1、BEC商务英语（中级）听力模拟试卷 37及答案与解析 一、 PART ONE 1 You will hear three telephone conversations or messages. Write one or two words or a number in the numbered spaces on the notes or forms below. After you have listened once, replay the recording. Conversation One Look at the notes below. You will hear a man p
2、honing a company about an order. ADC Printing House Telephone Message Message for: Sally Hu John Anderson rang from (1) He hasnt received the (2) he ordered for a (3) later this month. He wants to change the quantity to (4) - to be ready tomorrow. He will fax details if needed. 5 Look at the notes b
3、elow. You will hear a man phoning to book a ticket. Ticket Booking Confirmation Date: November, 30th 20- Time: 10:15 Show: (5)_ Music Concert. Time and Day: 19:30 December 22nd, 20- Price of tickets: (6) _ No. of tickets: 2 Card: VISA Number: (7)_ Expiry pate: November 20- Name on Card: (8)_ 9 Look
4、at the notes below. You will hear a man phoning an order for office supplies. MESSAGE Message for: Jenny Smith From: Purchasing Re: Order of January 25th Problems: Cant get any (9)_ photocopy paper until (10) _ Will you wait or take another color? New envelopes are slightly (11)_ than old stock. OK?
5、 Filing cabinet: how many (12)_ do you want? 二、 PART TWO 13 You will hear five short recordings. Each person is talking on the phone. For each recording, decide what is the main topic of their call. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once. You
6、 will hear the five recordings twice. A. Purchasing Manager B. Distribution Manager C. Sales Representative D. Finance Controller E. Production Manager F. Quality Control Manager G. Service Engineer H. Managing Director 18 You will hear five short recordings. For each piece, decide what the speaker
7、is doing. Write one letter (A-H) next to the number of the recording. Do not use any letter more than once. You will hear the five recordings twice. A. Refusing B. Complaining C. Proposing D. Thanking E. Agreeing F. Apologizing G. Making excuses H. Contradicting 三、 PART THREE 23 You Will hear a radi
8、o interview with Tom Henderson about training within small business concerns. For each question (23 -30), mark one letter (A, B or C) for the correct answer. You will hear the recording twice. 23 What was Tom Henderson doing immediately before he started his research? （ A） He was managing the traini
9、ng department of a large company. （ B） He was running a training programme at a university. （ C） He was running his own small business. 24 In his research, what did Tom Henderson find about training in small firms? （ A） They spend too little on training. （ B） They are unaware of their training expen
10、ses. （ C） They receive state subsidies for training. 25 Small firms do net have specific training budgets because （ A） they de not want to invest in training. （ B） they do not have time to provide training. （ C） they do not plan their training. 26 When calculating the cost of in-house training, many
11、 small firms do not include （ A） course fees. （ B） managers time. （ C） accountants costs. 27 What do the majority of small firms spend on training? （ A） Less than 1% of their payroll. （ B） 1%-5% of their annual payroll. （ C） More than 10% of their payroll. 28 Tom Henderson thinks that the best train
12、ing involves （ A） observing an expert do the job. （ B） going to special training courses. （ C） doing the job under supervision. 29 Above all else, small businesses want training that （ A） will answer their short-term needs. （ B） does not require immediate investment. （ C） will help their planning pr
13、ocedures. 30 The first university course for small companies will deal with （ A） business growth. （ B） computing needs. （ C） structural change. BEC商务英语（中 级）听力模拟试卷 37答案与解析 一、 PART ONE 1 【听力原文】 F: Good morning, ADC Printing House. M: Hello, its John Anderson here. Can I speak to Sally Hue F: Im afraid
14、 she is not in the office now. Can I take a message? M: Yes, Im phoning from Wonder Holidays. I made an order recently. Sally was dealing with it. There were several things, mainly brochures and catalogues. Weve received those and they are fine, but we havent got the postcards that were ordered. F:
15、When did you order them? M: It was about a week ago, last Thursday, I think. But its rather urgent now. Theyre for a business reception at the end of the month. And they need to be sent to the tour operators and hotel managers. F: Were quite busy at the moment, but Im sure shell get them to you by t
