1、BEC商务英语（中级）听力模拟试卷 31及答案与解析 一、 PART ONE 1 You will hear three telephone conversations or messages. Write one or two words or a number in the numbered spaces on the notes or forms below, After you have listened once, replay each recording. Conversation One Look at the note below. You will hear a man m
2、aking a call about a delivery. Telephone Message To: John White Date: 19/10/00 Patrick Fisher rang to say our new (1)_ would be delivered tomorrow. You need to tell Sarah Robbins, the (2)_ where to (3)_ them. Please phone Mr Fisher on (4)_ if there are any problems. 5 Look at the note below. You wil
3、l hear a man telephoning his personnel officer. Message Date: 12 November OO From: Roshan Singh, (5)_ Department. Message: He has received an interesting (6)_ and wants to discuss (7) _ He has to reply by (8)_ 9 Look at the note below. You will hear a woman calling a company about a possible order.
4、TELEPHONE ENQUIRY RECORD Caller: Julie Ventnor from Polareach Ltd Shes interested in our (9) _ Requires details of our (10) _ Total monthly order: approx. (11) _ Meeting on: (12) _ 二、 PART TWO 13 You will hear five short recordings. Each speaker is saying what a manager must do to achieve success. F
5、or each recording, decide which is the most important action for that speaker. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once. After you have listened once, replay each recording. A. sort out staff disagreements B. delegate tasks fairly C. obtain all
6、 the facts D. develop a range of strategies E. establish clear goals F. carry out regular planning G. clarify all job descriptions H. act immediately 18 You will hear another five short recordings. Each speaker is talking about a visitor to the office. For each recording, decide which visitor the sp
7、eaker is talking about. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once. After you have listened once, replay each recording. A. a health and safety official B. an estate agent C. an insurance broker D. a journalist E. a foreign buyer F. a lawyer G. a
8、 marketing consultant H. a travel agent 三、 PART THREE 23 You will hear Sophie Garland, the General Manager of Daylong Leisure Centres, and James Pinot, the Operations Manager, discussing problems at the Nottingham centre. For each question (23-30), mark one letter (A, B or C) for the correct answer.
9、 After you have listened once, replay the recording. 23 What does Sophie say about the Nottingham centres problems;? （ A） She doesnt know what has caused them. （ B） She hadnt expected Nottingham to have problems. （ C） She doesnt think they will continue for long. 24 James says the European division
10、solved a similar problem by （ A） closing some centres. （ B） advertising the centres. （ C） investing in the centres. 25 Sophie proposes that the Nottingham centre should （ A） be sold to a company in a different sector. （ B） continue to operate as a Daylong Centre. （ C） remain a leisure centre but und
11、er different ownership. 26 James believes that the main cause of the problem is （ A） a change in consumer tastes. （ B） the design of the centres. （ C） the economic situation. 27 According to Sophie, advertising would （ A） take time to improve the figures. （ B） produce only temporary results. （ C） im
12、prove the companys image. 28 James suggests that part of the solution is to （ A） reduce opening hours. （ B） employ staff on lower wages. （ C） limit the promotional offers. 29 The Board wants to sell the Nottingham centre because （ A） the companys share price has been falling. （ B） it would fetch a g
13、ood price. （ C） they need to compensate for losses. 30 Sophie finally agrees to propose to the Board that they （ A） keep the centre running as normal. （ B） allocate money for extra promotions. （ C） give the centre a chance to reduce its costs. BEC商务英语（中级）听力模拟试卷 31答案与解析 一、 PART ONE 1 【听力原文】 Woman: Go
14、od morning. Sales Department. Man: Hello. Could 1 speak to John White? Woman: Hes not in the office today, Im afraid. Hes in London for a conference. Would you like to leave a message for him? Man: Yes, I think Id better. This is Patrick Fisher from A L Systems. I wanted to tell John that the comput
15、ers he ordered will be arriving tomorrow. Woman: Oh, yes. Hes been expecting them to arrive this week. Man: Will he be in the office tomorrow? Woman: Yes, he should be back. Its only a one- day conference. Man: Its just that hell have to speak to the technician wholl be coming out to see you. Her na
16、me is Sarah Robbins, shell be arriving about 10 oclock and shell need to be told where to install the computers. I havent been given any instructions, and anyway, its much easier to sort that out on the day. Woman: OK, Ill leave the message on his desk so that he gets it first thing tomorrow morning
17、. Man: If there are any problems, Ii1 be in the office tomorrow and he can ring me. The numbers 55 31 06. Woman: OK. Thanks for ringing. Goodbye. Man: Goodbye. 1 【正确答案】 computers 2 【正确答案】 technician 3 【正确答案】 install 4 【正确答案】 553106 5 【听力原文】 Woman: Human Resources, Mary speaking. Can 1 help you? Man:
