1、PAS 126-1:2008Furniture removal activities Commercial movingPart 1: Service specificationICS 03.080.30NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWPUBLICLY AVAILABLE SPECIFICATIONLicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c)
2、BSIPublishing and copyright informationThe BSI copyright notice displayed in this document indicates when the document was last issued. BSI 2008ISBN 978 0 580 60781 3Amendments issued since publicationAmd. no. Date Text affectedPAS 126-1:2008Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/
3、07/2008 04:14, Uncontrolled Copy, (c) BSI BSI 2008 iPAS 126-1:2008ContentsForeword iii0 Introduction 11 Scope 12 Terms and definitions 23 The commercial moving service 34 Contractual documents 55 Principles governing the conditions of the contract 7Bibliography 8Summary of pagesThis document compris
4、es a front cover, an inside front cover, pages i to iv, pages 1 to 8, an inside back cover and a back cover.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c) BSIPAS 126-1:2008ii BSI 2008 This page deliberately left blankLicensed Copy: Wang Bin, ISO/EXCHA
5、NGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c) BSI BSI 2008 iiiPAS 126-1:2008ForewordPublishing informationThis Publicly Available Specification (PAS) has been developed by the British Standards Institution (BSI) in association with the British Association of Removers (BAR).Acknowledg
6、ement is given to the following organizations that were involved in the development of this PAS: British Association of Removers (Commercial Moving Group) British Institute of Facilities Management British Insurance Brokers Association National Guild of Removers and Storers Removals Industry Ombudsm
7、an SchemeThis PAS is published by BSI which retains its ownership and copyright. BSI reserves the right to withdraw or amend this PAS on receipt of authoritative advice that it is appropriate to do so. This PAS will be reviewed at intervals not exceeding two years, and any amendments arising from th
8、e review will be published as an amended PAS and publicized in Update Standards.This PAS is not to be regarded as a British Standard. It will be withdrawn upon publication of its content in, or as, a British Standard.The PAS process enables a specification to be rapidly developed in order to fulfil
9、an immediate need in industry. A PAS may be considered for further development as a British Standard, or constitute part of the UK input into the development of a European or International Standard.Relationship with other publicationsPAS 126, Furniture removal activities Commercial moving, is issued
10、 in two parts: Part 1: Service specification; Part 2: Provision of the service.It is separate from, but related to, the following standards covering furniture removal and storage services for private individuals: BS EN 12522-1, Furniture removal activities Furniture removal for private individuals P
11、art 1: Service specification; BS EN 12522-2, Furniture removal activities Furniture removal for private individuals Part 2: Provision of service; BS EN 14873-1, Furniture removal activities Storage of furniture and personal effects for private individuals Part 1: Specification for storage facility a
12、nd related storage provision; BS EN 14873-2, Storage of furniture and personal effects for private individuals Part 2: Provision of the service.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c) BSIPAS 126-1:2008iv BSI 2008Use of this documentIt has been
13、assumed in the preparation of this PAS that the execution of its provisions will be entrusted to appropriately qualified and experienced people, for whose use it has been produced.Presentational conventionsThe provisions of this PAS are presented in roman (i.e. upright) type. Its requirements are ex
14、pressed in sentences in which the principal auxiliary verb is “shall”.Commentary, explanation and general informative material is presented in smaller italic type, and does not constitute a normative element.Contractual and legal considerationsThis publication does not purport to include all the nec
15、essary provisions of a contract. Users are responsible for its correct application.Compliance with a PAS cannot confer immunity from legal obligations.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c) BSI BSI 2008 1PAS 126-1:20080IntroductionThis PAS is
16、intended to establish a minimum level of service and performance in organizations dealing with the moving of office or business equipment, furniture and goods as a service to commercial entities and other organizations.It is separate from, but related to, BS EN 12522-1, BS EN 12522-2, BS EN 14873-1
17、and BS EN 14873-2 covering furniture removal and storage services for private individuals.Distinction is made between the “service” on the one hand (Part 1), and the “provision of the service” on the other hand (Part 2): the service: all the services agreed upon between the service provider and the
18、customer within the framework of the contract; it includes characteristics which allow this said service to be assessed; the provision of the service: all the means engaged by the service provider, which include the personnel, the equipment, the organization and the budget, with a view to carrying o
19、ut the service.The systems of reference constitute a beneficial means of achieving the following objectives: to create a dialogue with customers which is favourable to the profession; to permit customers to identify and compare the services offered by companies in order to benefit from the positive
20、spin-off of fair competition in an open market; to protect customers against provision of services, the characteristics of which may not be in compliance with the standards; to allow the professionals of the trade to conduct their activity with the aid of technical specifications that are clearly de
21、fined by a common understanding.1 ScopeThis PAS specifies requirements for a commercial moving service.It is applicable to all forms of such service whatever the means of transport and handling or the type of property being moved, and whatever the type of customer organization, e.g. office-based, in
22、dustrial/manufacturing, government body or other.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c) BSIPAS 126-1:20082 BSI 20082 Terms and definitionsFor the purposes of this PAS, the following definitions apply.2.1 commercial moving servicemoving of offi
23、ce or business equipment, furniture and goods which are subject to the commercial moving contract 2.2 pre-move surveyvisit by a service provider representative to the customers premises to assess the service to be performed and to gather the information required for drawing up the quotation2.3 quota
24、tiondetailed written proposal of the commercial moving service and of the offer price, drawn up and signed by the service provider2.4 commercial moving contractquotation accepted by the customer and supplemented by the customers specification and the job sheet (work instructions and work completion
25、declarations)2.5 job sheet (instructions and work completion declarations)document, drawn up in several copies, which includes instructions relative to the commercial moving service and which allows its follow-upNOTE The job sheet is also known as a job ticket, crew sheet, work order, docket, job in