16、omorrow. How large was the order? M: It was originally 300, but can you make that 500? We may need more than we thought. F: Yes. Fine. Has Sally the details? M: She should have. If theres a problem, I can fax them. F: Thanks, Mr. Anderson. Ill phone you if we need them. 1 【正确答案】 WONDER HOLIDAYS 2 【正
17、确答案】 POSTCARDS 3 【正确答案】 BUSINESS RECEPTION 4 【正确答案】 500 5 【听力原文】 F: Good morning. Bright Box Office. M: Oh, hello. Are there any tickets for No.50 Music concert on the 22nd please? F: Just a moment. No, I think youve made a mistake. Its on the 30th. M: Really? I read about it in the evening paper. I
18、ts part of the international festival, Im sure it said No. 50 Music on the 22nd. F: Oh sorry. I thought you said No. 15 concert. The No. 50 Music Concert is on the 22nd at 7: 30. But Im afraid its sold out apart from the front stalls and theyre at 8.50. M: Thats fine. Can I have a couple please? F:
19、Are you paying by credit card? M: Yes, please. F: Whats the card number? M: Its a VISA card number 57762812. F: And the expiry date? M: November 2008. F: And the name on the card? M: Gunjee. Thats G-U-N-J-E-E. F: Thank you very much. 5 【正确答案】 NO 50 6 【正确答案】 8.50 7 【正确答案】 57762812 8 【正确答案】 GUNJEE 9 【
20、听力原文】 F: Hello, Personnel Department. M: Hello, this is Mike in Purchasing. Its about Jenny Smiths order of January 25th. Can I have a word with her? F: Sorry, John, she wont be in till tomorrow, but you can leave her a message. M: Thanks. Im afraid weve got one or two problems with some of the item
21、s she ordered. She asked for twenty packets of pale green photocopy paper but unfortunately our suppliers have said that although they can send almost any other color right away, they can only get that one to us on Friday. Can you ask her if shell take another color - the blues trice-or will she wai
22、t? F: OK. Is that all then? M: No, theres a couple of other questions, Im afraid. The new files theyve sent us are not as wide as the oft stock; theres not much difference but theyre a little narrow. Could you ask her if thats all right? F: OK. Was there anything else? M: Oh yes, she asked for anoth
23、er filing cabinet. Can she confirm which size-it could be either two or four drawers - which does she want? If she could let me know as soon as. 9 【正确答案】 PALE GREEN 10 【正确答案】 FRIDAY 11 【正确答案】 NARROWER 12 【正确答案】 DRAWERS 二、 PART TWO 13 【听力原文】 F: Last month was probably my busiest ever. I traveled 30,0
24、00 kilometres and visited 35 customers. I got 15 firm orders and the nice thing is Ill get 13.5% commission on each, once the invoices have been paid. 13 【正确答案】 C 14 【听力原文】 M: Although I check the machines on the production line regularly, last week one of them broke down and that cause some long de
25、lays, especially for the distribution department, Im told. I had to get new parts and work right through the night to get the machine working again. 14 【正确答案】 G 15 【听力原文】 F: Recently weve been working very hard with the people in Production to meet the new international standard that has just been i
26、ntroduced, and its made a big difference, because last week we achieved the lowest ever rate of faulty products coming off the line. 15 【正确答案】 F 16 【听力原文】 M: For the first time in two years, all the departments kept within their budgets last quarter. I had to cheek the figures four times before I co
27、uld believe it! Thisll look very good in the annual report. 16 【正确答案】 D 17 【听力原文】 F: Id like all our staff to make a special effort during the next three months. Its very important that we complete the present work on time. Weve promised delivery of 5,000 fax machines to Spain, and we must meet our
28、target. If we dont, well lose all future orders from Europe. So please work especially hard on this order. 17 【正确答案】 H 18 【听力原文】 F: I really cant understand you saying these photocopiers are unreliable. It certainly hasnt been my experience. Ive been using one for over a year and its never given me
29、any trouble at all. Whatever else you say about them, you must admit theyre far more reliable than most other computers. 18 【正确答案】 H 19 【听力原文】 M: Well, this computer has rarely broken down before. Its probably because its been moved. You may have accidentally knocked it against something. Even if yo
30、u havent, theres the change in climate to take into account. Heat and humidity can affect computers, you know. Because this computer is such an advanced model, its very sensitive to such changes. 19 【正确答案】 G 20 【听力原文】 F: I cant say how much I regret the action taken by one of our shops in the city.
