1、BEC商务英语（中级）听力模拟试卷 86及答案与解析 一、 PART ONE 0 Look at the notes below. You will hear a man phoning for a job application. ORDER TICKET 9:30 a. m. 20th June D. Golden Information of Customer: Name: Mary Thomson from INA Industries Address: 1 Rose Street Contact No. : 2 Information of Computers: Type: 486
2、models 3 cache on hard drive Quantity: 4 Delivery Date: Friday morning 23rd June 4 Look at the notes below. You will hear a man telephoning a bank about a problem with an account. RESERVATION CARD To: Dr. Goodman From: Linda Date: 18th April Time: 2:30 p. m. Information of patients Name: David 5 Sym
3、ptom: something wrong with the 6 Date of meeting: 20th, 7 Time for meeting: 8 8 Look at the note below. You will hear a woman calling about a conference booking. BICYCLE RENTING REGISTRATION Date: 7th July Time: 12: 30 Bicycle Type: 9 bikes No. of Bicycles: 2 Period of Hiring: 10 days Hirers Name: 1
4、1 Contact No: 0708112-ex. Room 12 二、 PART TWO 12 You will hear five short pieces. For each piece, decide what the speaker is booking. Write one letter A H next to the number of the piece. You will hear the five pieces twice. A. a seat for a concert B. a table in a restaurant C. a flight D. a holiday
5、 E. a rental car F. a meeting room G. a tennis court H. a parking space 13 _ 14 _ 15 _ 16 _ 17 _ 17 You will hear another five short messages. For each message, decide what the speaker is doing. Write one letter A H next to the number of the message. You will hear the five messages twice. A. arrangi
6、ng a meeting B. making an appointment C. offering an invitation D. cancelling an order E. making an apology F. making an enquiry G. confirming an arrangement H. making a complaint 18 _ 19 _ 20 _ 21 _ 22 _ 三、 PART THREE 22 You will hear an interview with Ricky Bland, the author of a report on trainin
7、g for service sector staff in the UK. For each question (23 30) ,mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. 23 Ricky Bland criticises UK employers for_. （ A） the total amount of money spent on training （ B） the way they allocate budgets （
8、C） the quality of the training provided 24 According to Ricky Bland, why is it necessary to improve training in the UK? （ A） To equal the quality of training in other countries. （ B） To satisfy the demand from workers. （ C） To raise productivity levels. 25 What point does Ricky Bland make about the
9、fast-industry? （ A） Its attitude to staff development is often misunderstood. （ B） It has difficulty recruiting suitable staff. （ C） It invests more in technology than in staff. 26 Burger House offers its staff_. （ A） training in a range of skills （ B） finacial incentives to take training courses （
10、C） a specified time allowance for training 27 Ricky Bland claims that fast-food restaurants differ from expensive ones with regard to_. （ A） the degree of job satisfaction （ B） the quality of the staff （ C） the opportunities for promotion 28 Ricky Bland expects that pressure for improved training in
11、 fast-food restaurants will comes from_. （ A） job applicants （ B） managers （ C） customers 29 Ricky Bland believes that the government should_. （ A） give companies additional financial benefits for providing training （ B） set up bodies to organise sector-wide training schemes （ C） introduce new quali
12、fications for low-skilled staff 30 Ricky Bland expects that the government will soon_. （ A） give every worker a fixed amount of training （ B） look at the qualifications that currently exist （ C） provide grants for certain types of training BEC商务英语（中级）听力模拟试卷 86答案与解析 一、 PART ONE 0 【听力原文】 Conversation
13、One (Questions 1 4) M1: Hello ! F1: May I speak to Mr. Golden,please? M1: This is he. F1: Good morning, Mr. Golden. This is Mary Thomson from INA Industries. Our company is going to buy 3 486 model computers. M1: 256K on hard drive models or 256k optional on base models? F1: Have you got any suggest
14、ions? M1: The kind of 256K on hard drive models are suitable for general use. And the 256K optional on base models is available upon request. Its a bit more expensive. F1: I think I will buy the former, 256K hard drive model. M1: Ok! When do you want them? We have this computer in stock. F1: Thats f
15、ine. I hope the computers will arrive on Friday morning. M1: Friday morning. Where is your company located? F1: NO. 21 Rose Street,near the Fashion Store. M1: And your telephone number is . ? F1: 72188155. Thank you. M1: Thank you for your business. 1 【正确答案】 NO.21 2 【正确答案】 72188155 3 【正确答案】 256KB 4
