1、BEC 剑桥商务英语(中级)14 及答案解析(总分：12.97，做题时间：149 分钟)一、PART 1 READING （6(总题数：1，分数：1.00)A The need for good managers is not going away. It is intensifying. With flatter organizations and self-directed teams becoming common? with personal computers and networks making information available to more people more
2、quickly; the raw number of managers needed is decreasing. However, the need for good managers, people who can manage themselves and others in a high stress environment, is increasing. B I believe anyone can be a good manager. It is as much trainable skill as it is inherent ability; as much science a
3、s art. You have confidence in yourself and your abilities. You are happy with who you are, but you are still learning and getting better. You are something of an extrovert. You dont have to be the life of the party, but you cant be a wallflower. Management is a people skillits not the job for someon
4、e who doesnt enjoy people. C You are honest and straight forward. Your success depends heavily on the trust of others. You are an includer not an excluder. You bring others into what you do. You dont exclude other because they lack certain attributes. You have a presence. Managers must lead. Effecti
5、ve leaders have a quality about them that makes people notice when they enter a room. D You are consistent, but not rigid; dependable, but can change your mind. You make decisions, but easily accept input from others. You are a little bit crazy. You think out-of-the box. You try new things and if th
6、ey fail, you admit the mistake, but dont apologize for having tried. You are not afraid to “do the math“. You make plans and schedules and work toward them. 0. A good manager must be courageous to admit the mistake. (D) （分数：0.98）(1).The need for good managers is increasing.（分数：0.14）A.B.C.D.(2).The r
7、aw number of managers needed is decreasing.（分数：0.14）A.B.C.D.(3).Being a good manager must enjoy people.（分数：0.14）A.B.C.D.(4).An effective leader has a quality that makes him/her easily noticed.（分数：0.14）A.B.C.D.(5).Anyone can be a good manager.（分数：0.14）A.B.C.D.(6).A good manager must let others trust
8、him/her.（分数：0.14）A.B.C.D.(7).A good manager dares to take some risks.（分数：0.14）A.B.C.D.E.F.G.H.二、SECTION 2 （Questions(总题数：1，分数：1.00)YOUTH MARKET With increasing prosperity, West European youth is having a fling that is crating distinctive consumer and cultural patterns. The result has been the increa
9、sing emergence in Europe of that phenomenon well known in America as the “youth market“. (0). In the United States, the market is wide ranging and well established, almost an industry, with which this countrys emphasis on “youthfulness“ even extends beyond teenager group. (8). In some country such a
10、s Britain, West Germany and France, it is more advanced than in others. Some manifestations of the market, chiefly sociological, have been recorded, but it is only just beginning to be the subject of organized consumer research and promotion. (9). Similarities: The markets basis is essentially the s
11、amemore spending power and freedom to use it in the hands of teenagers and older youth. Young consumers also make up an increasingly high proportion of the population. As in the United States, youthful tastes in Europe extend over a similar range of productsrecords and record players, transistor rad
12、ios, leather jackets and “way-out“ extravagantly styled clothing, cosmetic and soft drinks. Generally it now is difficult to tell in which direction trans Atlantic teenage influences are flowing. Also, a pattern of conformity dominates European youth as in this country, though in Britain the object
13、is to wear clothes that “make the wearer standout“,. but also make him “in“, such as tight trousers and precisely tailored jackets. There are Worship and emulation of “idols“ in the entertainment field, especially the pop singers and other performers. (10). In Paris, buyers of stores catering to the
14、 youth market carefully watch what dress is being worn by a sudden demand of copies. In Stockholm other followers of teenage fads call the youth market “attractive but irrational“. (11). In the European youth-market, unlike that of the United States, it is the working youth who provides the bulk of
15、purchasing power. On the average, the school-finishing age still tends to be 14 years. This is the maximum age to which compulsory education extends, and with Europes industrial manpower shortage, thousands of teenage youths may soon attain incomes equal in many cases to that of their fathers. (12).
