1、BEC商务英语（中级）听力模拟试卷 116及答案与解析 一、 PART ONE 0 Look at the notes below. You will hear a man telephoning about a training course. Channing Business Training CHANGES IN A BOOKED COURSE Callers name: Clifford White Course firstly booked:【 L1】 _a one-week training course Date for new circulation:【 L2】 _ Reco
2、mmended courses:Team-Spirit Building and【 L3】 _ Callers response:asking advice from his【 L4】 _ 1 【 L1】 2 【 L2】 3 【 L3】 4 【 L4】 4 Look at the note below. You will hear a man telephoning to confirm an appointment. Appointment Confirmation For: Mr. Parker To: Delia Caller: Michael Subject: The appointm
3、ent with Delia was originally going to be at【 L5】 _, tomorrow morning. Reason for changing of time: Delia needs to change the appointment because of the【 L6】 _in scheduling. Mr. Parker is available after【 L7】 _ Result: The meeting will be changed to tomorrow afternoon at【 L8】 _ 5 【 L5】 6 【 L6】 7 【 L
4、7】 8 【 L8】 8 Look at the form below. You will hear a man leaving a message on writing a company brochure. Phone Message From: Marc To: Amy Subject:Sharing experience on making the company brochure Something Amy needs to know about the company brochure: contain main contents about companys【 L9】 _for
5、marketplace pay special attention to these factors: the colour, the logo and the【 L10】 _ need to explain the information,【 L11】 _and history of the company the form needs to be under key titles and【 L12】 _ Some further actions: ask for CEOs letter from Linda include company events and happenings in
6、the brochure 9 【 L9】 10 【 L10】 11 【 L11】 12 【 L12】 二、 PART TWO 12 You will hear five short recordings. For each recording, decide what the speaker is talking about. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay th
7、e recordings. A having an interview B writing a business plan C doing marketing research D resolving customer service complaints E proposing a question F complaining the service G declining a job offer H maintaining customers 13 _ 14 _ 15 _ 16 _ 17 _ 17 You will hear another five recordings. Five pe
8、ople are talking about dealing with problems in a team. For each recording, decide what the speakers opinion is. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. A to deal with the problem with the te
9、am members together B to organise a meeting to discuss the problems C to provide training courses D to give bonus to the good performers E to offer advice to a colleague F to hold proper activities for team building G to build trust and highlight responsibility H to boost morale and give guidance 18
10、 _ 19 _ 20 _ 21 _ 22 _ 三、 PART THREE 22 You will hear an interview with Sam Walton on the winning secrets of Wal-Mart. For each question(23-30), mark one letter(A, B or C)for the correct answer. After you have listened once,replay the recording. 23 What happened in America during the period of Sam W
11、altons growing up? （ A） Civil war. （ B） Financial boom. （ C） Economic crisis. 24 Sam Waltons store running concept does not include （ A） giving customers discount. （ B） opening stores in downtown. （ C） keeping costs low. 25 Sam Walton believe that if you want to run business well, first you should （
12、 A） be kind to employees. （ B） be loyal to customers. （ C） work with passion. 26 Associates may work beyond expectations if （ A） they are treated equally in the corporation. （ B） they become stock owners in the corporation. （ C） they are given good welfare in the corporation. 27 In order to encourag
13、e managers to work better, Sam Walton always （ A） keeps them being challenged. （ B） gives them more pressure. （ C） offers them rewards. 28 According to Sam Walton, what is a better way to reward partners? （ A） Praise their work. （ B） Give them stocks. （ C） Help them have fortune. 29 To have a clear
14、knowledge of your business running, you must （ A） go to the front lines frequently. （ B） listen to your associates carefully. （ C） talk to your customers. 30 Wal-Marts constant competitive advantage over its rivals lies in （ A） keeping prices low. （ B） having a wide range of goods. （ C） making good
15、use of expenses. BEC商务英语（中级）听力模拟试卷 116答案与解析 一、 PART ONE 0 【听力原文】 Look at the notes below. You will hear a man telephoning about a training course. You have 15 seconds to read through the notes. pause Now listen, and fill in the spaces. pause Woman: Good afternoon, Channing Business Training. What ca
16、n I do for you? Man: Hello, my name is Clifford White. Ive booked a one-week marketing strategy training course for my company. Woman: Right. Youve booked that course for ten people next week. Man: Yes. But I need to change the time. Because of the sales season drawing near, we do not have the time
17、to attend the training course. Do you know when its running again? Woman: Well. Let me have a look. Not until the twelfth of December, Im afraid. Man: Oh, I dont think it works for us. We must be busy then. Woman: Well. How about changing a training course? You know, we offer several courses about b
