1、BEC商务英语（初级）写作模拟试卷 88及答案与解析 一、 PART ONE 1 You are not able to receive a phone call from a customer this afternoon. Write a notice to your secretary telling her: to note down the customers phone number. to tell the customer that you will back this evening. Write about 30-40 words. 二、 PART TWO 2 Read t
2、he letter from Ms. Xiao Hua. The Manager Big Hotel Dear Sir, I stayed at your hotel last week and was satisfied with the service. However, I have checked the bill again and found that you have charged me too much. I paid $ 1000 for 5 nights, but I think it should be $ 850. I would be grateful if you
3、 could send me a check for the difference $ 150. Yours faithfully, Xiao Hua Write a reply to Ms Xiao Hua: apologizing. explaining how the mistake was made. confirm you will send the check. offering a special discount for her next stay. Write about 60-80 words. BEC商务英语（初级）写作模拟试卷 88答案与解析 一、 PART ONE 1
4、 【正确答案】 To: Miss Green I will be out this afternoon for a meeting when a customer calls. Please note down his phone number, and tell him that I will call back this evening. Ding 【试题解析】 本文是对通知的考查，是写给秘书的信息，内容要求是因自己下午不能接到顾客电话，告知秘书记下顾客电话，并告知顾客晚上返回。因是写给下级的留言，故语言简洁明了即可。 二、 PART TWO 2 【正确答案】 Dear Ms. Hua,
5、I received the letter in which you stated that we have overcharged you. The mistake was made by Lily, a new staff, who was not yet familiar with her job. You will receive a check for $ 150 within 2 days. Also, we offer you a 30% discount for your next stay at our hotel. I apologize for this matter. Yours sincerely, Ding Yu 【试题解析】 本文是对商务信件的考查，内容要求是根据顾客对酒店收费不满的来信，写一封回复信。内容方面，主要有：对误 收费表示歉意，解释错误发生的原因，强调一定退回多收的数目，如果下次入住，还能提供特殊的折扣。文章的格式要按照商务信函的格式要求，因回信属于道歉信，所以语气要礼貌谦虚，措辞要得体。