16、 The European average is about $ 5 to $ 10 a month. Working youth, consequently are the big spenders in the European youth market, but they also have less leisure than those staying on at school, but these in turn have less buying power. A Although, because of general prosperity, European youths are
17、 beginning to continue school studies beyond the compulsory maximum age, they do not receive anything like the pocket money or “allowance“ of American teenagers. B Characteristics of the evolving European youth market indicate dissimilarities as well as similarities to the American youth market. C T
18、here is also the same exuberance and unpredictability in sudden fad switches. D This is a market in which enterprising business caters to the demands of teenagers and older youths in all their beatlemania and pop air forms. E But there are also these important dissimilarities generally with the Amer
19、ican youth market. F In Western Europe, the youth market may appropriately be said to be in its infancy. G The American and European youth markets are alike in regard to occurrence of frequent changes in buying habits. EXAMPLE：The correct answer for blank (0) is D. （分数：1.00）A.B.C.D.E.F.A.B.C.D.A.B.C
20、.D.A.B.C.D.E.A.B.C.D.三、SECTION 3 (Question(总题数：1，分数：1.00)PROCESS MANAGEMENT TO QUALITY IMPROVEMENT The examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have vi
21、sible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort. Modern manag
22、ement must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systemsfor example, for purchasing, personnel, accounting, stock control, and computingwhen each of these systems is itself highly complex. At the same time, they must ensure that they comply with
23、a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these issues, the manager is under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure an
24、d organization, which enable us to deal with such complexity. We group similar processes, collect similar information into records and classify the various activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or s
25、ituations. In all disciplines, the provision of structure of classification is dealt with through a systematic method recognized by the practitioners. In engineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve pro
26、blems. Process and quality management have the same need to approach the problems with a systematic method, which facilitates structuring of problems and produces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and co
27、ncerns dealt with by the discipline. Once a method is in place, it provides a language and a framework for doing work) therefore, it must have the scope to deal with all problems that may arise. In quality management, the range of problems centers on “conformance to requirements“. When this is inter
28、preted most widely, as in TQM, requirements are not just those of the direct customer, but also those in internal departments and the wider requirement of the law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will p
29、rovide an efficient and elegant solution to the problem of quality management. In process management, the problem centers on definition of the objectives of the organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organizati
30、on will also require that processes (1) make efficient use of resources, including human and material resources (2) and provide effective results, in terms of meeting the requirements of customers and other stakeholders in the organization. A systematic method must also provide support for these ess
31、ential process attributes. Finally, the method must support people as they carry out processes. It should enhance their working lives and help them to discover better and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved
32、 in the process. （分数：1.02）(1).Which of the following is not true?（分数：0.17）A.Integrated process and quality management is called forB.Considerable thought and hard work are the premise of providing such a mentioned systemC.The procedures mentioned here can help employees fulfill their workD.The effor
33、t made in providing such a system will be great while what we get will be little.(2).When modern management integrates many highly complex systems, they must make sure that_（分数：0.17）A.these highly complex systems are in agreement with different requirements related to their organization.B.they are d
34、ifferent systems unheard of a few decades agoC.the requirements are relevant to their organizationD.do without understanding social and behavioral pressure.(3).To provide structure and organization, managers should do all the following except（分数：0.17）A.group similar processes and collect similar inf
35、ormation into recordsB.provide a language and a framework for doing workC.arrange the various activities into different classesD.organize employees and computer systems into units(4).As the practitioners in all disciplines do, managers in process and quality management need_（分数：0.17）A.make structuri
36、ng of problems easierB.deal with the problems with a systematic methodC.apply theories into practiceD.learn how to produce practical solutions(5).What is satisfactory method in quality management then?（分数：0.17）A.It is a method which can deal with problems centering on “conformance to requirements“B.
37、It is a method which can approach the problem of direct customer requirementsC.It is a method which can cope with problems of efficiency and effectivenessD.It is a method which can solve problems of meeting the requirements of law.(6).In process management, a good systematic method_（分数：0.17）A.must s
38、upport the requirements of customersB.can help workers work faster but less efficientlyC.should allow workers involved in the process to make decisions with managementD.must deal with compliance issues四、SECTION 4 (Question(总题数：1，分数：1.00)Writing Effective Job Descriptions A job description describes
39、the major (0) of an employees job or position. A good job description begins with a careful (19) of the important facts about a job, such as the individual tasks (20), the methods used to complete the tasks, the purpose and responsibilities of the job, the (21) of the job to other jobs, and the (22)
40、 needed for the job. Its important to (23) a job description practical by keeping it dynamic, functional, and current. Dont get stuck with an inflexible job description! A poor job description will (24) you and your employees from trying anything new and (25) how to perform their job more productive
41、ly. A well-written, practical job description will (26) you avoid hearing a refusal to carry out a relevant assignment because “It isnt in my job description.“ Realistically speaking, many jobs are (27) to change due either to personal growth, organizational development, and the evolution of new tec
42、hnologies. (28) job descriptions will encourage your employees to grow within their positions and learn how to make larger (29) to your company. For example: Is your office manager stuck (30) ordering office supplies for the company and keeping the storage closet well stocked or is he (31) and imple
43、menting a system of ordering office supplies that promotes cost savings and (32) within the organization? When writing a job description, keep in mind that the job description will (33) as a major basis for outlining job training or conducting future job evaluations. A. statistics B. places C. addre
44、sses D. areas EXAMPLE：The correct answer for blank (0) is D. （分数：1.05）A.managementB.analysisC.resumeD.contractA.involvedB.engagedC.acceptedD.metA.partnershipB.developmentC.relationshipD.arrangementA.degreeB.qualificationsC.qualityD.limitationA.makeB.letC.haveD.putA.allowB.keepC.requireD.sendA.showin
45、gB.doingC.expectingD.learningA.enableB.helpC.stopD.makeA.subjectedB.attachedC.forcedD.askedA.fixedB.changedC.flexibleD.variousA.distributionB.donationC.demandsD.contributionA.routinelyB.reasonablyC.hardlyD.virtuallyA.researchingB.developingC.advertisingD.thinkingA.capabilityB.expenseC.paymentD.effic
46、iencyA.offerB.workC.serveD.take五、SECTION 5 (Question(总题数：1，分数：1.00)The Need For a Good Management 0. The need for good managers is not going away. But it is intensifying. With BUT 00. “flatter“ organizations and self-directed teams managers becoming common; MANAGERS 34 with personal computers and ne
47、tworks making information available to more 35 people more quickly; the raw number of managers needed is decreasing down. 36 However, the need for good managers, people who can manage themselves 37 and others in an even high stress environment, is increasing. I believe anyone 38 can be a good manage
48、r. It is as much very trainable skill as it is inherent ability; 39 as much science as art. You must have confidence in yourself and your abilities. 40 You are happy with who you are not, but you are still learning and getting better. 41 You are something of an extrovert person. You dont have to be
49、the life of the 42 party, but you cant be a wallflower. Management is sort a people skillits not 43 the job for someone who doesnt enjoy liking people. You are honest and 44 straight forward. Your success depends heavily on the trust of others. You are 45 neither an includer not an excluder. You bring others into what you do. （分数：0.96）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_
