1、BEC 剑桥商务英语(中级)5 及答案解析(总分：12.97，做题时间：149 分钟)一、PART 1 READING （6(总题数：1，分数：1.00)A The need for good managers is not going away. It is intensifying. With flatter organizations and self-directed teams becoming common? with personal computers and networks making information available to more people more q
2、uickly; the raw number of managers needed is decreasing. However, the need for good managers, people who can manage themselves and others in a high stress environment, is increasing. B I believe anyone can be a good manager. It is as much trainable skill as it is inherent ability; as much science as
3、 art. You have confidence in yourself and your abilities. You are happy with who you are, but you are still learning and getting better. You are something of an extrovert. You dont have to be the life of the party, but you cant be a wallflower. Management is a people skillits not the job for someone
4、 who doesnt enjoy people. C You are honest and straight forward. Your success depends heavily on the trust of others. You are an includer not an excluder. You bring others into what you do. You dont exclude other because they lack certain attributes. You have a presence. Managers must lead. Effectiv
5、e leaders have a quality about them that makes people notice when they enter a room. D You are consistent, but not rigid; dependable, but can change your mind. You make decisions, but easily accept input from others. You are a little bit crazy. You think out-of-the box. You try new things and if the
6、y fail, you admit the mistake, but dont apologize for having tried. You are not afraid to “do the math“. You make plans and schedules and work toward them. 0. A good manager must be courageous to admit the mistake. (D) （分数：0.98）(1).The need for good managers is increasing.（分数：0.14）A.B.C.D.(2).The ra
7、w number of managers needed is decreasing.（分数：0.14）A.B.C.D.(3).Being a good manager must enjoy people.（分数：0.14）A.B.C.D.(4).An effective leader has a quality that makes him/her easily noticed.（分数：0.14）A.B.C.D.(5).Anyone can be a good manager.（分数：0.14）A.B.C.D.(6).A good manager must let others trust h
8、im/her.（分数：0.14）A.B.C.D.(7).A good manager dares to take some risks.（分数：0.14）A.B.C.D.E.F.G.H.二、SECTION 2 （Questions(总题数：1，分数：1.00)WHAT NEXT IN THE MICROSOFT SUIT (0) . It wants to find the appropriate punishment following a judges ruling that Microsoft is a monopoly, including the possible breakup o
9、f the software company. “We are looking at the range of sanctions? were talking to people in the industry, people who work with Microsoft, people who manufacture computers and were doing an analysis to make sure that we have a remedy that will promote competition, assure innovation and promote consu
10、mer choice, “ he said. He thought the judge was quite clear that innovation has been impaired and he had heard all the evidence. Meanwhile, Microsoft Chairman Bill Gates said in a letter published today that the software maker is committed to “a fair and responsible“ resolution of the anti-trust tri
11、al. (8). “Weve been here before in a first lawsuit, “ he said. “And eventually the courts came out on the side of the consumer, saying that all companies should have the ability to innovate their products and take their chances in the marketplace.“ (9). “As this case moves toward resolution, Microso
12、fts 30, 000 employees are focused on creating the next generation of products that will deliver the benefits of the Information Age, anytime, anywhere and on any device, “ Gates wrote. (10). On Friday, Jackson took Microsoft to task for numerous instances of anti-competitive behavior, including its
13、dealings with America Online over the latters browser choices, its contracts with PC makers, which forced them to feature prominently the Internet Explorer Web browser instead of Netscapes competing product. (11). The judge noted that Microsofts own studies confirmed that Microsoft could have charge
14、d only $49 per Windows upgrade and still remained profitable, and that it had enough power within the market to charge $89. (12). It is through high “barriers to entry“, in other words, by making it more costly to create competing software. A. Bob Herbold, the executive vice president and chief oper
15、ating officer for Microsoft, said that the judges ruling this week is just a first step in the process that is just getting under way. B. Microsofts competitors know that the company in fact has a referee starting directly over the shoulder every time it moves on a playing field. C. Whats more, Micr
16、osoft erected the barriers to keep others out of the marketplace. D. The Justice Departments top anti-trust prosecutor says this week that the government is looking at a full range of remedies. E. Jackson said that the company took that additional profit and invested it not in its own products but i
17、n efforts to keep other companies out of various software markets. F. Meanwhile Bill Gates, in a full-page advertisement published in the Washington Post and addressed to the companys customers, partners and shareholders, commented on Fridays ruling. G. He claimed that Microsoft is committed to reso
18、lving this matter in a fair and responsible manner, while ensuring that the fundamental principles of consumer benefit and innovation are protected. EXAMPLE：The correct answer for blank (0) is D. （分数：1.00）A.B.C.D.A.B.C.D.E.F.A.B.C.D.E.F.G.A.B.C.D.A.B.C.D.E.三、SECTION 3 (Question(总题数：1，分数：1.00)PROCESS
19、 MANAGEMENT TO QUALITY IMPROVEMENT The examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carr
20、ying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort. Modern management must deal with degrees of complexity unheard of only a few
21、 decades ago. They must integrate many systemsfor example, for purchasing, personnel, accounting, stock control, and computingwhen each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other re
22、quirements relevant to their organization. While struggling with these issues, the manager is under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure and organization, which enable us to deal with such complexity. We
23、 group similar processes, collect similar information into records and classify the various activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or situations. In all disciplines, the provision of structure of cla
24、ssification is dealt with through a systematic method recognized by the practitioners. In engineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve problems. Process and quality management have the same need to appr
25、oach the problems with a systematic method, which facilitates structuring of problems and produces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and concerns dealt with by the discipline. Once a method is in place,