16、【正确答案】 3 4 【听力原文】 Conversation Two (Questions 5 8) F1: Hello. Springfield Health Centre. Can I help you? M1: Yes. Id like to speak to Dr. Good mans receptionist, please. F1: Yes . M1: This is David Parker. I have been having some chest pains recently. F1: Wei I, Mr. Parker. What can I do for you? M1
17、: I would like to make an appointment to see the doctor. F1: Yes. Would Thursday morning suit you? M1: Thursday is the 20th of April. Ok. At what time? F1: Is 9:30 ok for you? M1: Yes, thats fine. F1: Whats your name again please? M1: David Parker. D A V I D, P A R K E R. F1: Thank you. Dr. Goodman
18、will see you at 9: 30 on Thursday. 5 【正确答案】 Parker 6 【正确答案】 heart 7 【正确答案】 April 8 【正确答案】 9:30 AM 8 【听力原文】 Conversation Three (Questions 9 12) F1: Good morning,this is Burts Bicycle Rental. M1: Good morning,miss. A friend of mine suggested I call you to hire some bikes. F1: Oh,yes. A lot of people d
19、o this these days. M1: Yes, were just on holiday here for a few days and they said it would be a good idea to see the island by bicycle. F1: Well it certainly is. And most people rent a motor bike because you can get around faster and even go to the beach if you like. M1: If I wanted to hire 2 motor
20、 bikes tomorrow morning for 2 days, would there be any problem? F1: No problem at all. May I know your name? M1: Its Green, G R E E N. F1: And your telephone number? M1: Im at the Holiday Sun Hotel. My number is 0708112. Im in Room 1203. By the way,is your bike rentalshop at No. 100 Teckman Street?
21、F1: Thats right. M1: OK, then, Ill see you tomorrow morning. Thanks a lot. F1: Ill see you then. 9 【正确答案】 motorized 10 【正确答案】 2 11 【正确答案 】 Green 12 【正确答案】 1203 二、 PART TWO 13 【听力原文】 Therell be three of us and wed like to leave around seven tomorrow evening. Well be returning the following day round
22、about the same time. The accommodation has already been taken care of. Were all non-smokers and Id like a window seat, please. 13 【正确答案】 C 14 【听力原文】 Ill be there on Wednesday, the second of July, arriving at about 7:30. I am bringing the car this time, not the van. But if I could be as near to the m
23、ain entrance as possible, that would be great. Ive got a lot of equipment to carry. And some of it is quite heavy. 14 【正确答案】 H 15 【听力原文】 Hello, Id like a ticket for this evening, please. I hope you havent sold out. Id like to sit fairly near the front, not actually on the front row, though, about fo
24、ur or five rows back, and somewhere in the middle so that I can get a good view. 15 【正确答案】 A 16 【听力原文】 Therell be quite a few of us so well need a large table, lets say about 30, though Ill phone near the time to confirm that. Could we have the usual refreshments on the table bottled water, fruit ju
25、ice, etc. ? A tea served mid-morning, please. And well be breaking for lunch at one. 16 【正确答案】 F 17 【听力原文】 Therell just be the two of us for a couple of weeks somewhere quiet. All what we really want to do is to have a bit of rest, some nice food and do a bit of walking. Perhaps somewhere where we c
26、an play a bit of sport, tennis or something like that. 17 【正确答案】 D 18 【听力原文】 This is Mr. Lim from T. P. Consultants. We arranged to rent some computers from you for a training course in July, but they wont be needed. Weve run into some problems with the training room. When its sorted out well get ba
27、ck to you. 18 【正确答案】 D 19 【听力原文】 Donald, this is Mary here. Im trying to get the project leaders together to discuss the current delivery delays. Ive provisionally booked Room W72 for Wednesday morning. Could you phone round to see if everybody can make it? 19 【正确答案】 A 20 【听力原文】 Hello, I wonder if y
28、ou can help me. This is Bill Kennedy on 3416577. I am phoning to see if you have any vacancies in your Accounts Department. I spoke to someone at the weekend who thought there might be the possibility of a temporary position. And Id like to find out more about it. 20 【正确答案】 F 21 【听力原文】 Hi, its Tom L
29、ing. You left a message asking if I could attend the directors meeting Friday lunch-time. Im just calling to let you know that Ill be able to make it although I might be a few minutes late. Ive got an appointment with the dentist earlier on, but I hope to be back in time. 21 【正确答案】 G 22 【听力原文】 Dave,
30、 its Maisy. If youre free at the weekend, would you like to come with us to the theatre. Wed like to treat you. We feel we owe it to you for all the help youve given us recently. Theres a new comedy on. Supposed to be really good. 22 【正确答案】 C 三、 PART THREE 22 【听力原文】 Retailer: A persons life style ha