18、usiness. We have a training next month about building team spirit. It is quite interesting. And a customer service course tomorrow, but it lasts only for 2 days. Man: Thanks. But I cannot make the final decision. I have to ask for my department managers advice. Woman: Fine. Man: So are you sure the
19、class is running again until the twelfth of December? Woman: Yes, I am. Man: All right. Ill talk to my manager first, and Ill call you back then. Woman: Great. Goodbye. pause Now listen to the recording again. pause 1 【正确答案】 MARKETING STRATEGY 【试题解析】 对话中女士问道： What can I do for you?男士回答： Ive booked a
20、 oneweek marketingstrategy training course for my company之后又说道： But I need to change the time 2 【正确答案】 DECEMBER 12th 【试题解析】 对话中男士问道： Do you know when its running again?女士回答说： Not until the twelfth ofDecember Im afraid 3 【正确答案】 CUSTOMER SERVICE 【试题解析】 对话中女士提出解决方案： How about changing a training course
21、?之后又说道： You know， weoffer several courses about business We have a training next month about building teamspirit It is quite interesting And a customer service course tomorrow即女士一共推荐了两个课程给男士。答案可以直接获得。 4 【正确答案】 (DEPARTMENT)MANAGER 【试题解析】 对话中，男士在最后说道： But I cannot make the final decision I have to ask
22、 for mydepartment managers advice答案可以直接获得。 4 【听力原文】 Look at the notes below. You will hear a man telephoning to confirm an appointment. You have 15 seconds to read through the notes. pause Now listen, and fill in the spaces. pause Woman: Hello. Man: Hello, is Delia available? Woman: This is Delia. W
23、ho is that calling please? Man: Hi, Delia, this is Michael calling from Parkers office. Im calling to confirm your appointment for tomorrow morning at 10 oclock with Mr. Parker. Woman: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment.
24、I have a scheduling conflict, and I cannot make it that early. Man: If I put you in that later slot, would it work out? Woman: It would better be after lunch. Do you have anything available about 2 oclock? Man: Sorry. My boss only has time after 2: 30 p. m. , but I might be able to work you in at 4:
25、00 p. m. Would it be a better time? Woman: Thats all right. I think I should be able to make it. Can you put me down for that time slot? Man: No problem. I have your appointment changed from tomorrow morning to tomorrow afternoon at 4:00. Woman: Great. Thanks a lot. pause Now listen to the recording
26、 again. pause 5 【正确答案】 10 OCLOCK 【试题解析】 对话中男士说道： Im calling to confirm your appointment for tomorrow morning at 10 oclockwith Mr Parker可见女士原来的约定时间是明天上午 10点。 6 【正确答案】 CONFLICT 【试题解析】 对话中女士说道： I have a scheduling conflict， and I cannot make it that early 7 【正确答案】 2： 30 P M 【试题解析】 对话中女士问道： Do you have
27、anything available about 2 oclock?男士说道： My boss onlyhas time after 2： 30 p m 8 【正确答案】 16： 00 4： 00 P M 【试题解析】 上题中说到文章之前已经给出了两个具体的时间，但是最后男士接着说道： I have yourappointment changed from tomorrow morning to tomorrow afternoon at 4： 00 8 【听力原文】 Look at the form below. You will hear a man leaving a message o
28、n writing a company brochure. You have 15 seconds to read through the form. pause Now listen, and fill in the spaces. pause Man: Hi, this is a message from Marc for Amy. Ive heard that you have called me for some details about the making of company brochure that I used to do. Well, I think I do have
29、 something to share with you. A brochure is an ideal way of spreading information about your company to the marketplace. It needs to be concise, easy to read, and designed in a way that its easy to select information. The most important considerations for your brochure should be the colour, the logo
30、 and the font. To explain the information, background and history of the company, and what the company does and how it does, make it easy to read, and form it in a way that is under key titles and headings. Our brochure is about our services and products. You may call Linda for the CEOs letter. Besi
31、des it, our brochure should list the timings of events and goings on, happenings in last year. I will email you the document I have written last year. Call me when you need something specific, or leave a message, or an email. pause Now listen to the recording again. pause That is the end of Part One
32、. You now have 20 seconds to check your answers. pause 9 【正确答案】 INFORMATION 【试题解析】 对话中男士说道： A brochure is an ideal way of spreading information about your company tothe marketplace答案可直接获得。 10 【正确答案】 FONT 【试题解析】 对话中男士说道： The most important considerations for your brochure should be the colour the log
33、o and the font答案可直接获得。 11 【正确答案】 BACKGROUND 【试题解析】 对话中男士说道： To explain the information， background and history of the company andwhat the company does and how it does 解释公司的信息、背 景以及历史，公司做了什么，怎么做的。 12 【正确答案】 HEADINGS 【试题解析】 对话中男士说道 :make it easy to read ， and form it in a way that is under key titles
