1、 Collection of SANS standards in electronic format (PDF) 1. Copyright This standard is available to staff members of companies that have subscribed to the complete collection of SANS standards in accordance with a formal copyright agreement. This document may reside on a CENTRAL FILE SERVER or INTRA
2、NET SYSTEM only. Unless specific permission has been granted, this document MAY NOT be sent or given to staff members from other companies or organizations. Doing so would constitute a VIOLATION of SABS copyright rules. 2. Indemnity The South African Bureau of Standards accepts no liability for any
3、damage whatsoever than may result from the use of this material or the information contain therein, irrespective of the cause and quantum thereof. ISBN 978-0-626-23145-3 SANS 25062:2009Edition 1 ISO/IEC 25062:2006Edition 1 SOUTH AFRICAN NATIONAL STANDARD Software engineering Software product Quality
4、 Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability test reports This national standard is the identical implementation of ISO/IEC 25062:2006, and is adopted with the permission of the International Organization for Standardization and the International Electrotechnical
5、Commission. Published by SABS Standards Division 1 Dr Lategan Road Groenkloof Private Bag X191 Pretoria 0001Tel: +27 12 428 7911 Fax: +27 12 344 1568 www.sabs.co.za SABS SANS 25062:2009 Edition 1 ISO/IEC 25062:2006 Edition 1 Table of changes Change No. Date Scope National foreword This South African
6、 standard was approved by National Committee SABS SC 71C, Information technology Systems and software engineering, in accordance with procedures of the SABS Standards Division, in compliance with annex 3 of the WTO/TBT agreement. This SANS document was published in October 2009. Reference numberISO/
7、IEC 25062:2006(E)ISO/IEC 2006INTERNATIONAL STANDARD ISO/IEC25062First edition2006-04-01Corrected version2006-10-01Software engineering Software productQuality Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability test reports Ingnierie du logiciel Exigences de qualit du pro
8、duit logiciel et valuation (SQuaRE) Format commun de lindustrie (CIF) pour les rapports dessai de rentabilit SANS 25062:2009This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO/IEC 25062:2006(E) PDF disclaimer This PDF file may contain embedde
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13、Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org Published in Switzerland ii ISO/IEC 2006 All rights reservedSANS 25062:2009This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .
14、ISO/IEC 25062:2006(E) ISO/IEC 2006 All rights reserved iiiContents Page Foreword iv Introduction v 1 Scope . 1 2 Conformance. 1 3 Normative references . 2 4 Terms and definitions. 2 5 Report Format . 4 5.1 Title page . 4 5.2 Executive summary 4 5.3 Introduction . 5 5.4 Method . 5 5.5 Results . 11 5.
15、6 Appendices 14 Annex A (informative) Checklist . 15 Annex B (informative) Glossary 19 Annex C (informative) Report Template. 23 Annex D (informative) Example 29 Bibliography . 46 SANS 25062:2009This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS
16、.ISO/IEC 25062:2006(E) iv ISO/IEC 2006 All rights reservedForeword ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in
17、 the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non
18、-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main
19、task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting
20、 a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC 25062 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information t
21、echnology, Subcommittee SC 7, Software and system engineering. This corrected version of ISO/IEC 25062 incorporates the following correction: Figure 1, Appendix C, has been included on page 43. SANS 25062:2009This s tandard may only be used and printed by approved subscription and freemailing client
22、s of the SABS .ISO/IEC 25062:2006(E) ISO/IEC 2006 All rights reserved vIntroduction Usability of software is a key factor in predicting successful deployment of that software. Software manufacturers subject software to usability testing at various stages in a products development; some companies tha
23、t purchase software also test products for usability before making purchasing decisions. Testing often involves (1) subjects who are representative of the target population of users of the software, (2) representative tasks, and (3) measures of efficiency, effectiveness and subjective satisfaction.
