1、BSI Standards Publication Postal services Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing PD CEN/TS 15472:2016National foreword This Published Document is the UK implementation of CEN/TS 15472:2016. It supersedes PD
2、 CEN/TR 15472:2006 which is withdrawn. The UK participation in its preparation was entrusted to Technical Committee SVS/4, Postal services. A list of organizations represented on this committee can be obtained on request to its secretary. This publication does not purport to include all the necessar
3、y provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2016. Published by BSI Standards Limited 2016 ISBN 978 0 580 91101 9 ICS 03.240 Compliance with a British Standard cannot confer immunity from legal obligations. This Published Document w
4、as published under the authority of the Standards Policy and Strategy Committee on 30 April 2016. Amendments/corrigenda issued since publication Date Text affected PUBLISHED DOCUMENT PD CEN/TS 15472:2016 TECHNICAL SPECIFICATION SPCIFICATION TECHNIQUE TECHNISCHE SPEZIFIKATION CEN/TS 15472 March 2016
5、ICS 03.240 Supersedes CEN/TR 15472:2006 English Version Postal services - Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing Services Postaux - Mthode de mesure des dlais de traitement des colis transfrontaliers au sei
6、n de lUnion europenne et de lAELE par les procds de suivi et de localisation Postalische Dienstleistungen - Anwendungsleitfaden zur Messung der Pckchenlaufzeit bei Nutzung eines Nachverfolgungssystems This Technical Specification (CEN/TS) was approved by CEN on 11 January 2016 for provisional applic
7、ation. The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard. CEN members are required to announce the existen
8、ce of this CEN/TS in the same way as for an EN and to make the CEN/TS available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into a
9、n EN is reached. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherland
10、s, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2016 CEN All rights o
11、f exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. CEN/TS 15472:2016 E PD CEN/TS 15472:2016CEN/TS 15472:2016 (E) 2 Contents Page European foreword . 3 Introduction 4 1 Scope 5 2 Terms and definitions . 6 3 Characteristics of cross border parcel exchange
12、 within EU and other CEN-countries 7 4 Methodology . 7 4.1 Transit time in general 7 4.2 Approach for calculating transit time 8 4.2.1 General approach 8 4.2.2 Example PostNL - Netherlands . 8 4.2.3 Example PostNord: Denmark 9 4.3 Calculating transit time and a result (on time) . 10 4.4 Calculation
13、Rules 10 4.4.1 General . 10 4.4.2 Example 1: Collection Monday-Friday / Delivery Monday-Friday . 11 4.4.3 Example 2: Collection Monday-Friday / Delivery Tuesday-Saturday . 11 4.5 Monitoring and independence 12 4.6 Reporting 12 Annex A (normative) A method to estimate delay in the stretch between act
14、ual handover and the first sorting scan . 14 Annex B (informative) Examples of fields of study . 15 Bibliography . 16 PD CEN/TS 15472:2016CEN/TS 15472:2016 (E) 3 European foreword This document (CEN/TS 15472:2016) has been prepared by Technical Committee CEN/TC 331 “Postal services”, the secretariat
15、 of which is held by NEN. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes CEN/TR 15472:2006. This document ha
16、s been prepared under a mandate given to CEN by the European Commission and the European Free Trade Association. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to announce this Technical Specification: Austria, Belgium, Bu
17、lgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
18、Turkey and the United Kingdom. PD CEN/TS 15472:2016CEN/TS 15472:2016 (E) 4 Introduction This Technical Specification followed a two-phased approach. In Phase 1 the Technical Report CEN/TR 15472 standard was reviewed. The CEN/TR 15472 specified methods for measuring the transit time results of domest
19、ic and cross- border parcels, collected, processed and delivered by postal service providers. This quality of service indicator does not measure the postal or logistic operators overall performance in a way that provides direct comparison of postal or logistic service operators, and does not include
20、 other service performance indicators than those related to transit time. If a global transit time result is required then all items included in the calculation needs to have been scanned at all the location points within the pipeline. Consequently the scope of CEN/TR 15472 is not useful anymore giv
21、en that: reluctant implementation at national postal operators - only 4 countries implemented it in Europe; not fully adapted to the goals of the customers, operators and regulatory authorities: only a TR (not a TS or EN) content inadequate and no implementation guide. On Friday, November 28th 2014,
22、 in Budapest, Hungary, at the 37th plenary meeting of CEN/TC 331 Postal Services, made a decision to change the scope to a method for measurement of parcel transit time for cross-border parcels within the European Union and other CEN member states using tracking and tracing for measurement of the pa
23、rcel transit time. The following countries have committed active participation in its development: the Netherlands, Germany, Denmark, Finland and Austria. This Technical Specification is Phase 2 of the project. PD CEN/TS 15472:2016CEN/TS 15472:2016 (E) 5 1 Scope Method for measurement of parcel tran
24、sit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies. Based on an earlier study, the method will be based on events of the track and trace process. Events used need to be kept simple and transparent for the measurement of the com
25、plex matrix of the flows between European countries. The last part of the process (delivery options) is dependent on the country and on its historical development of postal and logistic operators - this part of the logistics process is currently too complex for simple measurement. Therefore the Tech
26、nical Specification (TS) will focus on the main part of the process: from entrance (hand over) in the logistics chain to the first attempt of delivery. Figure 1 E-Commerce tracking platform The Technical Specification should: be technically and supplier neutral; not be limited to postal operators bu
27、t open to all operators transporting parcels; take into account events relevant for the customers (sender or receiver) needs; define calculation rules; be easy to implement. This Technical Specification does not set quality of service standards or targets. PD CEN/TS 15472:2016CEN/TS 15472:2016 (E) 6
28、 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 POA date proof of acceptance event-scan on day X proving that the parcel is transferred to the operator before the latest acceptance time (hand over in the logistics chain) 2.2 date first valid
