1、BEC商务英语（中级）口语模拟试卷 99及答案与解析 一、 SECTION 1 INTERVIEW (ABOUT 3 MIN) 1 In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. Questions: (1)Are you good at cooking? (2)Can you tell me a bit about your par
2、ents? (3)What do you think can help you get along well with your colleagues? 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You
3、have 1 minute to prepare your ideas. 2 In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A: What is important when.? Aiming to deci
4、de a company lunch time Type of work Advice of staff B: What is important when.? Morally educating staff Awareness Official code C: What is important when.? Importing goods Quality control Transport arrangement 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion
5、 topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 3 In this part of the test you are given a discussion topic. You have 30 minute
6、s to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For twocandidates Qualified Service Your company is deciding to monitor the quality of service provid
7、ed. You have been asked to help with this. Discuss the situation together, and decide: what are the ways to monitor the quality of service what measures the company can take to improve the quality of service. For three candidates Qualified Service Your company is deciding to monitor the quality of s
8、ervice provided. You have been asked to help with this. Discuss the situation together, and decide: what are the ways to monitor the quality of service what measures the company can take to improve the quality of service what benefits qualified service can give to the company. Follow-on questions Ho
9、w can a company provide value to its customers? What do you think a company can do to solicit feedback from customers? Do you think customers complaints will benefit business?(Why/Why not?) What do you think a company can do to provide valuable service to customers? BEC商务英语（中级）口语模拟试卷 99答案与解析 一、 SECT
10、ION 1 INTERVIEW (ABOUT 3 MIN) 1 【正确答案】 (1)No. Usually, my mother cooks delicious food for me at home. And I am always missing my mothers food at university. Maybe in the future I will learn to cook. (2)Yes, its my pleasure. My father is an excellent physical teacher in middle school, and my mother d
11、oes business by herself. (3)You should often communicate with your colleagues on work so as to make sure each ones task and division. And you can have wonderful experiences of cooperation, which would create a harmonious work environment. 二、 SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN) In this part of
12、 the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas. 2 【正确答案】 I choose topic A what is important when aiming to decide a company lunch time. In relation t
13、o the topic, I want to list three items as follows: Firstly, the type of the work is the most important point. Different types of work can be fixed the lunch time differently. If you are a teacher, you can have lunch normally. While if you are a journalist, the lunch of time is hard to fix normally.
14、 Secondly, the advice of the staff should also be considered. The staff have right to share their own views with the company on related thing. And the staff is the basis of the whole company. So if they are not happy to have lunch at the fixed time, it will show great influence on the production or
15、work. Finally, nations regulation is also a reference for a company to decide lunch time. In short, the type of the work, the advice of the staff and nations regulation are important when deciding lunch time. I choose topic B what is important when morally educating staff. In relation to the topic,
16、I want to list three items as follows: Firstly, the awareness of the staff is the essential factor. To promote awareness of morality, the company could open the training about morality. It could give the staff a nice opportunity to study the good tradition, which they can benefit from in their whole
17、 life. Secondly, the company could set up an official code of morality. It ensures that all employees have access to it and can understand it easily. The company then needs to implement an effective and anonymous system of reporting any breaches of this code. Some companies even benchmark their ethi
18、cal practices against those of industry leaders and see how theyre doing. Finally, the good example of the boss can play a positive role in cultivating moral staff. In short, the awareness of the staff, a official code of morality and the good example of the boss are important when cultivating the m
19、oral staff. I choose topic C what is important when importing goods. For this topic, as far as I can see, there are mainly three factors I want to mention. Firstly, quality control is the foundation for the exporting business. The goods with high quality can have good ability of competition in the f
20、ierce international market. It can be provided more chance to gain more exporting business. Also it is the assurance of long-term cooperation with the international partners. Secondly, transport arrangement is a key factor for the business. For the exporting business, you should different ways to tr
21、ansport your goods to different place. And when your cooperation partners want the good eagerly, the airplane transportation should be preferred. And when it is a regular business, the cheap sea transportation should be the good choice. Thirdly, market research on the international market can be ano
22、ther important aspect. You should know the situation of your competitors and the whole markets. Then you can orient your product rightly. In all, quality control, transport arrangement and market research are very important when aiming to exporting goods. 【试题解析】 这道题所给出可供选择的三个话题分别是在决定公司的午餐时间时，什么是重要的；
23、在培养高品德的员工时，什么是重要的；最后一个是在进口货物时，什么是重要的。公司这一这门领域一直是商务英语考试的热门范围，因为在公司商务英语被广泛应用。所以，考生在复习时，可根据自己的把自己的实际经历及经验放到公司这一大的真实环境中进行细致联系，相信一定会有好的效果。 三、 SECTION 3 DISCUSSION (ABOUT 5 MIN) In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which i
24、s below, and then about 3 minutes to discuss the topic with your partner. After that examiner will ask you more questions related to the topic. 3 【正确答案】 A: Its very important for a company to monitor the quality of service. If customers are not satisfied with the companys service, then the company w
25、ill lose customers. I think one way of monitoring the quality of service is to obtain feedback from customers to see how the business has met customer expectations. B: You are right. We should know where our company has fallen short in providing value for customers; We can visit our customers, call
26、them, send out written questionnaires and set up a hot line for customers to air their opinions about our service. A: Good ideas. In addition to getting feedback from customers, we can also check sales figures regularly. Sales figures can indicate the degree of customer satisfaction. If sales figure
27、s go down, then there may be some problems with our service, because we are losing customers. C: What can we do if we want to improve the quality of our service? I think one effective way is to train our staff. We must invite some experts to train our staff to improve staff friendliness, the speed o
28、f service and learn to deal with customer complaints. A: We can also hire experts to pose as routine custom. To evaluate the quality of service. Another way to improve the quality of service is to offer timely service. We must Provide the product precisely when it is promised and in the minimum amou
29、nt of time. B: We must also make sure that customers get the product in the place where they want. C: Right. And the product we provide must be the right product our customers want, in other words, the design. Size, or the model of the product must meet customers needs and expectations, therefore ,
30、customers will be happy. A: Customers will remain loyal and our company will keep high sales figures. Follow-on questions It can provide value by making its products more durable, more reliable, easier to use or easier to maintain; by offering discounts; by training employees to provide satisfactory
31、 service; and by delivering the products more timely, etc. It may visit customers, call them, or send out written surveys-to find out how satisfied their customers really are. It may even hire mystery shoppers to evaluate services. I think they benefit businesses. Customer complaints offer organizat
32、ions the opportunity to overcome problems and prove commitments to service, and businesses can gain innovative ideas for improvement. It can use promotional efforts such as advertising and value-based pricing or image pricing, etc. to communicate value to customers. Its market research, which is a commonly used way of learning about customers. 【试题解析】 这道小组讨论题的主题是策划新员工培训项目，相关背景是你们所在公司计划为新员工举办一次正式培训。请你们对此提出建议。讨论的分论点是新员工培训有没有必要和新员工培训应涉及哪些内容。