34、andheadings 二、 PART TWO 12 【听力原文】 You will hear five short recordings. For each recording, decide what the speaker is talking about. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. You have 15 second
35、s to read the list A-H. pause Now listen, and decide what the speaker is talking about. pause Thirteen Man:Well, sometimes, it is so hard for me that I just call the person who offered me the job, and sometimes, I give them a letter of email. I usually first thank the company for the offer and talk
36、about the positive things that attracted me to the job and the company. I believe if I burn bridges with this company, I may ruin my chances at other companies. So I always try to act politely and have the best behaviour. pause Fourteen Woman: I just talk to the existing customers to find out inform
37、ation about their perceptions, needs, wants or constraints. When looking for information about how my company measures up to competitors, customers can be a valuable resource. And I usually send out surveys, or just call customers directly, or interview members of the target audience to find out why
38、 they have chosen competing products or services. pause Fifteen Man: I think it is of great importance to listen to what the customer has to say and ask for as many details as possible. I try to find out whether the problem has to do with service or problems with the product we offered. And I usuall
39、y reassure the client that I will do everything in my power to solve the situation and then try to find a solution while the customer is still on the line rather than promising to call back. pause Sixteen Woman: Well, I usually offer the customer who comes back for a small discount on the next purch
40、ase, or a product upgrade. And moreover, I always try my best to remember them, since people need to feel special. Everyone likes to think they are memorable and even just saying hello to them can make their day. You know, happy customers are repeat customers, and they will remain loyal to my compan
41、y. pause Seventeen Man: I firstly collect information about my company, and try to include all the details, like history of my company, product or service, customers, market, competition and potential risk, etc. And I also discuss general trends in the industry. You know, it is my road map to the fu
42、ture: I have to take everything involved into consideration. pause Now listen to the recordings again. pause 13 【正确答案】 G 【试题解析】 解题的关键信息句是 : it is so hard for me that I just call the person who offered me the job， (感觉很难去打那个电话 )以及 I believe if I burn bridges with this company， I may ruin mychances at
43、other companies可以帮助考生明确这段文字的主题：拒绝一份工作。 14 【正确答案】 C 【试题解析】 解题的关键信息句是： And I usually send out surveys， or just call customers directly， orinterview members of the target audience to find out why they have chosen competingproducts or services这里所提到的行为都是做商业调研。 15 【正确答案】 D 【试题解析】 解题的关键信息句是： I try to find
44、out whether the problem has to do with service or problemswith the product we offered And I usually reassure the client that I will do everything in mypower to solve the situation and then try to find a solution while the customer is still on the linerather than promising to call back可知本段录音在讲如何处理客户投
45、诉。 16 【正确答案】 H 【试题解析】 解题的关键信息句是： I usually offer the customer who comes back for a small discount on thenext purchase， or a product upgrade给再次来访的顾客打个折。 happy customers arerepeat customers ， and they will remain loyal to my company高兴的顾客才能成为回头客，并能忠诚于我的公司。由此考生不难发现本段录音是关于保留顾客的。 17 【正确答案】 B 【试题解析】 解题的关键信
46、息句是： I firstly collect information about my company， and try to include all thedetails， like history of my company， product or service， customers， market， competition and potential risk， etc And I also discuss general trends in the industry搜集这么多关于公司的材料，以及业内的整体趋势，可见是为了写商业计划。 17 【听力原文】 You will hear a
47、nother five recordings. Five people are talking about dealing with problems in a team. For each recording, decide what the speakers opinion is. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings. You hav
48、e 15 seconds to read the list A-H. pause Now listen, and decide what the speakers opinion is. pause Eighteen Woman: By now, I always try to schedule a group meeting with team to address the problem, when our project meets some troubles. Bringing awareness to the team that an existing problem allows
49、the team to address the issue collaboratively and keeps individual members from feeling singled out. While my addressing the problem openly, I also demonstrate leadership and encourage a cohesive approach. pause Nineteen Man: I manage to hold some team-building activities that are served as an icebreaker that helps members relax and get to know each oth