18、 Oh good morning. Id like to speak to Peter Robinson, please. Woman: Im afraid Mr Robinsons out of the office at the moment. Man: I see. Its Roshan Singh here, from Accounts. I really need to speak to him fairly urgently. Woman: Hes not going to be back until Thursday. Fin his Personal Assistant, ma
19、ybe I can help you. Man: OK. The thing is Ive had a very attractive job offer. Woman: Oh, congratulations. Where is it? Man: Well, I dont want to say too much about it right now, but it would be a promotion and the pay and conditions are very good. The trouble is I need to speak to Mr Robinson about
20、 my pension before 1 make a final decision. Woman: I tell you what Ill do. Ill give him a message as soon as he gets in on Thursday morning. Man: If you could, Id be grateful, because Ive got to give them an answer by Friday morning. Woman: All right. Ive made a note of that. Ill contact you as soon
21、 as Ive spoken to him on Thursday. Man: Thanks a lot. 5 【正确答案】 Accounts 6 【正确答案】 job offer 7 【正确答案】 (his) pension 8 【正确答案】 Friday (morning) 9 【听力原文】 Man: Good morning. Adventure Holidays Equipment Ltd. Philip Sykes speaking. Woman: Good morning, Mr Sykes, its Julie Ventnor from Polareach Ltd. I spok
22、e to you briefly last week and you sent us your brochure. Man: Thats right. Was it useful? Woman: Well, were not really interested in the tents and other equipment, but we may want to order from your clothing range. Man: Oh right. Have you got one of our order forms? Woman: Yes, but first I need som
23、e information on the payment terms. These are quite important because, as I think I said last time, were interested ill purchasing quite large quantities. Man: Right. What sort of quantities are you thinking of? Woman: Well want about two thousand pounds worth of goods for each of our ten stores, so
24、 well probably be giving you orders of around twenty thousand pounds a month. Man: Im very pleased to hear that. Can I send the information to you later today? Woman: Thatll be fine. Thanks. Mall: If the terms are acceptable, may I suggest a meeting towards the end of January? Woman: Yes, that would
25、 be good. Let me see. 1 can do the 23rd or the 30th. Man: The 23rds no good for me, Im afraid. Woman: Lets say January the 30th then. Ill be in touch at a later date to confirm the time. Man: OK, thats fine. Bye. Woman: Bye. 9 【正确答案】 clothing range 10 【正确答案】 payment terms 11 【正确答案】 20,000 12 【正确答案】
26、January 30th / 30(th) January 二、 PART TWO 13 【听力原文】 Man: I have monthly targets set by head office. Now, customers usually need a lot of help choosing the right product, which is fair enough, but at the same time Ive got to make sure that what I do is cost-effective for the company, so I have to wat
27、ch my time and expenses carefully. 13 【正确答案】 H 14 【听力原文】 Man: The interesting part of the job is the staff development side - arranging training and organising appraisals. And were doing more of that because more training time is necessary to keep staff up-to-date with computer applications. Its nic
28、e to do this as a change from the routine of advertising, interviewing, drawing up staff contracts, etc. 14 【正确答案】 F 15 【听力原文】 Woman: The companys got cashflow difficulties at present - the problem lies with our larger customers. Theyve been delaying payments and we are in danger of going into the r
29、ed. Im negotiating with these clients to find a solution. If I dont succeed, we may not be able to pay our own bills! 15 【正确答案】 A 16 【听力原文】 Man: Im responsible for making sure that our stock levels are sufficient to meet orders. Customers dont want to know about staff or technical problems - they wa
30、nt their goods on time. Sometimes I have to persuade staff to do overtime or hire extra machines to meet deadlines. Anything to make sure our customers get their orders. 16 【正确答案】 G 17 【听力原文】 Woman: In a small insurance firm like ours, my job involves everything from completing the paperwork for pol
31、icies to paying people and managing petty cash. At present Im arranging for a new computer system to be installed, but as youd probably expect, I do many different things. 17 【正确答案】 E 18 【听力原文】 Man: Weve been getting cancellations of orders from clients, saying theyve been receiving faulty goods. We
32、 need to improve the system - random checking isnt good enough any more. And sales team leaders need to watch the situation carefully and report cancellations to head office immediately. 18 【正确答案】 E 19 【听力原文】 Woman: Ive been trying to find ways of increasing production. Ive introduced new shifts and
33、 production targets. But at the end of the day, were limited by a constant manpower shortage. Last month three of our best people left us because of bad working relationships. Its clear that, unless we can keep trained staff, our production problems wont go away. 19 【正确答案】 H 20 【 听力原文】 Man: Well, in
34、 our latest market research exercise, we looked at things like advertising, publicity, customer services. And we got a lot of complaints, especially about our information desks. It also seems that we are not really getting our message across to the media properly - we need to manage that better too.