26、structions, waybill, etc.2.6 packinguse of packing material and other equipment to protect the property from damage during handling and moving operations2.7 handlingcarrying, moving, loading, stowing, transporting, where required, and unloading in accordance with the professional techniques in useNO
27、TE BS EN 12522-2 provides more information on professional techniques for loading, stowing and unloading.2.8 delivery sheetdocument or part of a document that is used to record the delivery of property, together with any comments2.9 deliveryunpacking, re-assembly and putting in place according to th
28、e instructions given to the service provider and in accordance with the contract2.10 loss or damage insuranceinsurance provided for as an option, contracted by the customer either through the service provider acting as an agent for an insurer, or through an insurance company of the customers own cho
29、ice in order to cover themselves against the risk of material loss or damage which could occur to all or part of the customers property during the course of the commercial moving operationsLicensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c) BSI BSI 2008 3P
30、AS 126-1:20083 The commercial moving service3.1 Initial contact and preliminary information3.1.1 The service provider shall provide their potential customer with the following information:a) the scope of the service providers service;b) the importance of gathering adequate, accurate information to e
31、nable the quotation to be prepared;c) the consequences (including additional costs) of:1) any inaccurate information being provided by the customer, including inadequate valuation of the property and of non-compliance with the conditions set out by the service provider;2) any significant subsequent
32、change to any of the information being provided by the customer.3.1.2 The service provider shall seek to obtain from the customer all information required in order to carry out the service in accordance with the service providers established procedures. This shall include any and all information rel
33、ating to both the collection and delivery addresses, affecting the physical performance of the move.NOTE Obtaining all information required in order to carry out the service in accordance with the service providers established procedures may involve contact with other parties, such as landlord and s
34、tatutory authorities.3.1.3 Except where it is not practicable and/or by agreement with the customer, the service provider shall undertake a preliminary physical survey of the property to be moved.NOTE The preliminary physical survey can be carried out either directly or through another service provi
35、der operating to this PAS.3.2 Professionalism of the personnelCOMMENTARY ON 3.2The service provider should ensure that the professional personnel engaged to provide the service have, in addition to the necessary technical skills, the following qualities: punctuality;courtesy; good presentation; and
36、honesty.All foremen shall be fully acquainted with the general and special conditions of the commercial moving contract. They shall ensure that, according to the contract, the service rendered complies with the specifications agreed upon and that the commercial moving operations are conducted in saf
37、ety.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c) BSIPAS 126-1:20084 BSI 20083.3 TransportThe customers property shall be transported in vehicles (and/or containers) which afford protection and security of the property. The equipment shall be clean a
38、nd shall have a tidy appearance.NOTE Attention is drawn to relevant legal requirements for operating and maintaining transport equipment and the associated maintenance of records.3.4 Packing materials3.4.1 The packing materials used shall be adequate to protect their contents (the property) from dam
39、age during packing, loading, moving, unloading and delivery.NOTE The shape, size and strength of the packing material are factors that should be taken into account when selecting packing for property.3.4.2 The packing materials shall be maintained during their service life and the duration of the mo
40、ve.NOTE Maintaining the packing materials qualities and their cleanliness will also help in protecting their contents (the property) from damage.3.5 Additional, optional servicesCOMMENTARY ON 3.5 The service provider can offer additional, optional services as part of the commercial moving service as
41、 follows (this list is not exhaustive):a) pre-move survey;b) loss or damage insurance;c) installation;d) reinforced floor protection;e) preparation of electrical equipment, computers and other electronic equipment for transportation, possibly requiring electrical disconnection and reinstallation by
42、suitably trained and qualified personnel;f) removal of fixtures and fittings;g) packing of non fragile objects;h) packing and unpacking of sequential material, e.g. files, books;i) dismantling of knock down or unit furniture;j) supply of packing materials in advance; k) additional handling operation
43、s within the premises;l) special packing and handling of high value objects;m) special handling of large and/or heavy objects;n) preparation of an itemized packing list; o) “export” type packing;p) clearance and disposal services;q) cleaning of the premises on departure and/or on arrival;r) supply o
44、f labels for identification and location of items;s) storage of items and associated handling, retrieval and re-delivery services;t) supply of crates for the stowing, carriage and delivery of small items.Licensed Copy: Wang Bin, ISO/EXCHANGE CHINA STANDARDS, 11/07/2008 04:14, Uncontrolled Copy, (c)
45、BSI BSI 2008 5PAS 126-1:2008NOTE The combination of the minimum commercial moving service with the chosen additional, optional services will constitute the “commercial moving service”. Its constituent elements, broken down into three sections should be as follows:1) initial contact, pre-move survey
46、and preparation of the quotation, giving details of services, prices and times required for carrying out the work and any special conditions to be observed. Written acceptance of the quotation then becomes the contract;2) carrying out phase which includes the signing of the job sheet by the customer
47、, packing, handling, transportation and delivery of the property; final inspection and confirmatory signing of the job sheet by the customer. This latter element should provide a means by which the customer may make observations on the performance of the service;3) after sales service to ensure that
48、 the customers reasonable expectations for amicable settlement of any dispute can be met. This may include the involvement of any professional organization of which the service provider or customer may be a member.4 Contractual documents4.1 GeneralThe following contractual documents shall be provide
49、d in the course of the commercial moving service:a) quotation (see 4.2);b) job sheet (see 4.3).4.2 QuotationBefore a commercial moving contract is entered into, the service provider shall provide the customer with a written quotation which shall incorporate:a) the date of drawing up the quotation; b) the contact details of the service provider;c) the customers name and address;d) the contact details for the customers representative(s);e) if known, the planned carrying out period or dates; f) t