24、When this type of experimental situation exists, the testing is termed summative, i.e., the results can be expressed as statistically meaningful measures of central tendency (e.g. mean or median) and variability (e.g. standard deviation). The Common Industry Format (CIF) for Usability Test Reports i
25、s intended for use by usability professionals to report the results of summative usability testing. The CIF standardizes the types of information that are captured about testing with users. The level of detail allows the same or another organization to replicate the test procedure. The major variabl
26、es are user demographics, task descriptions, context of the test, including the equipment used, the environment in which the test is conducted, and the protocol by which the subjects and the test administrator(s) interact, as well as the particular metrics chosen to code the findings of the study. T
27、he CIF is intended to replace the proprietary formats employed by companies that perform usability testing, both vendors and purchasers of software. Until now there has been no standard format for reporting usability testing results. Advantages of using a standardized reporting format include (1) a
28、reduction in training time for usability staff since an individual only needs to learn to use one form regardless of how many companies he works for and (2) enhanced potential for increased communication between vendors and purchasing organizations since readers of CIF-compliant reports will share a
29、 common language and expectations. The purpose of this International Standard is to facilitate incorporation of usability as part of the procurement decision-making process for interactive software products so that it is easier to judge whether a product meets usability goals. Examples of decisions
30、include purchasing, upgrading and automating. It provides a common format for human factors engineers and usability professionals in supplier companies to report the methods and results of usability tests to customer organizations. Audience The Common Industry Format (CIF) is meant to be used by usa
31、bility professionals within supplier organizations to generate reports that can be used by customer organizations in the CIF report. The CIF is also meant to be used by customer organizations to verify that a particular report is CIF-compliant. The Usability Test Report itself is intended for two ty
32、pes of readers: Usability professionals in customer organizations who are evaluating both the technical merit of usability tests and the usability of the products; and Other technical professionals and managers who are using the test results to make business decisions. The CIF may also be used withi
33、n a single organization if a formal report of a summative usability test needs to be generated. In this case additional material such as a list of detailed findings may be included. The report is in two main sections, an Executive Summary and a main body. The main body contains the Methods and Resul
34、ts sections and is aimed at the first audience above. These sections (1) describe the test methodology and results in sufficient technical detail to allow replication by another organization if the test is repeated, and (2) support application of test data to questions about the products expected co
35、sts and benefits. Understanding and interpreting these sections will require technical background in human factors or usability engineering for optimal use. The second audience is directed to the Introduction, which provides summary information for non-usability professionals and managers. The Intro
36、duction may also be of general interest to other computing professionals. Decision makers without usability engineering expertise may find the information in the main body to be useful but should rely on expert interpretation when necessary. Organization Clause 1 describes the scope of this specific
37、ation and the conformance criteria. Clause 4 provides definitions SANS 25062:2009This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO/IEC 25062:2006(E) vi ISO/IEC 2006 All rights reservedof the terms used throughout the document. Clause 5 is t
38、he main description of the specification. Additional Information Annex A provides a checklist that can be used to ensure inclusion of required and recommended information. A glossary is provided in Annex B to define terminology used in the report format description. A Word template for report produc
39、tion can be found at: http:/www.ncits.org/ref-docs/CIF/CIF_template.dot. A printed version of the template can be found in Annex C. An example is provided in Annex D illustrating how the format is used followed by an informative bibliography. SANS 25062:2009This s tandard may only be used and printe
40、d by approved subscription and freemailing clients of the SABS .INTERNATIONAL STANDARD ISO/IEC 25062:2006(E) ISO/IEC 2006 All rights reserved 1Software engineering Software product Quality Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability test reports 1 Scope This Inter
41、national Standard is intended to be used to report the measures obtained from a test of usability as defined in ISO 9241-11: effectiveness, efficiency and satisfaction in a specified context of use. NOTE Metrics for other more-detailed usability requirements can be found in ISO/IEC 9126 parts 2 and
42、3. This International Standard is intended to be used by: usability professionals within supplier organizations to generate reports that can be used by customer organizations; customer organizations to verify that a particular report conforms to this International Standard; human factors or other us
43、ability professionals in customer organizations who are evaluating both the technical merit of usability tests and the usability of the products; and other technical professionals and managers in the customer organization who are using the test results to make business decisions about product suitab
44、ility and purchase. The Executive Summary and Introduction in 5.2 and 5.3 provide summary information for nonusability professionals and managers. Subclauses 5.4 and 5.5 describe the test methodology and results in technical detail suitable for replication, and also support application of test data
45、to questions about the products expected costs and benefits. Understanding and interpreting these sections will require technical background in human factors or usability engineering for optimal use. The report format assumes sound practice 1, 2 has been followed in the design and execution of the t
46、est. Test procedures which produce measures that summarize usability should be used, i.e. the test is summative in nature. Some usability evaluation methods, such as formative tests, are intended to identify problems rather than produce measures; the format is not structured to support the results o
47、f such testing methods. 2 Conformance A usability test report conforms to this International Standard if it complies with all the requirements in this International Standard (stated as “shall”). The recommendations (stated as “should”) should be implemented whenever appropriate. This International S
48、tandard specifies the minimum information that should be provided. Additional information may be included. For example, if an organization finds that an additional list of findings is useful, the list may be included even though it is not specified as part of a conformant CIF report. SANS 25062:2009
49、This s tandard may only be used and printed by approved subscription and freemailing clients of the SABS .ISO/IEC 25062:2006(E) 2 ISO/IEC 2006 All rights reserved3 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO/IEC 9126-1:2001, Software engineering Product quality Part 1: Quality mod