31、When you bought your printer, you automatically had a one-year warranty period, and we shall honor that guarantee. Well be glad to repair your printer free of charge and were very sorry indeed for whats happened. 20 【正确答案】 F 21 【听力原文】 M: I do think you ought to get o laptop for your business. It wou
32、ld do most of the routine tasks in a tenth of the time you spend on them now. Then youd soon wonder how on earth you ever managed without one. 21 【正确答案】 C 22 【听力原文】 F: You couldnt be more right. Its tile best on the market. Like you, I feel this gadget cant be beaten. I know you wouldnt exchange it
33、for any other type, and I dont blame you. I wouldnt exchange it either if I had one. 22 【正确答案】 E 三、 PART THREE 23 【听力原文】 F: With me today is Tom Henderson from ECN University. Welcome! Tom. M: Thank yon. F: Tom, you recently did a large research study on training in small business concerns. What mad
34、e you focus on small business concerns? After all, most of your experience has been with the huge multinational, DCF. And in fact you eventually ran their training. department, didnt you? M: Well, you are partly right. You see, when I joined the university a year ago they wanted me to start a traini
35、ng program for small businesses. Id just sold my own small business, Which Id started when I left DCF. The 8 years I ran my own business which taught me more about training than all my years with DCF. But I felt I couldnt base a training program on my experience alone. So I decided to do research fi
36、rst. F: And how much training did you find in most small companies? Can they afford to do much training? M: Well, firstly small businesses are often accused of not doing enough training. But that is the opinion of big businesses of course. Its true that the government is encouraging small firms to i
37、ncrease their training budgets. Theyre trying to introduce financial assistance for this. But I have to say I find lots of training going on. The real problem is that most small businesses dont always know how much training theyre providing or how much its actually costing them. F: But surely busine
38、sses have budgets and training records. M: Unfortunately most small companies dont set aside a specific training budget. Its not that they dont want to spend the money but that they operate differently. You see, things change very quickly in small firms and its impossible to predict the training nee
39、ds. An employee can be moved to a new project very suddenly and then training has to be organized within days. And most small businesses prefer to use their experienced staff to do any training on the job. F: Did you manage to work out the costs of training? M: Well, it took time to work out the ind
40、irect costs. You see, most small business managers dont include these costs in their calculations. Most of them keep records of obvious expenses, for example, many expenses like external courses, travel, training manual, and videos, etc. But not many firms have specific training accounts and they do
41、nt include the time managers spend on training, waste of materials, loss of productivity and so on. I spent hours with company accountants trying to see where these hidden costs were. F: How much are small firms spending on training? M: More than half of the businesses I surveyed spent at least 1% o
42、f their annual salary bill on training. And some of these spent up to 5% of their payroll. In fact smaller firms are investing on average over 10% more in training per employee than larger firms. F: How good is that training? M: As I said, small firms usually get an experienced employee to show new
43、staff how to do that job. This can be useful if the person is carefully selected and well-trained himself. But its not really enough. The trainee needs to do the job with the experienced employee on hand for guidance and feedback. This gives trainees much better skills than any packaged courses. F:
44、And has your study helped you plan new courses for small businesses? M: Definitely. I now understand what they want and how they want it delivered. I now know that small firms were only investing in training if it immediately helped their enterprise. But most formal training focuses on long-term bus
45、iness needs. Most small businesses cant plan far ahead. They want direct results from training in skills they need now. New technologies and IT skills are identified as a priority by all the firms I surveyed. F: What is the first course the university offers to small businesses? M: Up till now most
46、of short courses for companies in general have dealt with helping businesses grow. These arent really appropriate for small companies as growth can he very risky for them. They obviously need to grow but theyre afraid of fast growth. Im going to start with courses on IT and software the small companies are likely to require because of the business growth to come later. And theyll need to be changed to be more relevant to small businesses. F: Well, I wish you every success with the course. 23 【正确答案】 C 24 【正确答案】 B 25 【正确答案】 C 26 【正确答案】 B 27 【正确答案】 B 28 【正确答案】 C 29 【正确答案】 A 30 【正确答案】 B