29、 attempt of delivery unchallenged event-scan on day X + Y giving reasonable and audible proof that a delivery-attempt has been made within the conditions stipulated in the general terms or customer information of the operator 2.3 delivery address place where the parcel is to be delivered so the addr
30、essee can receive it according to the agreed service conditions Note 1 to entry: This might be a home address, but also a pack station, an alternative address chosen by the addressee or an outlet of the operator if this is within the stipulated service conditions. 2.4 transit time transit time in da
31、ys between POA and first valid attempt of delivery 2.5 parcel item that is to be conveyed from a sender to a receiver, that is in general up to 20 kg and mostly too big to be delivered in a letter box Note 1 to entry: The dimensions of a parcel do not exceed two meters for any one dimension or three
32、 meters for the sum of the length and the greatest circumference measured in a direction other than that of the length. In the context of this Technical Specification it is important that it is possible to track and trace a parcel (so a parcel is barcoded or fitted with other means to track and trac
33、e). Note 2 to entry: In line with the text of the EU directive. 2.6 held by customs indicating a delay as an event in the track and trace system Note 1 to entry: Delay which is attributed to customs activities and not to the operators performance. 2.7 receiver receiver of the parcel PD CEN/TS 15472:
34、2016CEN/TS 15472:2016 (E) 7 2.8 sender entity offering parcels for shipment EXAMPLE E-merchant. 3 Characteristics of cross border parcel exchange within EU and other CEN- countries One of the main and basic aspects of the European Union is the free movement of goods, services, capital and people. No
35、 customs declaration is needed. Certainly for EU EU trade customs will investigate by sampling if taxes are paid (excise goods) and that there is no exchange of illegal goods (drugs, explosives etc.), but the general rule is that the exchange of goods/ parcels is unhindered by customs. Therefore for
36、 the exchange of parcels within the European Union delay by customs is an exception and shall be treated as an exceptional cause of delay only. As for countries within the CEN-framework but not in the EU held by customs is a common issue. Relevant events From the sender and receiver perspective ther
37、e are only two events that are relevant in calculating the transit time in order to assess if the service promise in terms of the number of days between sending and receiving has been met: a) the proof of acceptance before the latest acceptance time (POA); b) the proof of the first valid attempt of
38、delivery 1) . Other issues might be important, but are irrelevant to the scope of this TS. 4 Methodology 4.1 Transit time in general The transit time is measured in days between Proof of Acceptance (POA) and first valid attempt of delivery. a) Calculation of gross transit time. b) Take into account
39、the type of service in terms of transit time. c) Correction for work / holidays 2) : this can be dependent on the receiver. For example, when it is known that a company is closed or the receiver has reported not to be at home (customer profile), the parcel will not go into distribution and the trans
40、it time is reduced by one or several working days. d) Correction for “held by customs”. 1) In general this is the same as the proof of delivery (POD); if however the parcel cannot be delivered at the first valid attempt of delivery, the fall back is the first valid attempt. Since the first valid att
41、empt of delivery can be considered also placement in parcel station, placement in postal office for service poste restante or equivalent. 2) EN 13850:2012, 5.2.3, Calculation of the transit time: “Published regional holidays may be subtracted in the calculation of transit time”. PD CEN/TS 15472:2016
42、CEN/TS 15472:2016 (E) 8 e) Correction for “Force Majeure”. 3)For the greater part the data are generated on the basis of event scans in the operational process. The transit time can be measured over all the parcels all through the year. Only parcels where the two relevant events (Clause 3) are corre
43、ctly registered can be taken into consideration when calculating the transit time. 4.2 Approach for calculating transit time 4.2.1 General approach 4.2.1.1 Proof of Acceptance Parcels of big senders are collected at sorting centres: the first sorting scan in the (first) sorting centre of the operato
44、r will be the first scan for the great majority of standard low price parcels. Parcels sent from post offices (retail outlets) partly receive a post office-scan, but it is not always possible to integrate these scans in the database for the transit time calculation, if the transit time of all parcel
45、s is to be measured in the same way. There can be a delay between actual handover and the first sorting scan. It may be necessary to estimate the chance of delay to complete the measurement. The method to estimate delay in this period is described in Annex A. The estimated delay shall be added to th
46、e total score. 4.2.1.2 The proof of the first valid attempt of delivery In general if parcels are out for delivery either to business customers or residential customers in the delivery route this will count as the proof of the first valid attempt of delivery; an automatic proof of delivery (POD) eve
47、nt will be generated. This automatic proof of delivery will be annulled if there is proof that the delivery has not taken place on the given day. The most common causes for this failure are: The driver was too busy or “forgot” to make a delivery attempt on the delivery day and took the parcel back t
48、o be delivered the next working day: a scan “still in store” will prove the delay; Miss-sorting: in the sorting centre a parcel was sorted in the wrong direction, the parcel cannot be distributed and will return to the sorting centre. An event scan which proves the mismatch between address and deliv
49、ery route will be generated; the parcel will re-enter sorting and therefore delay will be proven. 4.2.2 Example PostNL - Netherlands a) The first event POA is generated by the first sorting scan 4b) The second and last event, the proof of the first valid attempt of delivery is generated by the corrected (POP UP1) scan 5 : in general this is the scan out for delivery. This will be invalidated if for example: 3) EN 13850:2012, 5.2.2, Continuity of measurement. 4) Example PostNL Parcels (= First sorting scan POP1CNP). 5) Example PostNL Parcels