35、 20 【正确答案】 D 21 【听力原文】 Woman: Finally, I believe that we need to create new departments and set departmental targets to direct our work. This will reduce inefficiency and increase output. The company has grown very quickly, in many directions, and its time to work in a more systematic way. 21 【正确答案】
36、 B 22 【听力原文】 Woman: Were getting complaints about the quality of work on the shop-floor. But for us, the problem lies with whats happening with supervisors and section heads. When we take problems or suggestions to supervisors, they often dont go any further. And information from above isnt reaching
37、 us on the shop-floor. 22 【正确答案】 C 三、 PART THREE 23 【听力原文】 Woman: Hello, James, do sit down. Right, as you know, our Nottingham centre has had a significant drop in income over the last few months. In fact, its doing much worse than our other British centres, for reasons we havent really been able t
38、o get to the bottom of. The situation is now pretty worrying, and even if immediate action is taken, I dont expect Nottingham to return to profitability this year. Now, it seems to me we have two options facing us: the first is to see if we can create a strategy to keep the operation going, and the
39、second is to close it down completely. Whats your feeling about it? Man: Closing it down would be a disaster. You know, when there was a situation like this in the European division, they turned it around with a special promotion which worked very well. Do you remember this time last year, when we t
40、hought wed have to sell some of the French centres? Well, now theyre doing well and we didnt even have to spend any extra money on them, either. Woman: Yes, thats true. But Nottingham has lost nearly a million in the six months and we cant afford to keep absorbing that kind of loss. I really think w
41、e should close it down as soon as possible and liquidise our assets. Its on a prime site, which would be worth a lot to developers. I dont even think its worth trying to sell it as a going concern to one of our competitors. Man: Isnt that rather short-sighted? The same things happening everywhere. I
42、ts always the service industries which are hit first when people are worried about job security. And before you say that the centres are looking outdated and that consumer tastes and fashions have changed, Ive done my homework and the consumer surveys show that people would still come if they had th
43、e money. Woman: Thats not the only reason, James. And the bottom line is, the Board are pushing me to improve figures now. Were falling behind the competition, and if we keep Nottingham open, well need a major change in our image. A good advertising campaign might bring in more customers while were
44、running it, but at best itd just be a short-term solution. Man: I dont agree with you, Sophie. However, Ive got another idea. Why dont we run the centre with minimum staff, no more expensive recruiting, and think about closing during the quiet times of day until the situation improves? We could go o
45、n with the special offers were running, because they bring in a few new customers, and dont cost us anything. Woman: Its a thought, but Im not sure the Board will go for it. Theyre really keen to sell the Nottingham centre. That way they could cover their deficit and make the shareholders happy at t
46、he same time. Its an attractive solution. Man: Even if they decide to sell, theyre not likely to get very much for it, are they? Not at the moment. Property values are at an all time low. Cant we at least try to keep the Nottingham centre operational? Woman: Well, its not going to be possible to kee
47、p it running as it is now, but your idea for making savings might work. Do you think youd be able to get the centre to break even within say six months? But remember, theres no extra money for major promotions. Man: Id like to have the chance to try, Sophie. I think I can do it, with minimal promotions. Yes. Woman: Then let me have a written proposal in time for next weeks Board meeting, will you? 23 【正确答案】 A 24 【正确答案】 B 25 【正确答案】 A 26 【正确答案】 C 27 【正确答案】 B 28 【正确答案】 A 29 【正确答案】 C 30 【正确答案】 C