31、s a significant effect on the purchasing process. So how do I determine and understand the life style of my target market? Sociologist: The consumers activities, interests, and opinions or AIO can be used to analyze life styles and their impact on purchase behavior. Activities, interests, and opinio
32、ns are especially useful when they can berelated to demographic data. Grouping people according to these three criteria will reveal substantial differences in product usage, time spent shopping, enjoyment of shopping experience, location and hours of the store, and so on. A typical consumer AIO surv
33、ey would include questions on membership, hobbies, travel, shopping, work, and entertainment activities, involvement in the home, the family, and community interests and feelings about economics, politics, and advertising. The use of the AIO measurement has also been called psychographics ; it is in
34、 the early stages of development. Retailer:So the AIO survey of consumers is not enough. What else should I pay attention to? Sociologist: Culture, social class, reference groups and class consciousness are social dimensions of life style that have an impact on purchasing behavior. A persons culture
35、 affects the importance of family, religion, education and other concepts. North Americans act differently than South Americans or Europeans because of their cultural heritage. For example, in the United States, purchasing decisions are more decentralized; religion has a declining impact on behavior
36、. From a retailing perspective, the norms or standards of behavior that are influenced by culture are most important. Culture has an impact on all aspects of the purchasing process. Retailer: How do social classes influence a persons purchasing behavior? Sociologist: Lower-class consumers have limit
37、ed information sources and seek local, friendly retailers. Middle class consumers utilize media information and extensive searches. They are willing to shop out of their neighborhoods. Upper-class consumers use media information and shop at prestige stores. For products or services that are conspicu
38、ous,reference groups have an important role in the purchasing process. Those reference groups that are face-to-face have the most impact on the purchasing process. The different types and uses of reference groups need to be understood, As an example, ones neighbours are a membership reference group.
39、 However,a retailer must distinguish between the use of neighbours as a reference group by suburbanites and the use by city dwellers. The suburbanite will follow his or her neighbours and know them much better. City dwellers are more independent and know little a-bout their neighbours. Retailer: Don
40、t you think motives are very important in purchasing behavior? Sociologist: Yes. Personality, motives, and performance are individual dimensions of life style that have an impact on purchasing behavior. A consumers personality traits affect the purchase process. For an impatient person, the process
41、is short. For someone with little self-confidence, the process is long. Post purchase satisfaction is very important to a status seeker. Consumers have different motives (reasons) when they buy products. Motives are critical when the consumer ranks alternatives and makes a final decision. Motives do
42、 change in different situations. A persons performance in various roles determines his or her social acceptance and influences the purchasing process. Retailer: Thank you very much. I think Ive learned about the importance of life style. 23 【正确答案】 B 【试题解析】 关键词句是： “Despite low levels of basicskills ，
43、 we need ”，由此可知 RickyBland所批判的是分配不均，即 B项。 24 【正确答案】 C 【试题解析】 关键词句是 “Yes， because even thoughOur poor productivity”表明提高训练水平有助于提高生产力。 25 【正确答案】 A 【试题解析】 关键词句是 “But in fact， the image isnt entirely accurate ”最初说拥有低工资等形象，但在本句话中予以阐释意，同 A选项。 26 【正确答案】 A 【试题解析】 关键词句是 “the Burger House chain givesits staff
44、”，由此可知 “in a range ofskills”。 27 【正确答案】 C 【试题解析】 关键词句是 “But， expensive restaurants depend ”可知二者区别主要在于职位晋升。 28 【正确答案】 B 【试题解析】 关键词句是 “So， in fact， its mostly in thesame way ”句中managerial与选项 manage意同。 29 【正确答案】 A 【试题解析】 关键词句是 “My main one is claim taxrelief”建议政府为企业减税，即给予其财政支持，故选 A。 30 【正确答案】 B 【试题解析】 关键词句是 “Im confident well seethatare there now ”即表明 B项政府将对此予以关注。
