1、Lessons Learned Entry: 1444Lesson Info:a71 Lesson Number: 1444a71 Lesson Date: 2003-08-31a71 Submitting Organization: JSCa71 Submitted by: David LengyelSubject: Accident Investigations/Information Technology (IT) Capabilities and Planning/Personnel Abstract: Difficulty in contacting the IT support p
2、erson and getting issues resolved, necessitates in situ, resident IT specialists, at least for investigation start-up activities.Description of Driving Event: While the Johnson Space Center - Mission Operations Directorate provided an IT support person for Columbia Task Force hardware, that person w
3、as not co-located with the Task Force. As it was often difficult to contact this person, it was difficult to get IT issues resolved.Lesson(s) Learned: At least during startup, the resident IT specialists need to be in situ with the Board and with the Task Force and support available 24/7.Recommendat
4、ion(s): a71 Make IT support specialists responsible for generating all NASA Service Requests (SRs) and working personnel computer configuration issues. Do not make the Task Force submit SRs for everything they need.a71 Consider blanket SRs.a71 For contractor support, put a Level of Effort (LOE) task
5、 in the current IT contract to support this type of function ahead of time. This person should not be the same person responsible for administering the action tracking and documentation management system. Suggest documenting this planning in an appendix to the CAP Provided by IHSNot for ResaleNo rep
6、roduction or networking permitted without license from IHS-,-,-Evidence of Recurrence Control Effectiveness: TBD NASA ResponseDocuments Related to Lesson: Agency Contingency Action Plan for Space Flight OperationsMission Directorate(s): a71 Space Operationsa71 Exploration SystemsAdditional Key Phras
7、e(s): a71 Accident Investigationa71 Computersa71 Configuration Managementa71 Information Technology/Systemsa71 Policy & Planninga71 Procurement Small Business & Industrial Relationsa71 Safety & Mission AssuranceAdditional Info: Approval Info: a71 Approval Date: 2004-06-16a71 Approval Name: Ronald Montaguea71 Approval Organization: JSCa71 Approval Phone Number: 281-483-8576Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-