26、it provides a language and a framework for doing work) therefore, it must have the scope to deal with all problems that may arise. In quality management, the range of problems centers on “conformance to requirements“. When this is interpreted most widely, as in TQM, requirements are not just those o
27、f the direct customer, but also those in internal departments and the wider requirement of the law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will provide an efficient and elegant solution to the problem of quali
28、ty management. In process management, the problem centers on definition of the objectives of the organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organization will also require that processes (1) make efficient use of re
29、sources, including human and material resources (2) and provide effective results, in terms of meeting the requirements of customers and other stakeholders in the organization. A systematic method must also provide support for these essential process attributes. Finally, the method must support peop
30、le as they carry out processes. It should enhance their working lives and help them to discover better and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved in the process. （分数：1.02）(1).Which of the following is not true
31、?（分数：0.17）A.Integrated process and quality management is called forB.Considerable thought and hard work are the premise of providing such a mentioned systemC.The procedures mentioned here can help employees fulfill their workD.The effort made in providing such a system will be great while what we ge
32、t will be little.(2).When modern management integrates many highly complex systems, they must make sure that_（分数：0.17）A.these highly complex systems are in agreement with different requirements related to their organization.B.they are different systems unheard of a few decades agoC.the requirements
33、are relevant to their organizationD.do without understanding social and behavioral pressure.(3).To provide structure and organization, managers should do all the following except（分数：0.17）A.group similar processes and collect similar information into recordsB.provide a language and a framework for do
34、ing workC.arrange the various activities into different classesD.organize employees and computer systems into units(4).As the practitioners in all disciplines do, managers in process and quality management need_（分数：0.17）A.make structuring of problems easierB.deal with the problems with a systematic
35、methodC.apply theories into practiceD.learn how to produce practical solutions(5).What is satisfactory method in quality management then?（分数：0.17）A.It is a method which can deal with problems centering on “conformance to requirements“B.It is a method which can approach the problem of direct customer
36、 requirementsC.It is a method which can cope with problems of efficiency and effectivenessD.It is a method which can solve problems of meeting the requirements of law.(6).In process management, a good systematic method_（分数：0.17）A.must support the requirements of customersB.can help workers work fast
37、er but less efficientlyC.should allow workers involved in the process to make decisions with managementD.must deal with compliance issues四、SECTION 4 (Question(总题数：1，分数：1.00)Advertisement Too much to read! Its impossible to find time to read todays (0) business booksand thousands are published each y
38、ear. Yet not keeping up with those books could be a serious and (19) mistake. Often the ideas and insights they contain are (20) nowhere else. But how can you even know which (21) are worthwhilelet alone find time to read them? Fortunately, theres a (22) Soundview Executive Book Summaries. It really
39、 works. In fact, its guaranteed to (23). It is ingenious and essential. Every month, you receive two or three quick reading, time saving summaries of the best new business books. Each (24) all the key points in the original book. The big (25), instead of 200 to 500 pages, the summary is only several
40、 pages. Instead of taking five, ten or more hours to read, it (26) just 15 minutes. Of the thousands of business books published (27), only a (28) are really worth reading. To save your time, our Editorial Board goes (29) them all eliminating 90%. Our (30) are high, and the criteria rigorous. When a
41、 book meets all our (31), we prepare a Summary, instead of a review or a digest. You get a skillful distillation that (32) the content ad spirit of the entire books. The titles cover every subject of (33) to business people today. Theres nothing else like Soundview Executive Book Summaries. A. good
42、B. excellent C. first D. top EXAMPLE：The correct answer for blank (0) is D. （分数：1.05）A.expensiveB.cheapC.severeD.badA.accessibleB.availableC.reachedD.gotA.booksB.onesC.subjectsD.titlesA.solutionB.wayC.keyD.methodA.functionB.workC.enterD.operateA.includesB.concludesC.containsD.takesA.similarityB.diff
43、erenceC.resemblanceD.disagreementA.takesB.costsC.spendsD.sharesA.separatelyB.differentlyC.partlyD.annuallyA.handfulB.severalC.littleD.scoreA.throughB.overC.inD.outA.requestsB.requirementsC.standardsD.needsA.testsB.needsC.claimsD.proclaimsA.reservesB.keepsC.maintainD.preservesA.careB.concernC.interes
44、tD.firm五、SECTION 5 (Question(总题数：1，分数：1.00)The Need For a Good Management 0. The need for good managers is not going away. But it is intensifying. With BUT 00. “flatter“ organizations and self-directed teams managers becoming common; MANAGERS 34 with personal computers and networks making informatio
45、n available to more 35 people more quickly; the raw number of managers needed is decreasing down. 36 However, the need for good managers, people who can manage themselves 37 and others in an even high stress environment, is increasing. I believe anyone 38 can be a good manager. It is as much very tr
46、ainable skill as it is inherent ability; 39 as much science as art. You must have confidence in yourself and your abilities. 40 You are happy with who you are not, but you are still learning and getting better. 41 You are something of an extrovert person. You dont have to be the life of the 42 party
47、, but you cant be a wallflower. Management is sort a people skillits not 43 the job for someone who doesnt enjoy liking people. You are honest and 44 straight forward. Your success depends heavily on the trust of others. You are 45 neither an includer not an excluder. You bring others into what you
48、do. （分数：0.96）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_1.? You have received a fax from a customer who in the fax complained that he had received 100 green colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts, you write a short note to the warehouse. ? Write a short note to Mr. Randy Simon, who is in charge of delivering goods from warehouse. ? Tell him about the claim. ? Mention the date of delivery. ? Ask for the duplicate invoice. ? Write 3040 words on your Answer Sheet. （分数：-1.00）
