconditionsinthetransportationbyusingEN13011. Itisrecommendedthatcustomersoftransportservicespurchaseserviceswithdeclarationsmeet
39、ingthe requirementsinEN13011anddesignthecombinationofpackaging/productundertherequirementofEN13428.EN13876:2002(E) 7 6Performance 6.1Packaging Itistheresponsibilityoftheserviceprovidertoidentifydamageordeteriorationofthepackagingatanystage duringtheprovisionoftheservice,whichmayadverselyaffectthequa
40、lityofcargo. Itisalsotheresponsibilityoftheserviceprovider,wheredamagehasoccurredandissuchastorenderthecargo unsuitabletobeloaded,transportedortranshipped,toactinthebestinterestsofthecustomerand,where practicable,repackageorsecuretominimiseloss. NOTE1 Thecustomershouldensurethatthecargosubmittedtoth
41、eserviceproviderfortransportisproperlyandsufficient prepared,packed,stowed,labelledand/ormarkedandthatsuchpreparation,packing,stowage,labellingandmarkingare appropriatetoanyoperationsortransactionsaffectingthecargoandthecharacteristicsofthecargo. NOTE2 Thecustomershouldbeawarethatacceptanceofthecarg
42、obytheserviceproviderdoesnotimply,ofitselfthatthe provisionsofnote1havenecessarilybeenmet.Itisrecommendedthatthismatterbethesubjectofspecificconfirmationif required. 6.2 Preparationanddispatch Itistheresponsibilityoftheserviceprovidertoensurethatdetailsofallagreementswiththecustomerrelatingto thepre
43、paration,loading,stowing,securinganddispatchofpackagedproductsareavailabletothepersonnel responsibleforthispartoftheserviceperformance,includingsubcontractors.Thisinformationshouldcontainall relevantaspectssuchasloadinginformation,sequenceofloading,accompanyingdocumentationandproduct identification.Whereappropriatethereshouldbeclearmethodsofidentificationwhichmaintaintraceabilityof productandload/shipmentdetails. NOTE Thecustomershouldensurethat,whereserviceprovidersaretoreceivecargoalreadystowedinacargotransportunit (suchasa
