1、Lessons Learned Entry: 1269Lesson Info:a71 Lesson Number: 1269a71 Lesson Date: 2002-01-15a71 Submitting Organization: KSCa71 Submitted by: Gena BakerSubject: Website as a Communications Tool Description of Driving Event: The Website structure for the program use today is good however, communicating
2、its existence and accessibility is key for the program visibility. The website can continue to help and serve potential and existing customers effectively at every phase of a project, study or proposal development. In addition it can help our customers stay informed while the program keeps focus on
3、overall communications. Our post and pre-communications efforts and website accessibility insures that we are meeting the customers needs. The program is a vital partner in defining and communicating to our customers the goals of the program. The website should be used to help customers understand a
4、nd articulate our program initiatives as a method to funnel their proposals. This will inherently create opportunities and a roadmap for the program. Lesson(s) Learned: Website existence needs to be made aware and available to a broader customer base. Communicate the availability of the website and
5、program initiatives through other means. Recommendation(s): Identify to the customer base that the website exist and consider other communication tools such as bulletins (NASA Centers). Communication tools such as the website and other sources often promise tremendous benefits such as increase custo
6、mers and program awareness. Review every six months on how to improve the website and provide additional tools to communicate program initiatives. Continue to provide the customers with the access to the website and insure that communicating the program goals is a priority. Evidence of Recurrence Co
7、ntrol Effectiveness: Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-N/ADocuments Related to Lesson: N/AMission Directorate(s): a71 Space Operationsa71 Exploration SystemsAdditional Key Phrase(s): a71 Administration/Organizationa71 Communication Systemsa71 Human Factorsa71 Policy & PlanningAdditional Info: Approval Info: a71 Approval Date: 2002-08-12a71 Approval Name: Gena Bakera71 Approval Organization: KSCa71 Approval Phone Number: 321-867-4261Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-
