1、Lessons Learned Entry: 1046Lesson Info:a71 Lesson Number: 1046a71 Lesson Date: 1998-02-01a71 Submitting Organization: HQa71 Submitted by: David M. LengyelSubject: Space Shuttle Program/Operations-Processing/Workforce Description of Driving Event: Experience Level Before Cross-Training of NASA and Sh
2、uttle Processing Contract (SPC) PersonnelLesson(s) Learned: To compensate for skills deficiencies related to staff departures from KSC, both NASA and SPC are making extensive use of cross-training of personnel, both technicians and engineers. Individuals who have been cross-trained also should have
3、recent “hands-on“ experience before they undertake a cross-trained task.Recommendation(s): NASA and SPC should develop and use valid and reliable measures of the readiness of personnel to take on tasks for which they have been trained but on which they have only limited or episodic experience. The c
4、ross-training program could include a regularly scheduled rotation of duties so that the multiply trained individual has the opportunity to employ all of the acquired skills and knowledge at appropriate intervals.Evidence of Recurrence Control Effectiveness: NASA is in full agreement with the Panels
5、 position that individuals who have been cross-trained also should have recent hands-on experience before performing tasks. The combined NASA/SPC training and certification plan identifies those skills that require hands-on training as part of the certification process. Personnel selected for cross-
6、training are required to be certified to perform other jobs in the same family of skills (i.e., mechanical systems, avionics systems, electrical distribution systems). With this knowledge base, those identified for cross-training will be required Provided by IHSNot for ResaleNo reproduction or netwo
7、rking permitted without license from IHS-,-,-to meet the same training and performance requirements established for the given task. Performance is measured to verify that the individual has obtained the stated objectives of the instructional tool being used. In the case of hands-on training, the emp
8、loyee is required to demonstrate 100% command of the task being performed. The certification process is controlled by the KSC Certification Board, which operates under approved certification procedures. The Certification Board, chaired by the SPC S&MA Director at KSC, approves and implements certifi
9、cation/ recertification requirements.Documents Related to Lesson: N/AMission Directorate(s): a71 Space Operationsa71 Exploration SystemsAdditional Key Phrase(s): a71 Administration/Organizationa71 Aerospace Safety Advisory Panela71 Communication Systemsa71 Ground Operationsa71 Human Resources & Educ
10、ationa71 Industrial Operationsa71 Policy & Planninga71 Risk Management/Assessmenta71 Safety & Mission AssuranceAdditional Info: Approval Info: a71 Approval Date: 2001-12-13a71 Approval Name: Bill Loewya71 Approval Organization: HQa71 Approval Phone Number: 202-358-0528Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-
